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Isla Mujeres Palace

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1,047 Reviews from our TripAdvisor Community

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Showing 913: English reviews
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west bend,wi
Reviewed 6 days ago NEW

Room was beautiful and clean, nicely done with marble floors. Balcony was roomy for two and had a great view. In-room bar was a treat. Our only room complaints were the shower door that leaked, causing a lake of water in the bath, vanity and even into the closet area every time we showered; and the jacuzzi which is meant...

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Helpful?
3Thank kenneth123
Mark D, General Manager at Isla Mujeres Palace, responded to this review

Dear Kenneth123, Thank you very much for your time to share your recent experience at Isla Mujeres Palace with us. We are glad that you had a fantastic time at the Resort and I thank you as well for all your constructive comments, which we will take into strong consideration in order to reinforce the service in the mentioned areas....

Greater London, United Kingdom
Reviewed 1 week ago

Back to Isla Mujeres Palace after two years (Last stay Sep2014). The refurbishments are nearly completed (just some dock work to go) and the experience was as good as I last remembered. Upgrades since SEP2014 include, new RFID door locks (no more inserting of key cards), a new air conditioned main restaurant, Apple TV in the Concierge rooms, new outdoor...

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Helpful?
3Thank xpatusa
Mark D, General Manager at Isla Mujeres Palace, responded to this review

Dear xpatusa, thank you very much for your valuable feedback of your recent stay. The remodeling was certainly another big step forward and we are glad to read that you enjoyed the facilities. We are still working on some projects and hope we have the honor to host your next stay very soon again here at the Resort. I appreciate...

Eagan, Minnesota
Reviewed 1 week ago via mobile

These two gentlemen made activities so much fun. They were enthusiastic and energetic and knowledgeable. Each led a morning hour of stretching which was much like yoga. They also organized a game of water volleyball. They are exceptional staff.

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Helpful?
Thank janofeagan
Mark D, General Manager at Isla Mujeres Palace, responded to this review

Dear janofeagan, thank you for sharing this experience with us. They truly are important members of our team and we are glad to read that you had a fantastic time at Isla Mujeres Palace. I will happily share your words with them, as our staff in general is the real treasure of this place. Thank you acknowledging their work in...

Norwich, Connecticut
Reviewed 1 week ago

dropping vacay data on already well informed travelers... this place is worth the money. The burn through rate of $550 a day was worth all the amenities, conveniences and local. Staff had it together from housekeeping to the bartenders. Check in was chilled towels and cardamom pina coladas . We had birthday parties for 2 members of our group and...

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Helpful?
3Thank stevenbousquet
Mark D, General Manager at Isla Mujeres Palace, responded to this review

Dear stevenbousquet, it is great to read that you had a wonderful time and even more that you are considering to be back soon. Thank you for taking the time to share this detailed review with us. Every experience like yours, motivate us every day to keep improving details, services and facilities in order to keep exceeding our guests expectations....

Cancun
Reviewed 1 week ago

Our first visit to Isla Mujeres Palace. Awesome yacht delivery to/from the island. The property is fairly small with a nice sandy beach. There were a few stones on entry into the water. If you enter the water near the pier you can avoid the stones. The beach service was very attentive, without being annoying. Beach toys available, kayaks, paddle...

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Helpful?
3Thank Waveriders
Mark D, General Manager at Isla Mujeres Palace, responded to this review

Dear Waveriders, first of all thank you for your time to share your experience at Isla Mujeres Palace with us. Thank you as well for acknowledging the staff, as they are the true treasure of this place. Our daily goal is to exceed our guests expectations and I will happily share your kind words with the entire team, as reviews...

Reviewed 2 weeks ago

Complimentary catamaran ride from cancun to the island from this resort. its a small resort with everything you need. Everyone here is extremely friendly and professional. Very romantic and relaxing Pool View room still has a great view of the beach ;) Free wifi. There is a party boat that comes into the resort next door every day but they...

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2Thank Angie P
Mark D, General Manager at Isla Mujeres Palace, responded to this review

Dear Angie P, thank you very much for taking the time to share your recent experience at Isla Mujeres Palace with us. We are glad to read that you liked the facilities and that the service and our staff made you feel to be exactly in the right place for your vacation. We hope to have the opportunity to welcome...

Wylie, Texas
Reviewed 2 weeks ago

Along with some family and friends my wife and I visited the Isla Mujeres Palace during the Christmas Holidays Wow were we impressed. There are no bad Palace Vacations, only good, better and best, This trip was in the Best category. This couples only resort is very small compared to most of the Palace resorts. (We are members for over...

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Helpful?
3Thank utleydallas
Concierge_Hotel_Zone, General Manager at Isla Mujeres Palace, responded to this review

Dear utleydallas, First and foremost, we would like to thank you for your kind comments, we all at Isla Mujeres Palace work very hard and are so committed to our customer service that it results very rewarding reading positive feedback from our guests. It keeps us motivated and makes us notice we are going on the right direction. We are...

Little River, South Carolina
Reviewed 2 weeks ago

We were on the 2nd floor over looking the pool and we had an ocean view. The facilities in the room were excellent. There was a 40's & 50's jazz music playing in the restaurant, smooth music at the pool, and the pool and beach always had a chaise available. The restaurant had great people working there, Omar, Rosa, Edwin,...

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2Thank USMCDoc1
Concierge_Hotel_Zone, General Manager at Isla Mujeres Palace, responded to this review

Dear USMCDoc1, We would like to thank you for choosing Isla Mujeres Palace as your resort during your vacation. Also, thank you very much for sharing your positive comments about your stay, they are very important for us. We are aware about the kindness and incredible customer service skills from our staff and honestly, we are so proud about it,...

Reviewed 2 weeks ago

Review from a NON-Time Share owner guest!! We quickly learned most of the guests were time share owners of The Palace (which made me question the prior countless amazing reviews I read on this site.) Time share guests and non-time share guests have different wrist bands. Our third night in we met a gentlemen who we assumed genuinely was interested...

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Helpful?
3Thank Renee S
Concierge_Hotel_Zone, General Manager at Isla Mujeres Palace, responded to this review

Dear Renee S, On behalf of Isla Mujeres Palace team, I would like to give thanks for such nice comments. Receiving feedback from our guests is a very important thing for us as it help us to measure our results and take note on the things that can and must be improved, so we take special attention to all of...

Calgary, Canada
Reviewed 2 weeks ago via mobile

Staff, food and resort were wonderful. This is a very small resort with one dining room and a pool grill. The dining room does have outdoor eating on the terrace. Breakfast can be a bit of self serve or form the menu or just ask for something if not on the menu. Lunch was the same a mix of buffet...

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Helpful?
3Thank Lovin2travelCalab
Concierge_Hotel_Zone, General Manager at Isla Mujeres Palace, responded to this review

Dear Lovin2travelCalgary, Thank you so much for choosing Isla Mujeres Palace during your vacation. It is a true honor for us reading your kind comments. We are glad to see you had a positive experience, since our guests satisfaction is our biggest goal and we work very hard for it. As you mention, we are a small resort, but we...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Free Parking
  • Bar/Lounge
  • Breakfast included
  • Spa
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Breakfast included
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
Official Description (provided by the hotel)
What better location for this small haven than at a small island once a sanctuary to Ixchel, the Mayan goddess of childbirth and medicine? Isla Mujeres (Island of Women) with its scenic views, tranquil beaches, marine parks, and sculptured cliffs, is nature at its best. Small and luxurious, this all-inclusive couples only resort is sure to guarantee a private and relaxed stay. ... more   less 

Additional Information about Isla Mujeres Palace

Address: Carretera Garrafon Vista Alegre Mz 63 Lote 1 SM 007, Isla Mujeres 77400, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Isla Mujeres
Price Range: ₹ 27,845 - ₹ 41,063 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Isla Mujeres Palace 4*
Number of rooms: 62
Reservation Options:
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Also Known As:
Isla Mujeres Palace Hotel Isla Mujeres
Hotel Isla Mujeres
Palace Hotel Isla Mujeres
Hotel Style:
#1 Top resorts Hotel in Isla Mujeres
#2 Luxury Hotel in Isla Mujeres
#3 On the Beach Hotel in Isla Mujeres
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Questions & Answers

Here's what travellers have asked, with answers from Isla Mujeres Palace staff and other travellers.
183 questions
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Questions? Get answers from Isla Mujeres Palace staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Concierge Ocean Front Rooms are worth the extra money”
  • L'Occitane Toiletries in Concierge Level Rooms
  • King Size Bed with Hot Tub In Room
  • Complimentary Bottle of Wine and Fruit Upon Arrival
  • Partial Ocean View/Resort View Room
  • Espresso Coffee Machine
  • Large Flat Screen TV
 of 5 bubbles xpatusa, 15 Feb 2017 | Read review
“second floor Ocean view was worth the spend”
 of 5 bubbles stevenbousquet, 14 Feb 2017 | Read review
“Pool facing room still has a great view of the beach ;)”
 of 5 bubbles 89angiep, 8 Feb 2017 | Read review
“Book an ocean view”
 of 5 bubbles USMCDoc1, 3 Feb 2017 | Read review
“pool view or sea view”
 of 5 bubbles joehB4474RR, 2 Feb 2017 | Read review
5 of 5