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Dreams Sands Cancun Resort & Spa

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#26 of 181 Hotels in Cancun
Certificate of Excellence
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Dreams Sands Cancun Resort & Spa
Dreams Sands Cancun Resort & Spa
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3,520 Reviews from our TripAdvisor Community

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There are newer reviews for Dreams Sands Cancun Resort & Spa
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Showing 2,383: English reviews
Indianapolis, Indiana
Reviewed 1 week ago NEW

We stayed here the first week of March during spring break, the only downside about this resort was that it was at full capacity so we were not able to get our free upgrade, which is understandable, but the front desk was great at working with us. Otherwise, the staff was awesome! They were lots of fun, never let a...

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Helpful?
1Thank mojoeaton
KimberlyGandara, eConcierge & Social Media Coordinator at Dreams Sands Cancun Resort & Spa, responded to this review

Dear mojoeaton, We are pleased you enjoyed your stay in Dreams Sands Cancun Resort & Spa, our service and all that we have to offer. Thank you very much for your review and for your generous compliments of our well-appointed activities and genuine service. We look forward to welcoming you and your friends back for another retreat in paradise. Best...

Reviewed 1 week ago NEW

The check in experience left a lot to be desired. The overall process took over an hour to even obtain our room keys; it was disorganized and the front desk attendant was not efficient or cooperative. Finally, a different attendant stepped in and was able to move things along. The restaurants were quite good and the buffet had a wide...

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Helpful?
1Thank Mallory C
KimberlyGandara, eConcierge & Social Media Coordinator at Dreams Sands Cancun Resort & Spa, responded to this review

Dear Mallory C, It is with great concern that we read your feedback about how we did not manage to exceed your expectations during your stay, please know that day by day each and every staff member puts very much effort in order to work hard and to accomplish your every needs, our goal is to make your holidays as...

Townsville, Australia
Reviewed 1 week ago

We loved this resort from the moment we walked though the door to our welcome drink to the sad moment we had to leave. We only had two nights here and wish the whole time that we could stay longer, we had amazing service from everyone in all departments, when we arrived we were given the option of upgrading to...

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Helpful?
1Thank torz70
KimberlyGandara, eConcierge & Social Media Coordinator at Dreams Sands Cancun Resort & Spa, responded to this review

Dear torz70, It was our pleasure! On behalf of all of us at Dreams Sands Cancun Resort & Spa, thank you for your review and for choosing our resort for your mexican getaway. Please allow us the opportunity to welcome you back again in your next visit to our destination. Best regards,

Oklahoma City, Oklahoma
Reviewed 1 week ago

My husband and I were married March 16 and are blown away with how absolutely perfect it was. I knew being on the beach in Cancun would be pretty no matter what. But oh my, it was so much more. My wedding planners name was Rubi, she was so amazing, Anything I needed she was an email away and always...

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Helpful?
1Thank meaganleannc
KimberlyGandara, eConcierge & Social Media Coordinator at Dreams Sands Cancun Resort & Spa, responded to this review

Dear meaganleannc, Thank you very much for your review, we are thrilled to know that you thoroughly enjoyed you experience with us, that you loved our food and all the warm treatment of our staff, specially Tina. It is very pleasant to know that we exceeded your expectations and that your big day turned out a truly dream come true....

Saint John
Reviewed 1 week ago via mobile

Hello, this was my first experience in cancun. We booked our ocean front room with a balcony at the dreams sands. When we first arrived at the hotel the view from our transportation into the lobby seeing how close you were to the ocean was breathtaking they even offered me and my girlfriend a moist bath towel to wipe our...

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Helpful?
8Thank brendenv2015
KimberlyGandara, eConcierge & Social Media Coordinator at Dreams Sands Cancun Resort & Spa, responded to this review

Dear brendenv2015, It was our pleasure! On behalf of all of us at Dreams Sands Cancun Resort & Spa, thank you for your review and for choosing our resort for your mexican getaway. Please allow us the opportunity to welcome you back again soon.

Littleton, Colorado
Reviewed 1 week ago

Our trip to Cancun, the Dream Sands Resort and Spa, was one of the very best ever. Everything was of the very best quality, the restaurant choices were superb, all the facilities were always spotless, the beaches were beautiful, the service could not have been better and the hotel personnel was extremely friendly and helpful. I took my 2 adult...

Review collected in partnership with this hotel
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Helpful?
2Thank gaileo2017
KimberlyGandara, eConcierge & Social Media Coordinator at Dreams Sands Cancun Resort & Spa, responded to this review

Dear gaileo2017, It is a truly pleasure to read such kind review, thank you for highlighting every positive aspect of Dreams Sands Cancun and let us know that we exceed your expectations. One of the most important things is the service that we provide to you, and to read that it was exactly what you expected is very much appreciated....

Galena, Illinois
Reviewed 1 week ago

We stayed here February 28-March 8. Check in was quick and room was ready on time. I asked if we could upgrade since we where unlimited members. I was told they where sold out I do not believe that was so. The room was okay bed was hard as a rock The pillows where way past worn out so I...

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Helpful?
1Thank Victoria C
Burnham-On-Sea, United Kingdom
Reviewed 1 week ago

We, as a family of five (grandparents, parents, and a baby), all thoroughly enjoyed our hotel and holiday in Cancun. The transfer from the airport to the hotel only takes about 20 minutes, and it is on the main boulevard close the shops, restaurants, and clubs to suit everyone. We had a room with a balcony which we enjoyed and...

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Helpful?
2Thank 632Keithf
KimberlyGandara, eConcierge & Social Media Coordinator at Dreams Sands Cancun Resort & Spa, responded to this review

Dear 632Keithf, Thank you for choosing Dreams Sands Cancun Resort & Spa as a host to your recent holidays. We appreciate the time taken to share your experience, we are happy to know that every aspect of our resort has exceeded your expectations. Dreams Sands prides itself for having a very friendly staff, that goes above and beyond to pamper...

Reviewed 1 week ago via mobile

We are just leaving this wonderful resort. We had 20 people in our group and everyone had a great time. From the food to the entertainment to the beach, it was great. Our rooms were always clean and fridge was always stocked! Very close to shopping and the ferry. We will come back! Thank you Dreams Sands Cancun!

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Helpful?
1Thank Mary Ann G
KimberlyGandara, eConcierge & Social Media Coordinator at Dreams Sands Cancun Resort & Spa, responded to this review

Dear Mary Ann G, Thank you for choosing Dreams Sands Cancun Resort & Spa to host your gateway to our destination. We are delighted to hear that you thoroughly enjoyed you experience. We appreciate your comments. Looking forward to host you again!

Kansas City, Kansas
Reviewed 1 week ago via mobile

Went with our children 17 & 14 , this is our 8th trip to Cancun in the hotel zone area. We all agreed that the way the resort is situated so close to the water that it's so convenient to everything in the resort. If you forget something in your room it's really not that far to go back. I...

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Helpful?
1Thank mssky29
KimberlyGandara, eConcierge & Social Media Coordinator at Dreams Sands Cancun Resort & Spa, responded to this review

Dear mssky29, In behalf of the staff and management of Dreams Sands Cancun Resort & Spa, thank you for choosing our hotel for your stay in México and for taking a few minutes to write about your vacation. We are glad to know that you found the view that characterises every honeymoon suite of our resort as breathtaking. Please do...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Room Service
  • Restaurant
  • Beachfront
  • Free Parking
  • Bar/Lounge
  • Spa
  • Breakfast included
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Suites
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Breakfast included
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Perfectly situated along a breathtaking white sand beach in the heart of Cancun's Hotel Zone, sits Dreams Sands Cancun Resort & Spa! Experience all the great inclusions of Unlimited-Luxury(R) at the newest beachfront resort of your Dreams in Mexico - where there's something fun for every age. ... more   less 

Additional Information about Dreams Sands Cancun Resort & Spa

Address: Blvd. Kukulkan Km 8,5. Zona Hotelera, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: ₹ 15,450 - ₹ 40,939 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Dreams Sands Cancun Resort & Spa 4*
Number of rooms: 438
Reservation Options:
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Also Known As:
Be Live Grand Viva Beach Hotel Cancun
Grand Oasis Viva Beach Cancun
Hotel Style:
#20 Spa Hotel in Cancun
#25 Top resorts Hotel in Cancun
#26 Luxury Hotel in Cancun
#26 On the Beach Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Dreams Sands Cancun Resort & Spa staff and other travellers.
650 questions
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Questions? Get answers from Dreams Sands Cancun Resort & Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“All rooms have ocean views but some with no balcony.”
 of 5 bubbles leegE920GN, 29 Mar 2017 | Read review
“We loved our ocean view room!”
 of 5 bubbles 672debbiev, 28 Mar 2017 | Read review
“higher up room seems to be quieter”
 of 5 bubbles Beachstalking, 28 Mar 2017 | Read review
“I would recommend staying on their Preferred Floor Option, well worth it for the service and attention to clients.”
 of 5 bubbles anthonyjc2014, 27 Mar 2017 | Read review
“Higher floors have better views”
  • The view from our room, 731
 of 5 bubbles MSPT1992, 26 Mar 2017 | Read review
5 of 5