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El Cid La Ceiba Beach Hotel

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#14 of 51 Hotels in Cozumel
Certificate of Excellence
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1 room 2 adults 0 children
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El Cid La Ceiba Beach Hotel
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1,568 Reviews from our TripAdvisor Community

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Showing 1,385: English reviews
Topeka, Kansas
Reviewed 2 January 2014 via mobile

We stayed the week before X-mas and the resort was quiet. I would say resort is a stretch for this place. We got a room in the towers, on the 9th floor and the view was amazing. Rooms are simple, balcony was small, but all very clean. We loved snorkeling right at the motel and enjoyed the area. What was...

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Helpful?
1Thank deelaird
Andresmaillard, Gerente at El Cid La Ceiba Beach Hotel, responded to this review

Dear Guest: On behalf of el cid la ceiba hotel I want to thank you for this review. We appreciated all type of comments positive or negative are good tools to help us to improve our services, thank you also for recognizing that our resort is clean, nice staff and great amazing view. Hoping to give us another opportunity to...

Orlando, Florida
Reviewed 31 December 2013

My wife and I are avid travelers and we love to take in the sights, wonders and smells of the local area that we visit. This year we decided to take a trip over to Cozumel, Mexico, just off the east coast of Yucatan. After searching through many of the resorts in the area, we came across the El Cid...

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Helpful?
2Thank BeamonBattieIII
Andresmaillard, Gerente at El Cid La Ceiba Beach Hotel, responded to this review

Dear Guest: On behalf of el cid la ceiba Hotel I want to express my gratitude for this lovely review. Is an honor to know that we are in the correct direction, Our objective is to provide the highest standard of Customer Care possible and always aim for excellence in service so it is very satisfying to know that we...

Manassas, Virginia
Reviewed 30 December 2013

The room was a disaster. Broken air-conditioner that actually put moisture into the room, rather than pulling it out. Water dripping off the ceiling, broken shower, broken toilet. No wifi in the rooms, and very sketchy connection in even the common areas of the lobby or restaurant. Food was mediocre and inconsistent. Some meals were good, others were not. Cold...

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Helpful?
1Thank Tracy S
Andresmaillard, Gerente at El Cid La Ceiba Beach Hotel, responded to this review

Dear Guest I would like you to know that I take very seriously all Guest's Comments in order to improve our hotel facilities, therefore, we will take in consideration to all your suggestions and we are taking note of the other details and has been already shared with my management team in order to improve each points you have mentioned....

Montreal
Reviewed 29 December 2013

The place is quite smelly. There is NO internet access in any of the rooms. The internet access outside is so weak that you cannot use it. This is a very tacky/cheap place and a pungent smell everywhere. The rooms feels like a cheap motel along the highway. Never go there.

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Helpful?
3Thank MaudDeMaud
Andresmaillard, Gerente at El Cid La Ceiba Beach Hotel, responded to this review

Dear Guest: First at all I want to thank you for tyour time to post this comments. we always appreciate all type of review positive or negative will help us to improve areas and services. i can see that you are really unhappy for the internet fails and i want to let you know that we are working with our...

Carthage, Missouri
Reviewed 27 December 2013

We loved this resort. They had great food and very friendly staff. I would recommend this resort to anyone wanting to go to Cozumel for a relaxing vacation. Most days there wasn't a lot going on at the resort which we liked. The views were nice and they have a good place to snorkel. We saw some amazing fish. The...

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Helpful?
1Thank neroyer
Andresmaillard, Gerente at El Cid La Ceiba Beach Hotel, responded to this review

Dear Guest: On behalf of El Cid La Ceiba Hotel I want to thank you for this amazing review, day by day we do all our effort for make an unforgettable stay for all our guest. It is very gratified for us that we meet your expectations and thank you for the honor to host you at this special ocassion....

Cincinnati, Ohio
Reviewed 27 December 2013

It's clean and it's inexpensive, but don't expect much besides that. I wouldn't call it a resort by any means. It's got a pool, a little beach area and a restaurant but most hotels in the states have this and they don't refer to themselves as a resort. The service is okay - we had one server add a margarita...

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Helpful?
1Thank Kristin W
Andresmaillard, Gerente at El Cid La Ceiba Beach Hotel, responded to this review

Dear Guest: I would like you to know how very sorry we are to hear that you had a disappointing vacation, my management team has reviewed the details you shared and they will reinforce areas where is required. We work hard as a team to provide the best service to each of our customers and I’m sincerely sorry to read...

Olathe, Kansas
Reviewed 25 December 2013

El Cid seems to be a 3 part business. It's a hotel, a timeshare, and a cruise attraction. It is obvious that without all parts of the business the building would not be kept up as well and they would have a lot less staff on hand. The down side to this is that as a guest you are valued...

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Helpful?
2Thank Fairlypicky
Andresmaillard, Gerente at El Cid La Ceiba Beach Hotel, responded to this review

Dear Guest: On behalf of all the staff of Hotel El Cid La Ceiba Resort I wish to thank you for your review. We sincerely regret if our resort did not exceed your expectations in some aspects. Thank you also for your positive comments:) We are at your service anytime if you would like to contact us and thank you...

Houston, Texas
Reviewed 19 December 2013

Recently stayed here for a weekend and it a very clean and relaxing. It's definitely not the most up-to-date or luxurious hotel, but it works. The pool is very nice and you can enjoy many great meals right by the water. The staff members are great and greeted me at check-in with a glass of champagne. They helped me organize...

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Helpful?
2Thank Jamie D
Andresmaillard, Gerente at El Cid La Ceiba Beach Hotel, responded to this review

Dear Guest: On behalf of el Cid la Ceiba hotel, Thank you very much for taking the time to share the experience you had at our property. It is very satisfactory for us to know that you enjoy our resort, facilities, food and the great services of our staff. All our guest comments make us to improve our services in...

Jasper, Georgia
Reviewed 19 December 2013

We met some family members who were in the area here instead of trying to go to a restaurant because we thought it would be more relaxing and we were right! We really mainly used the pool and lunch area because we were talking so much we did not participate in many activities. We were served quickly upon arrival and...

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Helpful?
2Thank loribledsoe
Andresmaillard, Gerente at El Cid La Ceiba Beach Hotel, responded to this review

Dear Visitors: It is a privilege to be the rendezvous for your family and we are very proud to be your preference place for this special occasion, is an honor and we want to thank you for this opportunity. we look forward to seeing you soon on this your special place in Cozumel Mexico. Merry Christmas and Happy New Year....

Michigan
Reviewed 17 December 2013

Recently returned from 11 night stay with my husband. We enjoyed our time here. the rooms were clean, comfortable and provided us with everything we needed. We walked out right to the small beach which was great. Esther worked hard to accommodate our requests. she was extremely kind. The food was excellent and all the staff were very attentive. We...

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Helpful?
2Thank susan53antiques
Andresmaillard, Gerente at El Cid La Ceiba Beach Hotel, responded to this review

Dear Guest: Thank you very much for your comments it will be an Honor to have you back son here at home away from home. Merry Christmas Andres Maillard

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Amenities

Highlights
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Restaurant
  • Bar/Lounge
  • Free Internet
  • Free Parking
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Hot Tub
  • Tennis Court
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Paid Internet
Services
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Meeting Rooms
  • Concierge
  • Multilingual Staff
  • Dry Cleaning
  • Laundry Service
Official Description (provided by the hotel)
El Cid La Ceiba Beach resort is an oceanfront paradise perfectly in tune with Cozumel's easygoing island rhythms. Explore the island's enchanting beaches, lush mangrove forests and brilliantly colored reefs with amazing sea life. Whether you are in search of a romantic getaway or a tropical setting to reconnect with family and friends, our intimate and friendly resort offers the ideal setting for snorkeling, diving or simply lazing by the pool. Your vacation is sure to be relaxing and authentic experience at El Cid La Ceiba. • Babieca Dive Shop on site with PADI certified dive masters. • Spectacular diving, snorkeling and unmatched ocean views. • European and All-Inclusive Plans • Fly High Adventures, eco-park featuring 6 zip line platforms and six rugged trails • Two swimming pools: a free-form pool with kids' area and a tide pool with cascading waterfalls, rock formations, and lush gardens • Ocean View and Ocean Front Accommodations. • All Inclusive and European Meal Plans • International cuisine in our Oceanfront Restaurants • Nearby shopping at Plaza & downtown area. • Three miles from Chakanaab Park • Only Six miles from Cozumel International Airport ... more   less 

Additional Information about El Cid La Ceiba Beach Hotel

Address: Carr. a Chankanaab Km 4. 5, Cozumel 77600, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cozumel
Price Range: ₹ 7,556 - ₹ 16,201 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — El Cid La Ceiba Beach Hotel 3.5*
Number of rooms: 60
Reservation Options:
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Also Known As:
El Cid Cozumel
El Cid La Ceiba Cozumel
Hotel Style:
#7 Top resorts Hotel in Cozumel
#8 On the Beach Hotel in Cozumel
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Questions & Answers

Here's what travellers have asked, with answers from El Cid La Ceiba Beach Hotel staff and other travellers.
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Questions? Get answers from El Cid La Ceiba Beach Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Higher floor better view. I stayed on the 4 th floor. View blocked by tree and roof ”
 of 5 bubbles winsir, 18 Jan 2017 | Read review
“One bedroom unit sleeps 2 adults and 1 child.”
 of 5 bubbles hedodivers, 18 Jan 2017 | Read review
“The kitchen dishes and utensils were limited. We did not have a full set of anything. It would be difficult to prepare anything other than a very basic meal. I requested some of their specialized pillows which helped to improve the sleep quality.”
 of 5 bubbles FREDMazatlan, 17 Jan 2017 | Read review
“Get a higher room for a sunset view.”
 of 5 bubbles HeatherP2, 16 Jan 2017 | Read review
“Make sure you emphasize if you are smoking or non-smoking”
 of 5 bubbles _vgonzalez1418, 16 Jan 2017 | Read review
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