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Isla Mujeres Palace

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Traveller (1399)
Room & Suite (355)
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Overview
  • Excellent75%
  • Very good18%
  • Average5%
  • Poor1%
  • Terrible1%
Travellers talk about
“resort credit”(72 reviews)
“chef's dinner”(51 reviews)
“concierge room”(19 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Hotel
4 Star Hotel
All hotel details
Additional information
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Rooms
1 Jul2 Jul
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,344)
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Traveller rating
853
209
65
23
13
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853
209
65
23
13
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All reviewsresort creditchef's dinnerconcierge roomrent a golf cartsmall resortbreakfast and lunch buffetsromantic dinnerswimming with the dolphinsmy pleasuremayan coffeenew chefpool barall inclusive resortcouples massageparty boatturtle farmguest services
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261 - 265 of 1,163 reviews
Reviewed 3 February 2017 via mobile

Staff, food and resort were wonderful. This is a very small resort with one dining room and a pool grill. The dining room does have outdoor eating on the terrace. Breakfast can be a bit of self serve or form the menu or just ask...More

4  Thank Lovin2travelCalab
Response from Concierge_Hotel_Zone, General Manager at Isla Mujeres PalaceResponded 9 February 2017

Dear Lovin2travelCalgary, Thank you so much for choosing Isla Mujeres Palace during your vacation. It is a true honor for us reading your kind comments. We are glad to see you had a positive experience, since our guests satisfaction is our biggest goal and we...More

Reviewed 2 February 2017

We loved this hotel. Only 62 rooms, so not crowded...didn't have to fight for a place on the beach or around the pool. Good food (except romantic dinner on the beach) and the staff is tops....very attentative!!! High class!

2  Thank joeh3_6182
Reviewed 28 January 2017 via mobile

Great service. Fun activities available. Fermin was very helpful. Marco Polo was another fun activity director. Very clean rooms. Good food. I don't like the "tax" they add on excursions. The weather was beautiful!!!!!More

1  Thank Marybeth M
Response from Concierge_Hotel_Zone, General Manager at Isla Mujeres PalaceResponded 9 February 2017

Dear Marybeth M, Thank you very much for sharing your comments with us, I will make sure Fermin and Marco Polo receive recognition due to their excellent job. Luckily, we’ve been experiencing a really good weather during this two last months, a little bit cold...More

Reviewed 26 January 2017 via mobile

Isla Mujeres Palace has a lot going for it. The service and staff are wonderful. The resort is small (62) rooms and generally quiet. The island is small and easy to get around. There is great shallow diving just a ten minute boat ride away....More

4  Thank TMK61
Response from Concierge_Hotel_Zone, General Manager at Isla Mujeres PalaceResponded 9 February 2017

Dear Theresa K, Thank you for staying at Isla Mujeres Palace. It seems you had an overall good experience, with some unfortunate situations which I would like to speak about. First, as you mention, yes, Isla Mujeres Palace is a small resort, we want to...More

Reviewed 21 January 2017

We had a beautiful view on the sea from our balcony: waves, sand, pelicans, seagulls. Food and drink were plentiful and served enthusiastically. We would have liked to see more variety on the menu and also the rooms get done a bit late for my...More

1  Thank MicheleGyotaku
Response from Mark D, General Manager at Isla Mujeres PalaceResponded 28 January 2017

Dear MicheleGyotaku, thank you for your kind words about the staff and for taking the time to share your experience with us. We will keep working on improving our services and facilities and will take your constructive comments into consideration, in order to get you...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Restaurant
Fitness Centre with Gym / Workout Room
Beachfront
Free Parking
Free High Speed Internet (WiFi)
Bar/Lounge
Breakfast included
Spa
Hotel Amenities
Room Service
Business Centre with Internet Access
Free Parking
Breakfast included
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Hot Tub
Adult pool
Outdoor pool
Details
Price range
US$ 352 - US$ 600 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Luxury Hotel in Isla Mujeres
#1 Top resorts Hotel in Isla Mujeres
#1 On the Beach Hotel in Isla Mujeres
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Details
Price range
US$ 352 - US$ 600 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Luxury Hotel in Isla Mujeres
#1 Top resorts Hotel in Isla Mujeres
#1 On the Beach Hotel in Isla Mujeres
Room types
Suites, Non-Smoking Rooms, Accessible rooms
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Traveller (1399)
Room & Suite (355)
Pool & Beach (330)
Dining (190)
Amenities (53)
Business Centre & Event Rooms (10)
Family and Play Areas (3)
Questions & Answers
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skyski55
29 May 2018|
AnswerShow all 2 answers
Response from Imatwin5050 | Reviewed this property |
I'm not sure if it depends on your room location. We never had issues with noise at all. We were there in late April, think our room number was 207. If you have noise issues they will move you if rooms are available or ask... More
0
Votes
katiep42886
23 May 2018|
AnswerShow all 3 answers
Response from Imatwin5050 | Reviewed this property |
Yes, this is an all inclusive hotel, all meals, drinks, alcohol and 24hr room service. The rooms have 2 double beds, the double beds are a bit smaller than a regularly size bed, or a king size bed. The rooms also have nice... More
1
Vote
Jamie W
14 May 2018|
AnswerShow all 3 answers
Response from Amy H | Reviewed this property |
We booked dinner when we got to resort no problem getting a day. Maybe a bottle of bubbly and chocolate. Try calling
0
Votes
Room Tips
"Garden View means you overlook the driveway."
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"Reserved a "supreme ocean view room" and it was just that - could hear the waves lapping gently and..."
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"Splurge for the concierge level. It is much quieter and worth it"
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"228 had a view of pool and beach."
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