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Dreams Sands Cancun Resort & Spa

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#26 of 181 Hotels in Cancun
Certificate of Excellence
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Dreams Sands Cancun Resort & Spa
Dreams Sands Cancun Resort & Spa
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3,499 Reviews from our TripAdvisor Community

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There are newer reviews for Dreams Sands Cancun Resort & Spa
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Showing 2,365: English reviews
Clifton Park, New York
Reviewed 3 weeks ago

Pros Great food in all restaurants on the premises. We especially liked the beach breakfast every morning at Restaurant Olio. I can't say enough about the staff at this restaurant. The servers, Rodrigo,Luisa,Cristhian, and my favorite Arturo, we're so very good at their jobs--caring considerate and efficient. Rounding out their staff was Fernanda, Maria and Rosales. We decided to do...

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Helpful?
3Thank BarbieC139
KimberlyGandara, eConcierge & Social Media Coordinator at Dreams Sands Cancun Resort & Spa, responded to this review

Dear BarbieC139, We are very happy to learn that your stay was a most pleasant one, and that you were highly satisfied with our service, and above all that we have once more successfully achieved to deliver the most memorable experience to our valued guests. We highly appreciate your comments about the food. We will be happy to pass your...

Hollis, New York
Reviewed 3 weeks ago

My first time in Mexico and I went there for my Honeymoon. We stayed there for one week. Good starter hotel. We did a lot of excursions so we spent most of our time outside the resort. The days we stayed in, the service was great. The staff treated us like family. The food was delicious. The hotel spa was...

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Helpful?
1Thank alcarazpena
KimberlyGandara, eConcierge & Social Media Coordinator at Dreams Sands Cancun Resort & Spa, responded to this review

Dear alcarazpena, Thank you for letting us host your first experience in Mexico and congratulations in your honeymoon. We appreciate you have taken the time to write a review about your stay with us, we are happy to know that you loved everything we have to offer. Remember that Dreams Sands Cancun Resort and Spa is your second home and...

Hamden, Connecticut
Reviewed 3 weeks ago

What a Vacation! Beautiful calm ocean sitting BUT the room was a 2 star at best! No balcony(Don't believe those pictures!) OLD and dated... even when upgraded to the top floor, damaged windows with NO clear view of that breathtaking ocean...only when we opened the window. Ask for the Honeymoon suite ...that's the only upgrade you want! We got it!...

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Helpful?
1Thank nancyminck
KimberlyGandara, eConcierge & Social Media Coordinator at Dreams Sands Cancun Resort & Spa, responded to this review

Dear guest, Thank you for your comments and we are certainly concerned to read your review. We are disappointed that we were not able to exceed your expectations and we apologies for any inconvenience caused. Thank you for bringing the situation to our attention, we keep on working to assure our guests full satisfaction. We hope you had a safe...

Williams Lake, Canada
Reviewed 3 weeks ago via mobile

The staff at the Olio restaurant are fabulous. Our very friendly and kind head waiter Maria went out of her way to help us out. The rest of the staff, Rodrigo, Christhian, Arturo, Luisa, Lazaro, Anuer and Fernando are all very friendly. We had breakfast and lunch there everyday. Food is fabulous and service is wonderful. We would go back...

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Helpful?
1Thank Sheila H
KimberlyGandara, eConcierge & Social Media Coordinator at Dreams Sands Cancun Resort & Spa, responded to this review

Dear Sheila H, Thank you for choosing Dreams Sands Cancún Resort & Spa to host your holiday, and for taking the time to write a review about your recent experience. We are happy to know that our staff attentive service exceeded your expectations; it would be a pleasure to share your comments with them. Once again, we appreciate your kind...

Saint Louis, Missouri
Reviewed 3 weeks ago via mobile

Overall the resort is a basic all inclusive. The rooms are in need of some updates and the food is just ok. The service left a bit to be desired. We had asked to speak with a manager concerning a botched romantic dinner reservation and was approached by a concierge rep "pretending" to be a manager and when this was...

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Helpful?
2Thank Nicole J
KimberlyGandara, eConcierge & Social Media Coordinator at Dreams Sands Cancun Resort & Spa, responded to this review

Dear Nicole J, Thank you for staying with us, we appreciate your feedback and pointing out areas for improvement. We feel very sad to know that we fail in our goal to deliver the best services to our guests and achieve their full satisfaction. We can assure you that we will take the proper measures to prevent incidences like this...

Lindenhurst, New York
Reviewed 3 weeks ago

Really enjoyed our stay at the Dream Sands. Was amazed at how many people return year after year to this hotel. I can see why now. Staff was wonderful. Food excellent especially El Patio. Our waiter was Jose Cahvich he was very attentive and had great insight to each dish. Of all the restaurants this was our favorite. Wait staff...

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Helpful?
1Thank Bianca V
KimberlyGandara, eConcierge & Social Media Coordinator at Dreams Sands Cancun Resort & Spa, responded to this review

Dear Blanca V, Thank you very much indeed for your very kind comments following your stay at Dreams sands Cancún. It is terrific to hear that you enjoyed you stay with us and your recommendations are greatly appreciate. We are happy that you got all the special attention from our waiters, and that the service was never disappointing. We hope...

Ottawa, Canada
Reviewed 3 weeks ago

Had an amazing week staying here, the staff were all very nice especially the entertainment team. Samara, Toni, Luis and Yun were all so fun to be with, do activities with and were always finding ways to make my vacation a blast. Im so grateful to have met these amazing people and to have stayed here and experience the amazing...

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Helpful?
1Thank versni90
KimberlyGandara, eConcierge & Social Media Coordinator at Dreams Sands Cancun Resort & Spa, responded to this review

Dear versni90, The Team of Dreams Sands Cancún Resort & Spa thanks you for choosing our hotel for your stay in México and for taking a few minutes to write about your vacation. We are all pleased and honored to read comments like yours, and very happy to hear that you were highly satisfied with our service. Thank you for...

Riverside, California
Reviewed 3 weeks ago

Our trip was February 15 through February 21. My daughter was getting married at Dreams Sands Cancun with 20 guests attending. For many of us, it was our first trip to Cancun. Because our trip was for a wedding, I think it is only fair that I write the review for the wedding and for our hotel stay. If you...

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Helpful?
3Thank hardydardar
KimberlyGandara, eConcierge & Social Media Coordinator at Dreams Sands Cancun Resort & Spa, responded to this review

Dear hardydarda, We would like to thank you the time you have taken to write such a nice review, we are glad to read that you had a great time with us. Thank you very much for trusting in us for such an important celebration! We are very proud to hear that you fully enjoyed you experience at Dreams Sands...

Reviewed 3 weeks ago

This was my first "All Inclusive" trip and my wife and I could not have been more please. We paid a little extra for the Cabana's everyday and it was such a great time and totally worth it. Alfredo is the man! Also, Gerardo, who seemed to work everywhere, was so good to us our entire trip. We will definitely...

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Helpful?
1Thank Jeff T
KimberlyGandara, eConcierge & Social Media Coordinator at Dreams Sands Cancun Resort & Spa, responded to this review

Dear Jeff T, We would like to thank you for choosing Dreams Sands Cancún Resort and Spa as your host on your recent gateway to our destination. We are delighted to hear that you thoroughly enjoyed you experience here at our resort and that we exceeded your expectations with our service. We appreciate your kind comments. We sincerely look forward...

Calgary, Canada
Reviewed 3 weeks ago

The hotel isn't the new property of the AM Resorts but for sure one of the best regarding it's beach with calm water which allows you to be in the sea with kids as well. With the beach and water good what else would one want for a beach vacation. The food here is excellent. The staff is friendly. There...

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Helpful?
1Thank fashionparadise14
KimberlyGandara, eConcierge & Social Media Coordinator at Dreams Sands Cancun Resort & Spa, responded to this review

Dear fashionparadise14, Thank you for choosing to stay with us at dreams sands Cancun for your well earned vacation in Mexico. It's lovely to welcome you back and I was happy to see just how much you enjoyed the service provided by our friendly staff who are passionate about looking after our guests and creating memorable experiences. We look forward...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Room Service
  • Restaurant
  • Beachfront
  • Free Parking
  • Bar/Lounge
  • Spa
  • Breakfast included
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Suites
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Breakfast included
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Perfectly situated along a breathtaking white sand beach in the heart of Cancun's Hotel Zone, sits Dreams Sands Cancun Resort & Spa! Experience all the great inclusions of Unlimited-Luxury(R) at the newest beachfront resort of your Dreams in Mexico - where there's something fun for every age. ... more   less 

Additional Information about Dreams Sands Cancun Resort & Spa

Address: Blvd. Kukulkan Km 8,5. Zona Hotelera, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: ₹ 15,328 - ₹ 40,810 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Dreams Sands Cancun Resort & Spa 4*
Number of rooms: 438
Reservation Options:
TripAdvisor is proud to partner with Expedia, BookIt.com, Booking.com and Jetsetter so you can book your Dreams Sands Cancun Resort & Spa reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Be Live Grand Viva Beach Hotel Cancun
Grand Oasis Viva Beach Cancun
Hotel Style:
#20 Spa Hotel in Cancun
#25 Top resorts Hotel in Cancun
#26 Luxury Hotel in Cancun
#26 On the Beach Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Dreams Sands Cancun Resort & Spa staff and other travellers.
645 questions
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Questions? Get answers from Dreams Sands Cancun Resort & Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Upgrade to the Honeymoon suite for a small fee is so much better and to have an outdoor area with private spa and daybed”
 of 5 bubbles torz70, 22 Mar 2017 | Read review
“We got upgraded to an ocean front room with balcony! This is the way to go. Its a little more expensive, but well worth it!”
 of 5 bubbles meaganleannc, 22 Mar 2017 | Read review
“We enjoyed having a room with a balcony ( there are not that many in the hotel).”
 of 5 bubbles 632Keithf, 20 Mar 2017 | Read review
“Double check that you booked a room with a balcony (there are only a few) if this is important to you.”
 of 5 bubbles Lashortguy, 19 Mar 2017 | Read review
“ask for a room with a view of the ocean”
 of 5 bubbles barryt980, 18 Mar 2017 | Read review
5 of 5