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Na Balam Beach Hotel

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Na Balam Beach Hotel
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783 Reviews from our TripAdvisor Community

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Showing 597: English reviews
Columbus, Ohio
Reviewed 20 August 2012

Sitting in the Cancun airport, killing time, and decided to express our disappointment with our stay at Na Balam (it's been a topic of conversation all weekend, so may as well get it down fresh). First of all, we will grant that the location itself is really quite nice... Beautiful beach, close to Centro (but not too close). I've seen...

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9Thank gjt07
Calgary, Canada
Reviewed 15 August 2012

Na balam has one of the best beaches on the island, it is like a screen saver! Yachts would stay there every afternoon to take advantage of the beautiful setting and warm, shallow, shockingly blue water. The vibe of the hotel is very relaxed and disconnected from technology. At first we were scared of this (no tv, no Internet, no...

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3Thank funwithduckandjane
Long Beach
Reviewed 10 August 2012

Ok, My phone was stolen the second I got to Isla Mujeres. Probably the second I got off the ferry. So be careful. But Na Balam was fabulous. We stayed 2 nights during week of july 4th.The best beach I have EVER stayed and I have stayed on some fabulous beaches. My yoga teacher was super, even got me to...

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2Thank CJVLongBeach
Wellington, New Zealand
Reviewed 29 July 2012

Paradise on earth...we really enjoyed our recent stay (July 2012) at Na Balam. Staff were very friendly, room comfortable and white sand /blue ocean at your doorstep. The neighbouring Fenix Restuarant and Bar are not to be missed...chilled, waterside location and fantastic food. Cocktails on a balmy night courtesy of the expert bar staff. We also went game fishing and...

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2Thank ambrosia p
Cleveland, OH
Reviewed 11 July 2012

I read mixed reviews prior to booking at Na Balam, but we decided to give it a try. I'm so glad we did! Yes, it showed its age in spots, but it was more than comfortable. We spent 8 nights in a beachside room at Na Balam (room 12). I wouldn't hesitate to return and to recommend it to others....

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1Thank bsgro
Management response:

Dear Guest, We are so happy that you had such a great experience during your stay. We hope you visit us in a near future. Regards

Washington, DC
Reviewed 9 July 2012

I stayed at Nabalam for about five days and stayed in three different rooms. Loved them all. The view is amazing. The green smoothies are...well...really good as far as green smoothies go. Super healthy (which to me does not always mean tasty but my friends loved them). The staff was extremely accommodating. I was, am, a bit needy since I...

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1Thank AubadeWashingtonDC
Management response:

Dear Guest, Thank you for your comments and we appreciate them all, we hope you come back to our beautiful island and of course to Na Balam. Regards

London, United Kingdom
Reviewed 3 July 2012

I feel a bit conflicted about Na Balam. On the one hand the resort has a fantastic location, excellent bar and restaurant, friendly staff, and our room (beachside with private pool, massive bed) was really special. On the other, it was very expensive for what was offered (i.e., $170ish with no breakfast). I praised the place highly in the comment...

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1Thank rsm45
Management response:

Dear Guest, I'm sorry to hear that you felt our hotel was over priced but, we do have different room categories with different prices. You choose one of our highest categories at the hotel. Hope that next time being a repetitive guest you can contact us directly and I can give you a special rate for your stay. Regards

Fort Worth, Texas
Reviewed 26 June 2012

My husband and I just returned from our 8 day honeymoon at Na Balam and it was absolutely wonderful. We were sad to leave!! We stayed in a plunge pool room and even though we didnt really use the plunge pool very much we really enjoyed the extra privacy of our little courtyard and felt that we could enjoy having...

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4Thank JamTX_82
Management response:

Dear Guest, Many thanks for your comments, we hope to see you soon let me know when your coming back and I'll make sure to provide you with an extra discount. Regards

London, United Kingdom
Reviewed 21 June 2012

As much as i would like to keep this place secret i love this hotel and location. Quiet, clean, friendly; the best place to stay in Isla Mujeres. Don't expect to do things in a hurry and you will love it. We will definately will be returning next year (Mayan prophecy permitting!).

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4Thank Sally B
Management response:

Dear Sally, we will be glad to have you back!! Regards

DF
Reviewed 19 June 2012

We were two couples, one room was quite nice, the other one trasshy. AC was broken in our room so it made a terrible noise: it was extremely hot, so we barely slept. No other room was available, so we could not move. The stone bathrooms was nice but not properly cleaned when we arrived, and did not smell well....

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6Thank CeciliaDF
Management response:

Dear Cecilia, I'm sorry to hear you had so much trouble with your room, we are making changes to improve our services and I hope you can give is a chance to turn this around. Best Regards

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Beachfront
  • Restaurant
  • Bar/Lounge
  • Free Parking
  • Spa
About the property
  • Beachfront
  • Non-Smoking Hotel
Food & drink at the hotel
Oceanvs Beach Club & Restaurant
Oceanvs Beach Club & Restaurant
Cuisines: Caribbean, Seafood, International
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Concierge
  • Multilingual Staff
  • Free Parking
  • Laundry Service
  • Banquet Room
  • Self-Serve Laundry
Official Description (provided by the hotel)
The love for nature, an admiration to the Mayan culture and a concern for holistic wellness are reflected in this haven of peace and serenity. Na Balam offers you a place to enjoy the beauty of the Caribbean sea and its sunsets with personalized services and attention. ... more   less 

Additional Information about Na Balam Beach Hotel

Address: Calle Zazil Ha 118 | Playa Norte, Isla Mujeres 77400, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Isla Mujeres
Price Range: ₹ 8,466 - ₹ 18,639 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Na Balam Beach Hotel 3*
Number of rooms: 32
Reservation Options:
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Also Known As:
Hotel Na Balam Beach
Na Balam Beach Isla Mujeres
Hotel Style:
#5 Spa Hotel in Isla Mujeres
#7 On the Beach Hotel in Isla Mujeres
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Questions & Answers

Here's what travellers have asked, with answers from Na Balam Beach Hotel staff and other travellers.
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Questions? Get answers from Na Balam Beach Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms by the Caribbean have nice breezes”
 of 5 bubbles YellowLabMom17, 17 Jan 2017 | Read review
“Enjoyed our room around the pool.”
 of 5 bubbles sunseekerTanya, 8 Jan 2017 | Read review
“I think the beach front near rooms 6-9 are located for best access.”
 of 5 bubbles Jim123462, 5 Jan 2017 | Read review
“Spring for a seaside--the poolside rooms don't reflect the overall quality of the staff or location.”
 of 5 bubbles FrannyElizabeth, 30 Nov 2016 | Read review
“we were room three right on the beach.”
 of 5 bubbles twinsmamma, 16 Sep 2016 | Read review
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