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Grand Park Royal Cozumel

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Traveller (3961)
Pool & Beach (1021)
Room & Suite (688)
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Overview
  • Excellent42%
  • Very good35%
  • Average14%
  • Poor5%
  • Terrible4%
Travellers talk about
“time share”(337 reviews)
“bikini bar”(59 reviews)
Free Internet
Free Parking
Breakfast Buffet
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
4 Star Hotel
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Rooms
6 May7 May
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (4,501)
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3,238 results
Traveller rating
1,211
1,188
495
203
141
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1,211
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495
203
141
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1 - 5 of 3,238 reviews
Reviewed today

Room with a view. Beach and pool were great. Adults only area was a good surprise. Wife relaxed. I dived. Lunch at Restaurant Caribeno was the best. Coconut Shrimp.....yum We then had dinner at same restaurant. The sunset and view were outstanding. Loved our stay.More

Review collected in partnership with this hotel
Thank i2saldivar
Response from PARKCZM, Gerente at Grand Park Royal CozumelResponded today

Dear i2saldivar Let us thank you in the first place for staying at Grand Park Royal Cozumel and for taking the time to share your pleasant experience. We are truly grateful for your appreciation towards the service provided and for highlighting how much you enjoyed...More

Reviewed yesterday

Staff, pools, beach, snorkeling, drinks, room size and cleanliness were great! We brought our own snorkeling gear and although there is very little coral, there were plenty of different fish to see! Wide variety and colors, even saw a little barracuda and an eagle ray!...More

Review collected in partnership with this hotel
Thank emlongmire
Response from PARKCZM, Gerente at Grand Park Royal CozumelResponded today

Dear emlongmire Let us thank you in the first place for staying at Grand Park Royal Cozumel and for taking the time to share your pleasant experience. It is very rewarding to know how much you enjoyed your recent stay. Our aim is to go...More

Reviewed yesterday via mobile

The rooms where clean, bed's hard, had to call for coffee, our allowed 2 beers in each fridge. Food was very good... But no butter, sausage links, bacon (unless you begged for Bacon) no guacamole.. unbelievable in Mexico! Loved the 3 swimup bar pools, kids...More

Thank Annette H
Response from PARKCZM, Gerente at Grand Park Royal CozumelResponded today

Dear Annette H Thank you for your stay at Grand Park Royal Cozumel. It is thanks to comments like yours that we are able to identify our opportunity areas so as to continue to provide a quality service. Please accept our most sincere apologies for...More

Reviewed 2 days ago via mobile

I felt the hotel had unfriendly staff that spoke VERY little English. I thought Omar that ran The Caribbean restaurant was one staff member that stood out as helpful but the lunch service at his restaurant was absolutely terrible. Took over an hour for every...More

Thank ShellyK617
Response from PARKCZM, Gerente at Grand Park Royal CozumelResponded today

Dear ShellyK617 First of all, we would like to thank you for choosing Grand Park Royal Cozumel as host of your recent holidays. It is our priority to provide our guests with a memorable experience. Therefore, we appreciate any form of feedback as it helps...More

Reviewed 2 days ago

Needed a vacation and to use my timeshare week so I traded for this location. Convenient to town. $5 cab ride. Resort and rooms well maintained and good selection of food. Like any AI the buffet gets to be the same after a few days...More

Review collected in partnership with RCI
Thank swertz4
Response from PARKCZM, Gerente at Grand Park Royal CozumelResponded today

Dear swertz4 Let us thank you in the first place for staying at Grand Park Royal Cozumel. We appreciate your detailed review which will help us detect opportunity areas to enhance our overall service. Your words encourage us to work hard so as to keep...More

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About
Amenities
Top amenities
Pool
Free Parking
Fitness Centre with Gym / Workout Room
Restaurant
Beachfront
Bar/Lounge
Room Service
Free Internet
Spa
Hotel Amenities
Free Parking
Business Centre with Internet Access
Children Activities (Kid / Family Friendly)
Room Service
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Spa
Hot Tub
Outdoor pool
Details
Price range
US$ 144 - US$ 277 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#7 Top resorts Hotel in Cozumel
#8 Luxury Hotel in Cozumel
#10 Spa Hotel in Cozumel
#11 On the Beach Hotel in Cozumel
Room types
Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$ 144 - US$ 277 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#7 Top resorts Hotel in Cozumel
#8 Luxury Hotel in Cozumel
#10 Spa Hotel in Cozumel
#11 On the Beach Hotel in Cozumel
Room types
Non-Smoking Rooms, Family Rooms, Accessible rooms
Add Photo Photos
Traveller (3961)
Pool & Beach (1021)
Room & Suite (688)
Dining (229)
Family and Play Areas (30)
Amenities (13)
Business Centre & Event Rooms (3)
Questions & Answers
Ask a question
Jody E
20 April 2018|
Answer
Response from PARKCZM | Property representative |
Dear Jody, a supervised children’s program will be held every day at the Kids Club (09:00 AM – 05:00 PM), including a lot of daily Activities and Fun Games with no extra charge, (for that age an adult need to be with the... More
1
Vote
Google Translation
Barbara J
19 April 2018|
AnswerShow all 2 answers
Response from PARKCZM | Property representative |
Dear Barbara, before anything thank you for your reference, please contact us at (987) 872 0700 to add the information at your reservation, we will the best to make your stay pleasant and memorable. Best regards!
0
Votes
Google Translation
Nicole J
17 April 2018|
Answer
Response from PARKCZM | Property representative |
Dear Nicole, we open two seatings at Caribeño Restaurant where children are allowed, please request at the check in time. Best regards!
0
Votes
Google Translation
Room Tips
"I just used the lowest priced room a ocean room was $200 more a week not worth it to me"
Read review
"We were on the 8th floor but I think any room above the 5th floor should have an ocean view but I'm not..."
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"Hard bed and pillows, but get a room at least 6 floors up for the view and wonderful weather!"
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"The only complaint I have are the beds could be softer.."
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