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Cozumel Palace

3,860 reviews
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Traveller (3895)
Room & Suite (990)
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Overview
  • Excellent78%
  • Very good16%
  • Average4%
  • Poor1%
  • Terrible1%
Travellers talk about
“resort credit”(274 reviews)
“aqua safari”(199 reviews)
“loft suite”(62 reviews)
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
4.0 Star Hotel
All hotel details
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Rooms
12 Mar13 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (3,860)Write a Review
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3,676 results
Traveller rating
2,807
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21 - 25 of 3,676 reviews
Reviewed 2 weeks ago via mobile

Three couples came down for some diving and relaxation. This was our sixth time at The Palace, and it’s never disappointed us! We love it so much that we brought two other couples with us, and they fell in love with this place just like...More

4  Thank Cindyloumurph
Response from GM_RivieraZone, Gerente at Cozumel PalaceResponded 2 weeks ago

Dear Cindyloumurph, First and foremost I want to express my most heartfelt appreciation for trusting us and for recommending us with your friends, all the staff works diligently in order to exceed your expectations, we are happy and proud to learn that you all enjoyed...More

Reviewed 2 weeks ago via mobile

We spent 2 glorious weeks at the Cozumel Palace. Although the hotel is older than some, it is positively the cleanest resort in which we have ever stayed. Everything sparkles. The staff at this resort is amazing. From check in to departure, each and every...More

1  Thank Margaret A
Response from GM_RivieraZone, Gerente at Cozumel PalaceResponded 2 weeks ago

Dear Margaret A, I want to express my gratitude for sharing your amazing review with us, it is very encouraging to read this kind of reviews since all the staff works very hard every day with the only purpose of providing the best experiences to...More

Reviewed 2 weeks ago via mobile

This was our 2nd trip to the Cozumel Palace in the past four years. The first trip my wife and I traveled with our daughter and son-in-law and had a wonderful stay. This trip was just the two of us and we couldn’t have asked...More

1  Thank David M
Response from GM_RivieraZone, Gerente at Cozumel PalaceResponded 2 weeks ago

Dear David M, It is simply extraordinary reading your review, I just want to thank you so much for taking a moment of your valuable time to share your detailed comments and for choosing us for the second time, everyone at Cozumel Palace endeavored to...More

Reviewed 3 weeks ago via mobile

We were here 2 months ago for 14 days, we had to come back for another 10! I’ve never been to such an amazing place. They are truly incredible with there hospitality. So family oriented and they want to please! We requested 2 things now...More

2  Thank Royaljohnson
Response from GM_RivieraZone, Gerente at Cozumel PalaceResponded 2 weeks ago

Dear Royaljohnson, It is absolutely satisfying to learn you enjoyed your stay with us, I want to express my heartfelt gratitude for your loyalty, for us, it's such a pleasure to serve you and your beautiful family, we all look forward to keeping creating memories...More

Reviewed 3 weeks ago

My husband and I spent 2 awesome weeks at the Cozumel Palace hotel in January. We were "welcomed home" and taken care of very well. All the rooms are ocean view with a large balcony with 2 chairs and a small table, perfect size for...More

1  Thank Crafter7898
Response from GM_RivieraZone, Gerente at Cozumel PalaceResponded 2 weeks ago

Dear Crafter7898, On behalf the Cozumel Palace family, we all want to thank you for visiting us and for sharing your comments, it is amazing to read that your overall stay was pleasant, since the staff works diligently every day in order to accommodate all...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Restaurant
Fitness Centre with Gym / Workout Room
Free Parking
Free High Speed Internet ( WiFi )
Spa
Bar/Lounge
Breakfast included
Hotel Amenities
Room Service
Free Parking
Children Activities (Kid / Family Friendly)
Breakfast included
Business Centre with Internet Access
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Spa
Bar/Lounge
Hot Tub
Heated pool
Outdoor pool
Details
Price range
US$ 400 - US$ 618 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Top resorts Hotel in Cozumel
#2 Luxury Hotel in Cozumel
#2 Spa Hotel in Cozumel
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Details
Price range
US$ 400 - US$ 618 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Top resorts Hotel in Cozumel
#2 Luxury Hotel in Cozumel
#2 Spa Hotel in Cozumel
Room types
Suites, Non-Smoking Rooms, Accessible rooms
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Traveller (3895)
Room & Suite (990)
Pool & Beach (659)
Dining (379)
Amenities (66)
Business Centre & Event Rooms (16)
Family and Play Areas (13)
Questions & Answers
Ask a question
Kimbalabala
20 February 2018|
AnswerShow all 3 answers
Response from GM_RivieraZone | Property representative |
Dear Kimbalabala, Thank you so much for contacting us, please note that ocean view rooms are located on the 1st and 2nd floor while the ocean front rooms are located on the 3rd,4th, and 5th floor. About the balcony, all... More
0
Votes
BroadieNewYork
15 February 2018|
AnswerShow all 2 answers
Response from GM_RivieraZone | Property representative |
Dear BroadieNewYork, We have laundry service every day for an extra cost. We look forward to the opportunity of hosting you. Cordially Karla Corona e-Concierge Zona Riviera
1
Vote
HardCoreJesusFreak
15 February 2018|
AnswerShow all 5 answers
Response from GM_RivieraZone | Property representative |
Dear HardCoreJesusFreak, Thank you so much for contacting us, for more information about resort credits please do not hesitate to contact toursinfo @ palaceresorts . com they can provide you information about tours, spa and... More
1
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Room Tips
"Our rooms were excellent with an amazing view!!! Love the hammocks on the balcony!! The rooms were always..."
Read review
"Higher the better, and if possible get a room in the south wing."
Read review
"Ask for a room 3rd level or higher."
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"During the day and for evening entertainment it is loud around the pool area - but I think that is to be..."
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