We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Cozumel Palace

Save
Traveller (4019)
Room & Suite (996)
Storyboard
You may also like:
See all
Nearby Hotels
Overview
  • Excellent78%
  • Very good16%
  • Average4%
  • Poor1%
  • Terrible1%
Travellers talk about
“resort credit”(275 reviews)
“aqua safari”(204 reviews)
“loft suite”(63 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
4 Star Hotel
All hotel details
Additional information
Offers from Cozumel Palace
Special Offer: Package Deal
Hotel deals
Offers from Cozumel Palace
Special Offer: Package Deal
Hotel deals
You may also like:
See all
Nearby Hotels
{"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"dust":{"nav_controls":"ibex_photo_carousel__nav_controls"}},"scriptFlags":null}
Rooms
3 Jun4 Jun
|
1 room, 2 adults, 0 children
Standard Room
Getting you more information on this room More
Free Cancellation
Book now, pay at stay!
Select
Show Available Rooms
Sorry, this partner no longer has rooms available on TripAdvisor. Please visit one of our 8 partner sites to see rooms from US$ 311.
We're sorry, there are no rooms available on TripAdvisor. Please change your dates, or view all Cozumel hotels with availability
{"BOOKING_FEATURES": ["IB_PRICES_OUTSIDE_ROOM_BUTTON","IB_STREAMLINED_SELECTED_ROOM","IB_SHOW_EMAIL_FOR_INSECURE_LOGIN","VISA_SPONSORSHIP_WEB","IB_EXIT_INTERRUPTER","RCMS_INLINE_ROOM_GRID_MAX_OCC","IB_SHOW_AMENITIES_AS_ICONS","IB_POST_BOOKING_LOGIN","IB_IRG_PERFORMANCE_METRICS","IB_IRG_MATCH_META","META_AIR","CHILDREN_SEARCH","IB_INLINE_ROOM_GRID","HR_IB_EXCLUDE_TAXES_AND_FEES","IB_TIME_OF_STAY_PAYMENT_TYPES_V3","IB_DW_CCNAME_WITH_AUTOCOMPLETE","IB_IRG_PERFORMANCE_METRICS_MOBILE","IBEX_HIGH_EQUITY_BRANDING","IB_PRICE_WINS_POST_TX","IB_BOOKNOW_CLEAN_WITH_ICON_SHORT_BTN","IB_BOOKING_FORM_FAVICON","STORED_CARDS","IB_PRICE_WINS_COPY","IB_URGENCY_BLOCK"] , "IMPRESSION_KEY": "829256c75c75473380348a1cd3514791", "roomSelectionModel": {"partnerInfos":[],"multiplePartners":false,"polling":{"locationId":153002,"bookingSessionId":null,"detailedAvailabilityKey":null,"commerceContentIds":[32498321],"additionalContentIds":[],"pollCount":0,"checkin":{"day":3,"month":6,"year":2018},"checkout":{"day":4,"month":6,"year":2018},"adults":2,"child_rm_ages":"","rooms":1,"display_rooms":300,"entryPrice":454,"entryCurrency":"USD","complete":true,"formKey":"","showAllRooms":true,"genNewBookingSessionId":false,"winningProviderAtClick":"","selectedRoomKey":"","impressionKey":"829256c75c75473380348a1cd3514791","navArea":null,"referringServlet":"Hotel_Review","highestMetaPrice":504,"lowestMetaPrice":311,"additionalPartner":false,"highestMetaPriceDisplay":504,"roomsToVerify":[],"clazz":null},"summary":null,"unavailable":false,"metaOffers":[],"mismatchCheckModel":null,"totalMediaCount":0,"hotelPhotos":[],"noticeHeaderMessage":null,"moreProviders":null,"lowestPricePartner":null,"showAllRooms":true,"isMetaCheaper":false,"isBookingLessThanOrEqualToMeta":null,"avgHistoricalPrice":0.0,"avgHistoricalDisplayPrice":null,"expressBookState":null,"highestMetaPrice":504,"lowestMetaPrice":311,"highestMetaPriceDisplay":504,"hotelName":"Cozumel Palace","hasSpecialTimeOfStayTaxes":false,"trackingTree":null,"trackingTreeId":null,"showPriceHoverTooltip":true,"trackingContext":"eyJzdGF0ZSI6IkhPVEVMX0FVQ1RJT04iLCJwIjoiSFJfTWFpbkNvbW1lcmNlIiwiaWRzIjp7IkJGSyI6IjgyOTI1NmM3NWM3NTQ3MzM4MDM0OGExY2QzNTE0NzkxIiwiQUlLIjoiZTkzMTAyNGM5OGVlNDY4ZjgwN2VkNzQ2MjEwN2E1MjIifSwiZW50cnlTZXJ2bGV0IjoiSG90ZWxfUmV2aWV3In0=","cheaperPricesExist":false,"enableLPF":false,"priceDropPercent":0,"canExpandRooms":false,"expandRoomsToAllPartners":false,"roomSelectionKey":null,"useSupplierDirectTreatment":false,"isSupplierDirect":false,"showProviderSeparator":false,"clazz":null,"seeMoreMessage":null,"seeMoreIFrameMessage":null,"isPricelineCom":false,"isPriceDrawerEnabled":false,"isMetaMarketingLandOnBookingFormEnabled":false}, "ibAvailability": true, "metaAvailability": true, "topOfferIsIB": false, "numHacTries": 1, "checkIn": "03/06/2018", "checkOut": "04/06/2018", "lowestPrice": "US$ 311", "hasDates": true, "hacComplete": true, "contentIdMappings": {"32498321":"BookingCom"}, "pollingEnabled": false, "preventScroll": false, "offerClickToken": null, "conditionalUpdate": false, "mightGetRooms": false, "divClasses": "ppr_rup ppr_priv_resp_hr_room_grid", "singlePartnerRoomGridWidget": {"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_room_grid_responsive","template":"ibex_room_grid_responsive__widget","moduleList":["handlers","tracking"],"divClasses":"prw_rup prw_ibex_room_grid_responsive","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))","tracking":"(ta.prwidgets.getjs(this,'tracking'))"},"dust":{"sub_header":"ibex_room_grid_responsive__sub_header"}},"scriptFlags":null}, "multiPartnerRoomGridWidget": null, "mismatchMessage": {"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_mismatch_message","template":"ibex_mismatch_message__widget","moduleList":["handler"],"divClasses":"prw_rup prw_ibex_mismatch_message","js":{"handler":"(ta.prwidgets.getjs(this,'handler'))"},"dust":{}},"scriptFlags":null}, "maxRoomsToShow": 300, "isTablet": false, "roomGridRowWidget": {"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_room_grid_row_responsive","template":"ibex_room_grid_row_responsive__widget","moduleList":[],"divClasses":"prw_rup prw_ibex_room_grid_row_responsive","js":{},"dust":{"amenities":"ibex_room_grid_row_responsive__amenities","occupancy":"ibex_room_grid_row_responsive__occupancy","condition_col":"ibex_room_grid_row_responsive__condition_col","price_text":"ibex_room_grid_row_responsive__price_text","reservation_col":"ibex_room_grid_row_responsive__reservation_col"}},"scriptFlags":null}, "mismatchMessageLightbox": null, "deviceInfo": "OtherOS OtherBrowser", "bookOnTripAdvisor": "Book on <img class=\"ibHeaderImg\" alt=\"TripAdvisor\" src=\"https:\/\/static.tacdn.com\/img2\/branding\/rebrand\/TA_logo_primary.png\"\/>"}
Reviews (3,958)
There are newer reviews for Cozumel Palace
See the most recent reviews
Filter reviews
3,768 results
Traveller rating
2,886
618
148
69
47
Traveller type
Time of year
LanguageEnglish
More languages
2,886
618
148
69
47
Show reviews that mention
All reviewsresort creditaqua safariloft suiteromantic dinnerchef's dinnervacation plannerspay taxthe concierge levelitalian restaurantoutdoor grillspa treatmentssandy areashour room servicehammock on the balconymy pleasuredolphin swimplaya del carmen
FilterEnglish
Updating list...
1,571 - 1,575 of 3,768 reviews
Reviewed 5 May 2014

I took my entire family (all adults ) to Cozumel for my birthday. The experience was wonderful. Staff was fantastic, food excellent and surroundings were wonderful. Everyone was so friendly it made my birthday very enjoyable. I will definitely return to the Palace again soon....More

1  Thank Jay F
Response from CozumelPalaceGM, General Manager at Cozumel PalaceResponded 10 May 2014

Dear Jay F Thank you so much for staying at Cozumel Palace celebrating your birthday with your family, for your comments and for taking the time to share them through Tripadvisor, your straight forward observations are greatly appreciated, as feedback is of extreme importance for...More

Reviewed 5 May 2014 via mobile

The resort is very clean and the food is great! We were a little skeptical at first but the staff made our trip amazing! Ana at the front desk was always willing to make sure we were happy! A big shout out to Luis! He...More

Thank Kandycerodgers
Response from CozumelPalaceGM, General Manager at Cozumel PalaceResponded 10 May 2014

Dear Kandycerodgers Thank you so much for staying at Cozumel Palace, for your comments and for taking the time to share them through Tripadvisor. It is pleasing to note your positive comments, I will be sure to let the team members know that their efforts...More

Reviewed 3 May 2014

Great hotel in Cozumel especially if you love snorkeling and diving, The service was extraordinary good, food was good and there were many choices, however on the 4th day my daughter got a stomach bug and had to spend the next 2 days in bed...More

4  Thank Jeny2000
Response from CozumelPalaceGM, General Manager at Cozumel PalaceResponded 12 May 2014

Dear Jeny2000 Thank you so much for staying at Cozumel Palace, for your comments and for taking the time to share them through Tripadvisor, your straight forward observations are greatly appreciated, as feedback is of extreme importance for Cozumel Palace and Palace Resorts. We sincerely...More

Reviewed 2 May 2014

We have stayed away from Cozumel Palace as we believe many have because there is no beach and we do not Dive or Snorkel. We realized that on our last 3 trips to Moon Palace, we did not spend any time on the beach and...More

9  Thank Peter K
Response from CozumelPalaceGM, General Manager at Cozumel PalaceResponded 10 May 2014

Dear KovacsPeter999 Thank you so much for staying at Cozumel Palace, for your comments and for taking the time to share them through Tripadvisor and also thank you for sharing 27 great pictures of your stay with us. It is pleasing to note your positive...More

Reviewed 1 May 2014

My husband and I married here in January. Upon my arrival, I will say I the resort was MUCH smaller than expected but other than that, I have no complaints. The staff was very welcoming and ensured we were always taken care of. The wedding...More

1  Thank BagsPacked78244
Response from CozumelPalaceGM, General Manager at Cozumel PalaceResponded 10 May 2014

Dear BagsPacked78244 Thank you so much for staying at Cozumel Palace, for your comments and for taking the time to share them through Tripadvisor, your straight forward observations are greatly appreciated, as feedback is of extreme importance for Cozumel Palace and Palace Resorts. We're surprised...More

View more reviews
Most Booked Properties in Cozumel
See allSee all
About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Restaurant
Fitness Centre with Gym / Workout Room
Free Parking
Free High Speed Internet (WiFi)
Spa
Bar/Lounge
Breakfast included
Hotel Amenities
Room Service
Free Parking
Children Activities (Kid / Family Friendly)
Breakfast included
Business Centre with Internet Access
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Spa
Bar/Lounge
Hot Tub
Heated pool
Outdoor pool
Details
Price range
US$ 332 - US$ 572 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Spa Hotel in Cozumel
#1 Top resorts Hotel in Cozumel
#2 Luxury Hotel in Cozumel
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Details
Price range
US$ 332 - US$ 572 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Spa Hotel in Cozumel
#1 Top resorts Hotel in Cozumel
#2 Luxury Hotel in Cozumel
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Add Photo Photos
Traveller (4019)
Room & Suite (996)
Pool & Beach (672)
Dining (387)
Amenities (66)
Business Centre & Event Rooms (16)
Family and Play Areas (14)
Questions & Answers
Ask a question
Dana L
12 May 2018|
Answer
Response from GM_RivieraZone | Property representative |
Dear Dana L, Thank you for contacting us, please note free Wi-Fi is available all throughout our resorts and inside every suite. We look forward to the opportunity of hosting you. Cordially, Karla Corona e- Concierge
0
Votes
Google Translation
Zandra S
6 May 2018|
AnswerShow all 5 answers
Response from Jo m | Reviewed this property |
We have hav stayed at Cozumel Palace several times. We have stayed on the 3 rd and 4 th floor. In middle away from the elevators. The nois usually comes from people that are talking loud or people that had a little too... More
0
Votes
WifeofMichael
26 April 2018|
AnswerShow all 4 answers
Response from GM_RivieraZone | Property representative |
Dear WifeofMichael, Thank you so much for contacting us, please note we do have an area with sand, loungers, palapas and palm trees, located right in front of the ocean where you will be able to do snorkeling, we look... More
0
Votes
Google Translation
Room Tips
"Top Floors (4 & 5) provide the best view. All rooms have an ocean view."
Read review
"Don't change a thing!"
Read review
"Rooms third floor and above have a better view. Rooms away from the elevator are quieter."
Read review
"ocean view, away from the elevator is most quiet"
Read review
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing