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Krystal Urban Cancun Centro

533 reviews
#77 of 176 Hotels in Cancun
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Traveller (241)
Room & Suite (132)
Dining (48)
Overview
  • Excellent24%
  • Very good42%
  • Average20%
  • Poor8%
  • Terrible6%
Travellers talk about
Free Wifi
Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
3.5 Star Hotel
All hotel details
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Rooms
28 Jan29 Jan
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (533)Write a Review
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All reviewshotel zonefree shuttle to the beachplaza americascould hear our neighborsgreat wifiice machinezona hoteleranoisy at nightbars and clubsspacious roomsgreat staywe loved our staywalking distancesister propertyvery nice hotelshuttle servicelate check
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31 - 35 of 108 reviews
Reviewed 11 March 2017

Located in town but close to the street that goes to the beach. We did expect access to the beach and were surprised that we had privileges at the other hotel. Neighbors were noisy-room walls a little thin. Staff very nice in all aspects

Review collected in partnership with this hotel
Thank Vikram B
Response from CalidadyServicioKUC, Gte. de Calidad y Servicio at Krystal Urban Cancun CentroResponded 14 March 2017

Good afternoon, Thank you for your comment, we are pleased that our personal treated you very well, we are going to work on those details that you mentioned to improve our services. Regards.

Reviewed 5 March 2017 via mobile

But beware of the front desk staff and management they speak no English when it's convenient we checked in to a completely dirty room tiles on floor wet toilet seat up bed torn apart could not get them two clean it up until 5:15 p.m....More

Thank randall46
Reviewed 25 February 2017

Nice modern atmosphere. Rooms are comfortable, the bed was great to sleep in and it was nice and quiet. It has a good breakfast spread if you get your room with the breakfast included. A variety of fruit cheese meats breads hot dishes as well...More

1  Thank Sue A
Response from CalidadyServicioKUC, Gte. de Calidad y Servicio at Krystal Urban Cancun CentroResponded 27 February 2017

Good afternoon, Thank you for your comment, we are pleased that you have enjoyed your vacations with us. We are happy to know that you went to restaurant and you enjoyed our delightful meal, and you visited the areas around the hotel by walking around....More

Reviewed 19 February 2017

We stayed on a Friday night arriving by car. Parking as easy, right by the front door. Check in was fast. The room was comfortable and roomy. The bathroom was modern. There was a coffee maker and hair dryer in the bathroom. The balcony is...More

1  Thank Ira S
Response from CalidadyServicioKUC, Gte. de Calidad y Servicio at Krystal Urban Cancun CentroResponded 24 February 2017

Goood morning, Thank you for your comment, we are glad that you have enjoyed your stay with us, we are working day by day to make feel our guests confortable. Thank you once more for your feedback abour our service, location and confort, we really...More

Reviewed 18 February 2017 via mobile

In this hotel right now. Walkability is a 10! La choperia in the first floor of the bull ring is great! So cheap! Good cheap cheap food! The bell hops and room service are great! We are here another week and wish it was more!

Thank Diana A
Response from CalidadyServicioKUC, Gte. de Calidad y Servicio at Krystal Urban Cancun CentroResponded 24 February 2017

Good morning, Thank you for your comment, we are pleased that you have enjoyed your vacations with us, we hope to see you soon. Thank you. Regards.

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About
Amenities
Top amenities
Pool
Room Service
Restaurant
Bar/Lounge
Free High Speed Internet ( WiFi )
Fitness Centre with Gym / Workout Room
Hotel Amenities
Room Service
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Banquet Room
Multilingual Staff
Conference Facilities
Concierge
Breakfast Available
Room amenities
Air Conditioning
Microwave
Things to do
Pool
Restaurant
Bar/Lounge
Fitness Centre with Gym / Workout Room
Outdoor pool
Details
Price range
US$ 71 - US$ 155 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$ 71 - US$ 155 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveller (241)
Room & Suite (132)
Dining (48)
Pool & Beach (42)
Hotel & Grounds (265)
Bathroom (10)
Business Centre & Event Rooms (6)
Family and Play Areas (1)
Questions & Answers
Ask a question
pamela F
11 January 2018|
AnswerShow all 2 answers
Response from CalidadyServicioKUC | Property representative |
Dear Pamela The Hotel it's not all-inclusive and nearby has differents nightclubs. We have a restaurant where you can have a breakfast or dinner. Regards
1
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Google Translation
Salvador V
7 November 2017|
AnswerShow all 2 answers
Response from CalidadyServicioKUC | Property representative |
Dear guest The Hotel Is 25 minutes from the airport.
1
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Google Translation
Niki N
1 January 2017|
AnswerShow all 2 answers
Response from CalidadyServicioKUC | Property representative |
hello, Thank you for your ask; for the moment, we don't have a shuttle from airport to hotel. The cheapest way to go out from airport it is you buy a ticket at the ADO (Wich is a public transport), and you will leave the... More
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Google Translation
Room Tips
"Do Not get a room that is adjoined to another with a wooden door. The next door neighbors love to talk loud..."
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"would recommend a high floor so you can have a better view of the city"
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"ask for front side of hotel"
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"get a oceanview room! You won't be disappointed!"
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