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30/7/2017 31/7/2017
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    Krystal Urban Cancun Centro

    Avenida Sayil | Lote 4C-07, Super Manzana 4A, Cancun 77500, Mexico
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    30/7/2017 31/7/2017
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    US$ 107US$ 132
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    Traveller (205)
    Room & Suite (130)
    Dining (45)
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    Overview
    • Excellent24%
    • Very good42%
    • Average20%
    • Poor8%
    • Terrible6%
    Travellers talk about
    Free Wifi
    Parking
    Breakfast Buffet
    Air Conditioning
    Pool
    Non-Smoking Hotel
    Restaurant
    Room Service
    Suites
    Bar/Lounge
    Fitness centre
    Concierge
    Wheelchair Access
    Business Centre
    Dry Cleaning
    3.0 Star Hotel
    All hotel details
    Real Inn Cancun
    498 reviews
    #66 of 175 hotels in Cancun
     
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    420 reviews
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    Rooms
    30 Jul31 Jul
    |
    1 room, 2 adults, 0 children
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    Standard Room

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    Reviews (479)
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    1 - 5 of 101 reviews

    Reviewed 3 weeks ago

    Hotel is average, but they offer an extra beach day pass in their beach hotel, something that it could be better than other, but Irene the woman in Krystal Beach Hotel is so bad and push you to feel that you are making something wrong...More

    Review collected in partnership with this hotel
    Thank Gibrangc
    Response from CalidadyServicioKUC, Gte. de Calidad y Servicio at Krystal Urban Cancun CentroResponded 2 weeks ago

    Good afternoon, Dear Gibrangc, thank you for sharing your comment with us, we are very sorry for the inconvenience that you had at the beach club, we are going to work with them to improve their services. We hope on your next vacations give us...More

    Reviewed 3 weeks ago via mobile

    When I went to the Hotel in oct. 2016, the hotel overcharged me. Later, they acknowledge the mistake but they never refund me and refuse to do so. Before you chose this Hotel, be aware of their dishonnest commercial practices.

    Thank Cyril B
    Response from CalidadyServicioKUC, Gte. de Calidad y Servicio at Krystal Urban Cancun CentroResponded 3 weeks ago

    Good afternoon, Dear Cyril B, thank you for your comment, we are very sorry for the inconvenience that you had during your stay, we are going to work on that detail to improve our service in our hotel. Cordially, Jorge Santos Quality and Service Manager

    Reviewed 7 June 2017

    The good: Staff was amazing in every way! If you called them they were there. If you asked questions they found out if they didn't know it. The room has a great city view at night. The room service was reasonably priced and good and...More

    Review collected in partnership with this hotel
    Thank dalem4
    Response from CalidadyServicioKUC, Gte. de Calidad y Servicio at Krystal Urban Cancun CentroResponded 8 June 2017

    Good afternoon, Dear Dalem4, thank you for your comment, we are glad that you have enjoyed your vacations with us and we are pleased to know that our staff has provided you an excellent service. Thank you for sharing all the good thing that we...More

    Reviewed 5 June 2017

    Been to Cancun many times but this was my worst hotel stay. This hotel is located downtown Cancun. The hotel was nice but the staff wasn't helpful/knowledgeable or friendly. Upon arrival, I was asked to make payment upfront for the hotel stay. When I questioned...More

    1  Thank Faye T
    Response from CalidadyServicioKUC, Gte. de Calidad y Servicio at Krystal Urban Cancun CentroResponded 6 June 2017

    Good morning, Dear Faye T, thank you for sharing your comment, we are very sorry for the problems and the inconvenience that you had during your stay with us, however, the loss power was a generally problem at the Yucatan peninsula. Nevertheless, we are going...More

    Reviewed 31 May 2017

    Great central area with food all around, shopping, casinos the hotel strip a 15 minute car ride. Although reception has no internet to print out boarding passes, they will do all they can to get you passes if you send the link to their email.More

    Review collected in partnership with this hotel
    Thank Califas
    Response from CalidadyServicioKUC, Gte. de Calidad y Servicio at Krystal Urban Cancun CentroResponded 1 June 2017

    Good morning, Dear Califas, thank you very much for sharing your comment with us, we are glad that you have enjoyed your stay with us. We also pleaced to know that our location it was something that you enjoyed on your vacations. We hope to...More

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    About
    Amenities
    • Top amenities
    • Pool
    • Restaurant
    • Bar/Lounge
    • Fitness Centre with Gym / Workout Room
    • Room Service
    • Free High Speed Internet ( WiFi )
    • Hotel Amenities
    • Dry Cleaning
    • Meeting Rooms
    • Business Centre with Internet Access
    • Concierge
    • Banquet Room
    • Room Service
    • Laundry Service
    • Multilingual Staff
    • Conference Facilities
    • Breakfast Available
    • Room amenities
    • Air Conditioning
    • Things to do
    • Pool
    • Restaurant
    • Bar/Lounge
    • Fitness Centre with Gym / Workout Room
    Details
    • Price range
    • US$ 79 - US$ 143 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms ,
    • Accessible rooms
    • Number of rooms
    • 231
    • Reservation Options
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    • Location
    • Mexico >
    • Yucatan Peninsula >
    • Quintana Roo >
    • Cancun
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    Traveller (205)
    Room & Suite (130)
    Dining (45)
    Pool & Beach (41)
    Hotel & Grounds (241)
    Bathroom (7)
    Business Centre & Event Rooms (7)
    Family and Play Areas (1)
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    Ask a question
    Questions & Answers
    Niki N
    1 January 2017|
    Answer Show all 2 answers
    Response from CalidadyServicioKUC | Property representative |
    hello, Thank you for your ask; for the moment, we don't have a shuttle from airport to hotel. The cheapest way to go out from airport it is you buy a ticket at the ADO (Wich is a public transport), and you will leave the... More
    0
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    Google Translation
    michelle n
    30 December 2016|
    Answer
    Response from CalidadyServicioKUC | Property representative |
    Hello, Thank you for you ask. You do not need to rent a car, you can walk to restaurants by crossing the street there are a lot of them on the mall and around of it. If you want to go to the hotel zone, you can walk 1... More
    1
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    PaolaPiramanrique
    2 November 2016|
    Answer
    Response from CalidadyServicioKUC | Property representative |
    Hola, el horario de check in es a las 3 de la tarde y la salida es a la una de la tarde. Al contrario, el placer es todo nuestro, esperamos que pronto nos visite, saludos.
    0
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    Room Tips
    "ask for front side of hotel"
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    "get a oceanview room! You won't be disappointed!"
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    "view not facing the street"
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    "King Bed is the way to go. If you don't like to hear what's going on next room, this hotel is not..."
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