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Hotel Plaza Cozumel

Calle 2 norte entre Rafael E. Melgar y 5av Col. Centro, Cozumel 77600 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Other miscellaneous taxes and hotel fees which are not fixed or due at time of booking may be payable at the property at time of stay. Please see our partners for more details.
Traveller (175)
Room & Suite (125)
Pool & Beach (57)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Stay-at-home policy for staff with symptoms
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Updated 24/05/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 24/05/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.


#25 of 63 hotels in Cozumel
Due to our location, the Hotel Plaza Cozumel offers an excellent panoramic view of the Island and Cozumel's Sea Channel. Our location and facilities allow us to meet the needs of business men and tourists that visit us. The access of Hotel Plaza Cozumel is fast from any point of the island, because we are in the downtown commercial and tourist heart of Cozumel. Walk a few steps and visit the Cozumel Museum, the Main Square and Ferry Pier in front of us.If you are planning a fantastic vacation in Cozumel then our hotel is the perfect place to stay with friends or family. An experience beyond accommodation, make your stay unforgettable. Our spacious rooms allowing our guest ton enjoy the privacy and silence needed for a welcome rest. Walk into a warm and caring atmosphere in classical light and bright colors, where you will find the comfort that you deserved.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Free breakfast
Bicycle rental
Car hire
Rooftop terrace
Street parking
Pool / beach towels
Rooftop pool
Pool with view
Outdoor pool
Coffee shop
Breakfast buffet
Baggage storage
Currency exchange
Non-smoking hotel
Sun deck
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
24-hour front desk
Express check-in / check-out
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Room features
Air conditioning
Bottled water
Clothes rack
Flatscreen TV
Bath / shower
Complimentary toiletries
Wake-up service / alarm clock
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Room types
Ocean view
Non-smoking rooms
Family rooms
Good to know
Harbour View
Languages Spoken
English, Spanish, Catalan, Italian


Full view
99Great for walkers
Grade: 99 out of 100
147Restaurantswithin 0.5 km
59Attractionswithin 0.5 km
311Reviews27Q+A59Room tips
Traveller rating
  • 108
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  • 7
  • 6
Time of year
Traveller type
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Selected filters
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  • English
Popular mentions
Amber W wrote a review May 2021
23 contributions3 helpful votes
I was spied on in the shower by a hotel employee, and management tried to cover it up. It wasn’t until we involved the police that they became cooperative. What happened? Look at the photos, and you’ll see a sliding window in the shower that opens to a hallway closet. While I was showering, I looked up and saw a man’s face in the window, watching me. I screamed, grabbed a towel, and ran out to the hallway. When I opened the closet next to my room, I found that same man wearing a hotel uniform, trying to climb down from the window that overlooks my shower. He tried to push past me, but I caught him by the sleeve and took his radio. I shouted for help, and he said over and over, “Please, don’t tell.” Other guests arrived to assist me, and started taking photos and video of the scene. The desk clerk named Angel came upstairs and initially claimed that he’d told the pervert peeping tom named Vicktor to get a broom from that closet. Observe from the photo that this is not a utility closet, and is empty except for pipes. We also found footholds carved into the cinderblock beneath the shower window. Once we pointed out the falsehood of his claim, Angel then said that Vicktor was never in the closet, that it’s his word against mine. Angel refused to call the hotel manager, and then refused to call the police. He took Victor to the office behind the hotel desk, and we saw him on his phone, smiling and laughing. Members of my group called the police and contacted the hotel owner Gilberto, who said he would come in 2 hours because he was not nearby. I give credit to the local police in Cozumel, who responded quickly, and also called their supervisor to the scene, who took our reports and investigated the closet. We discovered that many rooms, on all four floors of the hotel, have these fake utility closets with windows opening to the shower. None of the closets were locked, and only women had been assigned to these rooms by the front desk clerk. When the owner Gilberto arrived, he initially denied everything, then once the police sergeant supervised the interaction, the owner finally conceded that “because it’s bad for business,” he would repair the shower windows and lock the closets, and he also said Vicktor the peeping tom would be terminated. However Gilberto the owner denied that Angel the desk clerk had any part in covering up the incident or funneling female guests to those rooms. I was very concerned about what appeared to be a serious safety and privacy problem—who knows many staff are involved in their peeping tom operation and how long they’ve been doing it? How young are their victims? Are they taking photos and video too? I’ve never felt so violated and disgusted. There are plenty of nice places to stay in Cozumel, go someplace that takes the privacy and safety of their guests seriously.
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Date of stay: April 2021Trip type: Travelled with friends
teresa H wrote a review Feb 2021
Cozumel, Mexico29 contributions3 helpful votes
Amelia and Angel and Gilberto have excellent customer service help you with anything you need to find a church or restaurant or have a cat in need the antibiotic and a Band-Aid to take care of you like your mom kind and patient with my entire family and friends I’m here for seven years straight no need to check anywhere else they are the best . The people in the kitchen Felicia especially of excellent service as well and remember your name from year to year.
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Date of stay: February 2021Trip type: Travelled with family
Destination A wrote a review Dec 2020
Uddevalla, Sweden1011 contributions266 helpful votes
Little bit old hotel,but its clean and nice location its only few minutes walk to the pier,the wifi was good,nice small roof top pool,breakfast was ok,theres an oxxo store just 1 minute away, no chair in the rooms have to sit at the bed,no refrigerator for cold drinks,aircon worked good,its a good value paid like $180 for 3 nights here,but seems this is a hotel for mexicans families with small children so can be some screaming from the kids ,and it was under renovation i think because it was a terrible hammering all day,was like they tried to demolition a room or something Not bad just some small issues,for a few nights its Nice
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Date of stay: December 2020
Sleep Quality
2 Helpful votes
Caleb T wrote a review Oct 2020
12 contributions2 helpful votes
This place was cheap and very clean. Bed was not great but Breakfast was amazing! The pool had great views and the nearby bar district was fun. I will definitely be back. I would not bring my kids as the room only has a handle lock not a deadbolt.
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Date of stay: November 2019Trip type: Travelled as a couple
cozumellady wrote a review Apr 2020
Texas11 contributions3 helpful votes
The rooms are always clean - the staff - Amelia and Gilberto are usually on duty when we arrive - excellent employees - always very friendly and very accommodating - the breakfast is excellent - and the wait staff and cook are also very accommodating. We notice improvements to the property are always being made - the upstairs pool, shower and bathrooms are beautiful! Love the new furniture around the pool! Going back ASAP!!
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Date of stay: March 2020
Sleep Quality
Room Tip: We always stay on the west side - no complaints!
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$40 - $76 (Based on Average Rates for a Standard Room)
MexicoYucatan PeninsulaQuintana RooCozumel
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Frequently Asked Questions about Hotel Plaza Cozumel
Which popular attractions are close to Hotel Plaza Cozumel?
Nearby attractions include Sergio's Silver from Taxco (0.1 km), Isla Pasion (0.3 km), and Havana Bob's Cuban Cigars (0.04 km).
What are some of the property amenities at Hotel Plaza Cozumel?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
What food & drink options are available at Hotel Plaza Cozumel?
Guests can enjoy free breakfast during their stay.
Is parking available at Hotel Plaza Cozumel?
Yes, street parking is available to guests.
What are some restaurants close to Hotel Plaza Cozumel?
Conveniently located restaurants include CRAZY KING Burrito, Sucré Salé, and Caribe Burger & Grill.
Are there opportunities to exercise at Hotel Plaza Cozumel?
Yes, guests have access to a pool during their stay.
Which languages are spoken by the staff at Hotel Plaza Cozumel?
The staff speaks multiple languages, including English, Spanish, Italian, and Catalan.
Are there any historical sites close to Hotel Plaza Cozumel?
Many travellers enjoy visiting San Gervasio Mayan Archaeological Site (1.0 km).
Does Hotel Plaza Cozumel have any great views?
Yes, guests often enjoy the harbour view available here.
Is Hotel Plaza Cozumel accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.