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Privilege Aluxes

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Traveller (4209)
Room & Suite (1088)
Pool & Beach (933)
Overview
  • Excellent63%
  • Very good26%
  • Average8%
  • Poor2%
  • Terrible1%
Travellers talk about
“satay”(544 reviews)
“del mar”(414 reviews)
“platinum suite”(119 reviews)
Free Wifi
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
Restaurant
4 Star Hotel
All hotel details
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Rooms
6 May7 May
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (3,172)
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Traveller rating
1,745
777
240
77
54
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1,745
777
240
77
54
Show reviews that mention
All reviewssataydel marplatinum suitepool barthai restaurantsuperior roombeach restaurantall inclusive packagebreakfast buffetgolf cartbeach clubjacuzzi on the balconyall inclusive planliving roomchicken wingsocean viewbeach service
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1,051 - 1,055 of 2,893 reviews
Reviewed 26 May 2015

We keep coming back, over and over again to this same island and same hotel. Everyone is extremely friendly and does their very best to make our vacation a great one! We've met friends from several states and countries who also come back to this...More

1  Thank bobA1315OQ
Response from Privilege A, Social Media at Privilege AluxesResponded 1 June 2015

Thank you for your wonderful and kind words. It is a pleasure for us to know that our team made you feel very taken care of and comfortable. At Privilege Aluxes, we know that loyal customers are largely responsible for our success and we are...More

Reviewed 26 May 2015

This was the first time we did the all inclusive. I was a bit concerned as there are only 3 restaurants. The beach restaurant has a menu that is somewhat limited as well as "Satay" the Thai restaurant. The breakfast on the mornings are buffet...More

1  Thank Pam D
Response from Privilege A, Social Media at Privilege AluxesResponded 1 June 2015

We are grateful for your preference and for sharing your good comments. Privilege Aluxes seeks to provide experiences and services based on criteria of excellence. We will always be at your disposal and we hope to see you soon in this wonderful destination.

Reviewed 25 May 2015

The resort looks nice at first, don't look to close. Very poor maintenance. There were holes in the walls. Old holey curtains, poor workmanship building the resort. I looked above my bathroom hatch and found exposed wiring. The in room stove gave nice electrical shocks....More

4  Thank Pete T
Response from Privilege A, Social Media at Privilege AluxesResponded 1 June 2015

Thank you for your feedback and for allowing us to contact you. We would like to offer you our sincere apologies for the inconveniences during your stay. With reference to the food we are tremendously sorry to know about your experience, we have Hygiene and...More

Reviewed 24 May 2015

From the minute my husband and I arrived, that staff was so incredibly nice. My luggage didn't arrive at the airport and the staff at Privilege Aluxes said and did everything they could to ease my concerns. A big hug goes to Jesus at reception...More

1  Thank Sheri S
Response from Privilege A, Social Media at Privilege AluxesResponded 28 May 2015

Thank you very much for your preference and kind words. We are very happy that you had received the best service. This comment will motivate the staff to be every day better and better and they will get your congratulations. We remain at your service...More

Reviewed 22 May 2015

this hotel is nice to look at from the outside but the rooms are more Hotel 6 on the inside. We have the Presidentail Suite and it has a smell that actually takes yor breath away. The walls are old 70's style wood paneling. We...More

5  Thank jaybabcock
Response from PrivilegeIslaMujeres, Quality Control at Privilege AluxesResponded 25 May 2015

We thank Jaybabock for sharing your review and allowing us the opportunity to provide our management response. Privilege was built in 2008 and opened in February 2009 and unlike most of the resorts in Riviera Maya & Cancun we do not operate under mandatory all...More

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Best Value Properties in Isla Mujeres, Mexico
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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Fitness Centre with Gym / Workout Room
Restaurant
Free High Speed Internet (WiFi)
Spa
Breakfast included
Beachfront
Bar/Lounge
Hotel Amenities
Room Service
Breakfast included
Airport Transportation
Dry Cleaning
Business Centre with Internet Access
Laundry Service
Concierge
Multilingual Staff
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Spa
Bar/Lounge
Hot Tub
Outdoor pool
Details
Price range
US$ 187 - US$ 402 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Top resorts Hotel in Isla Mujeres
#3 Spa Hotel in Isla Mujeres
#4 Luxury Hotel in Isla Mujeres
Room types
Suites, Kitchenette, Non-Smoking Rooms
Details
Price range
US$ 187 - US$ 402 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Top resorts Hotel in Isla Mujeres
#3 Spa Hotel in Isla Mujeres
#4 Luxury Hotel in Isla Mujeres
Room types
Suites, Kitchenette, Non-Smoking Rooms
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Traveller (4209)
Room & Suite (1088)
Pool & Beach (933)
Dining (480)
Amenities (50)
Family and Play Areas (8)
Business Centre & Event Rooms (6)
Questions & Answers
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moonlite65
17 April 2018|
AnswerShow all 2 answers
Response from MIHorseman | Reviewed this property |
You cannot "reserve" a specific room or location in advance. This is true for most resorts. You can request a specific location by sending them an email, but there is no guarantee. The hotel makes room assignments prior... More
0
Votes
Brenna M
9 April 2018|
AnswerShow all 6 answers
Response from jmasklein | Reviewed this property |
Just cost of stay unless you do extras like Spa
1
Vote
jeaniej1
30 March 2018|
AnswerShow all 4 answers
Response from MIHorseman | Reviewed this property |
The restaurant at the Beach Club has a variety of seafood for both lunch and dinner: fish fillette, shrimp, squid, grouper, shrimp and fish ceviche, etc. The buffet at Sabor has an "Isla Mujeres Night" that has a variety... More
1
Vote
Room Tips
"Building 4 some rooms look over the school which can be noisy early in the mornings."
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"The upgrade for the private hot tub on the balcony with a beach view was well worth it"
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"all rooms are nice but pool view bit better"
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"Don't book if in a group at different hotels."
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