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Isla Mujeres Palace

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Traveller (1386)
Room & Suite (351)
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Overview
  • Excellent75%
  • Very good18%
  • Average5%
  • Poor1%
  • Terrible1%
Travellers talk about
“resort credit”(68 reviews)
“chef's dinner”(50 reviews)
“concierge room”(19 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Hotel
4 Star Hotel
All hotel details
Additional information
Offers from Isla Mujeres Palace
Special Offer: Package Deal
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Special Offer: Package Deal
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Rooms
4 Jun5 Jun
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,327)
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Traveller rating
843
208
65
23
13
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843
208
65
23
13
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All reviewsresort creditchef's dinnerconcierge roomrent a golf cartsmall resortromantic dinner on the beachbreakfast and lunch buffetsswimming with the dolphinsmy pleasurenew chefmayan coffeepool barcouples massageparty boatturtle farmall inclusive resortspa services
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241 - 245 of 1,152 reviews
Reviewed 17 February 2017

Room was beautiful and clean, nicely done with marble floors. Balcony was roomy for two and had a great view. In-room bar was a treat. Our only room complaints were the shower door that leaked, causing a lake of water in the bath, vanity and...More

3  Thank kenneth123
Response from Mark D, General Manager at Isla Mujeres PalaceResponded 17 February 2017

Dear Kenneth123, Thank you very much for your time to share your recent experience at Isla Mujeres Palace with us. We are glad that you had a fantastic time at the Resort and I thank you as well for all your constructive comments, which we...More

Reviewed 15 February 2017

Back to Isla Mujeres Palace after two years (Last stay Sep2014). The refurbishments are nearly completed (just some dock work to go) and the experience was as good as I last remembered. Upgrades since SEP2014 include, new RFID door locks (no more inserting of key...More

4  Thank xpatusa
Response from Mark D, General Manager at Isla Mujeres PalaceResponded 16 February 2017

Dear xpatusa, thank you very much for your valuable feedback of your recent stay. The remodeling was certainly another big step forward and we are glad to read that you enjoyed the facilities. We are still working on some projects and hope we have the...More

Reviewed 15 February 2017 via mobile

These two gentlemen made activities so much fun. They were enthusiastic and energetic and knowledgeable. Each led a morning hour of stretching which was much like yoga. They also organized a game of water volleyball. They are exceptional staff.More

1  Thank janofeagan
Response from Mark D, General Manager at Isla Mujeres PalaceResponded 16 February 2017

Dear janofeagan, thank you for sharing this experience with us. They truly are important members of our team and we are glad to read that you had a fantastic time at Isla Mujeres Palace. I will happily share your words with them, as our staff...More

Reviewed 14 February 2017

dropping vacay data on already well informed travelers... this place is worth the money. The burn through rate of $550 a day was worth all the amenities, conveniences and local. Staff had it together from housekeeping to the bartenders. Check in was chilled towels and...More

5  Thank stevenbousquet
Response from Mark D, General Manager at Isla Mujeres PalaceResponded 16 February 2017

Dear stevenbousquet, it is great to read that you had a wonderful time and even more that you are considering to be back soon. Thank you for taking the time to share this detailed review with us. Every experience like yours, motivate us every day...More

Reviewed 11 February 2017

Our first visit to Isla Mujeres Palace. Awesome yacht delivery to/from the island. The property is fairly small with a nice sandy beach. There were a few stones on entry into the water. If you enter the water near the pier you can avoid the...More

4  Thank Waveriders
Response from Mark D, General Manager at Isla Mujeres PalaceResponded 16 February 2017

Dear Waveriders, first of all thank you for your time to share your experience at Isla Mujeres Palace with us. Thank you as well for acknowledging the staff, as they are the true treasure of this place. Our daily goal is to exceed our guests...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Restaurant
Fitness Centre with Gym / Workout Room
Beachfront
Free Parking
Free High Speed Internet (WiFi)
Bar/Lounge
Breakfast included
Spa
Hotel Amenities
Room Service
Business Centre with Internet Access
Free Parking
Breakfast included
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Hot Tub
Adult pool
Outdoor pool
Details
Price range
US$ 324 - US$ 592 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 On the Beach Hotel in Isla Mujeres
#1 Top resorts Hotel in Isla Mujeres
#1 Luxury Hotel in Isla Mujeres
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Details
Price range
US$ 324 - US$ 592 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 On the Beach Hotel in Isla Mujeres
#1 Top resorts Hotel in Isla Mujeres
#1 Luxury Hotel in Isla Mujeres
Room types
Suites, Non-Smoking Rooms, Accessible rooms
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Traveller (1386)
Room & Suite (351)
Pool & Beach (326)
Dining (190)
Amenities (53)
Business Centre & Event Rooms (10)
Family and Play Areas (3)
Questions & Answers
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katiep42886
23 May 2018|
AnswerShow all 2 answers
Response from Imatwin5050 | Reviewed this property |
Yes, this is an all inclusive hotel, all meals, drinks, alcohol and 24hr room service. The rooms have 2 double beds, the double beds are a bit smaller than a regularly size bed, or a king size bed. The rooms also have nice... More
0
Votes
Jamie W
14 May 2018|
AnswerShow all 3 answers
Response from Amy H | Reviewed this property |
We booked dinner when we got to resort no problem getting a day. Maybe a bottle of bubbly and chocolate. Try calling
0
Votes
dunkmatt
26 April 2018|
AnswerShow all 3 answers
Response from GM_RivieraZone | Property representative |
Dear dunkmatt, Thank you so much for contacting us, my name is Karla Corona and I am E-Concierge for Isla Mujeres Palace, I will be happy to assist you with any information you may need, please you can contact me at kcorona... More
1
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Google Translation
Room Tips
"228 had a view of pool and beach."
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"Poolside faces the ocean too."
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"Pool-facing can be a bit louder, but still nice rooms. Spa in the room was excellent!"
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"Ask for ocean or pool view, honestly all the rooms are great!"
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