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Isla Mujeres Palace

1,240 reviews
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Traveller (1264)
Room & Suite (319)
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Overview
  • Excellent74%
  • Very good19%
  • Average5%
  • Poor1%
  • Terrible1%
Travellers talk about
“resort credit”(65 reviews)
“chef's dinner”(49 reviews)
“concierge room”(17 reviews)
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Hotel
4.0 Star Hotel
All hotel details
Offers from Isla Mujeres Palace
Offers & Announcements: $1500 Resort Credit
Hotel deals
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Rooms
28 Jan29 Jan
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,240)Write a Review
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All reviewsresort creditchef's dinnerconcierge roomrent a golf cartsmall resortromantic dinner on the beachbreakfast and lunch buffetsswimming with the dolphinsmy pleasurenew chefmayan coffeeturtle farmpool barspa servicesall inclusive resortcouples massageparty boat
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21 - 25 of 1,074 reviews
Reviewed 6 December 2017

We stayed for 3 nights as a quick getaway with the goal of just relaxing. Our goal was achieved! Upon arrival and throughout our stay, the bellman, Adeymar, was wonderful. We had several nice conversations with him and he was very helpful, always with a...More

Thank Amy K
Response from Isla M P, General Manager at Isla Mujeres PalaceResponded 14 December 2017

Dear Amy K, thank you very much for your kind words about your recent stay with us here at Isla Mujeres Palace and as well for you constructive comments and recommendations. Thank you very much as well for your great gesture of acknowledging our staff,...More

Reviewed 30 November 2017

Another fantastic vacation! We have been to this resort every year since it opened and have always been surprised with something new. Removing the sides from some of the cabanas was a great idea. In March we had a sneek preview of the civeiche bar...More

4  Thank Mary Ellen H
Response from Isla M P, General Manager at Isla Mujeres PalaceResponded 7 December 2017

Dear Mary Ellen H, thank you very much for taking the time to share so many moments of your recent stay here with us at Isla Mujeres Palace and we are glad to see that we reached again our goal, to make your stay not...More

Reviewed 24 November 2017

We stayed here Nov 11th to the 28th and it was the first time we have done All Inclusive in year, mostly rent condos near the beach and cook for ourselves. This was a special trip and we certainly enjoyed the Palace. From the pick...More

Thank SusieQ1967
Response from Isla M P, General Manager at Isla Mujeres PalaceResponded 7 December 2017

Dear SusieQ1967, Thank you very much for your comments here at Tripadvisor about your recent stay with us at Isla Mujeres Palace. As you wrote in your bottom line, we truly hope to have this opportunity to meet you again here at the Resort in...More

Reviewed 23 November 2017

Great things about the hotel: - 1. Gerardo on reception. He was able to explain where to go, how to rent the carts and was the perfect employee. The other staff were great but he really was exceptionally good. 2. Food, get the breakfast menu...More

2  Thank csobs
Response from Isla M P, General Manager at Isla Mujeres PalaceResponded 28 November 2017

Dear csobs, thank you very much for your feedback and we are glad to learn that your overall experience was such a good one. Thank you for acknowledging our staff, in particular Gerardo. The staff at the Resort is without any doubt the real treasure...More

Reviewed 22 November 2017

We arrived at the Marina for pick about 50 minutes early. Lambert and his mate offered to take us over right then. THANK YOU!! It was a quick 10 minute boat ride across to the Palace. They offered cold drinks during the ride. Adeymar greeted...More

3  Thank vikster1
Response from Isla M P, General Manager at Isla Mujeres PalaceResponded 28 November 2017

Dear vikster1, First of all thank you very much for your kind words about your recent stay here at Isla Mujeres Palace and we truly hope to have as well the honor to see you soon again, back here at the Resort. To acknowledge so...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Restaurant
Fitness Centre with Gym / Workout Room
Beachfront
Free Parking
Free High Speed Internet ( WiFi )
Bar/Lounge
Breakfast included
Spa
Hotel Amenities
Room Service
Business Centre with Internet Access
Free Parking
Breakfast included
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Hot Tub
Adult pool
Outdoor pool
Details
Price range
US$ 405 - US$ 710 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Top resorts Hotel in Isla Mujeres
#1 On the Beach Hotel in Isla Mujeres
#1 Luxury Hotel in Isla Mujeres
Room types
Suites, Non-Smoking Rooms
Details
Price range
US$ 405 - US$ 710 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Top resorts Hotel in Isla Mujeres
#1 On the Beach Hotel in Isla Mujeres
#1 Luxury Hotel in Isla Mujeres
Room types
Suites, Non-Smoking Rooms
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Traveller (1264)
Room & Suite (319)
Pool & Beach (304)
Dining (174)
Hotel & Grounds (819)
Bathroom (14)
Business Centre & Event Rooms (10)
Family and Play Areas (3)
Questions & Answers
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BonnieDela
19 January 2018|
Answer
Response from GM_Playacar_Palace | Property representative |
Dear Bonnie Dela, Thank you so much for contacting us, please be so kind to read your private messages, it will be a pleasure to assist you with this. Cordially, Karla Corona e- concierge Zona Riviera
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BonnieDela
18 January 2018|
Answer
Response from SusieQ1967 | Reviewed this property |
I just messaged them on trip advisor same as you have done here and they usually get back to you in 24 hours. They have amazing customer service... enjoy
1
Vote
Jennifer S
4 January 2018|
Answer
Response from GM_Playacar_Palace | Property representative |
Dear Jennifer S, The Resort is adults only which means you and your friend are more than welcome to stay with us,I am sure you both are going to enjoy yourselves with us. Please if you need further assistance don't... More
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Room Tips
"Higher floors have better views"
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"Lower numbered room will produce better view."
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"Try and get an ocean view and also see if there is a room a bit a part from others because the walls can be a..."
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"Take advantage of the room service. Avoid rooms that are close to 122. Your view will be greatly diminshed"
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