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Iberostar Cozumel

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#11 of 51 Hotels in Cozumel
Certificate of Excellence
GreenLeadersGold level
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1 room 2 adults 0 children
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Iberostar Cozumel
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4,756 Reviews from our TripAdvisor Community

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There are newer reviews for Iberostar Cozumel
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Showing 4,325: English reviews
Burlington, Canada
Reviewed 2 weeks ago

Where to start ,, I booked this resort to take my husband away for his 50th birthday we have visited Cozumel before but have never stayed there. I had my fingers crossed as he originally wanted a different resort but I talked him into this one & it didn't disappoint. 2 couples myself & husband ,his brother & sister in-law...

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Helpful?
2Thank kris j
Quality manager I, Quality Manager at Iberostar Cozumel, responded to this review

Dear guest, Thank you for the great feedback on your recent holiday experience at our IBEROSTAR Cozumel; our guests’ satisfaction is our number one goal and there is nothing better than achieving that, we are happy our hotel and staff were, able to meet all your needs during your stay. We are pleased to know we were able to meet...

Dallas, Texas
Reviewed 2 weeks ago

We had a wonderful family vacation and I've never been anywhere that has such friendly, helpful and kind people as the employees at Iberostar. The grounds are just beautiful with animals, flora, and the beach. Of special note: Amicar the bellman drove us to our room whenever we needed and was so pleasant and interesting that he deserves a huge...

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Helpful?
4Thank Cathesper
Quality manager I, Quality Manager at Iberostar Cozumel, responded to this review

Dear guest, Thank you so much for sharing this five star review on your recent stay at our IBEROSTAR Cozumel, we feel very proud to read such praising comments on our hotel’s services. We are thrilled to know that you enjoyed the layout and beautiful flora and fauna. Last but not least, we thank you for your wonderful comments on...

Buffalo, Minnesota
Reviewed 2 weeks ago

I was at this hotel 15 years ago, and coming back was just as good. Our Suite 8504 was perfect- close to beach and pool but still private. The cleaning crew did amazing each day on keeping it nice and clean, they were always working hard. The food was very good- We did the buffet most nights, always many things...

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Helpful?
1Thank pstevens3
Quality manager I, Quality Manager at Iberostar Cozumel, responded to this review

Dear guest, It is always a pleasure to receive feedback like yours, and on behalf of the entire team here at IBEROSTAR Cozumel, we would like to express our gratitude for detailing your vacation experience. Our team takes a lot of pride in what we do each and every day for our guests and we are glad it reflected in...

michigan
Reviewed 2 weeks ago

We stayed at the Iberostar with a group of friends in February. I found the hotel to be well run and the grounds beautiful. The rooms are all in individual buildings with 8 rooms in each. The room was very clean and I didn't notice the smell or mildew as previous reviews mentioned. I am also not a fan of...

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Helpful?
3Thank kreini
Quality manager I, Quality Manager at Iberostar Cozumel, responded to this review

Dear guest, Thank you very much for your comment about our hotel IBEROSTAR Cozumel. We are always very happy to receive confirmation our guests have enjoyed an excellent holiday and have left with wonderful memories. We are very happy to know that you enjoyed our pools and beaches and that our grounds seemed very clean and maintained. Thank you for...

Mauston, Wisconsin
Reviewed 2 weeks ago

This was our first experience with an all-inclusive and we loved it! The staff was unbelievable. Always a smile on their face and an "hola" for you! We attended 3 of the shows and loved them all. Those performers are so talented!!! The food was good. We ate at the buffet every night but one where we had reservations at...

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Helpful?
3Thank ElleyD
Quality manager I, Quality Manager at Iberostar Cozumel, responded to this review

Dear guest, It has been a real pleasure to read this excellent review of your recent vacation with us at IBEROSTAR Cozumel and we really appreciate that you took the time to write and share it with us and the TripAdvisor community. The fact that we were able to exceed your expectations with our service, the beauty and comfort of...

Wausau, Wisconsin
Reviewed 3 weeks ago

Going to make this short and as nice as possible. Pro's... great entertainment staff, beautiful animals on the grounds, buffets were pretty good. Cons... ocean view rooms not worth the money, rooms smelly and most outdated, no beach. I got severely ill. We arrived on 03/23 and by Sunday morning I was in my room. By 9:00 that evening my...

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Helpful?
3Thank dubber50
Quality manager I, Quality Manager at Iberostar Cozumel, responded to this review

Dear guest, We want to thank you for choosing us as your vacation destination for your recent holiday to Cozumel. It is wonderful to read that you enjoyed the grounds, wildlife and entertainment staff. On the other hand, it is regrettable to hear you were sick. In this matter, we would like to clarify, that our company has a very...

Milwaukee, Wisconsin
Reviewed 3 weeks ago

We had a really good time at Iberostar last week. LOVED the layout of the resort, there wasn't a bad area to be in. We were in 6103 and it was perfectly located between the pool/beach and lobby. The resort had a homey, casual atmosphere to it and we all enjoyed the jungle feel with peacocks, flamingos, cats, macaws, etc...

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Helpful?
1Thank schoneygal4
Quality manager I, Quality Manager at Iberostar Cozumel, responded to this review

Dear guest, Thank you so much for choosing once IBEROSTAR Cozumel to spend your recent vacations with your family. We feel honored to read such as nice comments about your stay with us, it is a great joy to know that all your family enjoyed all the facilities such as the wildlife, the snorkel, the daily activities and the service...

Reviewed 3 weeks ago

We had a wonderful time at the Iberostar on Cozumel. The staff was outsanding. The incredible selection of food and restaurants. The well groomed grounds and variety of activities and entertainment were fun and encouraging. The rooms are clean, not too fancy, beds just right. We'll go back.

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Helpful?
1Thank Selina J
Quality manager I, Quality Manager at Iberostar Cozumel, responded to this review

Dear guest, It has been an absolute pleasure to read this great review of your recent stay with us at IBEROSTAR Cozumel and we appreciate that you took the time to write and share it with us and the TripAdvisor community. We would like to consider all aspects to create an environment for our guests that fulfill all their wishes...

Gillette, Wyoming
Reviewed 3 weeks ago

This was first experience with all-inclusive resort. Traveled with group of friends. Resort gets a 4 Star rating for small rooms and average food. Rooms are clean but small, with full size beds. Food was average except at the El Cedral Steakhouse, where every meal was excellent. Plenty of activities for all, snorkeling, scuba divng, parasailing, sailing, volleyball, archery, shooting,...

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Helpful?
1Thank Glen H
Quality manager I, Quality Manager at Iberostar Cozumel, responded to this review

Dear guest, We would like first of all to thank you for your most appreciated review of IBEROSTAR Cozumel. We are glad to read that you enjoy the steak house, the activities and room. We will definitely extend your praise to Orlando, Olivia, Flor, Antonio and Rodrigo who you mention personally and the rest of our dedicated colleagues as we...

Milwaukee, Wisconsin
Reviewed 3 weeks ago via mobile

We had $ stolen from our room and had to then make sure we used to safe the whole time. The food was sub par and so were the drinks. We were also pretty much sick every morning/night from eating the food. The pool bar closed at 6pm every night and we had to be out of the pool by...

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Helpful?
1Thank kvs9614
Quality manager I, Quality Manager at Iberostar Cozumel, responded to this review

Dear guest, Thank you for sharing your review regarding your stay at IBEROSTAR Cozumel. We apologize for the disappointing experiences you have outlined. We regret that there were some aspects of our service that did not meet your expectations. We would like to highlight the fact that every report about missing items from our guests is documented accordingly and our...

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Restaurant
  • Spa
  • Beachfront
  • Free Internet
  • Bar/Lounge
  • Breakfast included
GreenLeadersGold level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Spa
  • Bar/Lounge
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Paid Wifi
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Babysitting
Official Description (provided by the hotel)
Directly on the beach, in a rocky, coral–filled cove with unspoilt waters. A paradise for diving and snorkelling. Sub-tropical mangrove forest. Bungalows in typical local style. Second-largest reef in the World. ... more   less 

Additional Information about Iberostar Cozumel

Address: Costera Sur, km. 17,785, Cozumel 77600, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cozumel
Price Range: ₹ 9,659 - ₹ 20,355 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Iberostar Cozumel 3.5*
Number of rooms: 294
Reservation Options:
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Also Known As:
Iberostar Cozumel Hotel Cozumel
Cozumel Iberostar
Iberostar Cozumel Mexico
Hotel Style:
#2 Green Hotel in Cozumel
#5 Top resorts Hotel in Cozumel
#6 Spa Hotel in Cozumel
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Questions & Answers

Here's what travellers have asked, with answers from Iberostar Cozumel staff and other travellers.
655 questions
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Questions? Get answers from Iberostar Cozumel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Keep to the second floor rooms. Inside courtyard rooms should get you away from the pool noise. The few ocean view rooms are nice.”
Bruce8000, 22 Apr 2017 | Read review
“Each bungalow seemed to be very private.”
786triciac, 15 Apr 2017 | Read review
“we stayed on the upper level, a personal preference, LOVED IT”
krisj928, 8 Apr 2017 | Read review
“The rooms are small if you don't get a junior suite. We were very glad we did!”
  • The rooms were in small groups in separate, cute buildings with thatched roofs.
Cathesper, 7 Apr 2017 | Read review
“had 2 ocean view rooms ...waste of money one was on the bottom floor by the surf shop other view obstructed by buildings”
dubber50, 3 Apr 2017 | Read review
5 of 5