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Hotel Cozumel and Resort

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1,715 Reviews from our TripAdvisor Community

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Showing 1,480: English reviews
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Reviewed yesterday NEW

This was a great place to stay in Cozumel, very close to downtown and GREAT staff. Had the time of my life here, I would suggest this resort to anyone looking to have a good time in Cozumel. The resort has an island feel, open air and very beachy, although there is no sand beach(there is a entrance right into...

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Helpful?
Thank Ian B
Cobourg
HOTEL’S FAVOURITE REVIEW
Reviewed 3 weeks ago

What can I say! We weren’t expecting too much but we were very pleasantly surprised! One of the best trips we have ever had! Visiting Cozumel was the best place we have ever been for AL beach vacation(we have been to Dominican- Punta Cana and Puerto Plata Mya Riviera, Cuba- varadaro and Santa Maria, Jamaica- runaway bay and ocho rios,...

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Helpful?
4Thank Coupleroadtravels
About Hotel's Favourite Review
CozumelResortSales, Director of Sales at Hotel Cozumel and Resort, responded to this review

Dear guest, Dear Guest, I would like to thank you for choosing our hotel to enjoy your holidays. In addition to all your comments, you have captured the photograph of our hotel and work team, as we really are. We'll share them with all our team, really it wil be as a big push to continue with our job, to...

Evergreen, Colorado
Reviewed yesterday NEW

My husband and I have been vacationing on Cozumel Island since the time you had to take a boat from the mainland to get to the island. We have stayed at many places on the island over those many years. Our favorite is Hotel Cozumel and Resort. Why? Because the people there CARE about you and want you to have...

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Helpful?
Thank caroledvg
Fitchburg, Wisconsin
Reviewed 4 days ago NEW

The pros of this place: awesome location and nice staff. The food is mediocre but considering the price it is ok. We didn't have as much of an issue with the wifi as some of the people writing reviews. Rooms are dated but by no means the worst I have seen! Heres my two cents: 1. The resort caters to...

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Helpful?
Thank Jocelyn W
CozumelResortSales, Director of Sales at Hotel Cozumel and Resort, responded to this review

Dear guests, first of all I want to tahnk you for choosing our hotel to spend your vacation, also thanks for your comments, we'll share them with all our team. Regarding the Salsa and Salsa people, they pay as all our customers, the only thing we do, is work hard every day to please all our different customers. After saying...

Jacksonville, Florida
Reviewed 4 days ago NEW

We were extremely happy with our stay at the Hotel Cozumel and Resort. We originally chose this hotel because we are divers, and Dive Paradise was on site and had good reviews. We will return due to the service we received from the time we checked in until the time we left. The hotel was extremely clean, everyone was pleasant...

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Helpful?
Thank swimmomjax
CozumelResortSales, Director of Sales at Hotel Cozumel and Resort, responded to this review

Dear guest, I want to thank you for spend your vacation in our hotel, thanks for all your lovely comments, we'll share them with all our team, because our hotel is what it is for them. We hope you can come back soon Receive a warm saludo

Reviewed 6 days ago NEW

I had some reservations staying at a resort that was rated at 3.5 out of 5 ... however ... this resort was a 10 out of 5!!! It exceeded all of my families expectations and more! The resort staff were the most gracious and welcoming hotel employees I have ever had the pleasure of visiting with. I have travelled around...

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Helpful?
1Thank Jen R
CozumelResortSales, Director of Sales at Hotel Cozumel and Resort, responded to this review

Dear guest, First of all I want to thank you for choosing our hotel to spend your family vacation, secondly I have no words to thank you for all your lovely comments, you really made a faithful copy of our attitude and teamwork towards all our guests, we really all do our best every day to please all our guests,...

Reviewed 1 week ago via mobile

We had an amazing vacation hanging around the private beach in hammocks, snorkeling, and diving. Reyes made sure we had plenty of Cold beers and kept us entertained with great jokes and conversation. We will definitely come back and stay again

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Helpful?
Thank Dylan W
CozumelResortSales, Director of Sales at Hotel Cozumel and Resort, responded to this review

Dear guest, Thanks for staing with us, thanks for your comments, we'll share them with our team and Reyes as well. We hope you can come back soon. Receive a warm saludo

Brooksville, Maine
Reviewed 1 week ago

Just returned for the 15th time to this hotel.i love when you walk into the lobby and bar they know who you are and say welcome home... The food was very good and the drinks were excellent as well.The rooms were clean and the beds were comfortable.We did have a air conditioner problem and I addressed it and they upgraded...

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Helpful?
Thank nance20
CozumelResortSales, Director of Sales at Hotel Cozumel and Resort, responded to this review

Dear guest, I want to thank you for all your continued support during these 15 times, also thanks for your lovely comments, why people return to our hotel, 'cause we have the best team of workers, they are very friendly, they work hard every day to please all our different guests. We also hope you can come back next year....

Hummelstown, Pennsylvania, United States
Reviewed 1 week ago via mobile

Booked s/o pool side room, all inclusive. Hotel has some wear, food was overall good. Staff friendly. Dive operation on site. Dive paradise. Many fish, chicken dishes. Pasta meal available most nights. Thanks

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Helpful?
Thank bgdiver1963
CozumelResortSales, Director of Sales at Hotel Cozumel and Resort, responded to this review

Dear guest, Thanks for choosing our hotel to sped your vacation, also thanks for your comments, all our team works hard every day to please all our different guests. We hope you can come back soon. Saludos Cordiales

Charlevoix, Michigan
Reviewed 1 week ago via mobile

We generally stay at this property when visiting Cozumel because it is so convenient for diving. They have lockers, wash tanks, drying hangers and a pier were dive boats pics up / drop off divers. The ocean side facility has been expended and many breakfasts and lunches were served in this beautiful ocean side facility. A very nice addition. As...

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Helpful?
Thank BC W
CozumelResortSales, Director of Sales at Hotel Cozumel and Resort, responded to this review

Dear guest, Thanks for all your continued support, thanks for your comments, thanks for the very convenience description of our property, our people, the hotel is what it is, because of them, they works very hard every day to please all our different guests, we'll share your comments with all our team. We hope you can come back soon. Receive...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Beachfront
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
  • Beachfront
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Breakfast Available
Official Description (provided by the hotel)
This gorgeous resort is one mile away from the newly renovated center square with shopping, local restaurants and bars, and just minutes from the colorful and abundant coral reefs that have made Cozumel one of the world's top snorkeling and diving destinations. The largest swimming pool in town with two diferent meal plan options: All inclusive and European plan. 180 newly remodeled air conditioned rooms in 3 story buildings, including 6 superior rooms with jacuzzi and 1 two bedrooms Master Suite, all with screen tv, Wi-Fi free access, direct dial, touch tone telephones, bottle of water on arrival, radio alarm clock, safety deposit box, iron-ironing board, hair dryer and toiletres, adjoining rooms availables. the 180 rooms are non smoking. ... more   less 

Additional Information about Hotel Cozumel and Resort

Address: Carretera Costera Sur, Km 1.7 | Zona Hotelera Sur, Cozumel 77600, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cozumel
Price Range: ₹ 6,348 - ₹ 12,762 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hotel Cozumel and Resort 3.5*
Number of rooms: 180
Reservation Options:
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Also Known As:
Hotel Cozumel Cozumel
Hotel Cozumel Resort
Cozumel Resort
Hotel Style:
#16 On the Beach Hotel in Cozumel
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Cozumel and Resort staff and other travellers.
126 questions
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Questions? Get answers from Hotel Cozumel and Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We like the area in the center of the main hall of rooms to the right of the pool, rather than toward the end of the pool rooms.”
 of 5 bubbles caroledvg, 27 Mar 2017 | Read review
“We were on an upper floor, no noise issues. All rooms have balconies with areas for easily hanging scuba gear.”
 of 5 bubbles swimmomjax, 24 Mar 2017 | Read review
“Second floor or top”
 of 5 bubbles nance20, 19 Mar 2017 | Read review
“We get the Handicap room as it is down stairs and has no lip on the shower.”
 of 5 bubbles saraangls, 15 Mar 2017 | Read review
“Top floor with pool view. Ocean view faces the road and is noisy.”
 of 5 bubbles life_is_verygood, 13 Mar 2017 | Read review
5 of 5