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My wife and i plannned our last pre baby trip to the place that we took our first vacation together at. Cozumel!
7 years ago we stayed at the Grand, this time we were gonna try the sister resort next door.
Beach: great, calm no...More
The resort is nice but has room for improvement. The all-inclusive rates are more affordable than most, the food was above average except the selection was below average. There's only one place to grab breakfast, one place to grab lunch, and one place for dinner...More
4 Thank 400bradh
Response from OccidentalVC, Community Manager for Occidental Vacation Club at Allegro CozumelResponded 9 December 2013
Thank you for your comments on your recent stay at Allegro Cozumel. we apologize for the situations you experienced and for the service that did not meet your expectations. It doesn't reflect our commitment to our members to provide all of you with...More
We have been to all inclusive resorts in this area for 12 years now. We have paid more, and we have paid less. The buffets had virtually nothing to pick from for any meals. Only the lunch buffets changed it up a few times. All...More
1 Thank Michele V
Response from Itze P, Reputation Management at Allegro CozumelResponded 9 December 2013
Dear Michele V,
Thank you for taking the time to share your review on Trip Advisor. We value all guest feedback and we truly sorry you did not enjoy your stay with us.
We regret for not meeting your food expectations, our Executive Chef works...More
over all my family had a good time over 7days. But you have to make the best with what you have. A few tips for those that dont want to read all the way.
- bring your own big mug.-- long lines at bar plus...More
Arriving just before checking time, only the braclet was handed out and not even the towel card would be available until the 3 pm check-in time. Unfortunately at that time still no room ready and an other 40 min waiting time was announced. The reception...More
I'd use a travel agent for that one. I've booked the family suite online, but had to have one adult in each room, so there was a single supplement on both rooms (!!!). Deal with your vacation provider on that one.