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Royal Level Occidental Cozumel

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Royal Level Occidental Cozumel
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298 Reviews from our TripAdvisor Community

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There are newer reviews for Royal Level Occidental Cozumel
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Showing 276: English reviews
Montreal, Canada
Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 28 November 2011

We stayed at the Royal Club of the Occidental Grand in Cozumel from november 12 to november 19. When we arrived at the hotel, we had a long walk to go to the separate reception of the Royal Club. We were greeted with a nice glass of champagne and we receive our keys with the written confirmations that our demands... More 

Helpful?
3 Thank propoker
Cincinnati
Level Contributor
26 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 28 November 2011

My husband and I just returned from spending Thanksgiving week at the Occidental Grand in the Royal Club. This was our first stay at the Occidental and it was a nice vacation. The Royal Club is a small gated area with three buildings and a private jacuzzi pool and separate restaurant that is open for breakfast and dinner (with reservations).... More 

Helpful?
1 Thank mrhc
Temecula
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 12 October 2011

My husband and I recently returned from a short trip to Cozumel. We had the pleasure of staying at the Occidental Grand. The resort it self was beautiful the grounds were amazing, it was like being in the middle of the jungle. That's where you don't want to forget your bug spray (you will need it) When we checked in... More 

Helpful?
2 Thank Newfielover
Keller
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 7 August 2011

I recently returned from a diving trip and stay at the Occidental Grand Royal Club. My experience was excellent! My room was comfortable and very clean. Every member of the staff was helpful and willing to accommodate any need. The resort has never looked better and they were doing some painting and repairing in areas without interrupting guests. Nelly, Andrea,... More 

Helpful?
1 Thank 1ScubamomKeller
OccidentalCozumel, General Manager at Royal Level Occidental Cozumel, responded to this review

Dear 1Scubamomkeller, Thank you for your eight stay and for your continuously loyalty. I appreciate you taking the time to write your recent experience. I am pleased to read we provided a flawless experience at our Royal Club. Thank you also for mentioning one of our employees by name; we will recognize Nelly, Nallely, and Andrea for providing this excellent... More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 6 August 2011

In short, my wife and I have vacationed here 8 times since 2003 with and without our young kids. Our kids are now 2,4 & 6 and we just got back from Herr yesterday. The service is great amongst all other aspects of the facility. Our kids live the Kids Club and we feel safer there than we do at... More 

Helpful?
3 Thank Poonhabib
OccidentalCozumel, General Manager at Royal Level Occidental Cozumel, responded to this review

Dear Poonhabib, Thank you for your eighth stay and for taking the time to write your recent experience at the Royal Club. I am glad to read you had a good stay again. We look forward to welcoming you on your 9th visit, and once again THANK YOU for being such a loyal guest.. Yours Sincerely JmFiguereo General Manager Occidental... More 

Deer Park, Texas
Level Contributor
3 reviews
Reviewed 27 July 2011

This was my 5th trip to Cozumel and my 5th stay at the Occidental Grand Cozumel Royal Club! This was my best stay and vacation by far. All the managers and staff at the Royal Club went above and beyond the normal to make sure our accomodations were met. Our room was perfect! The staff was friendly! The beach here... More 

Helpful?
Thank lorispink
OccidentalCozumel, General Manager at Royal Level Occidental Cozumel, responded to this review

Dear lorispink, Thank you for your stay and for your continuously loyalty. We also thank you for taking the time to write your recent experience at the Royal Club and for mentioning one of our employees by name; we will recognize Marcela, Nelly, Yamile, Antonio, Crystal, Arturo for providing this excellent service as you mentioned. Again thank you and we... More 

Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 27 July 2011

My wife and I have stayed at the royal club six or seven times. We absolutely love this place. We call it our 'home away from home'. It is not a party spot; go to Cancun for that. The Royal Club is a little slower and romantic. It's perfect for a romantic get-away, family vacation, or a small group. We... More 

Helpful?
1 Thank PHJPtx
OccidentalCozumel, General Manager at Royal Level Occidental Cozumel, responded to this review

Dear PHJPtx, Thank you very much for your 7th stay and for sharing your experiences with others. I am glad to read that you enjoyed your holiday at your 'home away from home'. I appreciate you mentioning someone of our team by name; we will recognize Marcela and Daniel for providing this excellent service. We look forward to welcoming you... More 

Fort Worth, Texas
Level Contributor
1 review
Reviewed 9 July 2011

We stayed July 5-8th a short but great stay. The beginning was wonderful being greeted, given champagne and waiting for our cart to take us to our room. The room was a good size with a wonderful size shower. The tub was small seeing that I own a garden style tub it was smaller than what Im used to, however... More 

Helpful?
Thank a911mom050
OccidentalCozumel, General Manager at Royal Level Occidental Cozumel, responded to this review

Dear Guest, Thank you very much for your kind review and preference. Our staff and facilities are always focusing on our Guest Satisfaction and we are happy to read that you had a pleasant stay at the Royal Club. We will take into consideration all the facts you are pointing out and we will revise them in detail in our... More 

Southbury, Connecticut
Level Contributor
3 reviews
3 hotel reviews
Reviewed 7 July 2011

This is our second year returning to Occidental Grand Cozumel Royal Club Building 21. The staff are so kind and truly want to please you. If you have special requests regarding room or dietary needs, just give them advanced notice. Nelly, Royal Club Manager, Tomas, Restaurant Captain and all of the staff are fun and provide top notch service. People... More 

Helpful?
Thank sunsetCT
OccidentalCozumel, General Manager at Royal Level Occidental Cozumel, responded to this review

Dear Guest, Thank you for your second stay and for your continuously loyalty. We also thank you for taking the time to write your recent experience at the Royal Club and for mentioning one of our employees by name; we will recognize Nelly for providing this excellent service as you mentioned.Again thank you and we look forward to hosting you... More 

Ottawa, Canada
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 27 June 2011

I’ve been to Cozumel several times via cruise ships and now wanted to stay at a resort, enjoy the beach and just relax (this is it). The resort isn’t oversized nor over populated, just a short walk to get anywhere within the resort. The mature vegetation around the grounds is beautiful and at no time was anyone in my face... More 

Helpful?
2 Thank cookie70000
OccidentalCozumel, General Manager at Royal Level Occidental Cozumel, responded to this review

Dear Guest, Thank you so much for your comments and for your recent stay. We appreciate you taking the time to share your experience at the Royal Club. I assure you your comments will be shared in our general staff meeting and we will congratulate Ms. Nelly Baas for her great job. We look forward to welcoming you back in... More 

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Amenities

Highlights
  • Pool
  • Restaurant
  • Beachfront
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Public Wifi
  • Paid Internet
Services
  • Free Breakfast
  • Dry Cleaning
  • Concierge
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Free Parking
  • Airport Transportation
  • Business Centre with Internet Access
  • Laundry Service
  • Babysitting

Additional Information about Royal Level Occidental Cozumel

Address: Carretera Costera Sur Km 16.6, Cozumel 77600, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cozumel
Price Range: ₹ 11,796 - ₹ 35,933 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Royal Level Occidental Cozumel 5*
Number of rooms: 39
Reservation Options:
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Also Known As:
Royal Club At Occidental Grand Cozumel Hotel Cozumel
Royal Hotel
Hotel Style:
#10 Luxury Hotel in Cozumel
#12 Spa Hotel in Cozumel
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Questions & Answers

Here's what travellers have asked, with answers from Royal Level Occidental Cozumel staff and other travellers.
10 questions
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Questions? Get answers from Royal Level Occidental Cozumel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We were on third floor the higher the better”
 of 5 bubbles CorinneK522, 13 Sep 2016 | Read review
“Todas las habitaciones estan entre el jardin. Nosotros nos hospedamos en el tercer piso, muy tranquilas. No hay elevadores.”
 of 5 bubbles efraind2015, 18 Aug 2016 | Read review
“If it's within your budget, the upgrade to the Royal Club is very much worth it. Lovely restaurant and very private.”
 of 5 bubbles 663laral, 21 Jul 2016 | Read review
“Royal club is the quieter area. It can get loud by the pool”
 of 5 bubbles andreadifiore62, 25 Apr 2016 | Read review
“ask for a building that is NOT under renovation, or renovation has been completed!!”
 of 5 bubbles S6954SYtomh, 24 Feb 2016 | Read review
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