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    Secrets Aura Cozumel

    Carretera Costera Sur KM. 12.9 | Zona Hotelera Sur, Cozumel 77600, Mexico
    Hotel website
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    May 7
    May 8
    1 room, 2 adults, 0 children
    SAVE US$ 45
    US$ 343
    US$ 298
    US$ 339
    Traveller (3868)
    Room & Suite (893)
    Pool & Beach (892)
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    Overview

    • Excellent44%
    • Very good29%
    • Average15%
    • Poor7%
    • Terrible3%
    Travellers talk about
    “sky bar” (400 reviews)
    “preferred club” (205 reviews)
    “preferred pool” (149 reviews)
    Free Parking
    Breakfast included
    Pool
    Beachfront
    Restaurant
    Room Service
    Fitness centre
    Spa
    Free Internet
    4.5 Star Hotel
    All hotel details
    Offers from Secrets Aura Cozumel
    Special Offer: Rates up to 40% off
    Hotel deals
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    Sunscape Sabor Cozumel
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    Rooms
    7 May8 May
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    1 room, 2 adults, 0 children
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    Reviewed 18 December 2016

    Have a management problem. Need to get all help together and have a lot of training. Preferred means nothing at this property. Food was terrible and so was service in buffet. We were nearly thru with meal and finally my sister finally got up and...More

    Helpful?5  
    Response from SeaczEconcierge, Management area at Secrets Aura Cozumel

    Dear Jeanne M Thank you for taking the time to write an informative review on TripAdvisor about your stay with us. Your remarks are very much appreciated as they help us to improve our service, and our product. We are very concerned to know that...More

    Reviewed 17 December 2016

    1) The scheduling process is awful, they messed up my dates and then their "Best Rate" was more than I paid per day, mind you I an am Unlimited Vacation Member and was not treated like one. The opted to take more than an hour...More

    Review collected in partnership with this hotel
    Helpful?1  
    Response from SeaczEconcierge, Management area at Secrets Aura Cozumel

    Dear Erica K, We appreciate the time that you have invested on writing an overview of your stay with us. There seems to have been a number of deficiencies encountered which are very atypical and not reflective of our brand experience; if this stay was...More

    Reviewed 17 December 2016

    The staff here is eager albeit a little slow, it can take a while to be acknowledged, get a drink or to be served your meal. The resort is clean, however there was often an odor around plumbing, a stench if you will that had...More

    Helpful?2  
    Reviewed 16 December 2016

    Firstly, we are seasoned travelers. We have traveled extensively in the Caribbean for the past 30 years. This is a unbiased account of this resort. We booked the Preferred Superior Ocean View Suite . We had a great view ( Fourth Floor ) of the...More

    Helpful?4  
    Response from SeaczEconcierge, Management area at Secrets Aura Cozumel

    Dear waygen Thank you for sharing your feedback through this mean. Your comments are truly valuable for us, as this allow us to improve our service levels and product. We have taken your comments very seriously and you can be assured that the necessary re-training...More

    Reviewed 14 December 2016

    loved loved loved this resort. have been to Cozumel 10 times. this was by far my favorite place to stay. Very clean. staff very friendly. beach was good. alittle rocky. snorkeling was great. my husband is a diver.said diving was excellent.

    Helpful?2  
    Sunscape Sabor Cozumel
    2,042 reviews
    #16 of 51 hotels in Cozumel
     
    Iberostar Cozumel
    4,756 reviews
    #11 of 51 hotels in Cozumel
     
    Presidente Inter-Continental Cozumel Resort & Spa
    1,667 reviews
    #4 of 51 hotels in Cozumel
     
    El Cozumeleno Beach Resort
    5,471 reviews
    #23 of 51 hotels in Cozumel
     
    About
    Amenities
    • Top amenities
    • Room Service
    • Pool
    • Free Parking
    • Fitness Centre with Gym / Workout Room
    • Beachfront
    • Free Internet
    • Restaurant
    • Breakfast included
    • Spa
    • Hotel Amenities
    • Room Service
    • Business Centre with Internet Access
    • Free Parking
    • Breakfast included
    • Laundry Service
    • Airport Transportation
    • Dry Cleaning
    • Meeting Rooms
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Room amenities
    • Air Conditioning
    • Minibar
    • Things to do
    • Pool
    • Fitness Centre with Gym / Workout Room
    • Restaurant
    • Spa
    • Hot Tub
    • Tennis Court
    Details
    • Price range
    • US$ 221 - US$ 399 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #7 Top resorts Hotel in Cozumel
    • #7 Luxury Hotel in Cozumel
    • #8 Spa Hotel in Cozumel
    • #8 On the Beach Hotel in Cozumel
    Photos
    Traveller (3868)
    Room & Suite (893)
    Pool & Beach (892)
    Dining (421)
    Nearby
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    Nearby Restaurants
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    Nearby Attractions
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    Questions & AnswersAsk a question
    dsiravo51615
    I was wondering if this Resort has a swim up bar?
    24 April 2017|
    Answer
    Response from moodyone74 | Reviewed this property |
    Yes it sure does!
    0
    Votes
    Chloe B
    what is best way to get there from Michigan? Fly into Cancun take a shuttle to Cozumel and then a boat to the island? How long of a trip does that take? ALL OF IT,,, airport to Cozumel then to the island? I have priced the airfare for flights into Cancun right now for June they are 600+ and direct to Coumel is $1000.00 thats a bitter pill Is it more economical to fly straight thru or do the ground to water route as explained in my to long question.??? : )
    22 April 2017|
    Answer
    Response from Deb V | Reviewed this property |
    I would fly directly into Cozumel. It's a much smaller airport so really no lineups. And the resort is only about 20 or 25 minutes from the airport. We have friends who did the Cancun to Playa del Carmen and then ferry... More
    0
    Votes
    Florida_waterskier
    We are debating between Secrets Aura and Cozumel palace. We have been to Aura years a go and we really want to go to the place that is very nice. However we also the main reason to snorkel directly in front of the hotel. Can anyone give me feedback on snorkeling in front of the hotel please?
    13 April 2017|
    Answer Show all 3 answers
    Response from Eric D |
    snorkeling at cozumel palace is great. you can snorkel free at the money bar. the reef is named dzul-ha. people pay to snorkel there by boat but it's free if you go there. they have a restraunt and locker rental beach chairs... More
    0
    Votes
    Room Tips
    "upgrade to the preferred package, better common areas, more peaceful, better beach accommodations."
    Read review
    "all the rooms looked to have stunning views. We were really happy with our room 4322, which had a great pool..."
    Read review
    "Check out the rooms that have a terrace with direct pool access."
    Read review
    "swim up room is the way to go"
    Read review