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Casa del Mar Cozumel Hotel & Dive Resort

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Casa del Mar Cozumel Hotel & Dive Resort
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481 Reviews from our TripAdvisor Community

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Showing 433: English reviews
Jerome, Arizona
Level Contributor
24 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 2 weeks ago

We stayed all-inclusive (meals, drinks and daily boat dives) with Phoenix Scuba in September, and we will be back, every year. The room, restaurant and bar, pool were all very nice, at reasonable prices. But the staff totally sold the place, and I expect they will become friends over time! They were so helpful and respectful. The dive masters were... More 

Helpful?
Thank moreinfoplease
VENTASC, Director de Relaciones con Clientes at Casa del Mar Cozumel Hotel & Dive Resort, responded to this review

Dear moreinfoplease, Thank you so much for the time you took for sharing your comments about our property. I'm glad about your comments specially about our staff, dive masters. We ware excited to see you again in home next year for more fun dive vacations! We send you a big hug, Best regards, Iliana López Casa del Mar Cozumel Hotel... More 

Cozumel, Mexico
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 4 weeks ago via mobile

I've stayed here many times and love it! My favorite home-away-from-home! The rooms are nice, spacious, clean and happy, and it was a wonderful pool. It's location is convenient to diving and getting into town. But probably the best feature is the entire staff! What a lovely group of people!! Everyone is kind and fun, and just fantastic. And, they... More 

Helpful?
Thank thewatercolumn_RS
VENTASC, Director de Relaciones con Clientes at Casa del Mar Cozumel Hotel & Dive Resort, responded to this review

Dear thewatercolumn_RS, First of all I would like to thank you for sharing your comments about Casa del Mar Cozumel! We are happy that you are already part of our family. Thank you for your comments about our staff, we always want that our guests and friends felt like they are in home. Thank you for your confidence and for... More 

Aspen, Colorado
Level Contributor
27 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 3 October 2016

Great hotel south of town, but closer to the better dive sites to the south. The staff was very helpful. Rooms were very clean and quite. Pool has a swim up bar where the staff will happy wait on you! We did the all-inclusive food and drink package which was well worth the price. I like to eat and drink.... More 

Helpful?
Thank SkiPro22
VENTASC, Director de Relaciones con Clientes at Casa del Mar Cozumel Hotel & Dive Resort, responded to this review

Dear SkiPro22, Thank you very much for the time you had for sharing your review. We are happy to know that you enjoyed your stay, facilities and services. We wish to see you again in a near future! Have a greatday, Iliana López Customer Service and Public Relations More 

Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 2 October 2016 via mobile

Hotel is very ugly and dirty. Personnel is very rude and liar. I don't really recommend to anyone! Rooms are very uncomfortable and very noisy! When someone from other room is in the bathroom you can hear all the noise!!! Food is not so bad but the service is terrible!!!

Helpful?
Thank Enzo P
VENTASC, Director de Relaciones con Clientes at Casa del Mar Cozumel Hotel & Dive Resort, responded to this review

Dear Enzo P, First of all, thank you for sharing your review through this media. We are very sorry for don't meet your expectations in our property. We are sorry if you felt that our personnel was rude, we always like to treat our guests as our family, however, we will talk with our front desk department about your review.... More 

Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 23 September 2016 via mobile

Stayed 3 nights as part of our Dive Club trip. Reception desk on arrival was good. Everything was explained carefully. Rooms are not great but not bad. Stayed in a superior room. Bottled water was replenished daily in room. Free wifi is a plus but kept costantly cutting off. Conveniently located a short taxi ride to center of town and... More 

Helpful?
Thank Victor G
VENTASC, Director de Relaciones con Clientes at Casa del Mar Cozumel Hotel & Dive Resort, responded to this review

Dear Victor G. On behalf all our staff, we want to thank you for the time you took for sharing your review on this media. We are happy to know that you enjoyed your stay! We are sorry for don't meet your expectation about our rooms. And about the meal plan packages, we request the sign because is an internal... More 

Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 21 September 2016

I recently took my daughter there to get certified and it was perfect! No fancy pool, but quiet and exceptional value for the money! Dive center was very helpful and Jeremiah was great! He is very professional when it comes to the training. He took the time to refresh my diving for no extra charge! The rooms are very nice... More 

Helpful?
1 Thank jeanna b
VENTASC, Director de Relaciones con Clientes at Casa del Mar Cozumel Hotel & Dive Resort, responded to this review

Dear jeanna b, Thank you very mucho for your time for sharing your nice review!! We are very happy to know that you enjoyed a lot your stay in Casa del mar and in Cozumel, and of course that you and your daughter enjoyed the dives in this paradise with Cozumel marine world! a perfect dive operator. We will love... More 

Invercargill, Southland, New Zealand
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 16 September 2016 via mobile

All we wanted was a bed, shower , air con room, hotel pool, flushing Toilet and a good breakfast and this hotel does it all. We also did a couple of dinners there all well priced and fabulous friendly staff.

Helpful?
Thank milnefamily71
Yonkers, New York
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 14 September 2016

Let me start off by telling you that this was not my first stay at Casa Del Mar. I've stayed here numerous times, and that, in and of itself, should speak volumes. Now imagine that I liked this place (and trusted them!) so much that I decided to make it the hotel of choice for my destination wedding and suggested... More 

Helpful?
Thank sheiladnyc
Billings, Missouri
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 8 September 2016

This was our second year in a row at Casa Del Mar. No reason to look elsewhere. Hotel is in a great location. A very friendly, polite and helpful staff, The maid service and room cleanliness is great. We requested and received the same room this as we had last. Be back next year.

Helpful?
Thank keimel
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 30 August 2016 via mobile

For our one year anniversary we booked and stayed at Casa Del Mar 8/20-8/28. This hotel I am told is a four star hotel in Cozumel. The good: The staff was extremely polite and very helpful with anything we may have needed. The maid service was extremely polite and did not wake the guests to clean their room and each... More 

Helpful?
1 Thank Sheila C

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Beachfront
  • Bar/Lounge
  • Room Service
  • Free Parking
About the property
  • Beachfront
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Babysitting
Official Description (provided by the hotel)
Hotel Casa del Mar Cozumel is a charming Mexican hideaway facing the magnificent Caribbean Sea. Situated across the main boulevard with 98 comfortable rooms and eight recently restored Deluxe Cabanas, the property is surrounded by beautiful and exotic garden area with a Mexican town feeling. Casa del Mar Cozumel is located two and a half miles south of downtown, less than five minutes away from the famous "Paraiso" reef. Our hotel is ideal for vacation, business, honeymooners and divers. ... more   less 

Additional Information about Casa del Mar Cozumel Hotel & Dive Resort

Address: Carretera Chankanaab Sur Km. 4 | Costera Sur, Cozumel 77600, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cozumel
Price Range: ₹ 5,114 - ₹ 9,273 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Casa del Mar Cozumel Hotel & Dive Resort 2.5*
Number of rooms: 100
Reservation Options:
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Also Known As:
Casa Del Mar Hotel Cozumel
Casa Del Mar Cozumel
Casa Del Mar Resort Cozumel
Hotel Style:
#14 Top resorts Hotel in Cozumel
#16 On the Beach Hotel in Cozumel
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Questions & Answers

Here's what travellers have asked, with answers from Casa del Mar Cozumel Hotel & Dive Resort staff and other travellers.
21 questions
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Clio, Michigan
Brillion, Wisconsin
4 months ago

See all questions (21)

Questions? Get answers from Casa del Mar Cozumel Hotel & Dive Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Superior Rooms have lovely views.”
 of 5 bubbles moreinfoplease, 20 Nov 2016 | Read review
“The bungalows are very spacious!”
 of 5 bubbles SkiPro22, 3 Oct 2016 | Read review
“Rooms on the far corners overlooking the pool area and water.”
 of 5 bubbles 163jeannab, 21 Sep 2016 | Read review
“If you like to sleep late on vacation, I suggest a cabana. They are quieter.”
 of 5 bubbles sheiladnyc, 14 Sep 2016 | Read review
“Wifi in lobby not the greatest. Better to get international plan.”
 of 5 bubbles gregdLA, 25 Aug 2016 | Read review
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