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Isla Mujeres Palace

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1,049 Reviews from our TripAdvisor Community

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Showing 915: English reviews
Toronto, Canada
Reviewed 5 January 2016

This resort is smaller in size, compared to others we've visited in Cancun/Riviera Maya, but that's exactly what makes it so appealing. With such a reduced number of rooms and guests (adults only), the atmosphere was very intimate and peaceful. The staff was wonderful, always friendly and helpful. The room was nice and comfortable. The facilities were well maintained. We...

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Helpful?
1Thank doinamarton
Janai V, General Manager at Isla Mujeres Palace, responded to this review

Dear Doinamarton, Allow me to thank you for taking the time of sharing your previous experience at Isla Mujeres Palace with Trip Advisor readers. It is with great pleasure I read how our staff members made of this holiday a memorable experience. Regarding your comments about the beach, let me tell you that after all the renovations we did to...

Overland Park, Kansas
Reviewed 3 January 2016

We selected this hotel as wanted to escape the mega resorts and crowds of Cancun and had visited several years ago and thought island was lovely. We were disappointed about the lack o the yacht but booked transfers via palace transportation. Only problem was being left standing for over one hour at airport while they searched for our ferry transfers....

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Helpful?
1Thank Denise H
Janai V, General Manager at Isla Mujeres Palace, responded to this review

Dear Denise H, Allow me to thank you for all your comments about your recent stay at Isla Muejres Palace. It is an honor to read how much you enjoyed the property and the service of our staff; It is thank to your valuable feedback that we continue improving our services, your comments about the transportation have been share with...

Charleston, South Carolina, United States
Reviewed 26 December 2015

awesome in every way. You take a ferry from Cancun to the island then a short taxi ride to HEAVEN!!! Recommend you stay at resort, as the town is a bit on the low income side. No reason to leave Isla.....only 64 rooms in all...pure Heaven...cosy....everyone knows everyone. Loved it.

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Helpful?
Thank Carol B
Janai V, General Manager at Isla Mujeres Palace, responded to this review

Dear Carol B, Allow me to thank you for choosing Isla Mujeres Palace for your recent holiday. It is a great pleasure to read that you enjoyed our property and had a wonderful time here with us. We hope to have the opportunity to welcome you back and provide you another awesome experience very soon. Kind regards,

Scottsdale, Arizona
Reviewed 24 December 2015

Attended a wedding here. 60 of the 65 rooms were booked by wedding guest. Our room was amazing with an amazing view. Service was wonderful. Beach wonderful. have a dock right off the beach for our sunset sail. Our daughter is thinking about having her wedding here. We loved the staff. Had a great time with them.

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Helpful?
Thank ParkerTrucking
Janai V, General Manager at Isla Mujeres Palace, responded to this review

Dear Parker Trucking, Thank you for allowing us host your holidays at Isla Mujeres Palace. I am glad to read our staff members exceed your expectations, be sure they will be recognized for the incredible service provided during your recent stay with us. I look forward to welcome you back in a near future and hopefully your daughter can give...

Reviewed 21 December 2015 via mobile

Palace Isla Mujeres I loved this place!! This place is for couples who enjoy peace but things to do if they want; enjoy good food (different themes every night too), excellent service, great rooms (ask for sea or pool view otherwise you may end up looking over the service bay or lagoon). Staff are wonderful:their welcome; their smiles and readiness...

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Helpful?
2Thank Hyacinth03
Janai V, General Manager at Isla Mujeres Palace, responded to this review

Dear Hyacinth03, Thank you very much for taking the time to write such a great comment about your recent stay at Isla Mujeres Palace. I am pleased to know that our team made of your holiday an unforgettable experience. I will make sure to congratulate and thank all the staff for the splendid job they are doing. I am very...

Greenville, South Carolina
Reviewed 19 December 2015

The palace was an amazing place. The trip starts out with you getting on a ferry to take you to the island. At the Palace you are greeting by amazing front desk workers either Christina, David, or Delia. The hotel rooms are really nice and you have a huge Jacuzzi in there. At the restaurant you are greeted by an...

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1Thank Nina C
Janai V, General Manager at Isla Mujeres Palace, responded to this review

Dear Nina C, I feel thankful that we have had the opportunity to host your holidays in our Resort. I am glad to read our staff has been a significant part of your experience. And let me assure you, that, Cristina, David, Deiby, Mariana, Jose Luis, Ismael, Christian, Josefar, Enrique and Arturo have been congratulated for all the great job...

Raleigh, North Dakota
Reviewed 18 December 2015

We had a beautiful room with jacuzzi and view of the pool. Everything was so clean and our housekeeper, Indina, did a great job of keeping our room clean and helping if we needed something. All the staff were exceptionally friendly starting with David and Antonio when we first arrived. The meals had beautiful presentation and all the waitstaff were...

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2Thank R J
Janai V, General Manager at Isla Mujeres Palace, responded to this review

Dear RJ, Allow me to thank you for your excellent comment about your recent stay at Isla Mujeres Palace. I truly appreciate your kind words, it is a pleasure to know our staff continues providing an outstanding service, like Indina, Jorge, Arturo and Enrique; please know that all of them have been congratulated for made of your holiday a great...

Fuquay-Varina, North Carolina
Reviewed 17 December 2015

I have been to a few all inclusive resorts before, and while this one did not have as many activities if you want a quiet and relaxing vacation, this is the place you want to go to. It is located on the south side of Isla Mujeres, which is considered to calmer/quieter location. While this hotel has great views, food,...

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1Thank Collin O
Janai V, General Manager at Isla Mujeres Palace, responded to this review

Dear Collin O, It is always an honor to read such complementary reviews like yours. Thank you for allowing us the opportunity to host your vacation. I am glad to know our staff members did everything in their hands to make of this holiday a once in a lifetime experience; especially David, Antonio, Jorge, Arturo and Ezequiel who have been...

Forest Hill, Maryland, United States
Reviewed 16 December 2015

First time we tried Palace Resorts. The service was impeccable. The staff was incredibly friendly and accommodating. They were great trying to help guests navigate the ferry, taxi and golf cart rentals. I have a pretty diverse pallet. I found the food to be "ok". The menu is supposed to be international but if you are not willing to try...

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Helpful?
1Thank Lisa P
Janai V, General Manager at Isla Mujeres Palace, responded to this review

Dear CraigB, Thank you very much for taking the time to share your comments about your recent stay at Isla Mujeres Palace. It is with great pleasure that I read how much you enjoyed your stay with us and that you had the opportunity to be pampered for all the staff. Thank you for allowing us to host your holidays...

Saint Louis, Missouri
Reviewed 12 December 2015 via mobile

My wife and I just spent 7 wonderful relaxing days at the Isla Mujeres Palace. As others report, the hospitality is first class, the food was very, very good and the resort property is excellent. Rather than continue to report the "usual" about this fantastic destination, I thought I'd give you a few pointers. 1. The resort is not close...

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Helpful?
12Thank Craig B
Janai V, General Manager at Isla Mujeres Palace, responded to this review

Dear CraigB, Thank you very much for taking the time to share your comments about your recent stay at Isla Mujeres Palace. It is with great pleasure that I read how much you enjoyed your stay with us and that you had the opportunity to be pampered for all the staff. Thank you for allowing us to host your holidays...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Free Parking
  • Bar/Lounge
  • Breakfast included
  • Spa
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Breakfast included
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
Official Description (provided by the hotel)
What better location for this small haven than at a small island once a sanctuary to Ixchel, the Mayan goddess of childbirth and medicine? Isla Mujeres (Island of Women) with its scenic views, tranquil beaches, marine parks, and sculptured cliffs, is nature at its best. Small and luxurious, this all-inclusive couples only resort is sure to guarantee a private and relaxed stay. ... more   less 

Additional Information about Isla Mujeres Palace

Address: Carretera Garrafon Vista Alegre Mz 63 Lote 1 SM 007, Isla Mujeres 77400, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Isla Mujeres
Price Range: ₹ 27,685 - ₹ 41,091 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Isla Mujeres Palace 4*
Number of rooms: 62
Reservation Options:
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Also Known As:
Isla Mujeres Palace Hotel Isla Mujeres
Hotel Isla Mujeres
Palace Hotel Isla Mujeres
Hotel Style:
#1 Top resorts Hotel in Isla Mujeres
#2 Luxury Hotel in Isla Mujeres
#3 On the Beach Hotel in Isla Mujeres
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Questions & Answers

Here's what travellers have asked, with answers from Isla Mujeres Palace staff and other travellers.
188 questions
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Questions? Get answers from Isla Mujeres Palace staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Concierge Ocean Front Rooms are worth the extra money”
  • L'Occitane Toiletries in Concierge Level Rooms
  • King Size Bed with Hot Tub In Room
  • Complimentary Bottle of Wine and Fruit Upon Arrival
  • Partial Ocean View/Resort View Room
  • Espresso Coffee Machine
  • Large Flat Screen TV
 of 5 bubbles xpatusa, 15 Feb 2017 | Read review
“second floor Ocean view was worth the spend”
 of 5 bubbles stevenbousquet, 14 Feb 2017 | Read review
“Pool facing room still has a great view of the beach ;)”
 of 5 bubbles 89angiep, 8 Feb 2017 | Read review
“Book an ocean view”
 of 5 bubbles USMCDoc1, 3 Feb 2017 | Read review
“pool view or sea view”
 of 5 bubbles joehB4474RR, 2 Feb 2017 | Read review
5 of 5