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Among the best hotels in Isla Mujeres, visit Ixchel Beach Hotel, a two wing, two phase condotel complex with 117 rooms in Isla Mujeres. East Wing (Phase One) with 48 rooms, 5 stories and opened in June 2006; West Wing (Phase Two) with 69 rooms, 6 stories and opened in August 2007. Both properties (see Accomodation Remark below) are designed in Mexican casual and modern stylish buildings located at the beautiful North Beach on the colorful island of Isla Mujeres (Women Island).Ixchel for the Mayans was the Goddess of love, fertility and the moon. Walking a few steps from downtown of this friendly island and facing the most beautiful white sand & powder touch beaches of Isla Mujeres, in the Yucatan Peninsula and the Mexican Caribbean, our Isla Mujeres hotel offers warm personable service in an upscale, intimate island experience perfect for families and romantics.If you want a great escape to a Isla Mujeres hotel, our hotel is ideal for the relaxing weekend getaway or a romantic honeymoon retreat. Treat yourself to all of the luxury that our Ixchel Hotel in Isla Mujeres has to offer and enjoy the surrounding areas, activities and beauty.Premier in Isla Mujeres hotels, the Ixchel Beach Hotel offers luxurious amenities, outstanding service and a tranquil atmosphere to completely relax and enjoy your Mexican vacation. You won't find a more beautiful or more convenient location to soak in the sun and experience this amazing island of Isla Mujeres.If you are looking among hotels in Isla Mujeres, look no further than the Ixchel Beach Hotel. You won't be disappointed. You, the guest, are our number one priority and your comfort and enjoyment during your vacations in Mexico and lodging experience are our primary concern. We will do everything we can to make your stay nothing short of spectacular.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Quiet
Family
Languages Spoken
English, Spanish
Location
Playa Norte, Isla Mujeres 77400 Mexico
Name/address in local language
Ixchel Beach Hotel
2,500 reviews
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
This summary was created by AI, based on recent reviews.
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Nestled on Playa Norte, Ixchel Beach Hotel garners acclaim for its exceptional service and prime beachfront location, praised by guests for its convenience to nearby attractions. The attentive staff and well-maintained cleanliness contribute to a serene atmosphere, despite occasional noise from party boats.
While some find the drinks costly, many consider the hotel's value favorable due to its scenic views and ample amenities. Although a few guests note the rooms could use updating, the spacious accommodations with stunning vistas are a highlight for visitors.
Location
Beachfront
Atmosphere
Serene
Rooms
Comfortable
Value
Reasonable
Cleanliness
Pristine
Service
Attentive
Amenities
Outstanding
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We decided to give all-inclusive a break and ended up renting a two-bedroom suite at Ixchel. The rooms were spacious, comfortable and clean, the view was outstanding and the service was tremendous. Proximity to local eateries, entertainment and shops was outstanding, and we didn’t feel “obligated” to get “our money’s worth” from a buffet. Outstanding service from Martha and Faustino at the front desk of Building One, and the same from Charley, Joel and others at Kalak (the poolside bar/restaurant), as well as Oscar, who managed the towel exchange with a smile. Everyone was quick with a smile and a pleasant greeting. Clean bottled water was a plus, and so was the kitchenette, where we prepared quick snacks and cocktails. We will be back!
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Date of stay: March 2020
Location
Service
Sleep Quality
Room Tip:Â All rooms face the sea. Higher floors are above the massive palms and afford a slightly better view.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Customer Service, Otro at Ixchel Beach Hotel
Responded 27 Jul 2020
Greetings stevegR7484SA, thank you very much for took some of your valuable time to share your experience and you will always find us awaiting for a new opportunity to have you back. Our best wishes!
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We have been to the island many times and this was our 1st Stay at Ixchel. From now on we will only be staying here! It is a short walk or taxi ride from the ferry. When we reached the hotel Toni at the front desk was so nice he greeted us by saying welcome home and that's exactly what I feel like Isla is to me! I want to tell you a little bit about Toni. He is a wonderful nice man Who takes his time to get to know the guest and make us feel welcomed. He is a wealth of knowledge and if he doesn't know something he will find the answer out for you! I enjoyed seeing Toni at the desk every day We would always stop and have a nice little talk. He even helped me look into booking my next trip for Ixchel. Which we are now booked for another week in December! Everyday we would go to Enjoy the beautiful beach and impeccable service given to us by Eloy and Joel. Eloy takes this time as well to speak with the Guest ask us how our day was what our plans are and he seems to know what we like to drink. He is right on top of service And is always a pleasure to see on the beach. He keeps the beach nice and clean and everything in order. We are also able to order Room service from The restaurant on site. Eloy would deliver it. The food from Kalak was delicious and the Bloody Mary's were perfect and really nice to enjoy on the balcony. Marguerite in the little restaurant near the pool is wonderful she is such a sweet woman! We had rented a one bedroom oceanfront condo with the wrap-around porch. The sunsets were absolutely beautiful and the morning view so so tranquil. I even enjoyed the boats that would pull up and play music. Our housekeeping staff works very hard to keep everything in perfect order even if we did not use areas of the condo You could tell it was cleaned daily. We even came back a few nights to be surprised with towel animals. You cannot beat the location of this hotel it is in walking distance of everything not even a 1/2 a block away from all the restaurants. To have the beach chairs and umbrellas waiting for you in the morning is a wonderful thing. Everybody work so hard at this establishment to make sure your vacation is beyond perfect. And I'd like to let you know the BIG part of the reason why we already booked again is because of the staff here! Thank you so much for hiring such amazing people they honestly do become your family. I cannot wait to see them all again in December!! Thanks for everything Ann and Scott
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Date of stay: September 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Customer Service, Other at Ixchel Beach Hotel
Responded 26 Feb 2021
Greetings annemariea336, we are so pleased to hear that you enjoyed your time with us! We are very proud of our property and all that it has to offer. We do agree with your views and comments like yours motivates us to keep up the good work! Thank you for providing us with your feedback and we will be looking forward to have you back.. Best regards.
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We were pleasantly surprised by how wonderful this hotel ended up being. We traveled the week after Christmas with our two young daughters (age 5 and 2). The rooms were large and very clean, the staff (with one exception) were very helpful and friendly, and they went out of their way to make sure everything went smoothly for us. (Including scheduling the daily maid service around our toddler's naps). It is about a 2 minute walk from Hidalgo street- the main pedestrian street on the island, and there are many shops/ street performers/restaurants where the food was good to very good. (We especially enjoyed Lola Valentina's). We ended up eating at the resort for lunch every day, and the food Kalak was better than we expected. I got two massages from the small spa in front of the hotel, which were fantastic and very reasonably priced.
The only con was that the beach got VERY crowded. (Granted, we were there on a very popular week, but it's worth noting, and the only factor that would probably make us look elsewhere for ou next trip. Not super relaxing from about 12-5. The pools were a great alternative though).
The hotel arranged a transfer for us to and from the airport though a company called AGI. It was convenient, but apparently there are less expensive options, and I imagine that with a little research one could hail a taxi and buy ferry tickets without hiring a company to do it for you.
Most of the restaurants do not take credit cards, so I would recommend coming with plenty of cash. There are several ATMs nearby the hotel.
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Date of stay: December 2019
Cleanliness
Service
Sleep Quality
Room Tip:Â All of the rooms appear to have a partial ocean view
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from ixchelbeachh0tel, Customer Service at Ixchel Beach Hotel
Responded 26 Jan 2020
Dear tah18, it was an honor being your host. Positive reviews like yours reinforce our mission to provide great experience and we would love to see you again! Warmest regards, Customer Service, Ixchel Beach Hotel.
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Just returned from Isla Mujeres and Ixchel Beach Hotel (my second stay at this hotel on the island), and once again, I cannot speak highly enough of this place! First of all, the location cannot be beat—pretty much a block away from the “main drag”, and by that I mean an adorable stretch of outdoor restaurants and shops that never make you question whether you’re in Mexico or not. And the beach is truly one of the most beautiful in Mexico, calm with crystal clear blue water and white sand. As for the hotel property itself, it’s clean and the staff are friendly; however, the people that make Ixchel Hotel a place I will return to yet again are the guys that work at the Kalak bar/restaurant poolside, along with serving the beach. Chepo in particular was a joy every day—always smiling, upbeat, checking in regularly and getting us anything we needed. Chepo is the best. Give this guy a raise!!! Also of note that were fantastic and friendly pool/beach side servers were Charley and Joel. Thanks, guys, for helping to make our stay even more memorable!!! -Danny & Timi
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Date of stay: February 2020
Value
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Customer Service, Otro at Ixchel Beach Hotel
Responded 27 Jul 2020
Dear 312tca, it was an honor being your host. Positive reviews like yours reinforce our mission to provide great experience and we would love to see you again! Warmest regards,
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This resort is small and mighty! It has the perfect location to the best beach on the island, Playa Norta. Best location to “restaurant row”, just down the street a block. The pools are on the cooler side, but we rarely used them as the ocean was spectacular!
We booked a 1 bedroom suite with a standard room. They were able to have both rooms together and they opened the adjoining door for us. The balcony with the suite was fantastic, it was a north facing room, but still had a great view of the ocean. The king bed was fantastic! Just a standard room was on the smaller side with no balcony but paired great with the suite. Both rooms were very clean, cleaned daily and refreshed towels. Like many hotels, you didn’t have to have towels or bed linens refreshed daily to conserve resources, but they did offer more if needed.
We didn’t use the kitchen in the suite expect for the fridge, but was plenty stocked with several small appliances and kitchenware to cook meals if desired.
We spent much of our time on the beach. I read reviews saying that chairs where free, but we had a different experience. Leandro approached us from the small restaurant/bar just to the right as you are looking at the resort from the beach. We would be eating and drinking anyhow so it wasn’t a big deal. He was very attentive, but not pushy. Friendly and had a good time with us. We seemed to eat and drink more and more each day and pay less.
We eventually did have an issue with the resort staff not liking that we were ordering from the small bar/restaurant and they told us that our party of 5 had to split into 2’s because of social distancing even though we were all in the same room/ traveling together. We talked to the hotel staff and manager and after that, we didn’t have an issue.
We will be back for sure! We’ve been to all the major hot spots in Mexico and Isla Mujeres was by far the BEST!
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Date of stay: January 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Customer Service, Other at Ixchel Beach Hotel
Responded 26 Feb 2021
Dear D7058THashleyl, it was an honor being your host. Positive reviews like yours reinforce our mission to provide great experience and we would love to see you again! Warmest regards,
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Have traveled to Isla Mujeres numerous times the past 5-6 years, favorite hotels are PA and Izla Hotel - first time at Ixchel Beach. We booked 5+ months in advance, and were very excited to get a room here :-)
Loved the location and beach area. Staff here is wonderful, everyone is helpful and friendly. Traveled with a friend and we booked one of their smaller double rooms, #405.
This room layout has a long hallway from the exterior door, that opens into the bathroom sink area. Shower/toilet are in a separate room. The shower was huge and recently updated. The bedroom also has a door, great for privacy, but the bedroom door opens inside the bedroom in front of the right closet door where the safe is located. It was difficult to see and access the safe without completely closing the bedroom door.
This room has a partial view of the ocean but no balcony as advertised. Beds and bedding were very comfortable, TV reception was great with plenty of programs in English. Coffee and large purified water dispenser was available in the bedroom.
The pools were a bit smaller than expected. The larger pool is completely shaded by early afternoon (this was late January) and the smaller pool has no area for lounge chairs except the few that are actually in the pool. With the increased presence of the beach vendors on all of Playa Norte, a great pool can be a nice reprieve, but not really an option during our stay.
Biggest disappointment was the lack of water pressure in the shower. Having stayed at various IM hotels over the years I have pretty low expectations, but this was the worst I've experienced on the island. Even had maintenance check it to no avail. There are loads of reviews on TA that describe excellent water pressure at Ixchel, even in this specific room, not sure why we had such a different experience. I definitely had higher expectations based on all the reviews that mention it.
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Date of stay: January 2022
Value
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Customer Service, Guest Services / Front Office at Ixchel Beach Hotel
Responded 14 Dec 2022
Thank you for sharing your experience and we would love to have you back!
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I would highly recommend this hotel. We stayed in one of the rooftop suites and had the absolute best time! The room was beautiful, plenty of space, comfortable beds, amazing patios, a kitchen, and phenomenal cleaning services. The staff were wonderful, they were able to cook food separately to accommodate allergies, they bought foods that they were out of to make sure we could order them the next day, and they were so attentive to us. Plus, everyone always had a smile, which made it feel homey. Right on a beautiful white sand beach with unbeatable sunsets and unmatched service... what more could we ask for? We will definitely be back. I specifically want to thank Joel, Chepo, Idania, Pablo, and Mauricio for making this trip so special. We know this are strange times and the staff took every precaution to keep us safe and were extremely diligent about health, safety, and cleanliness being of the utmost importance.
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Date of stay: June 2020
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Customer Service, Otro at Ixchel Beach Hotel
Responded 27 Jul 2020
Greetings DanielleMc23, thank you very much for took some of your valuable time to share your experience and you will always find us awaiting for a new opportunity to have you back. Our best wishes!
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Ixchel has the best overall combination of attributes for a stay in Isla Mujeres. On the best beach, a block away from the start of Hidalgo St (Main street of restaurants in the Playa Norte area), walkable to everything in Playa Norte (including ferry but with luggage 80 peso 2 minute cab ride), good food and drink service right to your beach chair, and super friendly staff (Pepe at front desk was so fun to visit with), and large, comfortable condo style rooms with large balconies and ocean/beach views. There also is a golf cart rental just outside the hotel (1,000 pesos for all day) if you want to explore.
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Date of stay: February 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Customer Service, Otro at Ixchel Beach Hotel
Responded 27 Jul 2020
Dear 913JohnM, thank you for sharing your experience. It was a great honor being selected as your host and will be awaiting for a new opportunity to welcome you again. Warmest regards!
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The hotel is well situated on the north beach of Isla Mujeres. Every trendy cafe, bar or restaurant is within 1 or to block walking distance. Very convenient. Unfortunately, the actual beach sands has been swallowed tremendously by the ocean; so much that there's only about 20-25 feet left of sand to sunbathe before the waves reach you. Some like this due to being literally on the water others don't due to having nearly no space left between sunbathing chairs. So these pics of the sand beach are falsely advertised. Nonetheless, the turquoise waters makes up for the lack of sand beach space. There's an awesome little tiki restaurant towards the right of the hotel looking towards the ocean(forgot the name) but this place serves great fresh seafood with awesome drinks. They also have live music during the afternoons. To the right of this restaurant, there's a little palapa/hud tiny bar with bar stools overlooking the ocean with a loud speaker playing any kind of music you request but most importantly great drinks as well(highlyrecommended).
We did ordered room service a couple of times & we weren't pleased with the highly over priced food overall.
The food took over 45mnts to arrive & it arrived cold. At times I felt like there wasn't enough personnel or possibly a lack of good staff coordination for guests request.. It also seemed like there's no effort in presentation or quality in food flavor. In my opinion, you're better off eating outside the hotel.
Overall my take is; It's a decent hotel a bit over priced for lodging with great location to culinary/nightlife options, mediocre pricy food and firm bedding.
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Date of stay: November 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Customer Service, Other at Ixchel Beach Hotel
Responded 26 Feb 2021
Dear Thetruthdoesmatter, your comments are highly appreciated. It was a great honor had the opportunity to welcoming you and positive reviews like yours reinforce our mission to provide the best experience for our Guests. Thank you for choosing us as your host! Warmest regards
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We have stayed at this hotel a few times and are convinced this is the best location, price, and amenities for your stay in Isla Murjeres. Located on Playa Norte, the water is always crystal clear. You do not have to deal with seaweed and every time is such a a relaxing experience. The hotel is in walking distance to everything you need - food, drinks, and shopping! The staff are very friendly and accommodating.
There is one person I want to mention that makes our stay the most memorable and that is Eloy. He always takes care of us on the beach. One time my husband forgot his razor and Eloy went into town and brought one back for him. He will go the extra mile to make you feel like you are taken care of.
I have learned something every time about the rooms and will always book at least an ocean suite view. It was nice to pick up some huevos and have the ability to cook some breakfast if we wanted to because of the furnished kitchen. We really want to experience the penthouse suite and had booked that pre-COVID for our honeymoon, but had to cancel during COVID. We are looking to experience that on our next trip and it seems to have great value if you travel with friends.
The food is good. We love the ceviche and guacamole amongst others, this is a nice treat when you are relaxing on the beach. Try a michelada too!
There is one thing I wish they would reconsider and that is the time staff are allowed to set up lounge chairs for their guests. It is no earlier than 10:00 am and ends at 5pm. If you want a good spot, you need to take a towel until set up time unless you want to pay. Other than that, this is our go to place to stay in Isla Murjeres. It checks all the boxes for us and we highly recommend it!
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Date of stay: May 2021
Rooms
Cleanliness
Service
Room Tip:Â Choose the ocean view, a little bit more, but worth it!
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Customer Service, Other at Ixchel Beach Hotel
Responded 9 Jun 2021
Dear Bleaver07, it was a great honor had the opportunity to welcoming you and positive reviews like yours reinforce our mission to provide the best experience for our Guests. Thank you for choosing us as your host!
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There are more places to choose from in the Isla Mujeres area.
PRICE RANGE
â‚ą14,964 - â‚ą34,241 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
ixchel beach hotel
LOCATION
MexicoYucatan PeninsulaQuintana RooIsla Mujeres
NUMBER OF ROOMS
111
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
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