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Casa Mexicana Cozumel

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Casa Mexicana Cozumel
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978 Reviews from our TripAdvisor Community

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There are newer reviews for Casa Mexicana Cozumel
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Showing 821: English reviews
mn
Reviewed 24 February 2015

This hotel was very clean and spacious. Located on the Main Street down town so very convenient. We had an ocean view room (across street) and it wasn't noisy from the street below. No pool but a sunning potion. Nice breakfast too!

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Thank 65chev
GerenciaCMC, General Manager at Casa Mexicana Cozumel, responded to this review

Dear Guest Kind regards from Cozumel Thank you very much for your comments and as you mention we are located in the heart of Cozumel an is very rewarding for us to know that our services have been welcomed by you. About the pool we have one small but with a stunning ocean view . We look forward to your...

Brazil
Reviewed 21 February 2015 via mobile

Everthing is perfect!! Very good location, wonderful breakfast , nice Staff, big rooms , good shower , nice balcony , everything perfect!!! And Good price!!! I recommend it 100%!! .................................................

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Thank Flavio08
GerenciaCMC, General Manager at Casa Mexicana Cozumel, responded to this review

Dear Guest Kind regards from Cozumel Thank you for sharing your experience at our hotel. It is very rewarding for us to know that our services and location have been welcomed by you. Sincerily Lic. Adriana Caballero

Reviewed 16 February 2015 via mobile

Nice, clean friendly place. If you are a diver though, there will be taxi fares to and from your diving. Most dive shops won't pick you up this far north. Nice change of pace being in San Miguel. It was still quiet and peaceful. The breakfasts are AWESOME and included.

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2Thank LHedien
GerenciaCMC, General Manager at Casa Mexicana Cozumel, responded to this review

Dear Guest Kind regards from Cozumel It is for us, very grateful experience to know that our services have been enjoyed for you. We will expect having your visit again. Sincerily Adriana Caballero

Chippewa Falls, Wisconsin
Reviewed 12 February 2015

This hotel is not fancy, but it is nice and clean with a great location, if you want to be close to town. It is right in the thick of things, so when you walk out the door you are just steps away from stores and restaurants. You are directly across the street from the ocean, however there is no...

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Helpful?
Thank Amy L
GerenciaCMC, General Manager at Casa Mexicana Cozumel, responded to this review

Dear guest Kind regards from Cozumel We appreciate your comments about your experience in our hotel. is a pleasure to serve you. We hope to see you again very soon. Sincerily Adriana Caballero

Overbrook, Kansas
Reviewed 8 February 2015

We really enjoyed our stay here. The staff was very accommodating. Our rooms were cleaned daily. We liked the personal touch the room attendants did by creating sculptures with our towels. I did not like the idea of leaving my United States drivers license at the front desk in order to obtain beach towels. The breakfast each morning was a...

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Helpful?
1Thank LWiezorek
GerenciaCMC, General Manager at Casa Mexicana Cozumel, responded to this review

Dear Guest Kind regards from Cozumel We appreciate your comments about your experience in our hotel. We are able to provide you a new wifi connection, faster and stronger everything to make your stay a best experience and good communication tools. Sincerily Adriana Caballero

Vantaa, Finland
Reviewed 6 February 2015

We got a room with the balcony and view to the inside "hall" where breakfast was served..not so nice, no way I Could have sat outside and enjoy the view..in the room it smelled mould, you Could smell it also in the corridor.. Location was good, close enough to the ferry so need to take a taxi. But overall 2...

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Thank Pirkko B
GerenciaCMC, General Manager at Casa Mexicana Cozumel, responded to this review

Dear Guest Kind regards from Cozumel Thank you very much for sharing your experience at our hotel. We hope to have you again with us and provide you a greater service. Sincerily Adriana Caballero

Reviewed 2 February 2015

Booked ocean view room. Never got it. Moved to 2 different city view rooms. No blow dryer in room (website says included with room so didn't bring my own ). Breakfast is never hot; scrambled eggs are runny. Telephone in room didn't make local calls. Staff rude and didn't seem to care we didn't have room we reserved(wanted to give...

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2Thank srs72
GerenciaCMC, General Manager at Casa Mexicana Cozumel, responded to this review

Dear Guest We are really sorry for the inconvenience. A complaint to our hotel allows us to improve and rectify the problem to prevent similar situation from recurring. We look forward to your presence again and give us the opportunity to provide you a greater service. Sincerily Adriana Caballero

Greer, South Carolina
Reviewed 30 January 2015

This was our first visit to Cozumel and it will be the last - but that's for another review. Casa Mexicana is a nice hotel located near the ferry and close to many (many) shops and restaurants. The hotel is located across the street from the waterfront. There are no sandy beaches for quite a ways; the shoreline is rocky...

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Thank A_Broad_Traveller
GerenciaCMC, General Manager at Casa Mexicana Cozumel, responded to this review

Dear Guest Kind regards from Cozumel Thanks a lot for your comments, and as you mention, we are located in the heart of Cozumel with a stunning ocean view and near the ferry and many restaurants. We hope to see you soon in Casa Mexicana Cozumel and provide you a greater service. Sincerily Adriana Caballero

Reviewed 27 January 2015 via mobile

Hotel is located very close to the ferry, so you don't have to take a taxi. Room was clean and staff friendly. But there are some things that was really annoying. We arrived at 11 a.m and they let us wait until 3 p.m. with all our heavy baggage for check in. Our reservation was made and paid 3 months...

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1Thank Martin Č
GerenciaCMC, General Manager at Casa Mexicana Cozumel, responded to this review

Dear Guest KInd regards from Cozumel We understand your situation, and we are really sorry for the inconvenience . A complaint to our services allows to rectify the problem and prevent similar situation from recurring. We hope to have you again with us and provide you a greater service. Sincerily Sdriana Caballero

Miami, Florida
Reviewed 26 January 2015

I've been to Casa Mexicana many times. This hotel is in great location, close to ferry boat pier to Playa del Carmen and right in down town. You cal walk almost everywhere. Excellent breakfast and very clean. Wifi not the best but still ok

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Thank FrequentTraveler164
GerenciaCMC, General Manager at Casa Mexicana Cozumel, responded to this review

Dear Guest Kind regards from Cozumel Thank you for your comments and as you mention, we are located in the heart of Cozumel with a stunning ocean view and cruise ships arriving in this beautiful Island. We are working to provide you faster and stronger wifi connection, to make your stay a best experience and good communication tools. Sincerily Adriana...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Breakfast included
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free Parking
About the property
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Breakfast included
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Conference Facilities
  • Free Parking
  • Banquet Room

Additional Information about Casa Mexicana Cozumel

Address: Av Rafael E Melgar 457 Sur entre 5 y 7, Cozumel 77600, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cozumel
Price Range: ₹ 4,908 - ₹ 9,424 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Casa Mexicana Cozumel 3*
Number of rooms: 90
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Also Known As:
Casa Mexicana Cozumel Hotel Cozumel
Casa Mexicana Hotel Cozumel
Cozumel Casa Mexicana
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Questions & Answers

Here's what travellers have asked, with answers from Casa Mexicana Cozumel staff and other travellers.
23 questions
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Questions? Get answers from Casa Mexicana Cozumel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We had rm 407”
 of 5 bubbles 574debrag, 24 Mar 2017 | Read review
“There are ocean view rooms for an upgrade fee.”
 of 5 bubbles scubadoo8, 16 Mar 2017 | Read review
“Ask to be away from the open air buffet due to potential early morning noise.”
 of 5 bubbles crvettr01, 16 Mar 2017 | Read review
“Top floors should be quieter, especially in the morning. Ocean view rooms were worth the extra $$$ in our opinion”
 of 5 bubbles WICorgis, 11 Mar 2017 | Read review
“Ocean front rooms are very nice, but don't know if it is worth the extra cost.”
 of 5 bubbles Goldenhaley, 11 Mar 2017 | Read review
5 of 5