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Casa de los Suenos

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467 Reviews from our TripAdvisor Community

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Showing 407: English reviews
Richardson, Texas
Level Contributor
46 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 2 weeks ago

This place is amazing and beautiful as usual, but let's not forget the park it has now, plenty of fun for the kids and adults. Water slides, sky cycle that goes in a pool and a kids pool, while the adults enjoy the adult pool w swim up bar. They have a kids meal to enjoy also.

Helpful?
Thank Buck4405
1 review
Reviewed 2 weeks ago via mobile

Had wa great time with my son. Hotel is beautiful and serene. Waterpark next door is included and full of activities. Good food. Tremendous oasis. We had a great time. Excellent for families or couples. Good value.

Helpful?
Thank Steven G
Los Angeles, California
1 review
Reviewed 22 October 2016

My husband and I were looking for a tropical and relaxing getaway, and this boutique hotel exceeded our expectations! The staff was very friendly from the moment we arrived and went above and beyond to ensure our stay was absolutely perfect. We stayed in the presidential suite, an absolutely beautiful room, and had an incredible view of the ocean, our... More 

Helpful?
Thank kmcrockford
Carlos A, Manager at Casa de los Suenos, responded to this review

Thank you for your lovely review! We're really glad you had a great time and wish to have the pleasure of hosting you again soon. Your place in the island will always be here, remember: Mi CASA es su CASA =) More 

Salem, Massachusetts
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 18 October 2016

When I tell you --Search NO MAS -- I mean it, First time on Isla, My wife scoured every option for a true dream vacation in Paradise, Casa de los Suenos was a magic pick, Lets start with I highly recommend you let the Hotel secure your arrangement from Air to Island to Hotel It went flawlessly and we had... More 

Helpful?
2 Thank artienrobert
Carlos A, Manager at Casa de los Suenos, responded to this review

Thank you for your lovely review! We're really glad you had a great time and wish to have the pleasure of hosting you again soon. Your place in the island will always be here, remember: Mi CASA es su CASA =) More 

Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 3 October 2016

We stayed for 4 nights in the Presidential Suite and were truly blown away by the room, the hotel's amenities, and the phenomenal staff. Everyone was incredibly willing to go above and beyond to ensure our stay was the best it could be. During the day we would often take out the hotel provided bikes and ride around the island.... More 

Helpful?
1 Thank Andrew C
Lincoln, NE
Level Contributor
151 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
Reviewed 22 September 2016

This is a beautiful property. We stayed in the Amor room and part of our package included access to the Parque de los Suenos, and included breakfast. From what I could tell, each room is situated for privacy, we could not see into any other balconies, nor they us. In addition, the wall is notched on the balcony such that... More 

Helpful?
Thank Russell W
Merritt Island, Florida
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 19 September 2016

This place is incredible!! It truly feels like a home away from home immediately. The view from everywhere is amazing...the food is delicious...the water activities are super fun...the room was beautiful and super comfy...and the entire staff were very courteous and attentive. This amazing gettway gets our highest recommendation!!

Helpful?
Thank BobD1968
London, United Kingdom
Level Contributor
28 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 8 September 2016

The rooms are beautifully furnished with much needed efficient air conditioning, and the staff are very welcoming and always at hand to help you. However Casa de los Suenos has a split personality, a relaxing retreat or a fun park? The relaxing atmosphere of the hotel is lost when you cross the road to the fun park which suffers from... More 

Helpful?
Thank johny2crisps
london
Level Contributor
347 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 133 helpful votes
Reviewed 7 September 2016

My family of 5 stayed at CdlS for a week. It really is as beautiful as the pictures make out. The use of colour in the painting and the furnishings, the quality of the furnishings themselves and the tastefulness of the artwork around the building make it a very chic, tranquil, elegant place to stay. The view as you arrive,... More 

Helpful?
1 Thank sbizzle
Chicago, Illinois
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 6 September 2016

I would have loved to write a wonderful review about this boutique but the fact is that I consider myself as a very neat and tidy person and I can not believe how careless the staff is in the housekeeping department. My husband and I were so excited to stay in Casa de los Suenos but as we were shown... More 

Helpful?
3 Thank Kelly U
Carlos A, Manager at Casa de los Suenos, responded to this review

Thank you for all your constructive comments, I regret that your experience staying with us wasn´t pleasant, I hope you can give to us an opportunity on the future to compensate the inconvenience that you had. These observations help us to have growth in our providing services. More 

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Amenities

Highlights
  • Pool
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Free Breakfast
  • Spa
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Breakfast
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
Official Description (provided by the hotel)
From the moment you walk through the door, Casa de los Suenos radiates tranquility, peace and a sense of "home." Whether you’re planning a family reunion, a wedding destination in Mexico or an extraordinary relaxing vacation, Casa de los Suenos is the answer to your dreams. Breathtaking views and an inviting atmosphere are the hallmarks of this beautiful boutique hotel, as with its warm and attentive staff. Casa de los Suenos staff has the time and grace to discover and fulfill their guests' needs and wishes. The property has nine suites all with ocean view and a Presidential Suite. Spa services are available everyday. ... more   less 

Additional Information about Casa de los Suenos

Address: Carretera a Garrafon | Fracc. Turquesa lote 9 A y B, Isla Mujeres, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Isla Mujeres
Price Range: ₹ 15,354 - ₹ 67,859 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Casa de los Suenos 4*
Number of rooms: 10
Reservation Options:
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Also Known As:
Casa De Los Suenos Hotel Isla Mujeres
Hotel Style:
#3 Spa Hotel in Isla Mujeres
#4 Luxury Hotel in Isla Mujeres
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Questions & Answers

Here's what travellers have asked, with answers from Casa de los Suenos staff and other travellers.
24 questions
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Grosse Ile, Michigan
1 month ago
over a year ago
Aylesbury, United Kingdom
Clifton Park, New York

See all questions (24)

Questions? Get answers from Casa de los Suenos staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Call the Hotel and they will assist in your needs -wants and choices They want you HAPPY !!!!!”
 of 5 bubbles artienrobert, 17 Oct 2016 | Read review
“Upper floor rooms with ocean view”
 of 5 bubbles RussellW927, 22 Sep 2016 | Read review
“They are all good. We got the base room where we wound down our day with the sunset and woke up each morning a gorgeous ocean view!”
 of 5 bubbles BobD1968, 19 Sep 2016 | Read review
“Go for the nicest rooms. I think they would be better than the one we had.”
 of 5 bubbles janjanvanman059, 16 Aug 2016 | Read review
“All rooms have ocean balcony”
 of 5 bubbles eva1356, 15 Aug 2016 | Read review
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