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Grand Oasis Palm

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#51 of 183 Hotels in Cancun
Certificate of Excellence
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2,692 Reviews from our TripAdvisor Community

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Showing 1,212: English reviews
1 review
Reviewed 2 days ago NEW via mobile

We went on our honeymoon to the Grand oasis palm and were truthfully very impressed. Upon check in we were greeted by Alejandro the front desk manager who was a darling from start to finish. We had dinner at the White Box (great seafood) and Careyes (reservation- only). Careyes was excellent and came highly recommended by alejandro upon check-in. We... More 

Helpful?
Thank Marisol R
OasisHotelResorts, Director General at Grand Oasis Palm, responded to this review

Estimada Marisol, We are pleased your stay with us has motivated you to share such a great review about our hotel. Thank you for highlighting the qualities that made your stay unforgettable. We are glad you enjoyed the restaurants, facilities and personalized service we offer be assured that we will congratulate the member of our staff you mentioned for his... More 

Marlborough, Massachusetts, United States
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 3 days ago NEW

Where can I begin, First of all the grounds,building,beach, pools, were great, with the exceptions of the rooms, the walls were too thin and basically you could hear your neighbors business and conversations. the rooms were a good size and were being cleaned on a daily basis. 2 small elevators that barely fit 6 people. Please be aware that if... More 

Helpful?
Thank sant2315
OasisHotelResorts, Director General at Grand Oasis Palm, responded to this review

Dear Guest, We are truly sorry you had an unpleasant experience during your vacations. We appreciate you taking the time to share your comments; this helps us to provide better services in the future. Furthermore, we would like to let you know we are very devoted to our guests, and the staff is committed to understand, help and satisfy all... More 

1 review
Reviewed 3 days ago NEW

This resort is nest the oasis palm..so you get to share the facilities. Bars and restaurants are mostly quick to service without much of a line. Food is okay. I whish they included some authentic Mexican food. I had two issues while my stay. I left my phone at the La Cantina bar. When I return a guest told me... More 

Helpful?
Thank Sujeewa S
OasisHotelResorts, Director General at Grand Oasis Palm, responded to this review

Dear Guest, We are truly sorry you had an unpleasant experience during your vacations. We appreciate you taking the time to share your comments; this helps us to provide better services in the future. In regards to the inconvenient with your phone the investigation is being carried out so as long as the hotel have an answer they will contact... More 

1 review
Reviewed 4 days ago NEW

We went for my finances birthday. When we arrived at the resort check in went smooth besides being rushed through the process. The room was decent a little small. The first room we checked into the door didn't not lock we call the front desk a million times no answer we had to go down to the front desk to... More 

Helpful?
Thank Dezi P
OasisHotelResorts, Director General at Grand Oasis Palm, responded to this review

Dear Guest, We are truly sorry you had an unpleasant experience during your vacations. We appreciate you taking the time to share your comments; this helps us to provide better services in the future. Furthermore, we would like to let you know we are very devoted to our guests, and the staff is committed to understand, help and satisfy all... More 

Nanaimo, Canada
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 4 days ago NEW

Stayed there for one month last January. Food was good and a great selection of specialty restaurants. We stayed on the 8th floor with a great view of the beach & pool area. Staff was friendly & polite.

Helpful?
Thank 8benny719
OasisHotelResorts, Director General at Grand Oasis Palm, responded to this review

Dear Guest, We are pleased your stay with us has motivated you to share a good review about our hotel. Thank you for highlighting the qualities that made your stay unforgettable. We are glad you enjoyed the restaurants, facilities and personalized service we offer. Our staff works hard to satisfy our guests so that they have amazing experiences. We hope... More 

Tamaqua, Pennsylvania
Level Contributor
20 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 4 days ago NEW

Was nice but be aware there are 2 hotels the Oasis Palm and the Grand Oasis Palm if you don't stay at the Grand you can't use everything or go to all the restaurants. Be sure to get the VIP to get access to all the restaurants and activities. The mini bars in the room, if you don't have VIP... More 

Helpful?
Thank Michele R
OasisHotelResorts, Director General at Grand Oasis Palm, responded to this review

Dear Michele, Thank you very much for sharing such kind comments with TripAdvisor readers, we are pleased you enjoyed your stay with us, it was an honor having you. We greatly appreciate all the suggestions you mentioned, we would be honored to welcome you again on your next vacation. Eduardo Pérez, Kind regards More 

1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 6 days ago NEW

I just got back from a 7 day stay at the Grand Oasis Palm! I had an amazing time! The Tequila tasting with David was AMAZING! (he is hot too) The cabanas where great and so was Anna the person serving us. The whole staff was amazing! They created an amazing Thanksgiving dinner for us at the white box! I... More 

Helpful?
2 Thank Alejandra L
OasisHotelResorts, Director General at Grand Oasis Palm, responded to this review

Dear Alejandra, We greatly appreciate the special mention of those members of our team who helped make your stay an enjoyable one. We will of course congratulate them for their great work. Our staff work hard to create a great holiday experience for our guests to remember. We are delighted you enjoyed our calm hotel, thanks also for pointing out... More 

Chicago, Illinois
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 6 days ago NEW

We chose, Grand Oasis Palm Lite for our 6 nights vacation considering a fair price for the Thanksgiving week. The hotel was good, the ocean and the beach was gorgeous. My husband and I, were looking for relaxation so we decided to be not picky. But... In the room we did not have a safety box for money and valuables... More 

Helpful?
1 Thank Tina V
OasisHotelResorts, Director General at Grand Oasis Palm, responded to this review

Dear Tina, Thank you for sharing your comments with us. It is important for us to mention that we have safe deposit box in each room for our guests to store their personal belongings, since the hotel is not responsible for objects outside of it, we are truly sorry that you didn't notice during your stay that your item was... More 

Butler, Pennsylvania
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 1 week ago NEW

I want to start by saying that we own a small business. Even though we (the owners) are there every day to make sure our guests receive excellent service, there are customers who take a small, legitimate complaint, and embellish, exaggerate, or downright lie to blow it out of proportion. Any terrible reviews of this resort fall into that category.... More 

Helpful?
2 Thank MGMoney
OasisHotelResorts, Director General at Grand Oasis Palm, responded to this review

Dear Guest, We are pleased your stay with us has motivated you to share a great review about our hotel. Thank you for highlighting the qualities that made your stay unforgettable and also the areas we can improve , we apologize for the inconveniences you encountered regarding the money exchange, but as we use mexican peso as the main currency... More 

1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 1 week ago

Very bad location. Close to a port, beach is yak, the food is a very poor selection. Elevators very slow. Not a family environment at all. Drunk and drugged accepted at the hotel. I stayed there for 10 days and noticed complaint everyday by new guest who were sold a package based on fake advertisement.

Helpful?
2 Thank C B
OasisHotelResorts, Director General at Grand Oasis Palm, responded to this review

Dear Guest, Thank you for sharing your comments with us regarding your stay at our resort. We offer our sincere apologies that your time spent with us did not meet all your expectations. We would like to inform you that all your comments and opinions are considered in order to improve our service. It is important to highlight that every... More 

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Amenities

Highlights
  • Beachfront
  • Pool
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Free Breakfast
About the property
  • Beachfront
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Family Rooms
  • Suites
Internet
  • Paid Wifi
Services
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Dry Cleaning
  • Business Centre with Internet Access
  • Airport Transportation
  • Free Breakfast
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Babysitting
Official Description (provided by the hotel)
"I'm all about the kid-stuff: endless entertainment, family-friendly accommodations, child-centric restaurants and a Kids Club that's cool as can be. But I've got that pampered, indulgent side, too, as a visit to my Kin Ha Spa shows - I always find plenty of fun stuff for parents to do while the kids are having fun. I'm like my sister resort, Oasis Palm - but a bit more upscale, with the extra amenities you're looking for. I'm Mexican and proud of it: my dancing, dining and decor reflect the culture of Cancun, with my delicioso Mexican food in the cantina and lots of activities for everyone". ... more   less 

Additional Information about Grand Oasis Palm

Address: Boulevard Kukulkan km 4.5, Cancun 77500, Mexico (Formerly Grand Oasis Caribbean Resort)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: ₹ 12,132 - ₹ 25,224 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Grand Oasis Palm 3.5*
Number of rooms: 345
Reservation Options:
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Also Known As:
Grand Oasis Palm Hotel Cancun
Grand Oasis Caribbean Beach Hotel
Grand Oasis Caribbean Resort
Hotel Style:
#38 Top resorts Hotel in Cancun
#43 On the Beach Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Grand Oasis Palm staff and other travellers.
361 questions
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Questions? Get answers from Grand Oasis Palm staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Be sure get the VIP and stay at the Grand Oasis Palm, the Oasis Palm has limited access to everything.”
  • Was roomy
 of 5 bubbles micheler656, 29 Nov 2016 | Read review
“First floor by the garden. I love the garden!”
 of 5 bubbles 951tinav, 27 Nov 2016 | Read review
“The higher ther better”
 of 5 bubbles MGMoney, 26 Nov 2016 | Read review
“Do not select this hotel”
 of 5 bubbles cbG8359FU, 22 Nov 2016 | Read review
“White box, maki taco, infinity pool.”
 of 5 bubbles leet785, 15 Nov 2016 | Read review
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