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Courtyard Cancun Airport

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#51 of 181 Hotels in Cancun
Certificate of Excellence
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1 room 2 adults 0 children
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Courtyard Cancun Airport
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846 Reviews from our TripAdvisor Community

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There are newer reviews for Courtyard Cancun Airport
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Showing 669: English reviews
Washington DC, District of Columbia
Reviewed 30 December 2016 via mobile

This hotel is very close to the airport--5-10 minutes with the free shuttle. I thought the rooms were great and I did not experience any odor problems that others have mentioned. The rooms are clean and large. Good wifi (free) and aircon. The staff in the reception were helpful and friendly. But the hotel is isolated and not near the...

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Helpful?
1Thank UE_DC64
Panama City, Panama
Reviewed 23 December 2016

I've been coming to this hotel for a while now due to business and you get kind of use to the smells however this time the room was so bad we had to attempt top open a window for air ventilation however there was a screw in place so we couldn't open much the window. Breakfast is amazing with green...

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Helpful?
Thank Ssubiru
Ana Q, Gerente at Courtyard Cancun Airport, responded to this review

Thank you for taking the time to shared your review about your recent stay at the Courtyard Cancun Airport. Please accept our sincere apologies for the inconvenience you may have experienced. We are workink in the smell issue to ensure better confort. The chef was happy to learns that you enjoyed her breakfast and the green healthy options. We all...

Gilbert, Arizona
Reviewed 20 December 2016 via mobile

I have done a lot of business travel. I have stayed in Marriott properties over 100 nights this year. This Courtyard was nice but nothing special. Everything was clean and in good working order. I liked the restaurant. It is a good thing the restaurant is there because there is nothing else around. The restaurant was about 50% higher in...

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Thank michaelg85233
Washington DC, District of Columbia
Reviewed 19 December 2016 via mobile

Stayed here on first night in Cancun. Shuttle is easy and saves US $25-30 in taxi cost but don't call the 01 800 number, use the 52 998 number. Omar at check-in was very efficient. Room was nice and better than expected from an airport hotel. Breakfast buffet was excellent and worth the US $12. You can catch a bus...

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Thank rl6005
Cumbria UK
Reviewed 7 December 2016

3 Miles from Airport but nothing around it so no competition without a car hence restaurant and bar expensive, food OK.nothing special. Staff helpful, Airport shuttle good and takes about 5 minutes. Shuttle pickup is by doors as you leave the terminal building

Review collected in partnership with Alpharooms
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Thank VisitingBeerSampler
London
Reviewed 4 December 2016

Positives - near the airport 24 hour shuttle to the airport pleasant club sandwich and fries with room service excellent waiter service in the restaurant pleasant food in the restaurant nice enough pool area (thought fly/mozzy repellent is everywhere so goodness knows what it is like at sunset!) comfortable bed Negatives: All very beige and old fashioned in the rooms...

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Helpful?
Thank moogharrison
Ana Q, Gerente at Courtyard Cancun Airport, responded to this review

Your comments on the room service and the pleasant food at the restaurant during your recent stay at our hotel are appreciated. We are glad you enjoyed the facilities and the grounds as well. We have discussed your input regarding the service at the Front desk in the paying process. Please accept our apologies for your inconvenience. Thank you again...

Enterprise, Oregon, United States
Reviewed 4 December 2016

This hotel is near the airport, but a $25 cab ride from the hotel zone, museums and other restaurants. It's hard to get the shuttle to the hotel unless you have a cell phone that works in Mexico. The restaurant serves good food but has at least 3 big screen tvs going at all times (like many hotel restaurants in...

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Thank PanZora
Ana Q, Gerente at Courtyard Cancun Airport, responded to this review

Thank you for sharing your experience at the Courtyard Marriott Airport. As a valued customer we appreciate your feedback and are delighted to hear about the great service received by our staff. We also take great pride in our garden and we are glad that you enjoyed it. Your feedback abaut the TV´s and the comunication betwen Airport and hotel...

Reading, United Kingdom
Reviewed 29 November 2016

We arrived after a 12 hour flight, the staff found our booking but check in took an age as the young lady was constantly distracted by the phone and other guests, training is required. The room was spacious and simple. Very disappointed that there were only two very small bottles of water available yet vast amounts of bottles of toiletries....

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Thank nessmorgan
Ana Q, Gerente at Courtyard Cancun Airport, responded to this review

Thank you for taking the time to share your recent experience at the Courtyard Cancun Airport. I am very sorry to learn that the quality of service provided by our front desk did not quite meet your expectations due to limited staff at the time of your check in. Please rest assured that your comments have been shared with the...

Reviewed 26 November 2016 via mobile

This place was an absolute nightmare. In mexico e cigs are illegal. You can take it in but have to put it in hold luggage to get it out of Mexico. Consequently I had to buy cigs for nicotine fix. Gate 9 has this bar facing it and is the ONLY place outside you can smoke in. Heres the punchline....

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Helpful?
Thank ronricho1965
Ana Q, Gerente at Courtyard Cancun Airport, responded to this review

Thank you for taking the time to share your thoughts regarding this issue. We appreciate you bringing it to our attention. We will share your message appropriately. Ragards Ana Q

Bowie, Maryland, United States
Reviewed 24 November 2016

Sometimes i"ll do an overnighter in Cancun, I chose to stay at this hotel because the hotel I normally rent was booked that night. That hotel is $60 for a king sized. Doesn't have a ton of fluff,which i don't need. It's a brand name hotel, so i feel i really get a bargain at $60. At this Marriott, prices...

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Helpful?
Thank Matthew Maria S
Ana Q, Gerente at Courtyard Cancun Airport, responded to this review

Thank you very much for your comments regarding your recent visit to our Courtyard by Marriott Cancun Hotel. Your input about the towels are very important to us and has been shared with our Housekeeping department for their attention. Please accept our apologies for any inconvenience. Needless to say your good comment about the customer service gives us a nice...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Multilingual Staff
  • Conference Facilities
  • Laundry Service
  • Concierge
  • Banquet Room
  • Self-Serve Laundry
  • Breakfast Available
Official Description (provided by the hotel)
Experience the best of Cancun, Mexico when staying in the Courtyard Cancun Airport. Our gorgeous hotel is located around 5 minutes away from Cancun International Airport and we offer a complimentary shuttle to and from the airport throughout the day. Be sure to take advantage of our free high speed Internet access, state-of-the-art fitness center, outdoor pool and spectacular El Henequen restaurant. ... more   less 

Additional Information about Courtyard Cancun Airport

Address: Blvd. Luis Donaldo Colosio, Km. 12.5 | Lot 1, SMZA. 301, Cancun 77560, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: ₹ 8,655 - ₹ 13,151 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Courtyard Cancun Airport 3.5*
Number of rooms: 200
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Also Known As:
Courtyard Cancun Hotel Cancun
Cancun Courtyard
Hotel Style:
#15 Business Hotel in Cancun
#33 Romantic Hotel in Cancun
#35 Family Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Courtyard Cancun Airport staff and other travellers.
39 questions
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Questions? Get answers from Courtyard Cancun Airport staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“A room that faces the pool area”
 of 5 bubbles 205miryamf, 10 Feb 2017 | Read review
“All rooms are very quiet but poolside view is very nice”
 of 5 bubbles debbieaF8350HB, 19 Jan 2017 | Read review
“Go for a courtyard or pool view.”
 of 5 bubbles 905deidreb, 14 Jan 2017 | Read review
“you can ask for feather pillows :)”
 of 5 bubbles valeryb705, 12 Jan 2017 | Read review
“Even though we were next to the elevator, never heard any noise.”
 of 5 bubbles Chad17932, 9 Jan 2017 | Read review
5 of 5