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Grand Park Royal Cozumel

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#13 of 51 Hotels in Cozumel
Certificate of Excellence
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1 room 2 adults 0 children
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Grand Park Royal Cozumel
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3,787 Reviews from our TripAdvisor Community

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There are newer reviews for Grand Park Royal Cozumel
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Showing 2,856: English reviews
CA
Reviewed 15 August 2014

Pros: The Mexican restaurant was really good. The Italian wasn't bad either. The omelettes at breakfast were always delicious. The staff was helpful and the nicest ever. The rooms were clean and comfortable. They even had my scotch of choice on hand! Snorkeling was cool and the bars were great. Make sure you get a room on the ocean side....

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Helpful?
Thank mextraveler777
PARKCZM, General Manager at Grand Park Royal Cozumel, responded to this review

Dear Guest Thank you for reviewing Park Royal Cozumel. We're glad to hear you had a good time while staying with us, however, we would like to extend an apology for any inconveniences you experienced as well. We´ll be glad to have the opportunity to welcome you again in the future. Cordially,

Houston
Reviewed 15 August 2014

Clean hotel.Very helpful staff.Dining experience was poor.Food quality should be improved especially on Italian and Mexican restaurants. Make sure you insists on ocean view room ( pay more if required) Its worth it.Try to get a corner room its sunny and more roomy. Food is OK at buffet but restaurants ( both Italian and Mexican) were poor.

Review collected in partnership with this hotel
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Helpful?
Thank OneLTHouston
PARKCZM, General Manager at Grand Park Royal Cozumel, responded to this review

Dear Guest Thank you for sharing your experience at Park Royal Cozumel on TripAdvisor. Thank you for all of the compliments of our accommodations and staff, however, we would like to extend an apology for any inconveniences you experienced as well. We are looking forward to welcoming you back again on a near future! Cordially,

Mannville, OK
Reviewed 14 August 2014

We absolutely love staying a Park Royal in Cozumel. This in my husband and I's third time staying and the place just keeps getting better. We took our 2 year old daughter with us and the staff was really great to her. The nightly entertainment was spectacular! We stayed 7 nights and went to every show except one. They were...

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Helpful?
1Thank Brandy G
PARKCZM, General Manager at Grand Park Royal Cozumel, responded to this review

Dear Guest Thanks for sharing your last experience at Park Royal Cozumel on Trip Advisor! We are delighted to know how much fun you and your family had staying at Park Royal Cozumel. It is nice to know that your daughter had enjoyed the mini disco all nights and we´re glad to know that you loved the food and enjoyed...

Post, Texas, United States
Reviewed 13 August 2014

The staff is wonderful and very friendly! The place is very nice. We were a little disappointed part of the beach was under construction so we were unable to have full access. I wish they had more than one buffet dining and they would add at least another restaurant. The food at the restaurants were fabulous. Our biggest downfall at...

Review collected in partnership with this hotel
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Helpful?
Thank Channa J
PARKCZM, General Manager at Grand Park Royal Cozumel, responded to this review

Dear Guest Thank you for sharing your comments regarding your most recent stay at Park Royal Cozumel. Thank you for all of the compliments of our accommodations and staff, however, we would like to extend an apology for any inconveniences you experienced as well. We are looking forward to welcoming you back again next year! Cordially,

Kearney, Nebraska, United States
Reviewed 13 August 2014

We had a group of 9 people, students, coworkers and spouses. Everyone had a great time and we are planning on doing again next year. The hotel was fun for everyone, we met great and wonderful new friends and had amazing activities everyday. Loved Tequila Volleyball, and the evening entertainment. Francisco and Jesus made the trip memorable. We would not...

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Helpful?
Thank Anna C
PARKCZM, General Manager at Grand Park Royal Cozumel, responded to this review

Dear Guest We are happy to hear about your visit at Park Royal Cozumel. We are also pleased to know you and your party had a great time staying with us. We're also glad that Francisco, Jesus and the entertainment staff were able to keep you occupied throughout your stay with such great activities our resort has to offer. Thank...

Pittsburgh, PA
Reviewed 13 August 2014

I had a great time while visiting Cozumel in July. The pool was nice, Infinity pool looked cool and loved the swim up bar. I never got a chance so hit up their beach area. Staff was very friendly and helpful. Day pass was $40 and they let me in around 11. Highly recommended.

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Helpful?
Thank Jeff F
PARKCZM, General Manager at Grand Park Royal Cozumel, responded to this review

Dear Guest We are glad to know that you had a great time visiting Park Royal Cozumel. We love taking care of our clients and it makes us proud that we could assist you during your stay with us, however, we would like to extend an apology for any inconveniences you experienced as well. Thank you for your recommendation! Cordially,

Washington DC, District of Columbia
Reviewed 13 August 2014

Glows:The beach side infinity pool was cool. Resort staff brought exotic creatures to the beach for pictures such as Parrots and Lizards. The bartenders kept the drinks flowing, especially if you included a tip. The water was the clearest I've ever experienced. There were shops on site, each night, to make purchases. All sellers could be talked down. The dinner...

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Helpful?
Thank Jay718
PARKCZM, General Manager at Grand Park Royal Cozumel, responded to this review

Dear Guest We are delighted to know how much fun you had staying at Park Royal Cozumel. Congratulations to your wife! We are pleased to know that the staff could assist you with the celebration and are glad you found our food enjoyable. We also appreciate you sharing your feedback, as it helps in making improvements to our resort to...

Tishomingo, Oklahoma
Reviewed 12 August 2014

Get a pencil and paper and write this down and take it with you so the good stuff will happen for you, and the bad stuff will not...we stayed from august 4 to august 11, 2014. This is the second year in a row we have stayed at the Park Royal...both times were absolutely perfect...cold air in the rooms...and there's...

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6Thank imagoodn
PARKCZM, General Manager at Grand Park Royal Cozumel, responded to this review

Dear Guest Thank you for sharing this detailed review of your experience at Park Royal Cozumel. It's wonderful hearing from our guests regarding their stay and how useful they find our location and accommodations. We are glad to know that Aldo could assist you with your needs during your vacation as well. We hope that you will choose to stay...

Bettendorf, Iowa
Reviewed 12 August 2014

Based on the reviews we read, we expected the Park Royal to be a modest resort equivalent to its relative cost effectiveness. We anticipated an enjoyable stay albeit our expectations weren’t high for the Park Royal being an “exceptional” resort. We even assumed that we would dine out some evenings even though we paid the all-inclusive fee, which was okay...

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3Thank Funinsunfamily_3
PARKCZM, General Manager at Grand Park Royal Cozumel, responded to this review

Dear Guest We greatly appreciate you sharing your feedback with us regarding your previous stay at Park Royal Cozumel. We are sorry if our accommodations did not live up to your expectations, but take feedback such as yours helpful. This allows us to understand the needs of our guests in depth, will certainly pass along your concerns to our respective...

Reviewed 8 August 2014

My family and i stayed at this hotel in July . We had a party of 37 people and the service was great. The staff is very professional, curtious, and very attentive. The rooms are clean and spacious. We had a double bed which was no big deal. There' s American restaurant, Italian restaurant, and a buffet.The Mexican restaurant was...

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Helpful?
Thank Cali4niagirl87
PARKCZM, General Manager at Grand Park Royal Cozumel, responded to this review

Dear Guest Thanks for reviewing your last stay on Park Royal Cozumel. We really appreciate your kind words and are happy to know that you have enjoyed your last stay with us. We are honored to know that you have chosen us as a host hotel for your family vacations and specially are glad to know that you enjoyed our...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Beachfront
  • Room Service
  • Free Internet
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Paid Wifi
Services
  • Free Parking
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Turquoise - often crystal clear waters -are just offshore. Beneath the surface are breathtaking reefs to attract undersea divers (and fantastic undersea life) from around the world and the Grand Park Royal Cozumel is in the center of it all. The leading All-inclusive on the island welcomes guests to 342 spacious guest rooms each with balcony overlooking the finest corner of the Caribbean. All inclusive, unlimited meals, drinks, snacks, 4 restaurants, buffet style and a la carte, 2 snacks, Café Sole (coffee house), 5 bars, room service 24 hours, in room mini-bar that is restocked daily, high-speed internet access (surcharge) or basic free internet, live entertainment, kids' club (0 -12 years old), fully equipped fitness center ($), spa, 3 resort swimming pool (including 2 infinity pools, main pool & kids club pool with water slides) and two Jacuzzis facing the ocean. ... more   less 

Additional Information about Grand Park Royal Cozumel

Address: Playa Paraiso Km 3.5 Carretera Chankanaab, Cozumel 77600, Mexico (Formerly Park Royal Cozumel)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cozumel
Price Range: ₹ 9,637 - ₹ 23,514 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Grand Park Royal Cozumel 4*
Number of rooms: 342
Reservation Options:
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Also Known As:
Park Royal Cozumel Hotel Cozumel
Park Royal Hotel Cozumel
Park Royal Cozumel Mexico
Hotel Style:
#6 Top resorts Hotel in Cozumel
#6 Luxury Hotel in Cozumel
#7 Spa Hotel in Cozumel
#7 On the Beach Hotel in Cozumel
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Questions & Answers

Here's what travellers have asked, with answers from Grand Park Royal Cozumel staff and other travellers.
476 questions
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Questions? Get answers from Grand Park Royal Cozumel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“4th floor great garden view view of pools and courtyard. Floor 9 and above would have ocean.”
cdev2017, 24 Apr 2017 | Read review
“Tower rooms have lots if street noise!!”
dsilvaggio, 18 Apr 2017 | Read review
“Ask for anything above the 5th floor to get the views. Avoid the rooms closest to the beach overlooks the small but sometimes busy road.”
762hectorc, 18 Apr 2017 | Read review
“Try out the ice cream shop”
alicalif, 17 Apr 2017 | Read review
“Try to get a Junior Suite. Also, get floors above the fifth floor for better views of the ocean..cruise ships block view on lower levels.”
debra02016, 13 Apr 2017 | Read review
5 of 5