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Grand Park Royal Cozumel

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#12 of 51 Hotels in Cozumel
Certificate of Excellence
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1 room 2 adults 0 children
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Grand Park Royal Cozumel
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3,705 Reviews from our TripAdvisor Community

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Showing 2,798: English reviews
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Cicero
Reviewed yesterday NEW

Good service at the hotel. Was great quality, would recommend. Very beautiful, nice time. Slept very well at the hotel. Treated very nice there. Would visit again in the future. The rooms were very nice and clean.

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Thank martinvF5328VP
Reviewed yesterday NEW

This was our third stay at the Park Royal and as before I can't say enough good things about the staff. Everyone was pleasant and more than helpful. The food was OK, better than average for an all inclusive. The grounds are beautiful and everything is kept clean. There are several things that I do need to mention that could...

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Thank Robert D
Charles City, Iowa
Reviewed yesterday NEW

This was supposed to be all inclusive yet you had to make reservations on all restaurants except buffet! Reservations full everyday and buffet was not very good!! The resort was beautiful but the grounds had an uneven tile that was a tripping hazard as your shoes got stuck on the indentation!! Stairs were uneven and I fell on them as...

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Thank jerroldj313
New Buffalo, Michigan
Reviewed yesterday NEW

Food and lodging very good, but stairs from lobby to main resort area hard for a person with bad knees. The walk wats were very uneven, hard to walk and railings needed on stairs and into pool. Would love to go again but hard for walking. Also, hard to get loungers for pool and beach, people put towels on them...

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Thank Patricia C
Reviewed yesterday NEW

This place was a great place to stay. The pools, and bars on the water were great!! Food was good. Only downsides to eating was trying to make reservations to eat. You have to make the reservation at the sports bar (which was not told to most people) and the time they tell you is between 12-3. Well if you...

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Thank Randy L
Washington DC, District of Columbia
Reviewed 2 days ago NEW

This is not accessible. The pic has stairs you must be able to go up and down. No other option. Plus to get to some areas are no handrails or rope rails which are not stable. So not only is it not accessible, to the main lobby area, it is embarrassing for anyone who cannot well navigate this many stairs....

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2Thank Spike T
PARKCZM, Gerente at Grand Park Royal Cozumel, responded to this review

Dear Spike T First and foremost, we would like to express our gratitude for staying at Grand Park Royal Cozumel. It is our priority to provide our guests with a memorable experience. Therefore, we appreciate any form of feedback as it helps us improve to continue exceeding your expectations. It is with great concern that we read your comments. It...

A TripAdvisor Member
1 review
Reviewed 4 days ago NEWvia mobile

I love being here, the staff is so friendly, and I can't say enough about how clean and nice it is here. One problem is the chair situation, folks come out of the clubs at 2 am and place towels on the beach chairs. One night at 1pm I witnessed a couple placing towels on the chairs and beds, I...

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Helpful?
Thank A TripAdvisor Member
PARKCZM, Gerente at Grand Park Royal Cozumel, responded to this review

Dear guest, Let us thank you in the first place for staying at Grand Park Royal Cozumel and for taking the time to share your pleasant experience. Thank you for pointing out every little detail that you enjoyed during your stay. It is our pleasure to find out that our efforts are yielding results. We will be glad to welcome...

Milwaukee, Wisconsin
Reviewed 6 days ago NEW

My huband, 2 kids and I feel in love with Park Royal in 2015. We were worries it may not be as great as we remembered when we returned in March 2017. However, it was even better than we remembered! The beach is incredible! Sandy, perfect for snorkling, and they even have a tunnel for you to pass safely under...

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4Thank njmoore
PARKCZM, Gerente at Grand Park Royal Cozumel, responded to this review

Dear njmoore Let us thank you in the first place for staying at Grand Park Royal Cozumel and for taking the time to share your pleasant experience. It is very pleasant to read how much you enjoyed our services and facilities. Our mission is to deliver the best experience and it is gratifying to know that we acomplished it. We...

Reviewed 6 days ago NEWvia mobile

We stayed for a week in March. My brief comments include: -Registration takes a long time - ours took an hour because only one clerk was at the front desk -Our family needed two rooms. We could not have adjoining rooms. Or even rooms next to each other. We had explicitly booked rooms adjoining and it was noted on their...

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Thank Maureen M
PARKCZM, Gerente at Grand Park Royal Cozumel, responded to this review

Dear Maureen M Let us thank you in the first place for staying at Grand Park Royal Cozumel. It is our priority to provide our guests with a memorable experience. Therefore, we appreciate any form of feedback as it helps us improve to continue exceeding your expectations and help us detect opportunity areas. Please accept our most sincere apologies for...

Oklahoma City, Oklahoma, United States
Reviewed 6 days ago NEW

There is Good and Bad with all places. The Good: The rooms are spacious, well stocked and clean. The beds were good and not as firm as other hotels. The food at the buffets were good. There was a good selection of food, it was fresh daily. The Entertainment staff went above and beyond to make all guest feel inclusive...

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Helpful?
Thank Brian W
PARKCZM, Gerente at Grand Park Royal Cozumel, responded to this review

Dear Brian W Let us thank you in the first place for staying at Grand Park Royal Cozumel. We appreciate your detailed review which will help us detect opportunity areas to enhance our overall service. We are really sorry we could not prevent this kind of inconveniences during your stay. We are working on this issues for these inconveniences not...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Beachfront
  • Room Service
  • Free Internet
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Paid Wifi
Services
  • Free Parking
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Turquoise - often crystal clear waters -are just offshore. Beneath the surface are breathtaking reefs to attract undersea divers (and fantastic undersea life) from around the world and the Grand Park Royal Cozumel is in the center of it all. The leading All-inclusive on the island welcomes guests to 342 spacious guest rooms each with balcony overlooking the finest corner of the Caribbean. All inclusive, unlimited meals, drinks, snacks, 4 restaurants, buffet style and a la carte, 2 snacks, Café Sole (coffee house), 5 bars, room service 24 hours, in room mini-bar that is restocked daily, high-speed internet access (surcharge) or basic free internet, live entertainment, kids' club (0 -12 years old), fully equipped fitness center ($), spa, 3 resort swimming pool (including 2 infinity pools, main pool & kids club pool with water slides) and two Jacuzzis facing the ocean. ... more   less 

Additional Information about Grand Park Royal Cozumel

Address: Playa Paraiso Km 3.5 Carretera Chankanaab, Cozumel 77600, Mexico (Formerly Park Royal Cozumel)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cozumel
Price Range: ₹ 10,235 - ₹ 21,512 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Grand Park Royal Cozumel 4*
Number of rooms: 342
Reservation Options:
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Also Known As:
Park Royal Cozumel Hotel Cozumel
Park Royal Hotel Cozumel
Park Royal Cozumel Mexico
Hotel Style:
#6 Top resorts Hotel in Cozumel
#6 Luxury Hotel in Cozumel
#7 On the Beach Hotel in Cozumel
#7 Spa Hotel in Cozumel
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Questions & Answers

Here's what travellers have asked, with answers from Grand Park Royal Cozumel staff and other travellers.
460 questions
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Questions? Get answers from Grand Park Royal Cozumel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Spend a little more for the ocean view. Ask for floor 4 or higher. You won't regret it!”
 of 5 bubbles njmoore, 23 Mar 2017 | Read review
“higher floors=best views”
 of 5 bubbles TravelPrincess1970, 22 Mar 2017 | Read review
“Try to get a room at or above the 5th floor if you want an ocean view over the courtyard trees.”
 of 5 bubbles karenandmarc, 21 Mar 2017 | Read review
“the rooms are clean and beautiful. Unless you like looking at cruise ships a ocean front would be just OK.”
 of 5 bubbles 372maryo, 21 Mar 2017 | Read review
“Upper floors have better ocean views”
 of 5 bubbles redheadmimi, 20 Mar 2017 | Read review
5 of 5