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Cozumel Palace

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3,504 Reviews from our TripAdvisor Community

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There are newer reviews for Cozumel Palace
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Showing 3,346: English reviews
San Jacinto, California
Reviewed 2 weeks ago

The first time I stayed at Cozumel Palace, I was blown away by it. This time, while it was still a nice place, it had serious flaws, and considering that the price has gone up since the first time, that is not okay. Most of the positives are still there. Nice pools, good restaurants, great service at the restaurants, snorkeling...

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9Thank NotAskingForMuch2011
Milwaukee, Wisconsin
Reviewed 2 weeks ago

We just returned from a one week stay at the Cozumel Palace (Dec 24-31). Here are my pros and cons: Pros: - I cannot stress enough how good the service was. All the staff are attentive, polite and friendly. The activity staff make a great effort. The evening entertainment was great - saw an amazing break dance act. - We...

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3Thank VRMG
Edmond
Reviewed 2 weeks ago via mobile

I have been blessed to have been able to travel around a bit. The Cozumel Palace is my favorite warm weather resort. The restaurants are diverse enabling you to eat a full menu inside, outside or even in your room. The staff is very accommodating, and the location is convenient being within walking distance to downtown shopping and the Dolphin...

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1Thank Craig H
Greenwood, Indiana
Reviewed 2 weeks ago

This resort is fantastic! The staff treated us like royalty from the time we checked in until the time we checked out. Seventeen days is not enough to be pampered at this level. I would particularly like to thank Rocio, our Diamond Concierge, for all of the special touches during the time we were there as she went above and...

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3Thank Cancun1976
Columbia, Missouri
Reviewed 2 weeks ago

We stayed at Cozumel Palace for 11 days in December with a 12 yr. old. Room was clean and quiet on the 4th floor. Staff were extremely friendly and helpful. Food was good, the Mexican restaurant was our favorite. We used room service almost every morning and it was always on time. There is no beach at this resort, but...

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2Thank Melanie_MO2015
Reviewed 2 weeks ago via mobile

I have never been to a better hotel. The hotel was amazing but the staff were incredible. None of them were miserable ( hard to find a place were the isn't ) PLEASE GIVE A THUMBS UP TO THE ENTERTAINMENT STAFF!!!

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Thank Leo C
Reviewed 2 weeks ago

I spent the week of Christmas at Cozumel Palace and as always the best part of the resort was the staff, they do everything so well! A quick breakdown of our stay... Room: plenty of space, a little dated (more on that later), toilet did not flush easily, comfortable beds, clean. Food: good food in all three inside restaurants (to...

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3Thank Panhawk
A TripAdvisor Member
Level Contributor
4 reviews
1 helpful vote
Reviewed 3 weeks ago via mobile

This was a great hotel clean smart upmarket but friendly- beds were sooooo comfy and jacuzzi in room a bonus - 3 restaurants were amazing couldn't of wished for anything better - views / hammocks/ pools / snorkelling all great.

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1Thank A TripAdvisor Member
Reviewed 3 weeks ago via mobile

Pros: -Very nice, clean rooms. -Typical AI service -Decent food -Beautiful ocean! -Within walking distance from town and restaurants. Cons: -Very small -Nothing to do after 9pm (and they are very strict about not being out by the pools or ocean) -No real activities other than pool volleyball and snorkeling in the ocean. Very low key, boring resort. If you...

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3Thank Melanie P
Fenwick Island, Delaware
Reviewed 3 weeks ago

This hotel & location were amazing! Its a beautiful hotel, staff was top notch, the food was the best we have ever had at an all inclusive! Lots to do, places to go, eat all day. Cant wait to go back!

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2Thank kim06784

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Spa
  • Bar/Lounge
  • Breakfast included
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Babysitting
Official Description (provided by the hotel)
Not too long ago, Cozumel Island was revealed to the world with all its charm. Now adventure travelers, divers and nature lovers are discovering the all-inclusive, luxurious Cozumel Palace, the stunning resort bathed by the blue waters of the Caribbean Sea. Experience the true meaning of luxury and fun. Enjoy the amenities and attention to detail from the moment you arrive. Our Cozumel Palace will take your breath away! Ideal for families, couples and adventure travelers who love diving and snorkeling. ... more   less 

Additional Information about Cozumel Palace

Address: Av Rafael E Melgar km 15 | Zona Hotelera Sur, Gonzalo Guerrero, Cozumel 77600, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cozumel
Price Range: ₹ 25,940 - ₹ 47,454 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Cozumel Palace 4*
Number of rooms: 169
Reservation Options:
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Also Known As:
Cozumel Palace Hotel Cozumel
Palace Hotel Cozumel
Plaza Las Glorias Cozumel
Palace Cozumel
Cozumel Palace Resort
Hotel Style:
#2 Luxury Hotel in Cozumel
#2 Top resorts Hotel in Cozumel
#2 Spa Hotel in Cozumel
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Questions & Answers

Here's what travellers have asked, with answers from Cozumel Palace staff and other travellers.
296 questions
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“ALL rooms have a balcony and are ocean view!”
 of 5 bubbles Dedewor, 17 Jan 2017 | Read review
“If you need two beds instead of one, be sure you call well in advance to confirm.”
 of 5 bubbles , 13 Jan 2017 | Read review
“All rooms have a view of the water and balcony. The resort is only five floors, get up on as high a floor as you can.”
 of 5 bubbles jerzeyjack, 12 Jan 2017 | Read review
“If you like peace, choose a room on a higher floor and away from the pool as there is loud music and activities planned throughout the day.”
 of 5 bubbles VRMG, 4 Jan 2017 | Read review
“quiet floors are higher up.”
 of 5 bubbles Melanie_MO2015, 1 Jan 2017 | Read review
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