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Grand Oasis Palm

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3,163 Reviews from our TripAdvisor Community

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Showing 1,380: English reviews
Reviewed 1 June 2016

We traded in our time share to stay a week at this place, and only stayed one night. This place was a total NIGHTMARE! The staff was the worst, and their Lifestyle concierges are a joke. My family is a very basic and simple people and we could not believe the amount of restrictions and rules this place had. Kids...

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5Thank DJ B
New York City, New York
Reviewed 1 June 2016

The resort was not quite what I hoped it would be. First of all let me state that it does not apply to people who work there. The staff is very friendly and attentive, always nice, helpful and positive, that is the main reason I gave it two and not one. But unfortunately that's where all the good ends, at...

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5Thank mlivshyts
OasisHotelResorts, Director General at Grand Oasis Palm, responded to this review

Dear Guest, We are truly sorry you had an unpleasant experience during your vacations. We appreciate you taking the time to share your comments; this helps us to provide better services in the future. We would also like to tell you that every time you have a setback at the hotel you can contact us managers or customer service staff...

New York City, New York
Reviewed 31 May 2016

Booked trough expedia, they change itinerary after it was booked. The airline was Dynamic, the worst i have ever seen. The plane was old and smelled bad. Arrived in time. Schedule roundtrip cab at airport ( 6 people 23 usd ea.) Check in at hotel a little slow. Rooms were good with complementary minibar(coffee,soda, water, beer and wine. Wine disappeared...

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2Thank tevyliz
OasisHotelResorts, Director General at Grand Oasis Palm, responded to this review

Dear Guest, Thank you very much for sharing your experience with TripAdvisor readers. It give us a great pleasure to know that you enjoyed your stay with us as well as our facilities and location. It is a pleasure to know you enjoyed our dining options, activities, and especially we are glad you could enjoy the city and all the...

Romeoville, Illinois
Reviewed 31 May 2016 via mobile

We arrived last week to celebrate my husband's 50th birthday and we were very excited...until we reached our room. It was very small and unimpressive for a family of 4. On our second day we UPGRADED our room from the Oasis Palm to the Grand Oasis Palm and it is much better but yes, we definitely paid for it. Had...

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3Thank strega13
OasisHotelResorts, Director General at Grand Oasis Palm, responded to this review

Dear Guest, Thank you for choosing us as the host of your stay in Cancun and for taking the time to give your thoughts on your stay with us. It a shame that your time spent with us did not meet all your expectations and we would like to take this opportunity to make some rectifications. In regards to tipping,...

Reviewed 31 May 2016

Nice pools and beach. Very clean resort. Magic and fire shows were entertaining. Lots of palm trees providing shade from the sun. Close to the Captain Hook excursion. Lots of tour vendors on site. Ferry to isla de mujeres is next door.

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1Thank Ralene N
OasisHotelResorts, Director General at Grand Oasis Palm, responded to this review

Dear Guest, We are pleased to know that you have enjoyed your vacations in our hotel and we are delighted to know that you enjoyed our daily shows and activities since we work really hard to keep our guests entertained and make sure they have an amazing time with us. We look forward to welcoming you once again. Please feel...

San Jose, Costa Rica
Reviewed 25 May 2016

I highly recommend this hotel, especially if you have children. I went with my wife only and had a really good time. They have shows for children and adults, besides having a great big pool. Plenty of bars and restaurants with good food, the rooms are clean and the staff is friendly. I'm definately looking forward to going back next...

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1Thank aby1976
OasisHotelResorts, Director General at Grand Oasis Palm, responded to this review

Dear Guest, Thank you very much for your kind comments, we are glad to have meet your expectations. It gives us a great pleasure to receive such great comments regarding members of our team. We believe in providing comfort and satisfaction to all our guest in order to make them feel always at home. We would be honored to welcome...

Calgary, Canada
Reviewed 23 May 2016

Not a bad resort, but I don't know if I would return. We were promised a balcony with oceanview but we got no balcony and view of the building across the pool. The food was good. Nice beach with lots of room and an overall great friendly atmosphere. Travel was December 2014.

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1Thank Lisa S
OasisHotelResorts, Director General at Grand Oasis Palm, responded to this review

Dear Lisa, We are truly sorry for the inconveniences you had on your recent stay. We offer our sincere apologies. Please note that all of your comments and opinions are very important to us and will be submitted to the appropriate departments to take the necessary actions to correct them. Regardless of these issues, we are extremely happy to know...

Reviewed 19 May 2016 via mobile

I have absolutely nothing to complain about this hotel. As soon as my family and I arrived we were greeted with a friendly staff and were given our room key with our luggage sent up right away. After a stressful plane ride, one just wants to get to their destination real quick. The food was incredible. From main course meals...

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3Thank Diana G
OasisHotelResorts, Director General at Grand Oasis Palm, responded to this review

Dear Diana, We are flattered to know that your stay with us has motivated you to share such a great review about our hotel. We are pleased to know you had a great time with your family in our resort. Thanks for highlighting those qualities that made your stay unforgettable. Also thank you for your preference and for placing your...

Reviewed 19 May 2016 via mobile

Room: mostly clean but you could tell things like the remote, telephone, lamp etc weren't clean. Decorative pillows weren't clean either but we didn't use them anyway. I found crusty stains on one of the bedsheets but housekeeping came to check up on us and changed them right away before we had the opportunity to call reception to ask for...

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2Thank dollhouse88
OasisHotelResorts, Director General at Grand Oasis Palm, responded to this review

Dear Guest, We appreciate the time you have taken to share such detailed comments about your experience. We are truly sorry for the inconveniences you encountered during your stay; we appreciate the feedback which we have used to improve our service and facilities to avoid any issues in the future. Regardless of the setbacks, we are extremely glad you enjoyed...

Reviewed 17 May 2016 via mobile

Definitely recommend clean friendly couldn't ask for much more!! Only issues one elevator broke down day we got there and didn't get fixed till last day. Small elevators for a lot of people!! Coffee bar was great, along with other restaurants!!! Bottles of water in room every day ! We loved it plan to come back didn't want to leave!!

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2Thank starkey65
OasisHotelResorts, Director General at Grand Oasis Palm, responded to this review

Dear Guest, We were very pleased to greet you in our Hotel. Likewise, we would like to thank you for the flattering words and for sharing your experience with us on your recent visit to Cancun. We are truly sorry for the inconveniences you encountered during your stay; we will be paying special attention to the maintenance of our facilities...

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Amenities

Highlights
  • Beachfront
  • Pool
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
About the property
  • Beachfront
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Family Rooms
  • Suites
Internet
  • Paid Wifi
Services
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Dry Cleaning
  • Business Centre with Internet Access
  • Airport Transportation
  • Breakfast included
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Babysitting
Official Description (provided by the hotel)
"I'm all about the kid-stuff: endless entertainment, family-friendly accommodations, child-centric restaurants and a Kids Club that's cool as can be. But I've got that pampered, indulgent side, too, as a visit to my Kin Ha Spa shows - I always find plenty of fun stuff for parents to do while the kids are having fun. I'm like my sister resort, Oasis Palm - but a bit more upscale, with the extra amenities you're looking for. I'm Mexican and proud of it: my dancing, dining and decor reflect the culture of Cancun, with my delicioso Mexican food in the cantina and lots of activities for everyone". ... more   less 

Additional Information about Grand Oasis Palm

Address: Boulevard Kukulkan km 4.5, Cancun 77500, Mexico (Formerly Grand Oasis Caribbean Resort)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: ₹ 12,286 - ₹ 23,221 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Grand Oasis Palm 3.5*
Number of rooms: 345
Reservation Options:
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Also Known As:
Grand Oasis Palm Hotel Cancun
Grand Oasis Caribbean Beach Hotel
Grand Oasis Caribbean Resort
Hotel Style:
#39 Top resorts Hotel in Cancun
#43 On the Beach Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Grand Oasis Palm staff and other travellers.
465 questions
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Questions? Get answers from Grand Oasis Palm staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“To avoid late-night noise in the hallway, suggest a room down a corridor less favored by younger parties.”
LunGray, 25 Apr 2017 | Read review
“Great food and family experience, with adult options as well!”
alisham236, 23 Apr 2017 | Read review
“Lagoon rooms have balcony's. Ocean rooms do not have balcony's. Small and stinky.”
203meganp, 18 Apr 2017 | Read review
“bathrooms are old and dirty”
hiroyukit217, 16 Apr 2017 | Read review
“Grand Pool is more relaxing”
tomasc765, 13 Apr 2017 | Read review
5 of 5