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Hacienda Chichen

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Hacienda Chichen
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692 Reviews from our TripAdvisor Community

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There are newer reviews for Hacienda Chichen
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Showing 506: English reviews
Boston, Massachusetts
Reviewed 9 February 2017

This is a small, boutique-ish hotel, its rooms/bunglaows nestled among the trees of carefully-tended grounds surrounding an historic main house, where the lobby and restaurant are located. In this, it's in stark (and pleasant) contrast to the larger hotels nearby. The rooms are roomy and comfortable, and well maintained. Of particular note is the excellent staff. The are pleasant, welcoming,...

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Thank BobnBarbara
Hong Kong, China
Reviewed 4 February 2017

We only went here for lunch after a visit of Chichen Itza. What a lovely qiet and idyllic hacienda! Sitting outside on the porch with enjoyable food and attentive service. Away from the crowd craze of the pyramid. Nice one!

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Thank Willem H
Reviewed 29 January 2017 via mobile

Although this hotel is located extremely well with a private entrance to the ruins, the grounds are exquisite and our room was large and lovely the front desk staff (and I mean desk) was not friendly, unhelpful and boarding on rude. Certainly not Mexican in spirit. In addition, We booked through Bookings.com and our confirmation said no deposit would be...

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3Thank Mel L
Hacienda_Chichen, Director de Relaciones con Clientes at Hacienda Chichen, responded to this review

Thank you for your comments. We are sorry you felt that your welcome at the hotel was not what you expected. Maya people are discreet and show respect by being humble. We're sorry you misunderstood their attitude. In some parts of Mexico people are more outgoing, Yucatan people are normally discreet and quiet. As in many boutique hotels, it's the...

Reviewed 2 January 2017

This is one of the most special places I have stayed. The beautiful gardens and the historic buildings create a special place I have rarely experienced. And being walking distance from the ruins allows you to avoid all the crowds and headaches of the tourists.

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2Thank Erik W
Hacienda_Chichen, Director de Relaciones Públicas at Hacienda Chichen, responded to this review

Thank you for staying with us. It's a honour to learn that our hotel was a special place to you. Please return soon! Sincerely, Hacienda Chichen Resort and Yaxkin Spa

Reviewed 31 December 2016 via mobile

We stayed overnight after visiting Chichen Itza. The site is within walking distance which is practical. The hacienda is set in a vast garden with the reception and dining and sitting rooms, while the rooms are in bungalows of two rooms spread around the garden. The rooms are simple but pleasant and on arrival flowers have been scattered on the...

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1Thank Adrian H
Hacienda_Chichen, Director de Relaciones Públicas at Hacienda Chichen, responded to this review

Many thanks for sharing your charming experience in our hotel, and for recommending our services. We look forward to your future visits at Hacienda Chichen!

Reviewed 24 December 2016 via mobile

We stayed here for 2 nights in October. While pricy (especially for the region), the hotel arranged for our private walking tour of the ruins - the best historic tour I've ever had. Our local guide was so well versed in the geology, archaeology, meteorology, botany, mythology and anthropology - I felt like I learned such a comprehensive and fascinating...

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3Thank Runawaywithrenee
Hacienda_Chichen, Director de Relaciones Públicas at Hacienda Chichen, responded to this review

Thank you for letting us know that your stay with us was a pleasant and remarkable experience on your anniversary. There are many activities that guests can do at our hotel, and they add a great historical value to your travel experience. Our à la carte menu offers a variety of food and beverage options. By the way, we offer...

Sunnyvale, California
Reviewed 23 December 2016 via mobile

Probably the best food we've eaten this trip. We thoroughly enjoyed the outdoor patio seating and excellent service. Arrachera, chicken entree and enchiladas were excellent and they had a delicious limeade.

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Thank Np2
Hacienda_Chichen, Director de Relaciones Públicas at Hacienda Chichen, responded to this review

Thank you for your visit and for your nice lunch review. We hope you can stay with us in your next trip! Sincerely, Hacienda Chichen Resort and Yaxkin Spa

Cardiff, United Kingdom
Reviewed 22 December 2016

This boutique style hotel is set in the jungle, a short walk from the ruins. Small bungalows are divided into 3 or 4 rooms, each with a terrace and chairs/hammock outside. The lavatory/shower area is partitioned from the bedrooms, but the wall doesn't reach the ceiling, so not wholly private. There is an extensive area of jungle and gardens around,...

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1Thank Gill B
Hacienda_Chichen, Director de Relaciones con Clientes at Hacienda Chichen, responded to this review

Thank you for your comments. We hope you can return soon to stay in our boutique hotel. Just a brief note, the wall doesn't reach the ceiling due to the special design of our eco-friendly rooms. The humidity is very high in Yucatan so, we decided to keep this design in order to have a good air circulation. Gratefully, Hacienda...

Badhoevedorp, The Netherlands
Reviewed 2 December 2016

Although the hotel looks promising at first glance I could not help but be disappointed. This had mainly to do with how much they charge you for everything. We used lunch and diner in the hotel and we consider the prices way too high ! They even have different prices for the exact same meal dependent on whether it is...

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1Thank mbroek2004
Hacienda_Chichen, Guest Relations Manager at Hacienda Chichen, responded to this review

Thank for your staying with us. We sincerely apologize if by providing this information, you were uncomfortable. We had some incidents in the past with other guests, and we hope you can understand us, as it is important to inform our guests properly about our policies. We know the majority of the hotels does it, for awareness of what is...

London, United Kingdom
Reviewed 2 December 2016 via mobile

Rooms are large and very comfortable but a bit rustic and traditional. Nothing special about them. No shower gels in toilets, only a bar of soap and shampoo, but showers are powerful. Aircon works well. There is a main reception area, the old Hacienda building, where the reception and the overpriced restaurant is (food is very good) and the rooms...

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Thank Harold B
Hacienda_Chichen, Guest Relations Manager at Hacienda Chichen, responded to this review

We appreciate your visit and comments. Glad to know you enjoyed the facilities of our gorgeous hacienda and our food service. Please remember that the Hacienda Chichen is a sustainable hotel. We provide handmade soaps and eco-friendly amenities. For more information about our eco-friendly practices, please visit our website. Just to clarify, we don't have any entrance fee for using...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
GreenLeadersPlatinum level
About the property
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Multilingual Staff
  • Dry Cleaning
  • Concierge
Official Description (provided by the hotel)
An eco-friendly boutique hotel, the Hacienda Chichen is committed to sustainable tourism and is devoted to Mayan culture and local community welfare. The resort consciously promotes an eco friendly environment rooted in Mayan tradition, which presents guests with plenty of romantic charm. An ambiance of 'home away from home' welcomes the Hacienda Chichen guests. The property's close proximity to the adjourning Chichen Itza ruins is a major plus for those travelers wishing to avoid the crowds. ... more   less 

Additional Information about Hacienda Chichen

Address: Carretera Merida-Puerto Juarez Km. 120 | Zona Hotelera de Chichen Itza, Chichen Itza 97751, Mexico
Region: Mexico > Yucatan Peninsula > Yucatan > Chichen Itza
Price Range: ₹ 9,322 - ₹ 21,969 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hacienda Chichen 3.5*
Number of rooms: 28
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Also Known As:
Hacienda Chichen And Yaxkin Spa
Hacienda Chichen & Yaxkin Hotel Chichen Itza
Hotel Hacienda Chichen Yaxkin
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Questions & Answers

Here's what travellers have asked, with answers from Hacienda Chichen staff and other travellers.
12 questions
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Questions? Get answers from Hacienda Chichen staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Room 24 was perfect for a couple”
  • Room 24
  • Room 24
 of 5 bubbles haylaura, 17 Mar 2017 | Read review
“Pay extra for a suite”
 of 5 bubbles 58douglasc, 11 Mar 2017 | Read review
“Any of the rooms will do. They are all lovely. You can't go wrong.”
 of 5 bubbles johnrM9555HZ, 10 Mar 2017 | Read review
“Opt for a suite-the rooms are very basic and a long way to walk from the pool, restaurant.”
  • Bedroom
 of 5 bubbles judyg72, 4 Mar 2017 | Read review
“Ask for a room with a back external area with hammock”
 of 5 bubbles Alastair24, 23 Feb 2017 | Read review
5 of 5