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Occidental Cozumel

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Occidental Cozumel
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4,021 Reviews from our TripAdvisor Community

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Showing 3,697: English reviews
Cypress, Texas
Reviewed today NEW

Starting from the first day, our sojourn at Occidental Grand Cozumel, we experienced one disappointment following another. From an A/C that failed to dehumidify the apartment ( and took 3 days to resolve), bathroom faucets spewing brown /orange water to tepidly warm food served in all the buffets. Housekeeping staff going through the motions, repeated request for service from wait...

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Helpful?
Thank Jake W
Hamilton, Canada
Reviewed yesterday NEW

A group of 15 of us vacationed together nov 13 to 20/16. The resort had a couple buildings still being renovated so the rest of the resort was full. We had an issue with a couple rooms having been given the wrong size beds but couldn't change first day because of that. Next day guest relations manager Gabriella went above...

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Thank Lam123Lam
SWOntario
Reviewed 2 days ago NEW

This property has been undergoing major renovations which are just about complete. Our room was large, very well appointed, with both a shower and a tub. All rooms have 'garden views'. The beach has a large number of lounge chairs as does both pools. The adult only pool, which is not on the beach, is particularly peaceful. Bar service everywhere...

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1Thank countryval
Saskatoon
Reviewed 2 days ago NEWvia mobile

I have to write a long review because I feel like the previous negative reviews did not speak to the resort at all, and honestly, made us very nervous for our own trip and wedding. We stayed from Nov 23- Dec 3, 2016. The staff on the resort were very friendly and helpful and not always harassing you to buy...

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1Thank Stephanie P
Welland, Ontario, Canada
Reviewed 5 days ago NEW

The entire staff was very friendly. The resort is beautiful & clean. The food was great. Cozumel is one of the best places in the world to scuba dive & snorkel, the boat picks you up from the dock at this resort!

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Helpful?
1Thank Donna B
Gabriela G, Guest Experience Manager at Occidental Cozumel, responded to this review

Dear Donna B Thank you for letting us know that you enjoyed your recent vacation, and that our helpful and friendly staff helped a great deal to make it so. I agree with your opinion Cozumel is the best place to scuba and snorkel. It will be a pleasure to host you again soon. Sincerely Gabriela Gaeta Guest Experience Manager

Toronto, Canada
Reviewed 1 week ago

Our large group first met Carolina at reception, who looked after us so professionally. She was always helpful during the stay with things that came up. Although the hotel was doing some major renovations we did not find ourselves inconvenienced. During the week, it was amazing how fast the construction was moving to completion. The atmosphere and ambiance at the...

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Helpful?
2Thank shonam857
Gabriela G, Guest Experience Manager at Occidental Cozumel, responded to this review

Dear shonam857 Thank you for take your time to share your comments about your last visit at Occidental Cozumel. Your recognition of Carolina is much appreciated, and will I be passed on to her. We were honored that you chose us to provide you with an vacation that you deserve. I hope we will have the chance to have you...

Montreal, Canada
Reviewed 1 week ago

The Occidental Grand Resort in Cozumel was recently purchased by the Barcelo hotel chain. Having stayed many times at the hotel over the past 10 years I can honestly say that Barcelo has done a GREAT job cleaning up the place (paint - cement work- ac- beds) and made it even better than it was. But I want to talk...

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4Thank James F
Boston, Massachusetts
Reviewed 1 week ago

Enjoyed 7 days of all inclusive vacation here. The rooms and facilities are excellent. The food was good and plentiful. Every one of the staff was friendly, helpful, and great at their job. Only drawbacks were limited watersport rentals, no jet skis, and a little bit of a ride downtown, but taxi's available quickly.

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2Thank B R
Gabriela G, Guest Experience Manager at Occidental Cozumel, responded to this review

Dear B R It was a pleasure to welcome you here to Occidental Cozumel. We wish to thank you for your kind words. Our commitment as a team is to exceed our guests’ expectations and truly provide an unforgettable holiday, and it fills me with joy to read that we succeeded to do so during your stay. also your feedback...

East Grinstead, United Kingdom
Reviewed 1 week ago

Stunning location, near the beautiful world famous Palancar Reef. This was our second trip to this charming, small resort, and we will be back! Excellent soft sand beach, with wonderful snorkelling right from the beach. There is also an very good dive shop on site, if you wish to dive, or do a snorkel trip to Palancar Reef. I would,highly...

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3Thank Fay670
Reviewed 1 week ago

We stayed at the hotel with some of our friends. The first night we got there, we put our bags in the room and went off to do activities. When we came back to our room that night there were huge red ants everywhere. They were all over the floor, crawling on the curtains, and all under the bed. We...

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Helpful?
Thank Brittany W
Gabriela G, Guest Experience Manager at Occidental Cozumel, responded to this review

Dear Brittany W Allow me to apologize for all the inconveniences you had during your stay with us. I´m truly sorry to learn about your experience during your past stay at, we truly appreciate your feedback as it has been shared and escalated to our management team. I am happy to read that Jesus an "Gato" were friendly and accommodating....

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Beachfront
  • Room Service
  • Bar/Lounge
  • Free Breakfast
  • Spa
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Free Breakfast
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Babysitting
  • Meeting Rooms
Official Description (provided by the hotel)
Only the Caribbean’s most famous reef system could match the beauty and splendor of the Occidental Grand Cozumel, which is exactly why the two exist side-by-side. Located on Cozumel’s gorgeous San Francisco beach, just above the bottomless blue paradise of the Palancar Reef system, you’ll find an authentic-style state that delivers all the luxuries of a private oceanside hacienda. Gourmet dining, bright and airy rooms, nightly music and entertainment, daily sports and beach activities and an on-site spa and salon make the Occidental grand Cozumel the jewel of any Caribbean experience. ... more   less 

Additional Information about Occidental Cozumel

Address: Km 16.6 Zona Hotelera Sur | Colonia El Cedral San Francisco Palancar, Cozumel 77600, Mexico (Formerly Occidental Grand Cozumel)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cozumel
Price Range: ₹ 10,012 - ₹ 25,269 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Occidental Cozumel 4*
Number of rooms: 251
Reservation Options:
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Also Known As:
Occidental Grand Cozumel Hotel Cozumel
Occidental Grand Hotel Cozumel
Grand Cozumel
Grand Occidental Cozumel
Hotel Style:
#8 Luxury Hotel in Cozumel
#12 Top resorts Hotel in Cozumel
#15 On the Beach Hotel in Cozumel
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Questions & Answers

Here's what travellers have asked, with answers from Occidental Cozumel staff and other travellers.
193 questions
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Timmins, Canada

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Questions? Get answers from Occidental Cozumel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Light fixtures that could only be turned off by unplugging them .Poorly functioning A/C ( brought in a loud portable de-humidifier), copious amount of rusted hot water (when there was hot water). Buffets supposedly open at 7am still setting tables well after opening time. coffee refills done on request only. Hot food served at barely above room temperature( no environmental health department would have allowed this food to be continued to be served). As a First Club Member and a repeat guest at this resort, I was utterly disappointed. Unsure as to the underlying issues for such a dramatic fall off in customer satisfaction experience. I am only aware that Barceló acquired the Occidental brand and on my next resort experience faced this failure to deliver what had been a positive resort experience. Sad !”
 of 5 bubbles 410jakew, 7 Dec 2016 | Read review
“If you want to be away from the nightly entertainment noise, book in one of the buildings from #12 and on up.”
 of 5 bubbles countryval, 5 Dec 2016 | Read review
“No elevators, so if you have problem with stairs make it known.”
 of 5 bubbles BR941, 28 Nov 2016 | Read review
“Hotel has 3 floors, we prefer 2nd or 3rd floors for the beautiful views of the jungle”
 of 5 bubbles Fay670, 28 Nov 2016 | Read review
“The Royal Club is worth the extra money”
 of 5 bubbles sam2phillips, 23 Nov 2016 | Read review
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