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Privilege Aluxes

3,099 reviews
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Traveller (4086)
Room & Suite (1064)
Pool & Beach (930)
Overview
  • Excellent63%
  • Very good26%
  • Average8%
  • Poor2%
  • Terrible1%
Travellers talk about
“cafe del mar”(357 reviews)
“satay”(540 reviews)
“pool bar”(293 reviews)
Free Wifi
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
Restaurant
4.0 Star Hotel
All hotel details
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Rooms
5 Mar6 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (3,099)Write a Review
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Traveller rating
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1,301 - 1,305 of 2,830 reviews
Reviewed 6 August 2014

Spent 1 week at PA from July 15-22 in Deluxe Suite. Service from Jamie & Jesus was outstanding as usual at the front desk. Check in was smooth & seamless. Room was not quite ready, so stored luggage and headed out for drinks/lunch. Room was...More

2  Thank charlene63C
Response from Privilege A, Social Media at Privilege AluxesResponded 7 August 2014

We truly appreciate your review, thank you very much. We believe in great experiences and that includes, of course, the experience our customers have with us. Excellent customer service is at the core of what we do and we are delighted to read that you...More

Reviewed 5 August 2014

Truly could not have been better. The view was stunning. The food was great. The hotel staff were the best ever, especially Jesus!! And the waiters, well, what can I say, they were incredible! Our room was so clean and spacious and beautiful. I can't...More

2  Thank Jeweler18
Response from Privilege A, Social Media at Privilege AluxesResponded 7 August 2014

Thank you so much for your words. It is so flattering to read that it could not have been better. Thank you for giving Privilege Aluxes the chance to offer you such a wonderful experience. We are delighted to learn that you enjoyed your room...More

Reviewed 4 August 2014 via mobile

This is my 9th trip to the Cancun area but first time to stay on the island. Originally we were booked in Puerto Morelos but switched when we read all the wonderful reviews. I thought the location, staff, and grounds were amazing. We had a...More

2  Thank indigosun4
Response from Privilege A, Social Media at Privilege AluxesResponded 8 August 2014

Thank you very much for your comments and feedback. We want to let you know that your comments do not go unnoticed. You’re a necessary piece to this puzzle and listening to you is the best assistance to keep working and do our best to...More

Reviewed 3 August 2014

I just returned from a week trip with my entire family (parents/siblings & spouses/nieces/nephew) and I cannot say enough great things about Privilege Aluxes. My husband and I have traveled all over Mexico, and usually stay at the AMResorts chain (Secrets/Dreams/Zoetry) and this hotel is...More

9  Thank LindaJoy72
Response from Privilege A, Social Media at Privilege AluxesResponded 7 August 2014

First of all thank you very much for giving us the opportunity to host you and your group. We wish to express our sincere appreciation for your contribution with your comments. The consistent feedback and support we get from you help us scale new heights...More

Reviewed 2 August 2014

Loved the Privilege Aluxes! We were able to upgrade our room after first night to a suite which was huge and wonderful. Loved the pool and especially the beach with the tiki huts over the lounges. All three restaurants were very good. Some people had...More

5  Thank MerriTerri
Response from Privilege A, Social Media at Privilege AluxesResponded 7 August 2014

Thanks for sharing your experience and kind words. We really appreciate your remarks and your comments regarding restaurants and service.The efforts of our team worthwhile when it results in your satisfaction. We would be happy to welcome you again to provide you with more unforgettable...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Fitness Centre with Gym / Workout Room
Restaurant
Free High Speed Internet ( WiFi )
Spa
Breakfast included
Beachfront
Bar/Lounge
Hotel Amenities
Room Service
Breakfast included
Airport Transportation
Dry Cleaning
Business Centre with Internet Access
Laundry Service
Concierge
Multilingual Staff
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Spa
Bar/Lounge
Hot Tub
Outdoor pool
Details
Price range
US$ 201 - US$ 554 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Top resorts Hotel in Isla Mujeres
#2 Spa Hotel in Isla Mujeres
#3 Luxury Hotel in Isla Mujeres
Room types
Suites, Kitchenette, Non-Smoking Rooms
Details
Price range
US$ 201 - US$ 554 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Top resorts Hotel in Isla Mujeres
#2 Spa Hotel in Isla Mujeres
#3 Luxury Hotel in Isla Mujeres
Room types
Suites, Kitchenette, Non-Smoking Rooms
Add Photo Photos
Traveller (4086)
Room & Suite (1064)
Pool & Beach (930)
Dining (479)
Amenities (50)
Family and Play Areas (8)
Business Centre & Event Rooms (6)
Questions & Answers
Ask a question
SunLover3333
20 February 2018|
AnswerShow all 2 answers
Response from roxy1827 | Reviewed this property |
He was wearing flip flops and it was fine
0
Votes
Hawks57
14 February 2018|
Answer
Response from BUDDYV | Reviewed this property |
We had a bit of luck with emails but having been there I know they do not get to worried about anything and I do believe that when you get there all will be fine. I had tried to contact them about a room with a good view... More
1
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123456160
Room Tips
"all of the rooms are seem nice but if you can afford a platinum suite do it."
Read review
"Ocean view is amazing"
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"Standard room with pool or beach view is enough."
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"Room 2002 has a beautiful view of the Cancun side of the resort, and is the closest to the beach and..."
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