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Grand Park Royal Cozumel

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#12 of 51 Hotels in Cozumel
Certificate of Excellence
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1 room 2 adults 0 children
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Grand Park Royal Cozumel
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3,593 Reviews from our TripAdvisor Community

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Showing 2,713: English reviews
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Whitby
Reviewed yesterday NEW

We just returned from a one week stay in Cozumel at Grand Park Royal, all inclusive package. We are three travelers - two adults (43) and 1 child (nearly 8yo). I chose Grand Park Royal originally for several reasons: onsite snorkeling for my first time snorkeling kid, beach area with gradual entry and calm waters, nice pools, central location, decent...

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Thank ThreeUs
Columbia, Missouri
Reviewed 2 days ago NEW

Completed a 4 night stay in mid-Feb booked through Delta Vacations. Traveled with 2 other couples. Overall, it was a pleasant 3.5 to 4 star stay. For the price, they offered lots of value. The transfer from the airport to the hotel, arranged by Delta, was a breeze, and went exactly as outlined in the travel documents. Cozumel itself, was...

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Thank beagleman63
Austin, Texas
Reviewed 2 days ago NEW

We spent a week on the Grand Park Royal and will not return. As other reviews have stated, the hotel is clean and the pool areas are very nice. Food is meh - but is definitely better at the restaurants that take reservations (but plan ahead because they booked up). Also the Cafe Sole has very nice pastries, gelato, and...

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Thank rollerbagger
PARKCZM, Gerente at Grand Park Royal Cozumel, responded to this review

Dear rollerbagger First and foremost, we would like to express our gratitude for staying at Grand Park Royal Cozumel. It is our priority to provide our guests with a memorable experience. Therefore, we appreciate any form of feedback as it helps us improve to continue exceeding your expectations. It is with great concern that we read your comments. It disappoints...

Reviewed 3 days ago NEWvia mobile

Vacationing from Colorado mountains with 1 year old and 3 year old, decided to try all inclusive to relieve ourselves of cooking duties. Resort was not brand new but nice enough, wouldn't call it luxury but well kept. Staff constantly cleaning all grounds and room was kept in great shape through 10 days. Important to us because our 1 year...

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1Thank Total Caretakin... B
PARKCZM, Gerente at Grand Park Royal Cozumel, responded to this review

Dear Caretakin... B First of all, we would like to thank you for choosing Grand Park Royal Cozumel as host of your recent holidays and for the time taken to share your charming experience. Thank you for pointing out every little detail that you enjoyed during your stay. It is our pleasure to find out that our efforts are yielding...

Toronto, Canada
Reviewed 3 days ago NEW

The punctuation at the end of a beautiful meal is a fantastic chocolate chili brownie with fresh raspberry coulis accompanied with chocolate dipped strawberries! Chef #Oswaldo Alarcon is the master behind the deserts at the hotel! He is awesome at mixing sweet and savory! I was I. Chocolate heaven!

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Thank Marilyn C
PARKCZM, Gerente at Grand Park Royal Cozumel, responded to this review

Dear Marilyn C Thank you for your stay at Grand Park Royal Cozumel and for such a positive review. It is with great pleasure that we read your kind review. It pleases us to know how special your stay was since your satisfaction is ours as well. We will be glad to welcome you back and go beyond your expectations....

Hanna, Canada
Reviewed 3 days ago NEW

We stayed on the third floor and had adjoining rooms with another couple we travelled with. One group "upgraded" to a higher floor with a view. The upgraded room did not seem worth it as the view was just of the cruise ships and the bathroom was smaller than the cheaper ones. None had king beds as we had requested...

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1Thank krolsen83
PARKCZM, Gerente at Grand Park Royal Cozumel, responded to this review

Dear krolsen83 Thank you for your preference and for your kind review. It was a pleasure to welcome you at Grand Park Royal Cozumel. We are truly grateful for your appreciation towards the service provided and for highlighting how much you enjoyed your stay. Your satisfaction as guest is our priority. Thanks to comments like yours that we are able...

Reviewed 4 days ago NEW

We loved this resort!! It was a nice size and didn't take long to get back to your room when you needed to. The rooms were kept spotless as was the resort. The food was excellent and the staff was amazing. So gracious and helpful. We especially loved the entertainment. The activity staff were amazing. Daviid, Rene, Rosie, Jazmin and...

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Thank Christine M
PARKCZM, Gerente at Grand Park Royal Cozumel, responded to this review

Dear Christine M Thank you for your preference and for your kind review. It was a pleasure to welcome you at Grand Park Royal Cozumel. It is very pleasant to read how much you enjoyed our services and facilities. Our mission is to deliver the best experience and it is gratifying to know that we acomplished it. We will be...

Wisconsin
Reviewed 4 days ago NEW

Our family has stayed at this resort for 12 years. Excellent people, food and drinks. Each year we see improvements that make your stay feel like you are at home. We would recommend it without question.

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Thank wisconsingal2017
PARKCZM, Gerente at Grand Park Royal Cozumel, responded to this review

Dear wisconsingal2017 Thank you for your preference and for your kind review. It is with great pleasure that we read your kind review. It pleases us to know how special your stay was since your satisfaction is ours as well. We will be glad to welcome you back and go beyond your expectations. Cordially, Ignacio Rivera. General Manager.

Belmont NY
Reviewed 4 days ago NEW

Resort was awesome- very clean, staff was amazing, food was top notch. Grounds are beautiful, rooms are clean and modern. Would totally recommend. However we were bothered multiply times about taking the resorts 90 minute sales pitch. Made it hard to walk thru the lobby because you would be pounced on quickly by the sales team. Didn't like that aspect...

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1Thank Pamalasuzanne
PARKCZM, Gerente at Grand Park Royal Cozumel, responded to this review

Dear Pamalasuzanne Thank you for your stay at Grand Park Royal Cozumel and for such a positive review. It is very pleasant to read how much you enjoyed our services and facilities. Our mission is to deliver the best experience and it is gratifying to know that we acomplished it. We look forward to welcome you back to have the...

Melbourne, Australia
Reviewed 5 days ago NEW

It was an amazing stay, I will go back, excellent location and resort. Food was so good! I loved everything about this resort, it has three swimming pool which is amazing and one of the best location for snorkelling

Review collected in partnership with this hotel
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Thank Janfeel86
PARKCZM, Gerente at Grand Park Royal Cozumel, responded to this review

Dear Janfeel86 Thank you for your stay at Grand Park Royal Cozumel and for such a positive review. It is very pleasant to read how much you enjoyed our services and facilities. Our mission is to deliver the best experience and it is gratifying to know that we acomplished it. We look forward to welcome you back to have the...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Beachfront
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Free Parking
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Turquoise - often crystal clear waters -are just offshore. Beneath the surface are breathtaking reefs to attract undersea divers (and fantastic undersea life) from around the world and the Grand Park Royal Cozumel is in the center of it all. The leading All-inclusive on the island welcomes guests to 342 spacious guest rooms each with balcony overlooking the finest corner of the Caribbean. All inclusive, unlimited meals, drinks, snacks, 4 restaurants, buffet style and a la carte, 2 snacks, Café Sole (coffee house), 5 bars, room service 24 hours, in room mini-bar that is restocked daily, high-speed internet access (surcharge) or basic free internet, live entertainment, kids' club (0 -12 years old), fully equipped fitness center ($), spa, 3 resort swimming pool (including 2 infinity pools, main pool & kids club pool with water slides) and two Jacuzzis facing the ocean. ... more   less 

Additional Information about Grand Park Royal Cozumel

Address: Playa Paraiso Km 3.5 Carretera Chankanaab, Cozumel 77600, Mexico (Formerly Park Royal Cozumel)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cozumel
Price Range: ₹ 10,859 - ₹ 20,512 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Grand Park Royal Cozumel 4*
Number of rooms: 342
Reservation Options:
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Also Known As:
Park Royal Cozumel Hotel Cozumel
Park Royal Hotel Cozumel
Park Royal Cozumel Mexico
Hotel Style:
#6 Top resorts Hotel in Cozumel
#6 Luxury Hotel in Cozumel
#7 Spa Hotel in Cozumel
#7 On the Beach Hotel in Cozumel
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Questions & Answers

Here's what travellers have asked, with answers from Grand Park Royal Cozumel staff and other travellers.
440 questions
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Questions? Get answers from Grand Park Royal Cozumel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Higher floors in the tower, facing the hotel grounds/ocean. Floor 5 or up best. Great views and worth the upgrade!”
 of 5 bubbles ThreeUs, 25 Feb 2017 | Read review
“There are no bad rooms in the hotel!”
 of 5 bubbles MarilynC795, 23 Feb 2017 | Read review
“Do not waste the money upgrading! Everything up high was simply a view of cruise ships.”
 of 5 bubbles krolsen83, 23 Feb 2017 | Read review
“five extra cast to front desk when checking in”
 of 5 bubbles melissamae, 20 Feb 2017 | Read review
“A note to the staff member that fills the minibar helps and they will honor your request. Maid service is outstanding.”
 of 5 bubbles 855edwardm, 20 Feb 2017 | Read review
5 of 5