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Isla Mujeres Palace

TripAdvisorUS$ 475*
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Certificate of Excellence
14/05/2017 15/05/2017
1 room 2 adults 0 children
US$ 504*
US$ 475*
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US$ 499*
US$ 499*
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1,097 Reviews from our TripAdvisor Community

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Showing 959: English reviews
Burlington, Vermont
Reviewed 21 February 2016

My wife and I love this place, we cannot wait to go back. It is small, quiet, intimate, beautiful and fun. You got everything you need all in near proximity. A newer outdoor brick oven for snacks is perfect to compliment many good drinks during the day.

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Helpful?
3Thank tcashmoney
Janai V, General Manager at Isla Mujeres Palace, responded to this review

Dear Tcashmoney, I would like to thank you for choosing Isla Mujeres Palace as your host of your recent gateway to our destination. I truly appreciate that you have taken the time to share your experience with Tripadvisor readers and for your recommendation. I feel honored to read that you loved the place and for your kind words about the...

King Hill, Idaho
Reviewed 19 February 2016 via mobile

Great place. Dario, Alejandro, Ismeal Joseph made our trip. The bad thing u want to inquire about membership. You have to go all day to moon palace. Wasted day by all. They won't just talk membership Poor planing on their part. If I had an entire day I wouldn't spend it listening to their deal for hours and loose a...

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Helpful?
Thank danagies
Janai V, General Manager at Isla Mujeres Palace, responded to this review

Dear Danagies, Allow me to thank you for choosing Isla Mujeres Palace for your last holiday. We are glad to hear that you enjoyed our hotel, be sure I will personally congratulate Dario, Alejandro, Ismael and Jose for their excellent service. I truly appreciate your comment about the membership sales presentation, all our guest´s suggestions are taking very serious. We...

A TripAdvisor Member
Level Contributor
3 reviews
4 helpful votes
Reviewed 18 February 2016 via mobile

What a great stay! The food the drinks the service were all exceptional. Great place to relax and unwind. If you want more action just head into town or over to Cancun. The twins Christian and Ismale were great! All of the staff was absolutely great and accommodating. We took a day trip to Moon Palace for some golf and...

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Helpful?
2Thank A TripAdvisor Member
Janai V, General Manager at Isla Mujeres Palace, responded to this review

Dear Guest, Allow me to thank you for taking the time to post a review of your recent stay at Isla Mujeres Palace. It is with great pleasure that I read you could enjoy our food and beverages proposal. I am glad to read that you have the opportunity to visit the Isla´s Mayan ruins and truly appreciate your kind...

West Des Moines, Iowa
Reviewed 17 February 2016

This a perfect getaway if your looking to relax. If like the hustle and bustle of Cancun you will likely be bored here. We love not having to fight the crowds for anything. The staff is amazing especially Christian and Ismael. Omar and Eddy were always there when you needed them also. We made new friends and created our own...

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Helpful?
3Thank mike t
Janai V, General Manager at Isla Mujeres Palace, responded to this review

Dear Mike T, Allow me to thank you for taking the time to write a review about your recent experience at Isla Mujeres Palace. I feel very glad to know how much you enjoyed the property and service, our main commitment is to exceed our guests’ expectations and is great to read that our staff was able to achieve this...

Durham, North Carolina
Reviewed 15 February 2016

My husband and I stayed a week at this beautiful resort. It was my first experience at an all-inclusive and the staff were incredible. My husband had stayed at others before, but was amazed that the staff here seemed to be on a 1:1 ratio with the guests. We were given flowers and beverages and a refreshing wet towel as...

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Helpful?
5Thank Nancy H
Janai V, General Manager at Isla Mujeres Palace, responded to this review

Dear Mr. Nacy H, Thank you very much for sharing an amazing review about your recent stay at Isla Mujeres Palace and for taking the time to single out each person who made your stay so memorable. Thank you for your kind comments about Christina, Angeles, Rosa, Roger, David, Pilar, Lourdes, Jorge, Nyla, Omar, Maryan, Rosa, Crystal, Saul, Pedro, Uriel,...

Green Bay, Wisconsin
Reviewed 15 February 2016

If you're looking for night life go to the Sun or Moon Palace in Cancun. The Dolphin Adventure was great, I would even do it twice if I went back. Go to town and rent the Golf carts for a day to see the whole Island. Use resort credit on tours and golf otherwise it's not worth the 16% service...

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Helpful?
1Thank Jim M
Janai V, General Manager at Isla Mujeres Palace, responded to this review

Dear Mr. Jim M, Thank you for taking the time to write a comment about your recent stay at Isla Mujeres Palace. Your suggestions about our partner’s store prices will help us to improve our offer to our guests on how to spend their resort credits. It is good to hear that you enjoyed the Dolphin Adventure, and that everything...

Reviewed 11 February 2016

The accommodations and food and drinks are great. We have never stayed at an all inclusive hotel before and usually have a rule that we never eat where we stay as we like to experience different things. This was a good choice for this trip and we never got tired of the food offerings. We experienced some new foods and...

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Helpful?
2Thank Walter P
Janai V, General Manager at Isla Mujeres Palace, responded to this review

Dear Walter P, Allow me to thank you for your review and for taking time to share your experience of Isla Mujeres Palace with other Trip Advisor readers. Your positive comments are greatly appreciated and I have passed on your kind words to the team who always try to do their best to meet our guests’ expectations. Thank you also...

Reviewed 11 February 2016 via mobile

My mom and I recently stayed at Isla Mujeres Palace. We wanted to do the all inclusive thing, and it was our only option. I was a bit hesitant because it's a bit far from downtown, but it was worth it. The hotel staff take excellent care of you. Yalloy ended up being our waitress several times, and she was...

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Helpful?
1Thank Taylor G
Janai V, General Manager at Isla Mujeres Palace, responded to this review

Dear Taylor G, I truly appreciate your kind words about your recent stay at Isla Mujeres Palace. Thank you for your comments about the location, the property, the beach and the staff, please be sure that I will personally congratulate them for their excellent service. I appreciate your feedback be sure we take into consideration all our guests comments. We...

Sterling, Virginia
Reviewed 10 February 2016

We booked the week at Isla to avoid crowds because of the US Holiday at the beginning of the week. Great decision, it was not crowded and we met one couple who came from other Palace resorts to get away from crowds. We are Palace members and enjoy many benefits with our membership, but the staff always remind us why...

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Helpful?
2Thank Chris B
Janai V, General Manager at Isla Mujeres Palace, responded to this review

Dear Chris B, Thank your for sharing your comments about your stay at Isla Mujeres Palace. We always do our best to make our guests feel relaxed and enjoy their time with us, and it is good to know that this goal was achieved. I will personally share your comments with Roxana, Antonio, Dario, Ariana, Wilma, Josefar, both Jorges, the...

Spofford
Reviewed 8 February 2016

The Palace experience is still satisfying after several years and as many seven-night stays at different Palace resorts. The surprises of the Isla experience were many: the stylish renovations and new furnishings around the resort; the tasty buffets and the creative menu selections; the relaxed resort atmosphere complemented by the diverse experiences available on the island; and the pleasing views...

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Helpful?
3Thank Mark B
Janai V, General Manager at Isla Mujeres Palace, responded to this review

Dear Mark B, I feel thankful we have had the opportunity to host your recent holiday at Isla Mujeres Palace. I am glad to read our staff has been a significant part of your excellent experience with us, please know Christina, Jorge, Pedro, Wilma, Edwin, and Christian will be recognized for the outstanding service provided during your stay. Allow me...

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14/05/2017 15/05/2017
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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Free Parking
  • Bar/Lounge
  • Breakfast included
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Breakfast included
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
Official Description (provided by the hotel)
What better location for this small haven than at a small island once a sanctuary to Ixchel, the Mayan goddess of childbirth and medicine? Isla Mujeres (Island of Women) with its scenic views, tranquil beaches, marine parks, and sculptured cliffs, is nature at its best. Small and luxurious, this all-inclusive couples only resort is sure to guarantee a private and relaxed stay. ... more   less 

Additional Information about Isla Mujeres Palace

Address: Carretera Garrafon Vista Alegre Mz 63 Lote 1 SM 007, Isla Mujeres 77400, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Isla Mujeres
Price Range: ₹ 20,906 - ₹ 35,636 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Isla Mujeres Palace 4*
Number of rooms: 62
Reservation Options:
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Also Known As:
Isla Mujeres Palace Hotel Isla Mujeres
Hotel Isla Mujeres
Palace Hotel Isla Mujeres
Hotel Style:
#1 Top resorts Hotel in Isla Mujeres
#2 Luxury Hotel in Isla Mujeres
#3 On the Beach Hotel in Isla Mujeres
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Questions & Answers

Here's what travellers have asked, with answers from Isla Mujeres Palace staff and other travellers.
205 questions
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Questions? Get answers from Isla Mujeres Palace staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Our room had an excellent view of the pool and the beach. Not all rooms do, so request an ocean view when making your reservation.”
Granniejo, 21 Apr 2017 | Read review
“"Corner suites are large and sunny ."”
mayralandrua, 21 Apr 2017 | Read review
“Front of the resort facing directly out to the ocean.”
klsports, 15 Apr 2017 | Read review
“Rooms by the pool offered us the oceanview as well!”
bayouboone, 11 Apr 2017 | Read review
“Ocean front concierge suites have amazing views”
4texas_girl, 6 Apr 2017 | Read review
5 of 5
TripAdvisor
US$ 475* /night
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Booking.comUS$ 499
Expedia.comUS$ 499
getaroom.comUS$ 504
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*Disclaimer
Prices are for 1 room, 2 adults
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