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Dreams Sands Cancun Resort & Spa

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#29 of 181 Hotels in Cancun
Certificate of Excellence
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Dreams Sands Cancun Resort & Spa
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2,993 Reviews from our TripAdvisor Community

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There are newer reviews for Dreams Sands Cancun Resort & Spa
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Showing 2,015: English reviews
Reviewed 3 weeks ago

My boyfriend I arrived very exhausted (taking a red eye from CA not recommended). We got to the resort at around almost 7 am. Pretty early and took tired to do anything. Check in with the front desk agent named Gresi I think for short. Very sweet explained check in time then Samuel took us away to sit down and...

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Helpful?
1Thank desigirl88
KimberlyGandara, eConcierge at Dreams Sands Cancun Resort & Spa, responded to this review

Dear desigirl88, Thank you for giving us the opportunity to make of your holidays a memorable experience. Receive a sincere apology for the inconveniences experienced in your first room. By the time you reported this, our Housekeeping Department took immediate action to change the situation and turn things around for you. It is great to know you have enjoyed the...

Portland, Maine, United States
Reviewed 3 weeks ago via mobile

Amazing service! Extremely attentive to requests. Caesar and Tina were always bringing fresh drinks to our cabana. Meals at restaurants were delicious; no need for reservations was a plus. Everything was top rate.

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Helpful?
1Thank Amanda P
KimberlyGandara, eConcierge & Social Media Coordinator at Dreams Sands Cancun Resort & Spa, responded to this review

Dear Amanda P, Thank you for sharing your feedback with us. We are glad to hear that your experience with the hotel was excellent and the service received by Tina and Cesar was amazing. It will be our greatest honor to welcome you back at Dreams Sands Cancun Resort & Spa. Sunny regards!

Santa Barbara, California
Reviewed 3 weeks ago

Writing this review from my bed at the Dreams Sands, can hear the waves outside, coffee is percolating. The resort is clean, staff friendly, service consistently good. I like the casual vibe here, no pretentiousness, nothing fancypants. I happily upgraded to the Premier Club level, giving us a better view, access to the small private dining/bar on the 8th floor,...

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Helpful?
2Thank Fatchihuahua
KimberlyGandara, eConcierge & Social Media Coordinator at Dreams Sands Cancun Resort & Spa, responded to this review

Dear Fatchihuahua, We are delighted to hear that you thoroughly enjoyed you experience with us, that you loved our restaurants and our friendly staff. Also is nice to know that you got to enjoy everything from a Preferred Club perspective. We will absolutely pass along your kind words about your Preferred experience to our Lounge and Beach Club staff. We...

Joliet, Illinois
Reviewed 3 weeks ago

My 2 daughters and I stayed for a relaxing 5 days. Location is great, right on the beach, 2 pools although there weren't enough chairs. Restaurants are great, good variety. Best part is the staff, they're attentive, friendly, always available and accomodate all your wishes.

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Helpful?
2Thank Amanda V
KimberlyGandara, eConcierge & Social Media Coordinator at Dreams Sands Cancun Resort & Spa, responded to this review

Dear Amanda V, Thank you for choosing Dreams Sands Cancun Resort & Spa to host your gateway to our destination. We are delighted to hear that you and your daughters thoroughly enjoyed your experience with us, specially the warm treatment of our friendly staff. We appreciate your comments. Looking forward to host you again!

Baltimore, Maryland
Reviewed 3 weeks ago

My husband and I did this trip for his 60th birthday. We've stayed at the Dreams Puerto Aventurous in Riviera May twice. This was our first stay in Cancun. Dreams once again did not disappoint. The food options were delicious - no wrist bands! The drinks were top shelf & plentiful. Staff was very friendly. Entertainment totally enjoyable.

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Helpful?
1Thank J8773RKanner
KimberlyGandara, eConcierge & Social Media Coordinator at Dreams Sands Cancun Resort & Spa, responded to this review

Dear J8773RKanner, Thank you for your preference in AMResorts and for choosing Dreams Sands Cancun Resort & Spa to host your gateway to our destination. We are delighted to hear that you thoroughly enjoyed you experience. We appreciate your comments and invite you to come back, we will be glad to host you once more!

Chicago, Illinois
Reviewed 3 weeks ago

This was a great experience as the resort does a lot of little things to make it feel fancier than it is like pumping ice cream/chocolate scents into the lobby and raking up seaweed from the beach daily. It was a major plus not to have to make reservations for the restaurants. Every worker we met had great attitudes. The...

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Helpful?
3Thank CatHod1
KimberlyGandara, eConcierge & Social Media Coordinator at Dreams Sands Cancun Resort & Spa, responded to this review

Dear cindyhuang123, In behalf of the staff and management of Dreams Sands Cancun Resort & Spa, thank you for choosing our hotel for your stay in México and for taking a few minutes to write about your vacation. Please do accept our sincere apologies for the inconvenience with the jacuzzi. Your remarks are much appreciated as they help us improve...

Rio de Janeiro, RJ
Reviewed 3 weeks ago

We had a great time at Dreams Sands! Staff was extremely helpful and joyful throughout our stay and the hotel facilities are great. Big and comfortable room and the hotel's location is great, right in the middle of the hotel area.

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Helpful?
2Thank Felipe B
KimberlyGandara, eConcierge & Social Media Coordinator at Dreams Sands Cancun Resort & Spa, responded to this review

Dear Felipe B, Thank you very much for your review, we are thrilled to know that you thoroughly enjoyed you experience with us, that you loved our facilities and all the warm treatment of our staff. It is very pleasant to know that we exceeded your expectations. We are looking forward to welcoming you back to Dreams Sands Cancun Resort...

Aguascalientes, Mexico
Reviewed 3 weeks ago

I'd like to start by saying that we really loved our stay at Dreams Sands! Also, we made our reservation several months in advance so in terms of price/quality we are very happy. However, there were a few things we didn't enjoy. This review is based on the things we loved and hated, so if something is not mentioned here...

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Helpful?
2Thank Vlad K
KimberlyGandara, eConcierge & Social Media Coordinator at Dreams Sands Cancun Resort & Spa, responded to this review

Dear Vlad K, Thank you for choosing our hospitality and for taking the time to write a review about your recent experience. We are delighted to hear that you thoroughly enjoyed you experience in Cancún. We will be glad to pass along your kind words to Diego an Tony, as we pride ourselves on providing excellent service to our guests...

Hilton Head, South Carolina
Reviewed 3 weeks ago via mobile

Expedia advertised Dream Sands Cancun as a new Dreams in Cancun. Don't be DECEIVED. This is not a NEW facility. This is a very old place in bad shape. Our first room had mold and was dirty. Took nearly a day to get this straight. Resort management would not refund our cost to allow us to go to a different...

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Helpful?
4Thank R_S_Beach
KimberlyGandara, eConcierge at Dreams Sands Cancun Resort & Spa, responded to this review

Dear R_S_Beach, Receive a sincere apology for the inconveniences experienced in the first room, our Housekeeping Department has taken the proper measures to avoid future recurrences. On the other hand, it is important to mention that our property has not been advertised as new one in any media channel. On the contrary when we first opened, we advertised the hotel...

Reviewed 3 weeks ago via mobile

My wife and I were taking a vacation to celebrate our 5 year anniversary. From prior vacations we knew we wanted to be in the preferred club, but at this resort the preferred club is not what we expected. The beach area extremely small and rocky. Service is slower there than the "regular" beach. No need to upgrade at this...

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Helpful?
2Thank Jeremy M
KimberlyGandara, eConcierge at Dreams Sands Cancun Resort & Spa, responded to this review

Dear Jeremy M, Thank you for letting us know your experience through this mean. Receive a sincere apology for the inconveniences experienced while staying with us. Our Head Managers have taken the proper measures to offer the most impeccable service at the Preferred area and also avoid similar situations during the dinner by the beach. We regret you have left...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Room Service
  • Restaurant
  • Beachfront
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free Breakfast
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Suites
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Free Breakfast
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Perfectly situated along a breathtaking white sand beach in the heart of Cancun's Hotel Zone, sits Dreams Sands Cancun Resort & Spa! Experience all the great inclusions of Unlimited-Luxury(R) at the newest beachfront resort of your Dreams in Mexico - where there's something fun for every age. ... more   less 

Additional Information about Dreams Sands Cancun Resort & Spa

Address: Blvd. Kukulkan Km 8,5. Zona Hotelera, Cancun 77500, Mexico (Formerly Grand Oasis Viva)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: ₹ 14,356 - ₹ 41,585 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Dreams Sands Cancun Resort & Spa 4*
Number of rooms: 438
Reservation Options:
TripAdvisor is proud to partner with Expedia, BookIt.com, Hotels.com, Priceline, Travelocity, Booking.com and Jetsetter so you can book your Dreams Sands Cancun Resort & Spa reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Be Live Grand Viva Beach Hotel Cancun
Grand Oasis Viva Beach Cancun
Hotel Style:
#23 Spa Hotel in Cancun
#27 Luxury Hotel in Cancun
#27 Top resorts Hotel in Cancun
#29 On the Beach Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Dreams Sands Cancun Resort & Spa staff and other travellers.
523 questions
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Questions? Get answers from Dreams Sands Cancun Resort & Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Views, Customer Service, Entertainment”
 of 5 bubbles ajrodriquez, 8 Dec 2016 | Read review
“Room was beautiful!! Booked deluxe partial ocean view got direct ocean view. No upgrades even offered. Booked two rooms, didn't even receive them together. And the extra room was for my kids. Staff is wonderful!! Everything very clean!! Alfredo, concierge, very helpful, very kind, spoke with my kids everyday!! Enjoyed our vacation. Food was excellent. Did not care at all for dress code in buffet!!!”
 of 5 bubbles 464jenk, 7 Dec 2016 | Read review
“Higher floors have better views”
 of 5 bubbles _ddh9395, 6 Dec 2016 | Read review
“I had a queen room on the 5th floor very cosy nice balcony overlooking the pool and out to the ocean. ”
 of 5 bubbles 691mattj, 4 Dec 2016 | Read review
“The balcony room would be best. Otherwise, you have a great view with just an open window.”
 of 5 bubbles jchomeseller, 4 Dec 2016 | Read review
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