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8/1/2018 9/1/2018
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    Royal Level at Occidental Cozumel

    Carretera Costera Sur Km 16.6 Palancar | Cozumel, Cozumel 77600, Mexico
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    8/1/2018 9/1/2018
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    Traveller (329)
    Pool & Beach (92)
    Room & Suite (46)
    • Excellent56%
    • Very good28%
    • Average7%
    • Poor4%
    • Terrible5%
    Travellers talk about
    Free Parking
    Breakfast included
    Air Conditioning
    Non-Smoking Rooms
    Airport Transportation
    Room Service
    Poolside Bar
    Fitness centre
    Wheelchair Access
    Business Centre
    Dry Cleaning
    Tennis Court
    Private Balcony
    4.0 Star Hotel
    All hotel details
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    8 Jan9 Jan
    1 room, 2 adults, 0 children
    Standard Room

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    Standard Room

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    Reviews (335)
    There are newer reviews for Royal Level at Occidental Cozumel
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    11 - 15 of 307 reviews

    Reviewed 17 May 2017

    Hotel is great just be sure to schedule a massage at the spa. We schedule regular visits as the staff is great and they do a wonderful job to keep your body feeling good as you dive one of the best reefs in the world.

    1  Thank Jo D
    Response from Gabriela G, Guest Experience Manager at Royal Level at Occidental CozumelResponded 23 May 2017

    Dear Jo D We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon. At your service Gabriela Gaeta Guest Experience Manager

    Reviewed 25 April 2017

    We were at the Occidental Cozumel April 11 to 18 2017. We had a wonderful vacation. The property is beautiful, clean and well taking care of. The walkways are lined with thick foliage and palm trees. We were in the Royal level, the service there...More

    3  Thank Lee-Anne L
    Response from Gabriela G, Guest experience Manager at Royal Level at Occidental CozumelResponded 23 May 2017

    Dear Lee-Anne L Thanks for your review. We really appreciate your comments and be sure they will be taken in to consideration in order to maintain our services quality levels and that we will take the necessary actions. Sincerely we hope to be able to...More

    Reviewed 30 March 2017

    We were so disappointed to find just a king bed in our room booked for three adults. We understood there would be two beds. The staff brought a cot after we pointed it out to them. The cot was shoved up right against the king...More

    1  Thank GBiallar
    Response from Gabriela G, Guest Experience Manager at Royal Level at Occidental CozumelResponded 23 May 2017

    Dear GBiallar On behalf our hotel management, may we take this opportunity to reassure you that we always strive to maintain the very highest standards of quality and service, as a matter of fact, we would like to extend our apologies for any inconvenience you...More

    Reviewed 6 March 2017

    Just got back on Saturday from a a fabulous week-long stay at Occidental Resort with my boyfriend. We enjoyed diving every day and I got my PADI certification so I will be diving again in the future! We enjoyed the property very much. The resort...More

    1  Thank dbmomto3
    Response from Gabriela G, Guest Experience Manager at Royal Level at Occidental CozumelResponded 23 May 2017

    Hi dbmomto3 Thank you for taking the time to share such a detailed overview of your stay through this mean. Our guest’s feedback is truly appreciated in our constant commitment to improve our service levels. Your comments will serve as an inspiration to our team...More

    Reviewed 5 March 2017 via mobile

    Our family trip was from February 24 until March 3, 2017 and we had a great experience at this hotel specially with Gabby Gaeta and Margarita. They were both very attentive to our needs all the time. All restaurants had good food. Carlos was very...More

    1  Thank NatP685
    Response from Gabriela G, Guest Experience Manager at Royal Level at Occidental CozumelResponded 23 May 2017

    Dear NatP685 I am grateful for your compliments towards our staff, whose kindness and helpfulness is one of our hotel's greatest strengths and I promise to congratulate them all on your behalf for their contribution to your well being whilst in our hotel. and I...More

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    Occidental at Xcaret Destination
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    • Top amenities
    • Pool
    • Free Parking
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Room Service
    • Beachfront
    • Bar/Lounge
    • Spa
    • Breakfast included
    • Hotel Amenities
    • Free Parking
    • Room Service
    • Dry Cleaning
    • Laundry Service
    • Concierge
    • Multilingual Staff
    • Children Activities (Kid / Family Friendly)
    • Airport Transportation
    • Breakfast included
    • Business Centre with Internet Access
    • Babysitting
    • Room amenities
    • Air Conditioning
    • Refrigerator in room
    • Minibar
    • Things to do
    • Pool
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Bar/Lounge
    • Spa
    • Tennis Court
    • Outdoor pool
    • Hot Tub
    • Price range
    • US$ 162 - US$ 517 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #10 Luxury Hotel in Cozumel
    • #14 Spa Hotel in Cozumel
    • Room types
    • Suites ,
    • Non-Smoking Rooms
    • Number of rooms
    • 39
    • Reservation Options
    • TripAdvisor is proud to partner with Expedia, Agoda, Barcelo, Orbitz, Travelocity and Hotels.com so you can book your Royal Level at Occidental Cozumel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Mexico >
    • Yucatan Peninsula >
    • Quintana Roo >
    • Cozumel
    • Also Known As
    • Royal Club At Occidental Grand Cozumel Hotel Cozumel ,
    • Royal Hotel
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    Traveller (329)
    Pool & Beach (92)
    Room & Suite (46)
    Dining (36)
    Hotel & Grounds (170)
    Bathroom (8)
    Family and Play Areas (2)
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    Ask a question
    Questions & Answers
    Linda F
    22 April 2017|
    Response from Heather M |
    I don't know what people are talking about. our meals were fantastic! if they didn't have what we wanted on the menu, they made it for us. I don't think an elevator is an issue unless you have handicapped needs like a weal... More
    Room Tips
    "Royal level junior suite is very very nice. Wifi was free in our room, but not sure about overall."
    Read review
    "royal leave worth every penny"
    Read review
    "Perhaps emailing ahead to ensure you will be placed in the right room. Buildings 18, 19, 20, 21 are closest..."
    Read review
    "Rooms inthe Royal level are large.Recommend the 2nd or 3rd floor because the first floor has windows right at..."
    Read review
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