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Secrets Aura Cozumel

3,944 reviews
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Traveller (4483)
Room & Suite (1081)
Pool & Beach (1041)
Overview
  • Excellent45%
  • Very good29%
  • Average15%
  • Poor7%
  • Terrible4%
Travellers talk about
“sky bar”(477 reviews)
“preferred club”(231 reviews)
“preferred pool”(185 reviews)
Free Internet
Free Parking
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
4.5 Star Hotel
All hotel details
Offers from Secrets Aura Cozumel
Special Offer: Winter Greataways!
Hotel deals
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Reviews (3,944)Write a Review
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1,511
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All reviewssky barpreferred clubpreferred poolswim up roomroom servicepreferred areabarefoot grillmarket cafepreferred roomcoco cafemanatee barocean viewpool conciergefoam partysister resortfishportions are small
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361 - 365 of 3,575 reviews
Reviewed 15 July 2017 via mobile

Celia made this so extra, extra special for us. We were celebrating our 48th anniversary and we had the absolutely most fantastic romantic night on the beach meal. Manuel provided excellent service and Francisco's Bananas Foster were also excellent. Excellent is the only word I...More

3  Thank Bill E
Reviewed 14 July 2017 via mobile

We were here about 7 years ago and it was fantastic. This time it was not. The food is TERRIBLE. We tried every restaurant at different times on different days and the low quality remained extremely consistent. Resort credit is a scam. They are always...More

11  Thank Tori M
Reviewed 13 July 2017 via mobile

We had a really tough time getting into Cozumel. Due to flight delays, we ended up having to fly into Cancun and travel by car and ferry to the island. We arrived around midnight and missed our whole first day, however, Secrets managed to put...More

5  Thank Adrian F
Reviewed 12 July 2017 via mobile

Our stay here was quite a disappointment. The rooms are extremely outdated. Beds were comfortable, AC worked well and shower was nice but that was it. Had sink drainage problems all week, the bed skirt on the bed was filthy (looked like splattered vomit). Ours...More

5  Thank Kendra S
Response from SeaczEconcierge, Management area at Secrets Aura CozumelResponded 15 July 2017

Hello Mrs. Kendra S, Thank you so very much for sharing your experience with your fellow travelers as we value and appreciate all feedback we receive here on Trip Advisor. Our mission is to make every stay as close to perfection as possible ensuring our...More

Reviewed 12 July 2017 via mobile

Very rude management staff. Food was very poor, only thing that it had going for it was the view. Food was awful and cold the same thing everyday. Could not get a drink without looking for someone or walking to one of the bars. Took...More

4  Thank Christina R
Response from SeaczEconcierge, Management area at Secrets Aura CozumelResponded 15 July 2017

Hello Mrs. Christina R Thank you for sharing your feedback through this mean. There seems to have been a number of deficiencies encountered which are very atypical and not reflective of our brand experience; In the hotel, we have different categories depending on the one...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Room Service
Pool
Free Parking
Fitness Centre with Gym / Workout Room
Beachfront
Free Internet
Restaurant
Breakfast included
Spa
Hotel Amenities
Room Service
Business Centre with Internet Access
Free Parking
Breakfast included
Laundry Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Spa
Hot Tub
Tennis Court
Adult pool
Outdoor pool
Details
Price range
US$ 233 - US$ 670 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#7 Luxury Hotel in Cozumel
#9 Top resorts Hotel in Cozumel
#9 Spa Hotel in Cozumel
#12 On the Beach Hotel in Cozumel
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Details
Price range
US$ 233 - US$ 670 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#7 Luxury Hotel in Cozumel
#9 Top resorts Hotel in Cozumel
#9 Spa Hotel in Cozumel
#12 On the Beach Hotel in Cozumel
Room types
Suites, Non-Smoking Rooms, Accessible rooms
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Traveller (4483)
Room & Suite (1081)
Pool & Beach (1041)
Dining (465)
Amenities (98)
Family and Play Areas (14)
Business Centre & Event Rooms (6)
Questions & Answers
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Rachel S
20 February 2018|
Answer
Response from Dylan D | Reviewed this property |
You’ll see my answer in my review which should be published tomorrow. We did the regular swim out room and thought it worked well. You’re right that it doesn’t get much sun, so we would go to the beach pretty much all... More
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123456197
Room Tips
"Rooms in the front have beach view. Rooms in the back section seemed to be for the younger crowd."
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"We chose an ocean view room in the preferred club."
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"Choose the Preferred Club"
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"If you can get it, the Rafal Nadal Suite 1445 is the best room on the entire property!!!!!!! We loved..."
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