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Grand Park Royal Cozumel

Orbitz.comUS$ 183*
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#13 of 52 Hotels in Cozumel
Certificate of Excellence
04/06/2017 05/06/2017
1 room 2 adults 0 children
US$ 277*
US$ 183*
Great Deal
US$ 189*
US$ 189*
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Grand Park Royal Cozumel
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3,857 Reviews from our TripAdvisor Community

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There are newer reviews for Grand Park Royal Cozumel
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Showing 2,898: English reviews
Seneca, South Carolina
Reviewed 4 days ago NEWvia mobile

Biggest detractor is the oceanfront, which is blocked by two or three cruise ships each day, all day. The pier for the ships almost encircles the resort, and it is a huge eyesore because it's painted orange & black stripes. It really detracts from the ocean beauty. There is no beach at this resort. Only a small, rocky water entry...

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Helpful?
Thank SCTravelerandskier
PARKCZM, Gerente at Grand Park Royal Cozumel, responded to this review

Dear SCTravelerandskier Let us thank you in the first place for staying at Grand Park Royal Cozumel. We appreciate your detailed review which will help us detect opportunity areas to enhance our overall service. It disappoints us to know that we were unable to meet your expectations, for which we apology. We are working on this issues for these inconveniences...

A TripAdvisor Member
2 reviews
Reviewed 4 days ago NEW

Very nice place, so beautiful, and excellent hotel and service. The pools are very nice and the bar & restaurants are ok. The rooms are good, but we just missed the ocean view. We hope back in the near future.

Review collected in partnership with this hotel
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Helpful?
Thank A TripAdvisor Member
PARKCZM, Gerente at Grand Park Royal Cozumel, responded to this review

Dear guest, Thank you for your stay at Grand Park Royal Cozumel and for such a positive review. It is enormously satisfying to know that you had a memorable stay. That is one of our main goals and it is good to know that we are on the right track. We will be pleased to host your holidays in the...

Reviewed 5 days ago NEW

Very nice staff with very good food. The only complaint I have is a lot more children in the pools. This property has four pools and they should make at least one of them for adults only. The daily events are a nice change of pace. The staff makes everything fun!

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Helpful?
Thank Beverly W
PARKCZM, Gerente at Grand Park Royal Cozumel, responded to this review

Dear Beverly W Thank you for your preference and for your kind review. It was a pleasure to welcome you at Grand Park Royal Cozumel. We are truly grateful for your appreciation towards the service provided and for highlighting how much you enjoyed your stay. Your satisfaction as guest is our priority. We will be glad to welcome you back...

Reviewed 5 days ago NEW

Very low quality resort with a big name, few good things are the location and is kept very clean. Main pool construction was extremely loud and the food quality was low than average. This place need a new manager with better idea how to run a resort. Kudos for housekeeping crew.

Review collected in partnership with this hotel
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Helpful?
Thank jmr712017
PARKCZM, Gerente at Grand Park Royal Cozumel, responded to this review

Dear jmr712017 Thank you for your preference. It was a pleasure to welcome you at Grand Park Royal Cozumel. We appreciate your detailed review which will help us detect opportunity areas to enhance our overall service. It is with great concern that we read your comments. It disappoints us to know that we did not succeed in meeting your needs,...

Reviewed 5 days ago NEWvia mobile

My friend and I stayed here for our 40th birthdays for 4 nights through Groupon and Vacation Express. I was quite weary to say the least. Would I arrive and it be a hoax? Well, it was beautiful! I would say it was well worth the money spent. Was it perfect? No. But nothing is. They do try to get...

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Helpful?
1Thank 328baker
PARKCZM, Gerente at Grand Park Royal Cozumel, responded to this review

Dear 328baker Thank you for your preference and for your kind review. It was a pleasure to welcome you at Grand Park Royal Cozumel. It is really pleasing to read how much you enjoyed our facilities and services. We are glad that we managed to make you feel comfortable and well cared for. We will be glad to welcome you...

Longview, Washington
Reviewed 6 days ago NEWvia mobile

We stayed at the Grand Park Royal for a week. This was our second trip there. At first I wanted to write a terrible review. We arrived Saturday and the lobby was full of 30-40 people checking in. Mostly large groups of families. The main pool under construction caused the other two pools to be ridiculously full. Sunday we tried...

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Helpful?
Thank atroch
PARKCZM, Gerente at Grand Park Royal Cozumel, responded to this review

Dear atroch Thank you for your preference and for your kind review. It was a pleasure to welcome you at Grand Park Royal Cozumel. We appreciate your detailed review which will help us detect opportunity areas to enhance our overall service. We would be pleased to welcome you again to demonstrate the improvements achieved. Cordially, Ignacio Rivera. General Manager.

Columbus, Indiana
Reviewed 1 week ago via mobile

So disappointed! When we checked in we were told we were Expedia VIP, even though we booked through Orbitz? Honestly, I feel like it was their way of saying "you're white, here's a special label for you". That rubbed me the wrong way. The "concierge" turned out to be a ruthless timeshare nazi. We were afraid to go back to...

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Helpful?
Thank estinson89
PARKCZM, Gerente at Grand Park Royal Cozumel, responded to this review

Dear estinson89 Let us thank you in the first place for staying at Grand Park Royal Cozumel. It is our priority to provide our guests with a memorable experience. Therefore, we appreciate any form of feedback as it helps us improve to continue exceeding your expectations. It is with great concern that we read your comments. It disappoints us to...

Fort Worth, Texas
Reviewed 1 week ago

Reading all previous reviews really were helpful. We walked off the airport property to catch the cab(great tip from previous reviews). This was our first trip out of the US and we really enjoyed everything. Our room is probably the best room we have ever stayed in 6th floor, king bed and amazing ocean views. No need to up grade...

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Helpful?
Thank elyjesse
PARKCZM, Gerente at Grand Park Royal Cozumel, responded to this review

Dear elyjesse First and foremost, we would like to express our gratitude for staying at Grand Park Royal Cozumel. Thank you for taking the time to share the delightful experience you had. We are truly grateful for your appreciation towards the service provided and for highlighting how much you enjoyed your stay. Your satisfaction as guest is our priority. We...

Spanaway, Washington
Reviewed 1 week ago

Everyone went out of their way to ensure you were comfortable. Rooms were very nice, clean, and comfortable. The person who cleaned our room created fun towel animals each day to put on our beds. Food in the restaurants was excellent. Bar tenders were great. They put on shows several nights and the troupe did an excellent job. Very high...

Review collected in partnership with this hotel
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Helpful?
Thank Kim O
PARKCZM, Gerente at Grand Park Royal Cozumel, responded to this review

Dear Kim O Let us thank you in the first place for staying at Grand Park Royal Cozumel and for taking the time to share your pleasant experience. Thank you for pointing out every little detail that you enjoyed during your stay. It is our pleasure to find out that our efforts are yielding results. We will be glad to...

Reviewed 1 week ago via mobile

This was our third time staying at the Grand Park Royal, and while certain things have changed and improved (minibars in rooms with beer, water, sodas), but the construction of the pool was loud and distracting and the food was quite mediocre. Basically the same food was presented almost daily, and became quite boring, and rather tasteless. The upside is...

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Helpful?
3Thank Steffany P
PARKCZM, Gerente at Grand Park Royal Cozumel, responded to this review

Dear Steffany P Thank you for your stay at Grand Park Royal Cozumel. It is thanks to comments like yours that we are able to identify our opportunity areas so as to continue to provide a quality service. Please accept our most sincere apologies for the unfortunate situations experienced during your stay. The corresponding departments have been aware of this...

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Free Parking
  • Beachfront
  • Room Service
  • Free Internet
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Family Rooms
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Paid Wifi
Services
  • Free Parking
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Turquoise - often crystal clear waters -are just offshore. Beneath the surface are breathtaking reefs to attract undersea divers (and fantastic undersea life) from around the world and the Grand Park Royal Cozumel is in the center of it all. The leading All-inclusive on the island welcomes guests to 342 spacious guest rooms each with balcony overlooking the finest corner of the Caribbean. All inclusive, unlimited meals, drinks, snacks, 4 restaurants, buffet style and a la carte, 2 snacks, Café Sole (coffee house), 5 bars, room service 24 hours, in room mini-bar that is restocked daily, high-speed internet access (surcharge) or basic free internet, live entertainment, kids' club (0 -12 years old), fully equipped fitness center ($), spa, 3 resort swimming pool (including 2 infinity pools, main pool & kids club pool with water slides) and two Jacuzzis facing the ocean. ... more   less 

Additional Information about Grand Park Royal Cozumel

Address: Playa Paraiso Km 3.5 Carretera Chankanaab, Cozumel 77600, Mexico (Formerly Park Royal Cozumel)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cozumel
Price Range: ₹ 9,018 - ₹ 24,977 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Grand Park Royal Cozumel 4*
Number of rooms: 342
Reservation Options:
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Also Known As:
Park Royal Cozumel Hotel Cozumel
Park Royal Hotel Cozumel
Park Royal Cozumel Mexico
Hotel Style:
#6 Luxury Hotel in Cozumel
#6 Top resorts Hotel in Cozumel
#7 On the Beach Hotel in Cozumel
#7 Spa Hotel in Cozumel
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Questions & Answers

Here's what travellers have asked, with answers from Grand Park Royal Cozumel staff and other travellers.
490 questions
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Questions? Get answers from Grand Park Royal Cozumel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“lower rooms by pool are a little noisy”
connieh335, 26 May 2017 | Read review
“Pay extra for a view. I think you have to get to the 4th floor or higher.”
oiblkn, 23 May 2017 | Read review
“Ocean view rooms are worth the extra money.”
beverlyw605, 22 May 2017 | Read review
“Request a room on the 6th floor or higher”
847lum, 4 May 2017 | Read review
“High room, OceanView - most rooms dont face ocean straight on, they are on an angle”
A963XOchris, 1 May 2017 | Read review
5 of 5
Orbitz.com
US$ 183* /night
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Bookit.comUS$ 189
Booking.comUS$ 189
AMOMAUS$ 277
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*Disclaimer
Prices are for 1 room, 2 adults
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