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Presidente Inter-Continental Cozumel Resort & Spa

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Presidente Inter-Continental Cozumel Resort & Spa
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1,640 Reviews from our TripAdvisor Community

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Showing 1,475: English reviews
Start your review of Presidente Inter-Continental Cozumel Resort & Spa
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Reviewed 4 days ago NEWvia mobile

The facility is very pretty and well maintained. The staff is friendly and attentive. The food at the three restaurants on site was pretty good. Only two downsides; the beach is very small, and not much to do after dinner. Fortunately, San Miguel is only about 10 minutes way. Check it out.

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Helpful?
Thank Robert L
Sequim, Washington
Reviewed 6 days ago NEW

we had lunch next time while being on a cruise had lunch and ambiance pool site was great. unfortunately lunch price for two was over $80/00 no cocktails just lunch and tea. that was a bit much. Cozumel has changed a lot its no longer Mexico they now call it the Caribean, no mariccies no Mexican musi .VERY SAD we...

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Helpful?
Thank pizda-hui
Andres G, Director General at Presidente Inter-Continental Cozumel Resort & Spa, responded to this review

Dear Guest, Thank you for sharing your comments, it help us in order to improve our services. I'm glad you liked our Resort, we look forward to welcome you in a near future. Best Regards, Andres García Ricard General Manager

Reviewed 1 week ago via mobile

Oh, how wrong we were! Just returned home last night and wish we were still there. The renovations are absolutely phenomenal! The rooms and staff are second to none. We have traveled a fair bit, and are just amazed that many on the staff remember you from your previous visit and are genuinely happy to see you again. While all...

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Helpful?
Thank DiveWidow82
Andres G, Director General at Presidente Inter-Continental Cozumel Resort & Spa, responded to this review

Dear Guest, First of all I will like to thank you for taking your time and sharing your comments with us. I'm very thrilled to hear, you had a pleasant stay at our Resort and that our staff treated you very well. Our goal is to make your stay pleasant so I'm very glad we achieved that. Thank you for...

Singapore, Singapore
Reviewed 1 week ago via mobile

1 week in paradise! We are a family of four currently staying at the Presidente. We have had a terrific week here and are already planning a return visit. While there are a few things hotel management has to work on, this hotel deserves a full 5 stars (maybe 9 out of 10 :-)!). Pros -Beach: while small, the sandy...

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Helpful?
2Thank Tarek E
Andres G, Director General at Presidente Inter-Continental Cozumel Resort & Spa, responded to this review

Dear Guest, First of all I will like to thank you for sharing your review about your recent stay with us and for your preference to our hotel.  I am glad to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We certainly look forward to welcome you again. Regards,...

Doha, Qatar
Reviewed 1 week ago

If you're willing to shell out the big bucks for an amazing time in the Mexican Caribbean, come here. Nice beaches, pools, rooms, and spa, though the breakfasts can become a bit repetitive and tiresome. We were upgraded to a luxury ocean view room, which we appreciated very much. Ideally, one should combine eating out with eating in one of...

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Helpful?
1Thank Uday C
Andres G, Director General at Presidente Inter-Continental Cozumel Resort & Spa, responded to this review

Dear Guest, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Andres García Ricard General Manager

Boston, Massachusetts
Reviewed 2 weeks ago

The design of this hotel makes it feel like a boutique space rather than the large hotel that it is. We absolutely loved the interior design replete with jungle vegetation lined walkways. The gym was in this gorgeous glass encasement looking out into beautiful greenery. The beach area was quite small and there were some fish that liked to approach...

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Helpful?
1Thank Mardi_JF
Andres G, Director General at Presidente Inter-Continental Cozumel Resort & Spa, responded to this review

Dear Guest, Regards from sunny Cozumel! Thank you so much for your review and for your preference to our hotel. I am pleased to hear that you spent a wonderful time with the care of our friendly staff, especially Geyder. We hope you will visit us again. Warm Regards, Andres García Ricard General Manager

New York City, New York
Reviewed 2 weeks ago

The staff and food are AMAZING! Our daughter was in the tee-pee bed they have for kids and was bit 7 times by a foreign bug. The doctor we had do a house call was amazing! She let us know it was either ants or a spider that did it. The housekeep manager was so nice and got a us...

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Helpful?
Thank heather g
Andres G, Director General at Presidente Inter-Continental Cozumel Resort & Spa, responded to this review

Dear Guest, Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again. Sincerely, Andres García Ricard General Manager

Falls Church, Virginia
Reviewed 2 weeks ago

We just returned from a week at the Presidente. We've been there almost every year for the past 10 or so years. While it's always been a beautiful property, we were happy to see the upgrades -- redecorated rooms, the main pool converted to an infinity pool, the new Le Cap restaurant, and the gym. It's even better than before,...

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2Thank kenitrafallschurch
Andres G, Director General at Presidente Inter-Continental Cozumel Resort & Spa, responded to this review

Dear Guest, Ma ‘álob k’iin Thank you for choosing Presidente InterContinental Cozumel Resort & Spa and for taking the time to share your comments about your recent stay. I'm glad you enjoyed your stay at our Resort and that our staff give you a good service especially Jhonni and Jose. We will be waiting for your next visit to Cozumel....

Playa del Carmen, Mexico
Reviewed 2 weeks ago via mobile

This hotel has impressive spaces and interior design that I believe, reflect everything that Cozumel Island really is. I went for business and we stayed two nights. The service is amazing and the views are fantastic. We sadly did not enjoy this hotel any more because we were working but I completely recommend this hotel. The spa is unique, it...

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Helpful?
1Thank Paola P
Andres G, Director General at Presidente Inter-Continental Cozumel Resort & Spa, responded to this review

Dear Guest, First of all I will like to thank you for sharing your comments about your recent stay. I'm glad you enjoyed your stay at Resort and that you receive a great service. We hope to see you soon at Cozumel paradise. Kind Regards, Andres Garcia Ricard General Manager

Fort Lauderdale, Florida
Reviewed 2 weeks ago via mobile

I have been here many times for work with groups and every time is always a great experience. Never had a complaint from my attendees. The entire staff is amazing, friendly I definitely feel like I'm home here. The rooms are beautifully decorated and spacious, the ocean front with the breathtaking view are ideal to relax after working. The perfect...

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Helpful?
1Thank RobertoCos
Andres G, Director General at Presidente Inter-Continental Cozumel Resort & Spa, responded to this review

Dear Guest, Thank you for your preference to our hotel and for sharing your comments with us. I'm glad to hear that you spent a wonderful time with us with the care of our friendly staff. We look forward to welcome you to this "su casa" in Paradise. Best Regards, Andres García Ricard General Manager

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Spa
About the property
  • Beachfront
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
No photo provided
Alfreda di Roma
Cuisines: Italian
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Presidente InterContinental Cozumel Resort & Spa is the perfect balance of energy and ease. Adventurers love the scuba centre and nearby Chankanaab Park. Bringing the kids? The resort s Chiqui Club will keep them busy all day. When you want a slightly slower pace, you can head for our stretch of white sand, the exotic Mandara Spa or Cozumel s shops.After a 25 million dollar investment, this resort offers upgraded facilities and a unique vacation experience for the discerning traveler. The place to discover three experiences: great Dive, unique Spa treatments and Golf. ... more   less 

Additional Information about Presidente Inter-Continental Cozumel Resort & Spa

Address: Carretera a Chankanaab km 6.5, Cozumel 77600, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cozumel
Price Range: ₹ 16,427 - ₹ 38,285 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Presidente Inter-Continental Cozumel Resort & Spa 4.5*
Number of rooms: 220
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, BookIt.com, IHG, Despegar.com and Jetsetter so you can book your Presidente Inter-Continental Cozumel Resort & Spa reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Presidente Intercontinental Cozumel Resort And Spa
Presidente Intercontinental Cozumel Hotel Cozumel
Intercontinental Cozumel
El Presidente Cozumel
Cozumel Presidente
Hotel Style:
#1 On the Beach Hotel in Cozumel
#2 Luxury Hotel in Cozumel
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Questions & Answers

Here's what travellers have asked, with answers from Presidente Inter-Continental Cozumel Resort & Spa staff and other travellers.
74 questions
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Questions? Get answers from Presidente Inter-Continental Cozumel Resort & Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Choose a luxury ocean view room. You won't regret it!”
 of 5 bubbles UdayC_12, 15 Mar 2017 | Read review
“ocean view room 3000 series. one level up from ground so felt more private than ground level ocean view rooms. great sunset view also.”
 of 5 bubbles Mardi_JF, 14 Mar 2017 | Read review
“Don't bother because they give you what they want.”
  • get well gift for my daughter after she got bit- very nice of them.
 of 5 bubbles heatherg134, 14 Mar 2017 | Read review
“we love the ocean front rooms with private patio just yards from the water”
 of 5 bubbles kenitrafallschurch, 12 Mar 2017 | Read review
“outdoor showers”
 of 5 bubbles holsv2, 11 Mar 2017 | Read review
5 of 5