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Privilege Aluxes

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Traveller (4207)
Room & Suite (1088)
Pool & Beach (933)
Overview
  • Excellent63%
  • Very good26%
  • Average8%
  • Poor2%
  • Terrible1%
Travellers talk about
“satay”(544 reviews)
“del mar”(414 reviews)
“platinum suite”(119 reviews)
Free Wifi
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
Restaurant
4 Star Hotel
All hotel details
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Reviews (3,166)
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1,741
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54
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All reviewssataydel marplatinum suitepool barthai restaurantsuperior roombeach restaurantall inclusive packagebreakfast buffetgolf cartbeach clubjacuzzi on the balconyall inclusive planliving roomchicken wingsocean viewbeach service
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1,181 - 1,185 of 2,889 reviews
Reviewed 25 January 2015

We stayed in this hotel for four nights and then went to a small boutique hotel on Hidalgo Street to try it out. There were good and bad at Privileges. The room was fantastic! We had a balcony overlooking the cemetery. We used the hot...More

3  Thank teach2Iowa
Response from Privilege A, Social Media at Privilege AluxesResponded 2 February 2015

Thank you for your time and your feedback. We are sorry to hear about inconsistency in the service, as you can read for other reviews our team works hard to meet all our guests needs, we apologize that this was not your case. We appreciate...More

Reviewed 23 January 2015

Hotel was just OK. Nothing blew me away. I found it annoying that you had to have a towel card to get a beach towel and if you lost the card you were charged $30. Food was just OK as well. Staff was very friendly....More

4  Thank Jennifer H
Response from Privilege A, Social Media at Privilege AluxesResponded 2 February 2015

First of all, we thank you for your time taken on making these valuable comments which are the best assistance in our daily improvement to get the highest standards in all the hotel areas. We will take them into consideration as we want to do...More

Reviewed 23 January 2015

This was our second 10-day stay at Privilege Aluxes. The reason we came back is that we had a great stay the first time around and everything worked for us. The real plus points are: The rooms are big! We had the Deluxe Ocean View...More

3  Thank North_Beach_UK
Response from Privilege A, Social Media at Privilege AluxesResponded 2 February 2015

We are pleased to greet you and at the same time we would like to convey our gratitude for your preference in our hotel and your contribution with your comments. Thanks to reviews like yours we reiterate our ongoing commitment to improve. We would love...More

Reviewed 22 January 2015

We got a deal through Groupon or Living Social that seemed too good to be true, and spent a week here that is now the comparison for any future travel. Basically, we look at the rate at Privilege for the time period we want to...More

3  Thank travelmakesUrich
Response from Privilege A, Social Media at Privilege AluxesResponded 2 February 2015

Thank you for choosing Privilege Aluxes and for your great review. Get good opinions about our quality, facilities and care provided during your stay is the best prize we can receive. It is a pleasure to know that we were able to fulfill your needs...More

Reviewed 21 January 2015

This was my first trip to Isla Mujeres and Privilege Aluxes all inclusive. My experience was amazing with the service, the attention, the amazing beach, the service on the beach, the food, the education and politeness in general - since the cleaning lady to Antonio...More

2  Thank RosangelaGia
Response from Privilege A, Social Media at Privilege AluxesResponded 31 January 2015

Thank you for your kind words and great review. We are very happy that you had received the best service. This comment will motivate the staff to be every day better and better and they will get your congratulations. We remain at your service and...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Fitness Centre with Gym / Workout Room
Restaurant
Free High Speed Internet (WiFi)
Spa
Breakfast included
Beachfront
Bar/Lounge
Hotel Amenities
Room Service
Breakfast included
Airport Transportation
Dry Cleaning
Business Centre with Internet Access
Laundry Service
Concierge
Multilingual Staff
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Spa
Bar/Lounge
Hot Tub
Outdoor pool
Details
Price range
US$ 186 - US$ 401 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Top resorts Hotel in Isla Mujeres
#3 Spa Hotel in Isla Mujeres
#4 Luxury Hotel in Isla Mujeres
Room types
Suites, Kitchenette, Non-Smoking Rooms
Details
Price range
US$ 186 - US$ 401 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Top resorts Hotel in Isla Mujeres
#3 Spa Hotel in Isla Mujeres
#4 Luxury Hotel in Isla Mujeres
Room types
Suites, Kitchenette, Non-Smoking Rooms
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Traveller (4207)
Room & Suite (1088)
Pool & Beach (933)
Dining (480)
Amenities (50)
Family and Play Areas (8)
Business Centre & Event Rooms (6)
Questions & Answers
Ask a question
moonlite65
17 April 2018|
AnswerShow all 2 answers
Response from MIHorseman | Reviewed this property |
You cannot "reserve" a specific room or location in advance. This is true for most resorts. You can request a specific location by sending them an email, but there is no guarantee. The hotel makes room assignments prior... More
0
Votes
Brenna M
9 April 2018|
AnswerShow all 6 answers
Response from jmasklein | Reviewed this property |
Just cost of stay unless you do extras like Spa
1
Vote
jeaniej1
30 March 2018|
AnswerShow all 4 answers
Response from MIHorseman | Reviewed this property |
The restaurant at the Beach Club has a variety of seafood for both lunch and dinner: fish fillette, shrimp, squid, grouper, shrimp and fish ceviche, etc. The buffet at Sabor has an "Isla Mujeres Night" that has a variety... More
1
Vote
Room Tips
"The upgrade for the private hot tub on the balcony with a beach view was well worth it"
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"all rooms are nice but pool view bit better"
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"Don't book if in a group at different hotels."
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"Get the superior or better. all rooms have a good view of something."
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