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Secrets Aura Cozumel

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Traveller (4666)
Room & Suite (1103)
Pool & Beach (1060)
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Overview
  • Excellent45%
  • Very good29%
  • Average15%
  • Poor7%
  • Terrible4%
Travellers talk about
“sky bar”(498 reviews)
“preferred club”(241 reviews)
“preferred pool”(192 reviews)
AMENITIES
Free Internet
Free Parking
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
4 Star Hotel
All hotel details
Additional information
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Reviews (4,125)
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3,726 results
Traveller rating
1,558
1,115
592
297
164
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LanguageEnglish
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1,558
1,115
592
297
164
Show reviews that mention
All reviewssky barpreferred clubpreferred poolswim up roompreferred arearoom servicemarket cafebarefoot grillpreferred roomcoco cafemanatee barocean viewpool conciergefoam partysister resortfishportions are small
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111 - 115 of 3,726 reviews
Reviewed 15 March 2018

First time to Cozumel and we decided to stay here. We had an overall great time, a lot of different food, small portions but wasn't afraid to order 2 meals for myself! Like everyone else said, there are some sewer smells in some small areas....More

8  Thank AaronNBeth
Response from SeaczEconcierge, Management area at Secrets Aura CozumelResponded 17 March 2018

Hello Mr. AaronNBeth, Thank you for posting your review. We are happy to hear that you enjoyed the great lth food options, cleanliness, activities, services in our bars and of course the service provided by our staff! Regarding the smell, as a tropical island, it...More

Reviewed 14 March 2018

We had a 1st floor beach front room which was clean, spacious, and well equipped. Everyone on the property was friendly and gracious and helpful. A very relaxing vacation. Food was good, no long waits at the restaurants. Grounds are well kept. No complaints. we...More

Review collected in partnership with this hotel
2  Thank gandrews2018
Response from SeaczEconcierge, Management area at Secrets Aura CozumelResponded 17 March 2018

Dear gandrews2018, Thank you for sharing such a beautiful review. We are happy to know that you could enjoy our facilities and the service offered by our staff. For us, it is important to know that we met your expectation in every way. We all...More

Reviewed 13 March 2018

We booked the Preferred Superior Junior Suite Ocean View. Once we arrived we were told they upgraded us. They took us to the old part of the resort (ocean front room) the “upgraded” room smelled terrible and was extremely outdated - what looked like tea...More

5  Thank playlist_dj4fun
Response from SeaczEconcierge, Management area at Secrets Aura CozumelResponded 15 March 2018

Dear playlist_dj4fun, Thank you for your sharing your recent review on Trip Advisor. Your constructive comments are very important to us. I sincerely apologize that the experience you had at the hotel was not up to the standards we strive to provide to all our...More

Reviewed 12 March 2018 via mobile

We just returned from a week at secrets in cozumel. Good resort but in my honest opinion below the standard of secrets. Been in one in mayan riviera and 8 months ago at secrets the vine in cancun a true 5 stars. First, paying about...More

1  Thank travelsoften1963
Response from SeaczEconcierge, Management area at Secrets Aura CozumelResponded 17 March 2018

Dear travelsoften1963, Thank you for taking the time to comment. Our apologies for not being able to exceed your expectations during your stay. We are very sorry to read your comments and how you perceived our service and facilities, it is really important for us...More

Reviewed 12 March 2018

Awesome resort, close to perfect. We had an amazing time. The location is absolutely beautiful. The ocean, the weather, the facilities, the access to diving/snorkeling/boating and reasonably close to town. The food and entertainment were great. The good: The maintenance and entertainment was top notch....More

3  Thank JMM2011
Response from SeaczEconcierge, Management area at Secrets Aura CozumelResponded 17 March 2018

Dear JMM2011 Thank you so much for taking the time to write such a detailed review of your recent stay with us. We're so happy to hear you enjoyed your stay with us and that it was everything you were expecting and more. We are...More

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About
Amenities
Top amenities
Room Service
Pool
Free Parking
Fitness Centre with Gym / Workout Room
Beachfront
Free Internet
Restaurant
Breakfast included
Spa
Hotel Amenities
Room Service
Business Centre with Internet Access
Free Parking
Breakfast included
Laundry Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Spa
Hot Tub
Tennis Court
Adult pool
Outdoor pool
Details
Price range
US$ 213 - US$ 401 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#10 Luxury Hotel in Cozumel
#11 Top resorts Hotel in Cozumel
#13 Spa Hotel in Cozumel
#16 On the Beach Hotel in Cozumel
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Details
Price range
US$ 213 - US$ 401 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#10 Luxury Hotel in Cozumel
#11 Top resorts Hotel in Cozumel
#13 Spa Hotel in Cozumel
#16 On the Beach Hotel in Cozumel
Room types
Suites, Non-Smoking Rooms, Accessible rooms
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Traveller (4666)
Room & Suite (1103)
Pool & Beach (1060)
Dining (480)
Amenities (98)
Family and Play Areas (14)
Business Centre & Event Rooms (6)
Questions & Answers
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Cicely R
19 May 2018|
Answer
Response from Lance D | Reviewed this property |
They had both cnn and Fox News.
0
Votes
P31202
10 May 2018|
AnswerShow all 2 answers
Response from RobtandSusan | Reviewed this property |
They have a few but people with the swim up rooms tend to hoard them on their patios. I would suggest bringing one or buying one at the resort stores.
0
Votes
Lysa R
8 May 2018|
AnswerShow all 2 answers
Response from Babcocks2001 | Reviewed this property |
The back area, while no view, are still very nice. We have had a swim up and enjoyed it. We also have stayed on the 3rd floor with pool view a couple times and they were really nice as well, there is just no elevator and a... More
0
Votes
Room Tips
"block 42 needs to be refreshed."
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"The ocean view room was wonderful"
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"Rooms in 41-45 section are a 10 minute walk from the beach and tended to be quieter"
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"We were on the 2nd floor and it was fabulous."
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