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Krystal Urban Cancun

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Krystal Urban Cancun
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342 Reviews from our TripAdvisor Community

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There are newer reviews for Krystal Urban Cancun
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Showing 67: English reviews
Watford, United Kingdom
Reviewed 23 March 2016

We sent very clear instructions to the reservations department regarding the payment of this booking, but the hotel completely ignored them, leaving the guest standing in reception unable to check in. Once this was eventually sorted, the hotel then insisted on charging the guest for all the wrong things. Clearly no communication at this hotel whatsover. Won't be using them...

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1Thank 12Clem1972
Melbourne, Australia
Reviewed 17 March 2016

Krystal Urban is quite a nice hotel, that has just about all you will need when you're staying at a hotel. We visited Cancun from Australia during the American spring break. we didn't know it was spring break until we got there. However this hotel was far enough away from the over populated Cancun strip where all the young party...

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1Thank Simon R
Reviewed 21 February 2016 via mobile

I really enjoy my 1 night stay. We arrived Cancun late so I didn't want to spend a lot on a fancy all inclusive beach front hotel. The bed was firm and comfortable, breakfast was surprisingly nice. They got many choices and lots of hot food options. It's in downtown Cancun and we felt very safe there to walk around...

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2Thank Yi-Lin K
California
Reviewed 18 February 2016

I disagree with the negative reviews. For the price, Krystal Urban really isn't a bad deal. - Our standard king room was very clean, included a nice balcony, very firm bed, and great rainfall shower (but avoid the coffee machine at all cost!). - Nice ocean view. - Tons of great bars, restaurants and shopping nearby (check out Plaza Americas!)....

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Thank Amity S
Toronto, Canada
Reviewed 17 February 2016 via mobile

I booked this hotel because I got a good package deal and the pictures looked pretty good on their website. The hotel isn't very old but the poor finishing and maintenance of rooms and common areas make it look pretty run down. There is no fridge in the room, and no ice machine on each floor, which means you will...

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Thank Amanda K
Salt Lake City, Utah
Reviewed 8 February 2016

It seems like a hotel that was built to be really nice but struggles to bring in the business. The rooms are clean and new enough that they are in good condition, but starting to show a little neglect. Some of the curtain hooks were broken and the tile on the shower threshold was coming loose. No big deal. If...

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Thank nwmorris
Vancouver Island, Canada
Reviewed 31 January 2016

This hotel is on the edge of the mangrove swamp at the head of the lagoon. It is modern, and complete now. We watched as the last tile went in on the centre post in the lobby, the night we arrived. Worries about construction are no more. Staff are nicely turned out in black, most speak English. Never a problem...

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Thank AlandDell
Murrieta, California
Reviewed 15 January 2016

Delta canceled our flight and stuck us in this dive overnight. I've stayed at hundreds of hotels in Mexico, and this one wins the prize for WORST SERVICE. 1. Horrible food. Like really, if you're going to cook food, and serve it to your guests in a buffet. Try to make something that isn't completely gross. 2. No drinking water....

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4Thank Dave P
Panama City, Panama
Reviewed 14 January 2016

I was looking for a nice place for our honeymoon. Would have loved to stay at a beach hotel, but could swing the price. This hotel was exactly what we wanted... location, fairly nice, loved the open space beyond the patio, very quiet, slight (distant) view of the sea... We spent most of our time in the room though (which...

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2Thank JimE_1111
San Antonio, Texas
Reviewed 3 January 2016 via mobile

My boyfriend and I checked in on 12/29/15. Our room was nice and clean. Staff was not willing to help you with anything. Our reservation included breakfast which we never were able to find, asked staff and we were given bogus directions on where it was so we gave up. We made a reservation to the free shuttle to the...

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1Thank garlou25

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Amenities

Highlights
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
  • Suites
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Dry Cleaning
  • Breakfast Available
Official Description (provided by the hotel)
Krystal Urban Cancún has 196 rooms with view to the sea and the Nichupte lagoon, closets, box of security, A/C Y/0 fan, desk, flat panel displays, USB connector, terrace, mirror, Chair ergonometric, sky shower, dryer, vanity mirror, full body closet and more, will make your stay as pleasant as possible and comfortable for the business and leisure traveler. ... more   less 

Additional Information about Krystal Urban Cancun

Address: Avenida Sayil | Lote 4-07, Super Manzana 4A, Cancun 77500, Mexico (Formerly Krystal Urban Hotel)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: ₹ 4,982 - ₹ 8,667 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Krystal Urban Cancun 3*
Number of rooms: 196
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Questions & Answers

Here's what travellers have asked, with answers from Krystal Urban Cancun staff and other travellers.
20 questions
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Medicine Hat, Alberta
Madison, Wisconsin
2 months ago

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Questions? Get answers from Krystal Urban Cancun staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“rooms facing the bay are quieter”
 of 5 bubbles 3johne, 20 Jan 2017 | Read review
“Above the 8th floor facing the hotel zone. Great view and quiet.”
 of 5 bubbles Barefootinbelize, 8 Sep 2016 | Read review
“Two sides- one towards city (with little glimpse of lake from corner room), second towards lake. Ask for second one.”
 of 5 bubbles skshorey, 23 Jul 2016 | Read review
“The views aren't that great from this hotel.”
 of 5 bubbles SimonR373, 16 Mar 2016 | Read review
“Request an ocean facing room”
 of 5 bubbles AmityS_11, 18 Feb 2016 | Read review
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