I was spied on in the shower by a hotel employee, and management tried to cover it up. It wasn’t until we involved the police that they became cooperative. What happened? Look at the photos, and you’ll see a sliding window in the shower that opens to a hallway closet. While I was showering, I looked up and saw a man’s face in the window, watching me. I screamed, grabbed a towel, and ran out to the hallway. When I opened the closet next to my room, I found that same man wearing a hotel uniform, trying to climb down from the window that overlooks my shower. He tried to push past me, but I caught him by the sleeve and took his radio. I shouted for help, and he said over and over, “Please, don’t tell.” Other guests arrived to assist me, and started taking photos and video of the scene. The desk clerk named Angel came upstairs and initially claimed that he’d told the pervert peeping tom named Vicktor to get a broom from that closet. Observe from the photo that this is not a utility closet, and is empty except for pipes. We also found footholds carved into the cinderblock beneath the shower window. Once we pointed out the falsehood of his claim, Angel then said that Vicktor was never in the closet, that it’s his word against mine. Angel refused to call the hotel manager, and then refused to call the police. He took Victor to the office behind the hotel desk, and we saw him on his phone, smiling and laughing. Members of my group called the police and contacted the hotel owner Gilberto, who said he would come in 2 hours because he was not nearby. I give credit to the local police in Cozumel, who responded quickly, and also called their supervisor to the scene, who took our reports and investigated the closet. We discovered that many rooms, on all four floors of the hotel, have these fake utility closets with windows opening to the shower. None of the closets were locked, and only women had been assigned to these rooms by the front desk clerk. When the owner Gilberto arrived, he initially denied everything, then once the police sergeant supervised the interaction, the owner finally conceded that “because it’s bad for business,” he would repair the shower windows and lock the closets, and he also said Vicktor the peeping tom would be terminated. However Gilberto the owner denied that Angel the desk clerk had any part in covering up the incident or funneling female guests to those rooms. I was very concerned about what appeared to be a serious safety and privacy problem—who knows many staff are involved in their peeping tom operation and how long they’ve been doing it? How young are their victims? Are they taking photos and video too? I’ve never felt so violated and disgusted. There are plenty of nice places to stay in Cozumel, go someplace that takes the privacy and safety of their guests seriously.…
Amelia and Angel and Gilberto have excellent customer service help you with anything you need to find a church or restaurant or have a cat in need the antibiotic and a Band-Aid to take care of you like your mom kind and patient with my entire family and friends I’m here for seven years straight no need to check anywhere else they are the best . The people in the kitchen Felicia especially of excellent service as well and remember your name from year to year.
Little bit old hotel,but its clean and nice location its only few minutes walk to the pier,the wifi was good,nice small roof top pool,breakfast was ok,theres an oxxo store just 1 minute away, no chair in the rooms have to sit at the bed,no refrigerator for cold drinks,aircon worked good,its a good value paid like $180 for 3 nights here,but seems this is a hotel for mexicans families with small children so can be some screaming from the kids ,and it was under renovation i think because it was a terrible hammering all day,was like they tried to demolition a room or something Not bad just some small issues,for a few nights its Nice
This place was cheap and very clean. Bed was not great but Breakfast was amazing! The pool had great views and the nearby bar district was fun. I will definitely be back. I would not bring my kids as the room only has a handle lock not a deadbolt.
The rooms are always clean - the staff - Amelia and Gilberto are usually on duty when we arrive - excellent employees - always very friendly and very accommodating - the breakfast is excellent - and the wait staff and cook are also very accommodating. We notice improvements to the property are always being made - the upstairs pool, shower and bathrooms are beautiful! Love the new furniture around the pool! Going back ASAP!!