We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

Privilege Aluxes

Show Prices
Certificate of Excellence
Enter dates for lowest prices
powered by PriceFinder
Check In Check Out
1 room 2 adults 0 children
We check 200+ sites to find the latest and lowest prices.
Professional photos
Privilege Aluxes
View Map
{"scriptFlags":null,"containerClass":null,"widget":{"name":"ibex_photo_carousel","divClasses":"prw_rup prw_ibex_photo_carousel","moduleList":["handlers"],"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"}}}
Add Photo Write a Review
Turn Your Opinions into Points!
Turn your opinions into JPMiles
Turn your opinions into PAYBACK Points
*You can enroll in only one programme at a time to earn rewards for reviews.
JPMiles / Payback Arrow
JPMiles / PAYBACK
50

2,785 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
There are newer reviews for Privilege Aluxes
See the most recent reviews
Showing 2,543: English reviews
Eau Claire, Michigan
Reviewed 16 January 2014

The Good: Great Location on beautiful beach, that is walking distance to many great restaurants/bars. Really good service at the front desk and restaurants. Management seems to do a great job. Room cleaning is great. Hotel Room was very nice and also large, with two wide screen HDTV's. They WIFI was free. The Poor: You have to shower at 6:30AM...

 Report
Helpful?
Thank Tim B
Privilege A, Social Media at Privilege Aluxes, responded to this review

Thank you for taking the time to provide us with your feedback. We are glad we were able to satisfy your expectations regarding the room, location and especially our staff as that is our key element. Regarding the warm water we would like to apologize as it was a temporary problem that we fixed as soon as it was detected,...

northern michigan
Reviewed 15 January 2014

We booked a week in the two bedroom Presidential Suite with the family. It was a nice room but had a smaller deck than the platinum suite that we had stayed in the past. The two rooms were nice with the kids. Both had king beds and bathrooms. Master had a tub too. Walk out from bedroom to deck. The...

 Report
Helpful?
3Thank paulretherford
Privilege A, Social Media at Privilege Aluxes, responded to this review

Thanks for sharing your experience as our guest with others.Your comments will help us with our continuing effort to improve the service quality. We are glad that overall you enjoyed your stay and had a good time with your family. Regarding the isues that you mention we would like to apologize for the inconvenients,the pools are checked prior to all...

South Orange, New Jersey, United States
Reviewed 14 January 2014

I booked my stay at Privilege Aluxes for myself and my boyfriend for January 6 - January 10. I actually wasn't able to get there until January 9 and I checked out January 13. I was affected by winter storm Hercules and my flight could not get to Cancun until the 9th. I contacted Expedia when the problems with my...

 Report
Helpful?
1Thank Ariel B
Privilege A, Social Media at Privilege Aluxes, responded to this review

First of all, we thank you for your time taken on making these valuable comments. Your suggestions are the best assistance in our daily improvement to get the highest standards in all the hotel areas. Regarding the hot water we would like to apologize as it was temporary and it is alread y fixed. We are glad that overall you...

Utrecht, The Netherlands
Reviewed 14 January 2014

Rooms are very nice and clean, swimming pool is very good and the beach is lovely! It is a big hotel (suits 200 guest I think) but it doesn't feel like that. It is always very quiet at the pool (most people prefer the beach I guess) which we loved. Hotel has a great location on the Island, very close...

 Report
Helpful?
1Thank Luz M
Privilege A, Social Media at Privilege Aluxes, responded to this review

Thank you for sharing your comments on TripAdvisor, we value your feedback to help us improve the service we are offering. We were delighted to see you found the hotel clean and the staff friendly. We would agree we are in a fantastic location to enjoy the best beach and local life on Isla. Looking forward to welcome you back...

Cranleigh, United Kingdom
Reviewed 13 January 2014

What a shame! This hotel has so much going for it; so much potential but too much detail letting it down and especially service issues. On the plus side there is the great location alongside a stunning beach; beautiful pools with lots of room for guests, amazing higher rooms with fantastic views especially at sunset. All this let down sadly...

 Report
Helpful?
4Thank bobbayley
PrivilegeIslaMujeres, Quality Control at Privilege Aluxes, responded to this review

We would like to thank you for reviewing Privilege. We feel sad that your experience was not so your satisfaction. We thank you for your remarks that are of great assistance to improve our service. The colorful and one true expression of Mexican culture graveyard is located very close to the hotel. Privilege features standard and superior hotel rooms and...

Gatineau
Reviewed 13 January 2014

My husband, brother and sister in law stayed at Privilege Aluxes for 10 wonderful days in November 2013. This hotel is by far the nicest place we have been. We had 2 ocean view rooms and they are very spacious, very clean and comfortable, the view was incredible. We loved the food, lots of choices, the Del Mar is great...

 Report
Helpful?
4Thank Cook B
Privilege A, Social Media at Privilege Aluxes, responded to this review

We appreciate your detailed compliments of your experience at Privilege Aluxes. Thank you for the kind words about our staff. Providing a high level of hospitality is one of our key elements and it will be a pleasure to share your opinions with them. We are particularly glad to hear that you will definitely come back in the future and...

City San Fernando, State California
Reviewed 11 January 2014

I will try to be as succinct as possible. Service: The good, Jesus at the front desk, Mari the maid, Edgardo at Cafe Mar and Andy the room service guy were all class A service orientated personal at Aluxes. There are several security guards that provide a sense of protection not that you need it on Isla. One night it...

 Report
Helpful?
5Thank MexVacationing
Privilege A, Social Media at Privilege Aluxes, responded to this review

Thank you for your detailed review and recommendations, at Privilege we are always working to improve our services and facilities and the best way is listening to you. Thanks to opinions like yours we are in constantly improvement and growth. We would love to welcome you again to offer our best service.

Rio Grande, New Jersey
Reviewed 10 January 2014

I have been asked to post some pictures of the view from our balcony last year. We were in room 441 overlooking the school. It was a Room Deluxe with the hot tub on the balcony. We have been to PA several times now and have never had a bad room. I actually find the city view more lively and...

 Report
Helpful?
1Thank jerseymariner
Privilege A, Social Media at Privilege Aluxes, responded to this review

Thank you very much for your preference and your kind words. We are glad that you have always enjoyed your different rooms and views as our commitment is to offer memorable stays and unforgettable experiences. Looking forward to welcoming you back where we will always try to cater for all your needs.

PEI
Reviewed 10 January 2014

My husband and I had a weeks vacation at Privilege Aluxes.We were on the fourth floor with a superior room and a jacuzzi on the balcony overlooking the colorful graveyard(which I loved).Our room was well taken care of cleaned every day while we were at breakfast.Always lots of coffee,instant and perked, creamers, lots of shampoo and conditioner etc.We cant say...

 Report
Helpful?
3Thank Wandalyn
Privilege A, Social Media at Privilege Aluxes, responded to this review

Thank youo for your review and yor kind words. We are very pleased to know that you had a nice stay with us. We would like to express our sincere thanks on behalf of the employees, your recommendations will improve their motivation to work better day by day. Looking forward to welcoming you next year to this slice of paradise.

Sarasota, Florida
Reviewed 7 January 2014

PA's location is ideal as it is on the best beach on the island, walking distance to downtown shops and restaurants and the ferry. There was construction at the ferry terminal and the roads/sidewalks are a little congested so walking it with all your luggage can get tricky. If I had to do over again, would have opted for a...

 Report
Helpful?
5Thank adrian t
Privilege A, Social Media at Privilege Aluxes, responded to this review

Thank you very much for your comments and observations that help us to improve our guest satisfaction and quality service. We want to do everything in our power to satisfy all guests so your words are really hepful. We are glad to read that you enjoyed enough your stay that you plan to return for your eight anniversary. It will...

3,960 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (3685)
Viewed
Pool/Beach Area (730)
Viewed
Room/Suite (522)
Viewed
View from Room (268)
Viewed
Dining (327)
Viewed
Hotel & Grounds (520)
Viewed
Bathroom (59)
Viewed
Family/Play Areas (8)
Viewed
Business Centre/Function Rooms (5)
Viewed
2:23
Videos (5)
Viewed
Other (1241)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (220)
Viewed
Amenities (12)
Viewed
Deluxe Suite (43)
Viewed
Grand Platinum Suite (44)
Viewed
Pool (19)
Viewed
Premium Suite (41)
Viewed
Dining (14)
Viewed
Standard Room (26)
Viewed
The Hotel (21)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (55)
Viewed
Room/Suite (9)
Viewed
View from Room (2)
Viewed
Hotel & Grounds (5)
Viewed
Dining (18)
Viewed
Pool/Beach Area (10)
Viewed
Other (11)
Check In Check Out
Hotels you might also like...
Travellers also viewed these Isla Mujeres hotels
0.6 km away
Mia Reef Isla Mujeres
Mia Reef Isla Mujeres
#7 of 38 in Isla Mujeres
1,934 reviews
0.1 km away
Ixchel Beach Hotel
Ixchel Beach Hotel
#5 of 38 in Isla Mujeres
1,278 reviews
3.0 km away
Zoetry Villa Rolandi Isla Mujeres Cancun
Show Prices
Show Prices
Show Prices
0.1 km away
Nautibeach Condos
Nautibeach Condos
#1 of 38 in Isla Mujeres
660 reviews
6.1 km away
Casa de los Suenos
Casa de los Suenos
#6 of 38 in Isla Mujeres
477 reviews
0.5 km away
Na Balam Beach Hotel
Na Balam Beach Hotel
#11 of 38 in Isla Mujeres
816 reviews
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Spa
  • Breakfast included
  • Beachfront
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
About the property
  • Beachfront
  • Wheelchair Access
Food & drink at the hotel
Privilege Aluxes
Privilege Aluxes
Cuisines: Mexican, Seafood, International
Things to do
  • Pool
  • Spa
  • Restaurant
  • Bar/Lounge
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Breakfast included
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
Privilege Aluxes: Truly a privileged experience ... more   less 

Additional Information about Privilege Aluxes

Address: Ave Adolfo Lopez Mateos, Isla Mujeres 77400, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Isla Mujeres
Price Range: ₹ 12,418 - ₹ 31,895 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Privilege Aluxes 4*
Number of rooms: 124
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Despegar.com and Jetsetter so you can book your Privilege Aluxes reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Privilege Aluxes Isla Mujeres
Privilege Aluxes Hotel Isla Mujeres
Hotel Style:
#2 Top resorts Hotel in Isla Mujeres
#2 Spa Hotel in Isla Mujeres
#3 Luxury Hotel in Isla Mujeres
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Privilege Aluxes staff and other travellers.
384 questions
Ask a question

See all questions (384)

Questions? Get answers from Privilege Aluxes staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“best views are 3rd floor and up. Careful some are city and Graveyard”
 of 5 bubbles DanQ90, 18 Mar 2017 | Read review
“There was no room for negation at desk for rooms , 534 high enough to over look Jacks restaurant the grade school and partially ocean view”
 of 5 bubbles 426marh, 17 Mar 2017 | Read review
“Rooms facing the ocean are the best”
 of 5 bubbles rhondah663, 13 Mar 2017 | Read review
“Rooms pool or ocean view 4 floor or higher best views. Back side city,cemetery and school. Noisy during the daytime.”
 of 5 bubbles lmcthatsme, 9 Mar 2017 | Read review
“Get a beach facing room if you can”
 of 5 bubbles 456matthewh, 7 Mar 2017 | Read review
5 of 5