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Cozumel Palace

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3,571 Reviews from our TripAdvisor Community

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There are newer reviews for Cozumel Palace
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Showing 3,411: English reviews
Post Falls, Idaho
Reviewed 2 weeks ago

Spent the day in Cozumel last month, and had the opportunity to spend the afternoon at the Cozumel Palace as a Palace Elite member. We had a wonderful time at the pool, having lunch, exploring and shopping, snorkeling off their beautiful reef. The staff was wonderful, helpful and friendly, and as always the food and drinks were delicious. So much...

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Helpful?
Thank stevkat5156
GMCozumelPalace, Gerente at Cozumel Palace, responded to this review

Thank you for this nice review. We are glad to know that you had a wonderful time at the resort. Thanks so much and we look forward to seeing you again sometime. Marcos Rojas General Manager

Windsor-Essex-Pelee Island Region, Canada
Reviewed 3 weeks ago

We spent a week at Cozumel Palace to celebrate my birthday!! From the first greeting while checking in we were impressed! Tired from travel we were greeted with a warm cloth, flowers and had 3 drinks by the time we got to our room! The highlights include everything from very clean, comfortable accommodations, great service, awesome staff (all of them),...

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Thank kmcrae4
North Potomac, MD
Reviewed 3 weeks ago

My family of three stayed for 6 nights at this resort in mid Feb. 2017. The $1500 (US) resort credit (16% added charge) is not a bargain unless you use it for morning dives and the spa. The romantic dinner is not worth the price. The lobster tail was very dry with a too-sweet sauce while the steak was actually...

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Thank hwy18
Beaumont, Texas
Reviewed 3 weeks ago via mobile

My husband and I returned to Cozumel Palace in January this year. It was just as wonderful as our first trip. I got my open water dive certification during our stay and was able to go on a few dives at the end of the stay. The guys at aqua safari are wonderful. My favorite thing to do on vacation...

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Thank lindiconner
Denver, Colorado
Reviewed 3 weeks ago

We don't usually stay at all inclusive resorts, so consider the source. Hanging out at the pool and eating and drinking all day are not our idea of fun, but if you like that then the Palace is very good. It was nice to eat and drink as much as we wanted without significant upcharges, but that seems to encourage...

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1Thank gbrown1234
Tennessee USA
Reviewed 3 weeks ago

The service, the food, entertainment and accommodations were all top notch. Our room had a beautiful view of the water and wonderful sunsets. I am a diver and really liked having the dive boats come right to the property. The best part of the trip was the staff. I can't say enough about Leonardo, Luis and Sujei, Eddie, Victor and...

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1Thank blackjackbilly
A TripAdvisor Member
1 review
7 helpful votes
Reviewed 3 weeks ago via mobile

I have never written a review in my life, so here goes the first. The resort gives you credits with limits when you arrive. We signed up for a 50 minute couples massage which is free except the 16% tax. When we checked out they hit us with 80 minute massages which cost us an additional $128.00. Keep all paperwork....

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7Thank A TripAdvisor Member
Ontario, Canada
Reviewed 3 weeks ago

I just returned from another trip to the Cozumel Palace. As expected, we had a wonderful stay, and any seemingly negative comments below should be taken as minor quibbles. Our arrival at the hotel was handled in the usual, very welcoming fashion. We arrived at 1pm, well before scheduled check-in, but they hold your luggage and allow you to use...

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Thank Anklefoot
Maplewood, Minnesota
Reviewed 3 weeks ago

Got off to a bit of a rocky start with the transfer from the airport but after that it was perfect. We soon forgot about all that. The staff at check-in were wonderful and very helpful. The Mexican restaurant staff stayed past closing so we could eat (we arrived to the resort as they were closing). By the time we...

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1Thank ActionTracy
Raleigh, North Carolina
Reviewed 3 weeks ago

Cozumel Palace continues to do it right. They have some of the friendliest staff of all of the all-inclusives, fantastic food, entertainment, and team up with Aqua Safari so you can use your resort credit to dive without having to drive to a different location to catch the boats. We highly recommend the Romantic Dinner! It is that much better...

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Helpful?
Thank BigGuySteve

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Spa
  • Bar/Lounge
  • Breakfast included
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Babysitting
Official Description (provided by the hotel)
Not too long ago, Cozumel Island was revealed to the world with all its charm. Now adventure travelers, divers and nature lovers are discovering the all-inclusive, luxurious Cozumel Palace, the stunning resort bathed by the blue waters of the Caribbean Sea. Experience the true meaning of luxury and fun. Enjoy the amenities and attention to detail from the moment you arrive. Our Cozumel Palace will take your breath away! Ideal for families, couples and adventure travelers who love diving and snorkeling. ... more   less 

Additional Information about Cozumel Palace

Address: Av Rafael E Melgar km 15 | Zona Hotelera Sur, Gonzalo Guerrero, Cozumel 77600, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cozumel
Price Range: ₹ 20,896 - ₹ 43,626 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Cozumel Palace 4*
Number of rooms: 169
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Also Known As:
Cozumel Palace Hotel Cozumel
Palace Hotel Cozumel
Plaza Las Glorias Cozumel
Palace Cozumel
Cozumel Palace Resort
Hotel Style:
#1 Spa Hotel in Cozumel
#1 Luxury Hotel in Cozumel
#1 Top resorts Hotel in Cozumel
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Questions & Answers

Here's what travellers have asked, with answers from Cozumel Palace staff and other travellers.
317 questions
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Questions? Get answers from Cozumel Palace staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Higher rooms havery better views.”
 of 5 bubbles David8197, 22 Mar 2017 | Read review
“Avoid 301 thru 305 - very noisy due to A/C machinery”
 of 5 bubbles hgeep, 14 Mar 2017 | Read review
“All rooms are ocean view and can't be beat.”
 of 5 bubbles thefarmingtonhill, 9 Mar 2017 | Read review
“room 315 overlooks the pool just saying and I don't believe the top floor had covered balconys”
 of 5 bubbles rndTexas, 9 Mar 2017 | Read review
“All room are great”
 of 5 bubbles kmcrae4, 4 Mar 2017 | Read review
5 of 5