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Grand Oasis Palm

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3,163 Reviews from our TripAdvisor Community

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Showing 1,380: English reviews
Halifax, Canada
Reviewed 1 week ago

We visited the Grand Oasis Palm as it was a sister property to our Lifestyles Holiday Vacation Club. However, the contract had ended in January 2017 and we were not informed which may have somewhat impacted our experience. To start, it took 1.5 hours to get us registered (we were 5 couples) and they assigned us a new employee who...

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Helpful?
Thank Sandra M
OasisHotelResorts, Director General at Grand Oasis Palm, responded to this review

Estimada Sandra, Thank you for sharing your comments with us regarding your stay at our resort. We offer our sincere apologies that your time spent with us did not meet all your expectations. We would like to inform you that all your comments and opinions are considered in order to improve our service. It is important to highlight that every...

Yokohama, Japan
Reviewed 2 weeks ago

I booked the hotel with a travel agency and they recommended the hotel. at first time i went to the website and of course, i saw beautiful pics and seemed well. Nevertheless i arrived to destination and the hotel is very old, no rebuilding aparentely and the worst, no clean. You go to rooms and see the humidity at the...

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Helpful?
1Thank hiroyuki t
OasisHotelResorts, Director General at Grand Oasis Palm, responded to this review

Dear Hiroyuki, Thank you for choosing us as the host of your stay in Cancun and for taking the time to give your thoughts on your stay with us. In regards to the lack of cleanness in your room we will pass this information on to our Housekeeping department so that they can mend this situation. Once they are cleaned,...

London, United Kingdom
Reviewed 2 weeks ago via mobile

Me and my fiancé went here last week for 10 nights and what an awesome experience. Great hotel, great room, great food and great people. Couldn't have asked for more friendly and helpful staff and there are a nice selection of activities to do in and near the hotel. Wether your going as a couple or a large family holiday...

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Helpful?
1Thank Scrags1
OasisHotelResorts, Director General at Grand Oasis Palm, responded to this review

Dear Guest, It is a pleasure to know that you enjoyed our concept and our calm and relaxed environment. We greatly appreciate the special mention of our team who helped make your stay more pleasant. Thank you for your observations and comments, we will definitely consider them as areas of opportunity to continue providing the best service possible to all...

Collingwood, Ontario, Canada
Reviewed 2 weeks ago via mobile

My family (myself, husband, 3 children 8-15) visited this resort for 7days, here's my summary. We arrived around noon, and we're given our room early which was great since check in isn't until 3. We were assigned to a room in the grand area of the resort on he second floor. Now what everyone says about the elevators is true,...

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Helpful?
1Thank Shylo C
OasisHotelResorts, Director General at Grand Oasis Palm, responded to this review

Dear Shylo, We are pleased your stay with us has motivated you to share such a great review about our hotel. Thank you for highlighting the qualities that made your stay unforgettable. We are glad you enjoyed the restaurants, facilities, entertainment and personalized service we offer. Our staff works hard to satisfy our guests so that they have amazing experiences....

Anoka, Minnesota
Reviewed 2 weeks ago

Everything was top notch. Yes the elevators were small and only two of them but only once did I not get on. They were fine. The room was great and the beach was nice and clean. The restaurants were fabulous. We ate at a different place most times, covering all 17 restaurants. Careyes is a must. I felt like I...

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Helpful?
Thank grandma1219
OasisHotelResorts, Director General at Grand Oasis Palm, responded to this review

Dear Grandma, Thank you for your kind comments. We are pleased to know that you have enjoyed your vacations in our hotel and we are delighted to have met your expectations. We are glad you and your grandkids enjoyed our daily shows and activities since we work really hard to keep our guests entertained and make sure they have an...

Dallas
Reviewed 2 weeks ago

they should give milk shakes and natural fruit juices, the food is good, rooms are good, pools are clean. the only concern is that in some dates the hotel is full of twenty year old guys, making noise and drinking beer, sometimes that is not good if you have kids, it also generates long lines to be able to get...

Review collected in partnership with this hotel
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Helpful?
Thank naher7000
OasisHotelResorts, Director General at Grand Oasis Palm, responded to this review

Dear Naher, Thank you very much for sharing your comments with TripAdvisor readers, we are pleased you enjoyed your stay with us, it was an honor having you. We greatly appreciate all the suggestions you mentioned, they certainly help us improve in order to satisfy the expectations of our future guests the best way possible. We would be honored to...

Saint Cloud, Minnesota
Reviewed 2 weeks ago

I have attempted to reach out to Grand Oasis Palm several times since our departure and have had no luck - I am happy to do a review but need help first (We had a wonderful time!!) we were in room1015S checked in March 13 and checked out March 19th the problem that i have is that we purchased 2...

Review collected in partnership with this hotel
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Helpful?
1Thank Jeanne L
OasisHotelResorts, Director General at Grand Oasis Palm, responded to this review

Hello Jeanne, Thank you for getting in tocuh with us, we sent you a private message here so you can give us your email adress, that way, our Ophoto team will be able to reach you and send your photos! Best regards, Eduardo Pérez

Montreal, Canada
Reviewed 2 weeks ago

the restaurant and the bars are good but the problem is internet! you should buy internet!!!! all the time you can reach to food. Our package is all inclusive but as I say I can't understand why you should buy the internet as this style of hotel

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Helpful?
Thank MRezaM74
OasisHotelResorts, Director General at Grand Oasis Palm, responded to this review

Dear Guest, Thank you for sharing your comments with us, since our guests opinions are key to improve every day. It is important for us to metion, despite being an all inclusive resort, some services and amenities have an extra cost. We are very sorry that this made your stay so unpleasent, be assured we will solve this issue. Hopefully...

Reviewed 2 weeks ago

We traveled with a group of 8: Myself, my wife, my father and mother, my sister and brother in-law and my 5 year old son and 9 WEEK OLD baby. After doing a TON of Tripadvisor research and go over things with our travel agent (Ashton Ollivierre at Liberty Travel is awesome!!!) we couldn't pass up the value of the...

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Helpful?
1Thank Tomas C
OasisHotelResorts, Director General at Grand Oasis Palm, responded to this review

Dear Tomas, We appreciate the time you have taken to share such nice and detailed comments about our Hotel. We are happy to know you enjoyed our dining options, activities, shows, facilities and especially our excellent service. We will of course congratulate our staff for always being attentive, smiling, and helping you in everything they could. It is very pleasant...

New Waterford, Canada
Reviewed 2 weeks ago

We had a great week at this resort. Staff was really helpful and friendly - hotel and rooms are kept very clean - and a great selection of places to eat. We stayed in room 1420 -which had a king size bed and a lovely balcony with a beautiful view. The only complaints I would have are the small elevators...

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Helpful?
Thank susanmacneil
OasisHotelResorts, Director General at Grand Oasis Palm, responded to this review

Dear Susan, We are truly sorry you had an unpleasant experience during your vacations. We appreciate you taking the time to share your comments; this helps us to provide better services in the future. Furthermore, we would like to let you know we are very devoted to our guests, and the staff is committed to understand, help and satisfy all...

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Amenities

Highlights
  • Beachfront
  • Pool
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
About the property
  • Beachfront
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Family Rooms
  • Suites
Internet
  • Paid Wifi
Services
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Dry Cleaning
  • Business Centre with Internet Access
  • Airport Transportation
  • Breakfast included
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Babysitting
Official Description (provided by the hotel)
"I'm all about the kid-stuff: endless entertainment, family-friendly accommodations, child-centric restaurants and a Kids Club that's cool as can be. But I've got that pampered, indulgent side, too, as a visit to my Kin Ha Spa shows - I always find plenty of fun stuff for parents to do while the kids are having fun. I'm like my sister resort, Oasis Palm - but a bit more upscale, with the extra amenities you're looking for. I'm Mexican and proud of it: my dancing, dining and decor reflect the culture of Cancun, with my delicioso Mexican food in the cantina and lots of activities for everyone". ... more   less 

Additional Information about Grand Oasis Palm

Address: Boulevard Kukulkan km 4.5, Cancun 77500, Mexico (Formerly Grand Oasis Caribbean Resort)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: ₹ 12,286 - ₹ 23,221 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Grand Oasis Palm 3.5*
Number of rooms: 345
Reservation Options:
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Also Known As:
Grand Oasis Palm Hotel Cancun
Grand Oasis Caribbean Beach Hotel
Grand Oasis Caribbean Resort
Hotel Style:
#39 Top resorts Hotel in Cancun
#43 On the Beach Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Grand Oasis Palm staff and other travellers.
465 questions
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Questions? Get answers from Grand Oasis Palm staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“To avoid late-night noise in the hallway, suggest a room down a corridor less favored by younger parties.”
LunGray, 25 Apr 2017 | Read review
“Great food and family experience, with adult options as well!”
alisham236, 23 Apr 2017 | Read review
“Lagoon rooms have balcony's. Ocean rooms do not have balcony's. Small and stinky.”
203meganp, 18 Apr 2017 | Read review
“bathrooms are old and dirty”
hiroyukit217, 16 Apr 2017 | Read review
“Grand Pool is more relaxing”
tomasc765, 13 Apr 2017 | Read review
5 of 5