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Dreams Sands Cancun Resort & Spa

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#29 of 182 Hotels in Cancun
Certificate of Excellence
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Dreams Sands Cancun Resort & Spa
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3,169 Reviews from our TripAdvisor Community

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There are newer reviews for Dreams Sands Cancun Resort & Spa
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Showing 2,119: English reviews
London, England, United Kingdom
Reviewed 2 weeks ago

For those that have not been on an all inclusive luxury holiday before, this place would be a good experience for a first. Being veterans of all inclusive holidays we found the hotel somewhat of a disappointment. When booking the holiday we requested a balcony room which we did not get, we only got the standard preferred club room. Enquiring...

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Helpful?
1Thank Terence C
KimberlyGandara, eConcierge & Social Media Coordinator at Dreams Sands Cancun Resort & Spa, responded to this review

Dear Terence C, Thank you for staying with us and for the review of your experience. It is with deep sadness that we see that we were far behind meeting your expectations. We are very sorry about it. But please allow us to clarify some points on your review in order to not misinform our reviews-readers. - You got a...

Port of Spain, Trinidad
Reviewed 2 weeks ago

The one outstanding aspect of this hotel is its service. Rooms are cleaned tice per day on some days, requests are satisfied very quickly and the staff members are very polite and helpful. The food was great but I especially enjoyed the French a la carte restaurant...the rack of lamb and crepe were exceptional.

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Helpful?
3Thank sati g
KimberlyGandara, eConcierge & Social Media Coordinator at Dreams Sands Cancun Resort & Spa, responded to this review

Dear sati g, Thank you for choosing Dreams Sands Cancun Resort & Spa to host your gateway to our destination. We are delighted to hear that you thoroughly enjoyed you experience. We appreciate your comments. Looking forward to host you again!

Kalamazoo, Michigan, United States
Reviewed 2 weeks ago

This was our 3rd year returning to Dream Sands. We always go with another couple and we continue to go to this location because of the AMAZING staff! I have to give a HUGE Thank you to our beach waiters Gorge, Ceasar, Tina, and Freddie! they were amazing! Freddie took great care of us on the preffered beach all week....

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Helpful?
4Thank Kelsey G
KimberlyGandara, eConcierge & Social Media Coordinator at Dreams Sands Cancun Resort & Spa, responded to this review

Dear Kelsey G, Happy holidays! It is an honor to read that Dreams Sands Cancun Resort & Spa is your preferred place to be! Thank you very much for your kind review and for your preference. We are delighted to hear that you thoroughly enjoyed you experience with us, that you loved our restaurants and that you got to enjoy...

Washington D.C, United States
Reviewed 3 weeks ago

If you want to have an enjoyable vacation please stay away from this resort. The front office staff are very rude and have a lack knowledge when it come to the property. My sisters and a couple of friends stayed at the Dream sands and all within 24hrs they implied that we could not afford to pay for our trip,...

Review collected in partnership with this hotel
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Helpful?
3Thank Mia S
KimberlyGandara, e-Concierge at Dreams Sands Cancun Resort & Spa, responded to this review

Dear Mia S, Thank you very much for staying with us and taking a few minutes to write your comments about your experience. We are truly sorry for the inconvenience experienced with our Front Desk Department. Certainly, there is an extracharge for people who is not staying in our property and policies must be follow. However we never implied that...

Cincinnati, Ohio
Reviewed 3 weeks ago

Thank you to Chris at AAA for helping us book this great family vacation. We stayed 12/22-26. From the minute we got out of the transfer van, the staff at Dreams Sands made us feel right at home in Cancun and to the hotel. Rosy was our welcome hostess and helped us acclimate to the property and served as our...

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Helpful?
2Thank KathyLK3193AZ
KimberlyGandara, eConcierge & Social Media Coordinator at Dreams Sands Cancun Resort & Spa, responded to this review

Dear KathyLK3193AZ, Thank you to Chris at AAA for bringing you here, he knew you will be in good hands! In behalf of the staff and management of Dreams Sands Cancun Resort & Spa, thank you for choosing our hotel for your stay in México and for taking a few minutes to write about your vacation. Also, we are delighted...

Shinnston, West Virginia
Reviewed 3 weeks ago

The staff,food drinks,shows ad rooms were outstanding. Looking forward to our next (real soon) vacation back !!! we have told all are friends and family how great of a time we had. I would like to thank the staff for making sure we had the NFL football games on. Gooooo Steelers !!!

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Helpful?
4Thank clydet396
KimberlyGandara, eConcierge & Social Media Coordinator at Dreams Sands Cancun Resort & Spa, responded to this review

Dear clydet396, Thank you for sharing your feedback with us. We are glad to hear that your first experience with the hotel was excellent and the service received was amazing. It will be our greatest honor to welcome you back at Dreams Sands Cancun Resort & Spa real soon! (Gooooo Steelers!)

Centreville, Virginia
Reviewed 3 weeks ago

My husband and I took our 6 year old daughter here the week before Christmas since she had off of school. I will break it down for you below but this was definitely a great trip for all! Room and Preferred Club: We stayed in a king room with a balcony. The main reason we got the balcony was so...

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Helpful?
6Thank elizabethmorriss
KimberlyGandara, eConcierge & Social Media Coordinator at Dreams Sands Cancun Resort & Spa, responded to this review

Dear elizabethmorriss, In behalf of the staff and management, thank you for choosing our hotel for your stay in México and for taking a few minutes to write about your vacation. We are glad to know that you found the view that characterises every suite of our resort as breathtaking and that you got to enjoy some relaxing time at...

Reviewed 3 weeks ago via mobile

Fine hotel. Service was excellent, but the room and facility left much to be desired. Not the same quality as the Riviera Maya locations. Shower could maintain a constant temperature and I wish the hotel had told me about the dress code. I only brought shorts and couldn't eat at 1/2 of the restaurants as they are silly strict about...

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Helpful?
2Thank Paul N
KimberlyGandara, eConcierge & Social Media Coordinator at Dreams Sands Cancun Resort & Spa, responded to this review

Dear Paul N, Thank you very much for staying recently with us and writing a comment about your vacation. We are sorry to hear you didn't enjoy our facilities. Your feedback and constructive comments will be very helpful as we evaluate areas of focus for future enhancements. We hope you can give us once more the privileged of hosting you,...

Batavia, Illinois
Reviewed 3 weeks ago

Hotel was decent beach was gorgeous and great for children and staff very friendly. Buffet was sub standard same food everyday. Ala carte restaurants had fabulous food. Portifino had good food but terrible service. They actually told us when we sat down to order our main entrees because they had more guests to serve after us. Preferred club was a...

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Helpful?
1Thank tamara t
KimberlyGandara, eConcierge & Social Media Coordinator at Dreams Sands Cancun Resort & Spa, responded to this review

Dear tamara t, We appreciate the time to review your stay with us. Thank you for the compliments about our beach and warm staff; these are some of our biggest points of distinction so it's nice to see we were able to meet your expectations. We are very sorry to hear that we fell short regarding the Preferred Club. Your...

Philadelphia, Pennsylvania
Reviewed 3 weeks ago via mobile

This is our 5th time staying at this property since Dreams purchased it in 2014. I can honestly say that every time we stay we it continues to get better! The Resort itself is not huge but it's a very good size. There are two big pools one with a swim up bar, one large hot tub near the pool...

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Helpful?
6Thank Shawn L
KimberlyGandara, eConcierge & Social Media Coordinator at Dreams Sands Cancun Resort & Spa, responded to this review

Dear Shawn L, In behalf of the staff and management of Dreams Sands Cancun Resort & Spa, thank you very much for your positive review of your recent stay at our property. It is an honor to read that we are still your preferred place to be! We are delighted to hear that you thoroughly enjoyed you experience with us,...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Room Service
  • Restaurant
  • Beachfront
  • Free Parking
  • Bar/Lounge
  • Spa
  • Breakfast included
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Suites
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Breakfast included
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Perfectly situated along a breathtaking white sand beach in the heart of Cancun's Hotel Zone, sits Dreams Sands Cancun Resort & Spa! Experience all the great inclusions of Unlimited-Luxury(R) at the newest beachfront resort of your Dreams in Mexico - where there's something fun for every age. ... more   less 

Additional Information about Dreams Sands Cancun Resort & Spa

Address: Blvd. Kukulkan Km 8,5. Zona Hotelera, Cancun 77500, Mexico (Formerly Grand Oasis Viva)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: ₹ 16,850 - ₹ 47,206 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Dreams Sands Cancun Resort & Spa 4*
Number of rooms: 438
Reservation Options:
TripAdvisor is proud to partner with BookIt.com, Booking.com, Priceline and Jetsetter so you can book your Dreams Sands Cancun Resort & Spa reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Be Live Grand Viva Beach Hotel Cancun
Grand Oasis Viva Beach Cancun
Hotel Style:
#23 Spa Hotel in Cancun
#27 Luxury Hotel in Cancun
#27 Top resorts Hotel in Cancun
#29 On the Beach Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Dreams Sands Cancun Resort & Spa staff and other travellers.
571 questions
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Questions? Get answers from Dreams Sands Cancun Resort & Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Partial ocean view , second floor overlooking pool was perfect.”
 of 5 bubbles Witelite, 17 Jan 2017 | Read review
“All views are of the water. Preferred rooms are good if you like snacks and top self booze”
 of 5 bubbles phillipr2014, 17 Jan 2017 | Read review
“Beach view, and higher floors are quieter.”
 of 5 bubbles Jsquared69, 17 Jan 2017 | Read review
“Try to ask for a room with a balcony, much nicer and facing directly to the ocean.”
 of 5 bubbles cozdiver1, 16 Jan 2017 | Read review
“Worst resort!”
 of 5 bubbles RitaF635, 14 Jan 2017 | Read review
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