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Grand Oasis Palm

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#51 of 183 Hotels in Cancun
Certificate of Excellence
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2,692 Reviews from our TripAdvisor Community

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There are newer reviews for Grand Oasis Palm
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Showing 1,212: English reviews
Moscow, Russia
Level Contributor
132 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 147 helpful votes
Reviewed 15 January 2016

Overall, the location of this hotel on a beautiful beach in a beautiful spot in the world is what saves it. However, it is a hotel that has management that does not care about the guests. There are enough things to put a bad taste in the mouth of guests that taint what should be an amazing hotel experience. Note:... More 

Helpful?
2 Thank dadarren
OasisHotelResorts, Director General at Grand Oasis Palm, responded to this review

Dear Darren, Thank you for choosing us, and for taking the time to share your experience. We also wanted to thank you for recognizing our labor responding the TripAdvisor community opinions wrote in this space. We are really sorry to read that you did not have an incredible experience, with us. One of our main goals is that our guests... More 

Macclesfield, United Kingdom
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 15 January 2016 via mobile

1st time in Mexico paid ALOT of money for a relaxing enjoyable holiday - or so we thought Stayed 30th Dec till 13th Jan family of 5 (kids 1,2,6) Arrived to a long queue at 7ish local checked in had booked and paid for ocean view and 2 cots due to small children which was on the booking form. Got... More 

Helpful?
4 Thank c12kmh
OasisHotelResorts, Director General at Grand Oasis Palm, responded to this review

Dear guest, Thank you for your comments and your opinion about this resort. It is unpleasant to know that you did not enjoyed the food that you found in our different restaurants through the hotel and that it makes u feel sick. We would also like to mention that our hotel is audited and certified by an English company that... More 

Tucson, Arizona
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 13 January 2016 via mobile

They say almost everything is included, but that is a lie. You have to pay for wifi, but there is no connection in the room despite claims that it covers the entire hot. Additionally, I am handicap and every time I ordered a wheel chair it arrived over a half hour late. Also, they said on multiple occasions that they... More 

Helpful?
3 Thank KaityL92
OasisHotelResorts, Director General at Grand Oasis Palm, responded to this review

Dear Kaity, Thank you very much for sharing your reviews with us and with the TripAdvisor community. We regret not being able to live up to their expectations. We are in the process of remodeling both our facilities and our services to provide a complete experience for all our guests and without distinction. We hope you can visit our official... More 

Mullen, Nebraska, United States
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 12 January 2016

4th stay at the Grand Oasis Palm Beach(GOPB) in 6 yrs. Its been a year and half since we stayed last and they are under new management and have made some changes. THE BAD_(1)The WORST change is the addition of 10-15 employees in charge of harassing you at ever turn to buy into their time share program the new management... More 

Helpful?
3 Thank Tony S
OasisHotelResorts, Director General at Grand Oasis Palm, responded to this review

Dear Tony, Sorry if our restaurants showed a high occupation, which put you in some inconvenience. This season we had visitors from all over the world due to the holidays and some of the restaurants were closed to offer better services really soon. It is good that you liked Careyes and Las Palmas tho. Please accept our sincere apologies for... More 

Chicago, Illinois
Level Contributor
3 reviews
Reviewed 11 January 2016

The location of the hotel is good, the facilities are good (though the rooms are very small) and the hotel employees are nice, but the overall execution is so flawed and frustrating that it almost ruined our vacation. It's all inclusive but prepare to wait in line for EVERYTHING. During our 6 night stay, I probably spent a total of... More 

Helpful?
Thank Erik L
OasisHotelResorts, Director General at Grand Oasis Palm, responded to this review

Dear guest, We would like to thank you for your sharing your point of view about the facilities and expressing your inconvenience with the waiting line at the restaurants. We apologize for the wait time. It is good to know that you and your children enjoyed the beach and the pool of our resort, we hope we can have you... More 

Washington DC, District of Columbia
2 reviews
Reviewed 11 January 2016 via mobile

For my family Grand Oasis became the first choice to stay for last 3 years. This all inclusive hotel offer's a lot for an affordable rate. Kids club is free and open all day till 10 pm. Plenty of entertainment all day long just follow the daily schedule and you will not have an hour pass by without a fun... More 

Helpful?
Thank Lena- S
OasisHotelResorts, Director General at Grand Oasis Palm, responded to this review

Dear Lena, We are pleased to know that you had an amazing time with us in Cancun. It’s good to know that you had a great and fun attention at our facilities, we shall of course congratulate our team for their friendly attention and especially to the entertainment team members. Thanks for your sharing your point of view of our... More 

New York City, New York
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 10 January 2016

The staff, accommodations and location were all fine for my one night stay. Upon arrival, the check in rep was unable to locate my reservation made 5 hours earlier - I had a 40 minute check in process as their system does not update more than once daily. Although I jumped hoops to dine at at the reservation required restaurant... More 

Helpful?
Thank ssman212
OasisHotelResorts, Director General at Grand Oasis Palm, responded to this review

Dear guest, It is unpleasant to know that the check-in process was not efficient, we want every guest to be able to enjoy every minute of their vacation. We also want to apologize for the inconvenience at Careye's restaurant, we are now taking action on what you mentioned. We hope that you can visit us really soon and enjoy another... More 

Calgary, Canada
Level Contributor
33 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 10 January 2016

This was really it. Easy to book, very good value, excellent, attentive staff, excellent food, excellent rooms, excellent entertainment! Simply put, excellent! Transfer to and from the airport to the resort was pain free, the resort was well-appointed, the rooms were comfortable with complimentary drinks and snacks in the rooms. The staff were very courteous and efficient. Everything was included... More 

Helpful?
2 Thank O A B
OasisHotelResorts, Director General at Grand Oasis Palm, responded to this review

Dear guest, We are delighted to know that we met your expectations and that you had an awesome time in Cancun. Thank you for sharing your experience with us, it is pleasant to know that you liked the hotel rooms, beach, food and the personalized service that our front desk staff and entertainment team brings to you, of course we... More 

Ashtabula, Ohio
Level Contributor
3 reviews
Reviewed 8 January 2016 via mobile

Waited in a LOT of lines this vacation from lengthy check-in to drinks, meals and the elevator. Food and service in specialty restaurants was very good. Beach and pool nice but chairs were hard to come by. All -inclusive is not entirely true. Would not spend the extra $$ for Grand as everything was happening next door at Oasis Palm.... More 

Helpful?
Thank Nursemiss2016
OasisHotelResorts, Director General at Grand Oasis Palm, responded to this review

Dear guest, Sorry if our restaurants showed a high occupation, which put you in some inconvenience, but this season we had visitors from all over the world due to the holidays. We hope to see you again soon. Best regards. More 

Barbados
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 8 January 2016

This was a 2nd visit to Cancun and a 1st to the Grand Oasis Palm where we had a very mixed experience. We arrived to a packed hotel during on Boxing day and allocated a room that was very basic, and for the following few days had a lot of the similar problem others have mentioned about rooms not being... More 

Helpful?
2 Thank NickDP14
OasisHotelResorts, Director General at Grand Oasis Palm, responded to this review

Dear guest, Thank you very much for sharing your reviews with the TripAdvisor community, we really appreciate it. Please accept our sincere apologies for the inconveniences in your room during your stay, we want to take this opportunity to tell you that if you want a specific time for your room to be cleaned, you can ask to the housekeeping... More 

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Amenities

Highlights
  • Beachfront
  • Pool
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Free Breakfast
About the property
  • Beachfront
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Family Rooms
  • Suites
Internet
  • Paid Wifi
Services
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Dry Cleaning
  • Business Centre with Internet Access
  • Airport Transportation
  • Free Breakfast
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Babysitting
Official Description (provided by the hotel)
"I'm all about the kid-stuff: endless entertainment, family-friendly accommodations, child-centric restaurants and a Kids Club that's cool as can be. But I've got that pampered, indulgent side, too, as a visit to my Kin Ha Spa shows - I always find plenty of fun stuff for parents to do while the kids are having fun. I'm like my sister resort, Oasis Palm - but a bit more upscale, with the extra amenities you're looking for. I'm Mexican and proud of it: my dancing, dining and decor reflect the culture of Cancun, with my delicioso Mexican food in the cantina and lots of activities for everyone". ... more   less 

Additional Information about Grand Oasis Palm

Address: Boulevard Kukulkan km 4.5, Cancun 77500, Mexico (Formerly Grand Oasis Caribbean Resort)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: ₹ 12,132 - ₹ 25,019 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Grand Oasis Palm 3.5*
Number of rooms: 345
Reservation Options:
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Also Known As:
Grand Oasis Palm Hotel Cancun
Grand Oasis Caribbean Beach Hotel
Grand Oasis Caribbean Resort
Hotel Style:
#38 Top resorts Hotel in Cancun
#43 On the Beach Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Grand Oasis Palm staff and other travellers.
361 questions
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Questions? Get answers from Grand Oasis Palm staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Be sure get the VIP and stay at the Grand Oasis Palm, the Oasis Palm has limited access to everything.”
  • Was roomy
 of 5 bubbles micheler656, 29 Nov 2016 | Read review
“First floor by the garden. I love the garden!”
 of 5 bubbles 951tinav, 27 Nov 2016 | Read review
“The higher ther better”
 of 5 bubbles MGMoney, 26 Nov 2016 | Read review
“Do not select this hotel”
 of 5 bubbles cbG8359FU, 22 Nov 2016 | Read review
“White box, maki taco, infinity pool.”
 of 5 bubbles leet785, 15 Nov 2016 | Read review
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