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Grand Park Royal Cozumel

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#13 of 51 Hotels in Cozumel
Certificate of Excellence
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Grand Park Royal Cozumel
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3,472 Reviews from our TripAdvisor Community

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Showing 2,618: English reviews
Reviewed yesterday NEW

While we purchased a room, we were only there for a few hours off the Oasis of the Seas. Just a 5 minute walk from the cruise terminal. Day passes are $50 USD pp and children $35, there were 2 adults and 2 children in our party and the price of the room was almost the same but gave us...

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Helpful?
Thank Shelly S
Reviewed yesterday NEW

My wife and I went to the Grand Park Royal in January. The hotel is really nice, great food, the rooms are clean, there's an ice cream place and a cafe (everything is included). The downside were that the gym is not included and you can't go really far from the beach to do snorkeling. Overall I really recommend this...

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Helpful?
Thank 568vladimird
Lexington, Kentucky
Reviewed 2 days ago NEW

Went to Cozumel in November 2016 and stayed here. Absolutely the cleanest resort I have stayed in Mexico or USA. Food is good and the omelets for breakfast are amazing. This is an all-inclusive resort and you most definitely will enjoy. The beach is across the street and you just walk through a tunnel under the road to get there....

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Helpful?
Thank Suzanne2012012112
PARKCZM, Gerente at Grand Park Royal Cozumel, responded to this review

Dear Suzanne2012012112 Let us thank you in the first place for staying at Grand Park Royal Cozumel and for taking the time to share your pleasant experience. It is very rewarding to know how much you enjoyed your recent stay. Our aim is to go beyond your expectations and we are content to find out that we are achieving it....

Reviewed 2 days ago NEW

This was an all inclusive hotel. The beach was nice, we saw a lot of fish swimming in the shallow water. That was the best part... We checked in around 3pm, we had two rooms, the numbers were in the 1100s, so we thought we were on the 11th floor. We were sad to find out that 1100s means first...

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Helpful?
Thank gpatel
PARKCZM, Gerente at Grand Park Royal Cozumel, responded to this review

Dear gpatel Thank you for your stay at Grand Park Royal Cozumel. One of our main goals is to constantly improve our services. That is why any kind of feedback is of great value to us. We extend an honest apology to you for the unpleasant situations occurred during your stay. We are currently implementing action plans to revert this...

San Antonio, Texas
Reviewed 2 days ago NEW

This is my honest and truthful experience at this hotel. The grounds are beautiful. Location was fairly convenient to alot. The rooms are actually really nice. We arrived in Cozumel on 12 Jan 2017. At the Airport, someone approached us and asked "what hotel" and then directed us to a counter after we said Grand Park Royal. Turns out, the...

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Helpful?
Thank Vicky A
PARKCZM, Gerente at Grand Park Royal Cozumel, responded to this review

Dear Vicky A First of all, we would like to thank you for choosing Grand Park Royal Cozumel as host of your recent holidays. We appreciate your detailed review which will help us detect opportunity areas to enhance our overall service. It is with great concern that we read your comments. It disappoints us to know that we did not...

Houston, Texas
Reviewed 2 days ago NEW

Gym cost was a surprise usually is inclusive in hoteles all inclusive, activities were poor, only three restaurans, food was average, personal in the front desk were average and some people in the car rental and activities offered were rude. The beach is so poor.

Review collected in partnership with this hotel
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Helpful?
Thank 296magdap
PARKCZM, Gerente at Grand Park Royal Cozumel, responded to this review

Dear 296magdap Let us thank you in the first place for staying at Grand Park Royal Cozumel. It is thanks to comments like yours that we are able to identify our opportunity areas so as to continue to provide a quality service. We hope you will accept our sincere apologies for the difficulties encountered. We are working on this issues...

Montreal, Quebec
Reviewed 2 days ago NEW

Great hotel, very clean, super friendly staff, good varied food, proximity to a ton of activities. The only minor downside is the food at the à la carte restaurants (but the buffet is great) and the fact that you don't get the "ocean" feeling. But a quick trip to the other side of the island will give you just that,...

Review collected in partnership with this hotel
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Helpful?
Thank barbaraO7728WY
PARKCZM, Gerente at Grand Park Royal Cozumel, responded to this review

Dear barbaraO7728WY First and foremost, we would like to express our gratitude for staying at Grand Park Royal Cozumel. Thank you for taking the time to share the delightful experience you had. First and foremost, we would like to express our gratitude for staying at Grand Park Royal Cozumel. Thank you for taking the time to share the delightful experience...

Joliet, Illinois
Reviewed 3 days ago NEW

We were scammed out of 500 $ usd in phone charges that the hotel admitted was a scam yet didn't take responsibility and we made one 58 second call to USA, using the instructions on the phone and on an instruction card next to the phone ,unbelievable that this has happened

Review collected in partnership with this hotel
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Helpful?
Thank wayneangelaw
PARKCZM, Gerente at Grand Park Royal Cozumel, responded to this review

Dear wayneangelaw Let us thank you in the first place for staying at Grand Park Royal Cozumel. One of our main goals is to constantly improve our services. That is why any kind of feedback is of great value to us. We extend an honest apology to you for the unpleasant situation occurred during your stay. We are working on...

Mexico City, Mexico
Reviewed 4 days ago NEW

Excellent service in the restaurants. My son has food allergies and the personnel at the main restaurant were always happy to help and provide us with gluten free food. The pools were cold but the beach is amazing to snorkel with a small kid.

Review collected in partnership with this hotel
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1Thank 216ramonp
PARKCZM, Gerente at Grand Park Royal Cozumel, responded to this review

Dear 216ramonp Thank you for your preference and for your kind review. It was a pleasure to welcome you at Grand Park Royal Cozumel. We are truly grateful for your appreciation towards the service provided and for highlighting how much you enjoyed your stay. Your satisfaction as guest is our priority. Your words encourage us to work hard so as...

Toronto, Canada
Reviewed 4 days ago NEWvia mobile

This was an incredible hotel. It has all the amenities one could possibly want, except for the beach. When I say the beach sucked, I mean the beach sucked. There is no good swimming area, the bottom is rocky and hard on the feet, even when wearing water shoes. The snorkeling though, is outstanding! If you're willing to trade recreational...

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3Thank Hotchis_Boss
PARKCZM, Gerente at Grand Park Royal Cozumel, responded to this review

Dear Hotchis_Boss Let us thank you in the first place for staying at Grand Park Royal Cozumel and for taking the time to share your pleasant experience. It is very rewarding to know how much you enjoyed your recent stay. Our aim is to go beyond your expectations and we are content to find out that we are achieving it....

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Amenities

Highlights
  • Pool
  • Free Parking
  • Beachfront
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
  • Air Conditioning
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Free Parking
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Turquoise - often crystal clear waters -are just offshore. Beneath the surface are breathtaking reefs to attract undersea divers (and fantastic undersea life) from around the world and the Grand Park Royal Cozumel is in the center of it all. The leading All-inclusive on the island welcomes guests to 342 spacious guest rooms each with balcony overlooking the finest corner of the Caribbean. All inclusive, unlimited meals, drinks, snacks, 4 restaurants, buffet style and a la carte, 2 snacks, Café Sole (coffee house), 5 bars, room service 24 hours, in room mini-bar that is restocked daily, high-speed internet access (surcharge) or basic free internet, live entertainment, kids' club (0 -12 years old), fully equipped fitness center ($), spa, 3 resort swimming pool (including 2 infinity pools, main pool & kids club pool with water slides) and two Jacuzzis facing the ocean. ... more   less 

Additional Information about Grand Park Royal Cozumel

Address: Playa Paraiso Km 3.5 Carretera Chankanaab, Cozumel 77600, Mexico (Formerly Park Royal Cozumel)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cozumel
Price Range: ₹ 12,494 - ₹ 20,823 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Grand Park Royal Cozumel 4*
Number of rooms: 342
Reservation Options:
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Also Known As:
Park Royal Cozumel Hotel Cozumel
Park Royal Hotel Cozumel
Park Royal Cozumel Mexico
Hotel Style:
#6 Luxury Hotel in Cozumel
#6 Top resorts Hotel in Cozumel
#7 On the Beach Hotel in Cozumel
#7 Spa Hotel in Cozumel
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Questions & Answers

Here's what travellers have asked, with answers from Grand Park Royal Cozumel staff and other travellers.
397 questions
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Questions? Get answers from Grand Park Royal Cozumel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a high level or at least a Garden view/Ocean view.”
 of 5 bubbles gpatel, 19 Jan 2017 | Read review
“We had the view of pipes, wires and streets that was "considered" a garden view....”
 of 5 bubbles vickya358, 19 Jan 2017 | Read review
“Those wo ocean-view can take the exteriors glass elevators to the 9th to see a beautiful sun set”
 of 5 bubbles Parasuco, 16 Jan 2017 | Read review
“The room was not cleaned well on a daily basis and there was no hot water for showers in one of our bathrooms. We had to ask for towels and shampoo. Coffee machine was broken and was never replaced even after several requests ”
 of 5 bubbles happydivers2016, 12 Jan 2017 | Read review
“Get rooms away from the street.”
 of 5 bubbles michaelgm2017, 11 Jan 2017 | Read review
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