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Grand Park Royal Cozumel

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#13 of 50 Hotels in Cozumel
Certificate of Excellence
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3,351 Reviews from our TripAdvisor Community

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There are newer reviews for Grand Park Royal Cozumel
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Showing 2,530: English reviews
Goodyear
Reviewed 2 weeks ago

Great staff, many long-time employees. We were delighted to see familiar faces after a 9 year absence since the last time we were there. The sea-front swim-up pool bars have magnificent views of cruise ships and the sea. Lovely ambience and charming feel to this perfectly-sized resort. We love the mid-size compared to larger glitzy resorts that can be overwhelming....

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Helpful?
Thank O4621OJcaroll
PARKCZM, Gerente at Grand Park Royal Cozumel, responded to this review

Dear O4621OJcaroll, First of all, I would like to thank you for choosing Grand Park Royal Cozumel as host of your holidays. It is with great pleasure that I read the review you kindly shared. It please me to know how special your stay was as your satisfaction is ours as well. Hopefully I will have the opportunity of welcoming...

West Seneca, New York
Reviewed 2 weeks ago via mobile

I don't understand what there is to complain about here. Food - went to all 3 restaurants, buffets and snack places and no one had any complaints - there was always something for everyone. The guacamole is amazing!! Also loved the coffee shop..had about 2 lattes daily - delicious. Workers - while they don't all speak great English, all our...

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Helpful?
2Thank ToucanBuffalo_NY
PARKCZM, Gerente at Grand Park Royal Cozumel, responded to this review

Dear ToucanBuffalo_NY, First and foremost, I would like to express my gratitude upon your decision to stay at Grand Park Royal Cozumel. Thank you for taking the time to share the delightful experience you had at our resort. It is an honor to read how much you enjoyed our facilities as well as the service provided. Our mission is to...

Cancun, Mexico
Reviewed 2 weeks ago

All the staff is so friendly everybody working hard to us make feel special thanks for everything speciality restaurant should allow kids because is a family resort , I had many dinner separate of my family and isn't good

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Helpful?
Thank liliaedwinah
PARKCZM, Gerente at Grand Park Royal Cozumel, responded to this review

Dear liliaedwinah, Above all, I want to thank the confidence placed on Grand Park Royal Cozumel as host of your vacation and the time taken to share your charming experience. Thanks to reviews like yours, we are able to identify opportunity areas that we can improve to provide you with a more exceptional service. I hope you will accept my...

Warner Robins, Georgia
Reviewed 2 weeks ago

We should have stayed longer. Everything was clean, the staff was very willing to serve, and everyone was extremely nice. The food, drinks and room were good, especially for the overall cost. We will come back. Rent a car and see the island.

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Helpful?
Thank charlesbA3384TW
PARKCZM, Gerente at Grand Park Royal Cozumel, responded to this review

Dear charlesbA3384TW, Before anything else, thank you for your stay at Grand Park Royal Cozumel and for the time taken to share your pleasing experience. It is very rewarding to know how much you enjoyed your stay at our resort. Please know that our aim is to go beyond your expectations and I am truly content to find out that...

Oakland
Reviewed 3 weeks ago

The only redeeming quality of this place was the staff. Other than that, it is not worth the money. The "food" was absolutely horrific. My husband and I ate here for only 2 days (out of 8) before we decided that we could no longer torture ourselves by attempting to eat the food that was served here. We spent way...

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Helpful?
2Thank Brooke M
PARKCZM, Gerente at Grand Park Royal Cozumel, responded to this review

Dear brookejustine, Please let me thank you in the first place for staying at Grand Park Royal Cozumel. Since our main goal is to constantly improve the services we offer, any feedback is of great value to us. It is with great concern that I read the review you kindly shared. It disappoints me to know that we did not...

North Royalton
Reviewed 3 weeks ago

We have stayed in 3 different rooms at 3 different price points and all were very nice. The food is excellent in all of the restaurants as well as the buffet. The pools are easily accessible and the beach is spectacular.

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Helpful?
Thank O4589BMkathleens
PARKCZM, Gerente at Grand Park Royal Cozumel, responded to this review

Dear O4589BMkathleens, Please let me thank you in the first place for staying at Grand Park Royal Cozumel and for taking the time to share your pleasant experience. It is an honor to read how much you enjoyed our facilities as well as the service provided. Our mission is to make every stay as pleasant as possible and it is...

A TripAdvisor Member
dayton
Level Contributor
7 reviews
2 helpful votes
Reviewed 3 weeks ago via mobile

There are both good and bad things about this resort. First off it is a good value for what you pay to stay here. The resort is beautiful with excellent pools and views. The rooms are nice sized and modern, however the beds are very firm which I found uncomfortable. The all inclusive is a good deal, however you feel...

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Helpful?
1Thank A TripAdvisor Member
PARKCZM, Gerente at Grand Park Royal Cozumel, responded to this review

Dear guest, Before anything else, thank you for your stay at Grand Park Royal Cozumel. Your comments are very important to us as they help us identify our areas of opportunity and continue to reach our goal which is our guests satisfaction. I am really sorry we could not prevent this kind of inconveniences from happening during your stay. Please...

Morgantown
Reviewed 3 weeks ago

From the time we arrived till the day we left the service was excellent. The resort was clean, very attractive, and the improvements unbelievable. They did a great job! Example was this trip I have had knee surgery that has not healed right. Every time I move especially getting out of a chair someone offered assistance, they strive to make...

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Helpful?
Thank Dennis G Z
PARKCZM, Gerente at Grand Park Royal Cozumel, responded to this review

Dear Dennis G Z, Please let me thank you in the first place for staying at Grand Park Royal Cozumel and for taking the time to share your pleasant experience. I am delighted to read how we succeeded in making your stay a memorable and unique experience. Know that our priority is to be very attentive towards your needs and...

Hackettstown
Reviewed 3 weeks ago

This is my 2nd time staying at the resort in this calendar year. The grounds: The is one of the most striking features. Clearly someone that understands landscape architecture had their hand in this masterpiece. When on the property, you have neither the sense of being an ant in a huge colony nor the restrictions of being too tightly contained....

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Helpful?
1Thank CLeanzo
PARKCZM, Gerente at Grand Park Royal Cozumel, responded to this review

Dear CLeanzo, First and foremost, I would like to express my gratitude upon your decision to stay at Grand Park Royal Cozumel. Thank you for taking the time to share the delightful experience you had at our resort. Is very pleasant to read how much you enjoyed our service and facilities. Kindly let me remind you that our mission is...

Peoria, Arizona
Reviewed 4 weeks ago

Vacation with family, had a great time! Amenities were good, pool side bar and food service were good! Was really looking forward to more variety of seafood dishes but was not too impressed with restaurant menu selections!

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Helpful?
Thank 542audrich
PARKCZM, Gerente at Grand Park Royal Cozumel, responded to this review

Dear 542audrich, First of all, I would like to thank you for taking the time to share your enchanting experience and for choosing Grand Park Royal Cozumel as host of your vacation. It is with great pleasure that I read the review you kindly shared. It please me to know how special your stay was as your satisfaction is ours...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Beachfront
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Free Parking
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Turquoise - often crystal clear waters -are just offshore. Beneath the surface are breathtaking reefs to attract undersea divers (and fantastic undersea life) from around the world and the Grand Park Royal Cozumel is in the center of it all. The leading All-inclusive on the island welcomes guests to 342 spacious guest rooms each with balcony overlooking the finest corner of the Caribbean. All inclusive, unlimited meals, drinks, snacks, 4 restaurants, buffet style and a la carte, 2 snacks, Café Sole (coffee house), 5 bars, room service 24 hours, in room mini-bar that is restocked daily, high-speed internet access (surcharge) or basic free internet, live entertainment, kids' club (0 -12 years old), fully equipped fitness center ($), spa, 3 resort swimming pool (including 2 infinity pools, main pool & kids club pool with water slides) and two Jacuzzis facing the ocean. ... more   less 

Additional Information about Grand Park Royal Cozumel

Address: Playa Paraiso Km 3.5 Carretera Chankanaab, Cozumel 77600, Mexico (Formerly Park Royal Cozumel)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cozumel
Price Range: ₹ 10,278 - ₹ 28,723 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Grand Park Royal Cozumel 4*
Number of rooms: 342
Reservation Options:
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Also Known As:
Park Royal Cozumel Hotel Cozumel
Park Royal Hotel Cozumel
Park Royal Cozumel Mexico
Hotel Style:
#6 Top resorts Hotel in Cozumel
#6 Luxury Hotel in Cozumel
#7 Spa Hotel in Cozumel
#7 On the Beach Hotel in Cozumel
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Questions & Answers

Here's what travellers have asked, with answers from Grand Park Royal Cozumel staff and other travellers.
340 questions
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Questions? Get answers from Grand Park Royal Cozumel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Our room a tad tricky but once we knew how things worked. Its set up to have your room key inserted in a slide holder to have the lights work, plus our bedroom how the room was set up if closed it took a room key to unlock. I think when first arrival a person should meet in the room to show. ”
 of 5 bubbles brianpO7411AG, 1 Dec 2016 | Read review
“If you are not a Park Royal member you will not get a prime room. Ask for one above the 6th floor with a pool view.”
 of 5 bubbles mikesL4757ZA, 1 Dec 2016 | Read review
“Choose a room on the upper floors.”
 of 5 bubbles thefaxdoctor, 27 Nov 2016 | Read review
“Gold members should not have to repeatedly ask for toiletries or face wash cloths. This became annoying.”
 of 5 bubbles janetevelynl, 21 Nov 2016 | Read review
“The room in the tower was very spacious and worth the upgrade with the adjacent bar/breakfast location.”
 of 5 bubbles O4589BMkathleens, 14 Nov 2016 | Read review
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