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Grand Oasis Palm

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#50 of 181 Hotels in Cancun
Certificate of Excellence
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2,707 Reviews from our TripAdvisor Community

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Showing 1,216: English reviews
Sydney, Australia
Reviewed 6 October 2015

Firstly, the staff at this resort were friendly and helpful. Nothing was ever too hard and everything that we asked for was always greeted with a smile. The amount of restaurants and bars we had to choose from was tremendous. The quality of the food was very good. The Massage and Spa centre was first class and most of all...

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Helpful?
1Thank Maria S
OasisHotelResorts, Director General at Grand Oasis Palm, responded to this review

Dear Guest, Thanks for letting us know that you liked our staff service at our restaurants and coffee shops, we continually work with our team so they can provide all our guests an outstanding service. Of course we are going to congratulate the team members that you mentioned. Relaxing days at the spa could disconnected you from the daily routine,...

Derby, United Kingdom
Reviewed 3 October 2015

Originally we were booked at the Oasis Palms sister hotel just down the coast , which by the way is just terrible ( but that`s another story ) . so we were moved to the Grand Oasis Palm . the staff were all brilliant , any niggles or problems were sorted straight away by the concierge , they even left...

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Helpful?
Thank Rich C
OasisHotelResorts, Director General at Grand Oasis Palm, responded to this review

Dear Rich, Thank you very much for sharing your enjoyable experience. We have a maintenance staff of the areas concerned to provide immediate attention to all of our guests. It was a pleasure to serve you. We are glad that you were able to enjoy the food of our restaurants and snack bars we strive to provide diversity in concepts...

Fort Collins, Colorado
Reviewed 3 October 2015

We have stayed at the Grand Oasis Palm 5 times! We love the staff, all are friendly and provide great service. The food is excellent, and they are continually upgrading the menu. Maki Taco, the White Box, Careyes, Las Palmas, Los Agaves and the sushi bar are all excellent. Rooms are clean and comfortable. The mini fridge is stocked daily...

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Helpful?
2Thank Bonnie H
OasisHotelResorts, Director General at Grand Oasis Palm, responded to this review

Dear guest, It is a pleasure to know that the attention of our staff was impeccable, as our staff cares about providing a high quality service to all our guests equally and without discrimination. We appreciate the fact of us know that the food served in our restaurants and food consumption areas was to his liking. In the resort we...

Tampa, Florida
Reviewed 2 October 2015

My wife and I were celebrating our 50th wedding anniversary and stayed at this all inclusive resort from 9-26 to 10-01-2015. Very please with everything EXCEPT the staff pestering you to see if you got your free gift. If you say no they direct you to several people and you end up in a presentation for buying into their vacation...

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Helpful?
Thank Beijingtom
OasisHotelResorts, Director General at Grand Oasis Palm, responded to this review

Dear guest, Thank you for staying with us during your anniversary. Please accept our sincere apologies for the inconveniences that the external promoters may cause during your stay. Best regards.

Drogheda, Ireland
Reviewed 2 October 2015 via mobile

After been on a business trip to Moon Palace for 3 days, we decided to extend our holiday for another 9 days as we had taken our 3 children aged 15, 12 and 10. When we arrived we went to our room, we had requested a Sunset view we did not get it. We knew it was not going to...

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4Thank Foreverdonnabrady
Reviewed 30 September 2015

We stayed here for 2 weeks at this beautiful resort. Afert traveling for 12 hours you just want to get your room the soonest possible and relax, however we started with some bumps since our reservation was not made correctly and were located at the Oasis Palm which is the lower category hotel, we explained to the receptionist that we...

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3Thank Scarlett K
OasisHotelResorts, Director General at Grand Oasis Palm, responded to this review

Dear Guest, Thank you very much for sharing your experience with us and with the TripAdvisor community. We wanted to let you know that we are constantly renovating our facilities and amenities in order to provide a safe and comfortable environment in the room of our guests so it is good to know that you felt completely satisfied with yours...

Los Angeles, California
Reviewed 22 September 2015

Friendly staff, great location, I felt very comfortable. Great food, great service, nice ocean view, highly recommended. I loved how there were no lines at the buffet. The pools were very clean as well.

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Helpful?
1Thank Blanca G
OasisHotelResorts, Director General at Grand Oasis Palm, responded to this review
Google Translation

Estimada Blanca, Estamos muy satisfechos de que su estancia con nosotros le haya motivado a compartir su experiencia en nuestro...

Reviewed 20 September 2015

Great location and nice clean hotel, once you get used to the smell. The staff are amazing and very willing to make your stay enjoyable. The beach and ocean are truly beautiful. The food is very below average and this was a great disappointment. Watch out for the V.I.P staff, they are trying to sell packages (not time-share) for around...

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Helpful?
1Thank Julie U
OasisHotelResorts, Director General at Grand Oasis Palm, responded to this review

Dear Julie, Thank you very much for choosing our hotel to spend your family vacation in Cancun. We are truly sorry for the inconvenient you had in the room that was assigned to you. It is important for us to mention you that we program a cleaning process using special products to avoid any type of unusual odor and prevent...

Amityville, New York
Reviewed 18 September 2015

Best room to get is a corner room you will see the pool and ocean view. there was a lot of restaurant to chose from no reservation need food was good.The night time entertainment was over by 11.00pm the only thing to do was to drink bar closed by 1.30 am. It is very kids friendly .It was a relaxing...

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Helpful?
1Thank 100Luckylady80
OasisHotelResorts, Director General at Grand Oasis Palm, responded to this review

Dear guest, Thank you for your kind comments, it is amazing to know that you enjoyed the view to the beautiful beach we have at the hotel. Of course we are going to congratulate our entertainment staff for bringing such a fun experience for you at the hotel. We hope we can have the opportunity to welcome you back in...

Brooklyn, New York
Reviewed 18 September 2015

I had a great time in Cancun last month I visited for the very first time and it will not be my last. My favorite person at this property is Miguel Simonne, he really knows what memorable service is. Good service makes you happy at the location, memorable service reminds me to bring this man a gift the next time...

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Helpful?
1Thank Edgar L
OasisHotelResorts, Director General at Grand Oasis Palm, responded to this review

Dear Guest, Thank you very much for choosing us, it was a pleasure to serve you during your stay in Cancun. We also appreciate your comments regarding our gastrobar, we have a team of chefs and cooks dishes committed to bringing high quality and freshness to our guests. You should we send a cordial greeting from the entire team, of...

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Amenities

Highlights
  • Beachfront
  • Pool
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Free Breakfast
About the property
  • Beachfront
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Family Rooms
  • Suites
Internet
  • Paid Wifi
Services
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Dry Cleaning
  • Business Centre with Internet Access
  • Airport Transportation
  • Free Breakfast
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Babysitting
Official Description (provided by the hotel)
"I'm all about the kid-stuff: endless entertainment, family-friendly accommodations, child-centric restaurants and a Kids Club that's cool as can be. But I've got that pampered, indulgent side, too, as a visit to my Kin Ha Spa shows - I always find plenty of fun stuff for parents to do while the kids are having fun. I'm like my sister resort, Oasis Palm - but a bit more upscale, with the extra amenities you're looking for. I'm Mexican and proud of it: my dancing, dining and decor reflect the culture of Cancun, with my delicioso Mexican food in the cantina and lots of activities for everyone". ... more   less 

Additional Information about Grand Oasis Palm

Address: Boulevard Kukulkan km 4.5, Cancun 77500, Mexico (Formerly Grand Oasis Caribbean Resort)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: ₹ 12,015 - ₹ 24,031 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Grand Oasis Palm 3.5*
Number of rooms: 345
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Also Known As:
Grand Oasis Palm Hotel Cancun
Grand Oasis Caribbean Beach Hotel
Grand Oasis Caribbean Resort
Hotel Style:
#38 Top resorts Hotel in Cancun
#43 On the Beach Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Grand Oasis Palm staff and other travellers.
365 questions
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Questions? Get answers from Grand Oasis Palm staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Noisy, many guests make excessive noise when they return drunk late at night.”
 of 5 bubbles Kuki-traveler, 5 Dec 2016 | Read review
“Try grand plus room-too many amenities--”
 of 5 bubbles gnayak67, 4 Dec 2016 | Read review
“Be sure get the VIP and stay at the Grand Oasis Palm, the Oasis Palm has limited access to everything.”
  • Was roomy
 of 5 bubbles micheler656, 29 Nov 2016 | Read review
“First floor by the garden. I love the garden!”
 of 5 bubbles 951tinav, 27 Nov 2016 | Read review
“The higher ther better”
 of 5 bubbles MGMoney, 26 Nov 2016 | Read review
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