We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Na Balam Beach & Spa Boutique Hotel

Save
Share
Zazil Ha 118, Isla Mujeres 77400 Mexico
Lowest prices for your stay
Expedia.com
Hotels.com
Destinia.com
US$ 140
View deal
Free cancellation until 05/12/21
Booking.comUS$ 180
eDreamsUS$ 180
FindHotelUS$ 196
View all 18 deals
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Other miscellaneous taxes and hotel fees which are not fixed or due at time of booking may be payable at the property at time of stay. Please see our partners for more details.
Traveller (809)
360
Panoramas (6)
Pool & Beach (197)

About

#19 of 54 hotels in Isla Mujeres
Location
Cleanliness
Service
Value
The love for nature, an admiration to the Mayan culture and a concern for holistic wellness are reflected in this haven of peace and serenity. Na Balam offers you a place to enjoy the beauty of the Caribbean sea and its sunsets with personalized services and attention.
Read more
Property amenities
Free parking
Free internet
Pool
Bar / lounge
Beach
Diving
Spa
Non-smoking hotel
Internet
Pool / beach towels
Outdoor pool
Restaurant
Snorkelling
Massage
Sun loungers / beach chairs
Sun umbrellas
Laundry service
Show more
Room features
Air conditioning
Desk
Private balcony
Safe
Bath / shower
Hair dryer
Room types
Ocean view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Green
Bay View
Languages Spoken
English, Spanish
1015Reviews40Q+A100Room tips
Traveller rating
  • 349
  • 315
  • 158
  • 83
  • 110
Traveller safety
Time of year
Traveller type
Language
  • More
Selected filters
  • Filter
  • English
Popular mentions
Shawna P wrote a review Apr 2021
6 contributions1 helpful vote
We came here for a friend’s birthday. They stayed at a more expensive hotel that was all booked up, so we were just “accidentally” at Na Balam. What a glorious accident! Management communicated with us before check-in, which was simple and flawless. We were provided bottled water in an artistic carafe, freshened up daily. Room was clean and simple. I read a review earlier about the room smelling good, and it’s true!! I got home, and all my clothes still smelled like the room. Amazing! The pool is tranquil and the perfect size. Of course, the beach...calm Playa Norte is the most picturesque ever! If you want more of a party vibe, walk a couple of steps across the street to The Lotus and enjoy their beach club too. We’re going back in June. Can’t wait to stay at Na Balam again!
Read more
Date of stay: February 2021Trip type: Travelled with friends
1 Helpful vote
Helpful
Share
jimmyglen wrote a review Jan 2021
Chesterfield, Missouri241 contributions68 helpful votes
I am staying right now at this property. I am on the “other side of the road” and it seems like the beach side is being renovated. For $100 a night with tax we have a nice size room with a nice size bathroom. It overlooks a cozy jungle like courtyard and small pool. The clerk at the check in is super nice. The room is clean and the bedding smells nice LOL. The best part about this property is the location. You can walk out on the street and turn right and be right at the calm section of north beach where my kid is in heaven. This area is mostly families and I love the calm shallow clear water. If you cut across the street it puts you out by the green demon beach club and more on north beach proper. Either way it is just a few steps really to my favorite beach anyplace.
Read more
Date of stay: January 2021
Location
Cleanliness
Room Tip: Rooms around the pool are nice size and quiet
See more room tips
1 Helpful vote
Helpful
Share
Melismass1 wrote a review May 2020
Akron, Ohio243 contributions67 helpful votes
I want to give a shout out to this hotel for their customer service during the COVID pandemic! I booked through a third party under a no change /no cancellation booking. My travel date needed to be changed so I decided to try with no real expectation. Well, I am thrilled to report that they let me change my date! Im so impressed with their generosity and superb customer service! Thank you Na Balam! I absolutely love this hotel. The grounds are so beautiful, the beach is amazing and the customer service top notch! I cant wait to come back!
Read more
Date of stay: January 2020
Rooms
Cleanliness
Service
7 Helpful votes
Helpful
Share
StephanieSalas wrote a review Mar 2020
Houston, Texas125 contributions49 helpful votes
+1
I spent a long time looking for a hotel: In Playa Norte With A/C Small(not a resort) On the Beach With restaurant on site In spite of some of the negative reviews, took a chance on this hotel and it paid off; it was wonderful. Just as it looks on the pictures. We stayed in a deluxe room with a king bed on a second floor with a partial view of the beach: gorgeous! I wasn’t counting on a TV and mini fridge in the room. Nice surprise! WiFi is slows but works in the room, restaurant and even at the beach; just be patience. An umbrella, table and two-person bed beach are available at no extra fee; a cabana is available at a discounted fee if you are a hotel guest. The hotel is near a bar and a resort and it can get loud at night. Not a problem for us since we got all our other requests and they shut down early enough. I wish the room had a coffee machine and a full body mirror. Just being picky here. Guillermina, at the front desk, and Gaspar at the restaurant were super nice and helpful. We are going back to this hotel.
Read more
Date of stay: March 2020Trip type: Travelled as a couple
4 Helpful votes
Helpful
Share
Response from Oscar Familiar, Atención al huésped/Recepción at Na Balam Beach & Spa Boutique Hotel
Responded 7 Mar 2020
Hi Stephanie. we`re very happy to know you had a wonderful stay we us, we´re going to take care of the comments you mentioned, and of course I`ll let Guillermina and Gaspar you mentones them, as well I`ll tell the management about the mirror. we really hope we can see you arround here again.
Read more
Veronica D wrote a review Feb 2020
1 contribution
Great view! Terrible service. Couldn’t get a drink to save my life. Claims you get a reserved bed with room on beach - lies! Toilet was broken the entire time. TV didn’t work off and on (yes, I know we’re in Mexico and who watches TV but I like too when going to bed at night). Disappointed!
Read more
Date of stay: February 2020Trip type: Travelled as a couple
Helpful
Share
Response from Oscar Familiar, Atención al huésped/Recepción at Na Balam Beach & Spa Boutique Hotel
Responded 7 Mar 2020
Hello Veronica. we´re so sorry about your experience at Na Balam Hotel, we are working in all the comments you mentioned to improve our service.
Read more
Previous
123456
PRICE RANGE
US$116 - US$273 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hotel na balam beach, na balam beach isla mujeres
LOCATION
MexicoYucatan PeninsulaQuintana RooIsla Mujeres
NUMBER OF ROOMS
27
Is This Your Tripadvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing
Frequently Asked Questions about Na Balam Beach & Spa Boutique Hotel
Which popular attractions are close to Na Balam Beach & Spa Boutique Hotel?
Nearby attractions include Rock Bar (0.4 km), Kokonuts Restaurante & Sports Bar (0.4 km), and La Adelita Tequileria (0.5 km).
What are some of the property amenities at Na Balam Beach & Spa Boutique Hotel?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
What food & drink options are available at Na Balam Beach & Spa Boutique Hotel?
Guests can enjoy an on-site restaurant and a lounge during their stay.
Is parking available at Na Balam Beach & Spa Boutique Hotel?
Yes, free parking is available to guests.
What are some restaurants close to Na Balam Beach & Spa Boutique Hotel?
Conveniently located restaurants include Guru Beach Club & Restaurant by Lotus, Beachin’ Burrito, and Elements of the Island.
Are there opportunities to exercise at Na Balam Beach & Spa Boutique Hotel?
Yes, guests have access to a pool during their stay.
Which languages are spoken by the staff at Na Balam Beach & Spa Boutique Hotel?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Na Balam Beach & Spa Boutique Hotel?
Many travellers enjoy visiting Hacienda Mundaca (5.3 km).
Does Na Balam Beach & Spa Boutique Hotel have any great views?
Yes, guests often enjoy the ocean view available here.