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Dreams Sands Cancun Resort & Spa

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#26 of 181 Hotels in Cancun
Certificate of Excellence
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Dreams Sands Cancun Resort & Spa
Dreams Sands Cancun Resort & Spa
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3,336 Reviews from our TripAdvisor Community

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There are newer reviews for Dreams Sands Cancun Resort & Spa
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Showing 2,234: English reviews
Reviewed 1 January 2017

The entertainment staff made the trip for us--they were fun, welcoming, energetic, and extremely friendly. Antonio Peluso, a member of the entertainment team, organized a game of water volleyball on our first day of the trip as part of the scheduled daily activities. He learned our names on that first day and made a point of seeing us and talking...

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Helpful?
1Thank Abby N
KimberlyGandara, eConcierge & Social Media Coordinator at Dreams Sands Cancun Resort & Spa, responded to this review

Dear Abby N, Thank you for your preference and for writing an opinion of your recent experience at Dreams Sands Cancun Resort and Spa. We are happy to read that our Dreams Entertainment Staff made your trip so special. We are happy to know that we will have the pleasure of hosting you again here in your home away from...

Reviewed 1 January 2017 via mobile

Difficult and long check in. Tried to charge me extra for New Years Eve although that was not disclosed before coming down from Canada. Roped into a long and pushy time share presentation without respect for 90 minutes maximum promised. Lovely beach and well kept. Great restaurants and food. Overall costs were high for all inclusive considering booked through my...

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Helpful?
3Thank bluemd2be
KimberlyGandara, eConcierge & Social Media Coordinator at Dreams Sands Cancun Resort & Spa, responded to this review

Dear bluemd2be, We would like to thank you for choosing our resort as your host on your recent gateway to our destination. We are very sorry to hear that we fell short regarding in meeting your expectations. Your feedback and constructive comments will be very helpful as we evaluate areas of focus for future enhancements. Thank you again for your...

Windsor, Ont, Canada
Reviewed 1 January 2017

We were staying in the Mayan & the first night there my sister fell & fractured her hip & required surgery in Cancun. I changed hotels to Dreams Sands to be closer to the hospital. The staff were amazing. Could not do enough to help me. Concierges Abraham & Hector and front desk staff Alejandro & Jorges and Bell staff...

Review collected in partnership with this hotel
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Helpful?
1Thank coleenlmartin
KimberlyGandara, eConcierge & Social Media Coordinator at Dreams Sands Cancun Resort & Spa, responded to this review

Dear coleenlmartin, Thank you very much for your positive review of your recent stay at our property. It is a pleasure to know that our staff's warm service exceeded your expectations; your comments are an inspiration for our team to continue working with passion, ensuring that our valued guests have an enjoyable and memorable experience with us. Our team looks...

Wantagh, New York
Reviewed 31 December 2016

Although we did have a few issues with our room at first (we requested two double beds and they gave us one king sized and took a few days to switch our rooms) overall the experience with this resort was great. The beach is gorgeous and quiet and the pools are great because there's one where all the kids go...

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Helpful?
1Thank princesspierre05
KimberlyGandara, eConcierge & Social Media Coordinator at Dreams Sands Cancun Resort & Spa, responded to this review

Dear princesspierre05, We appreciate your review, we are thrilled to know that you thoroughly enjoyed you experience with us, that you loved our restaurants and all the warm treatment of our staff. It is very pleasant to know that we exceeded your expectations and that the incoming issue was properly solved. We will absolutely pass along your kind words to...

Reviewed 30 December 2016

Went on a family vacation to Cancun last week 12/22-12/29. Had a great time. Always a big fan of Cancun in general. A couple years back we stayed at the Paradisus, but this year we wanted to be closer to the town to enjoy the nightlife so we stayed at Dreams Sands. All in all it was a solid place,...

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Helpful?
4Thank D H
KimberlyGandara, eConcierge & Social Media Coordinator at Dreams Sands Cancun Resort & Spa, responded to this review

Dear D H, Thank you for choosing Dreams Sands Cancun Resort & Spa to host your gateway to our destination. We are delighted to hear that you thoroughly enjoyed you experience. Your feedback and constructive comments will be very helpful as we evaluate areas of focus for future enhancements. Looking forward to host you again!

London, England, United Kingdom
Reviewed 30 December 2016

For those that have not been on an all inclusive luxury holiday before, this place would be a good experience for a first. Being veterans of all inclusive holidays we found the hotel somewhat of a disappointment. When booking the holiday we requested a balcony room which we did not get, we only got the standard preferred club room. Enquiring...

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Helpful?
1Thank Terence C
KimberlyGandara, eConcierge & Social Media Coordinator at Dreams Sands Cancun Resort & Spa, responded to this review

Dear Terence C, Thank you for staying with us and for the review of your experience. It is with deep sadness that we see that we were far behind meeting your expectations. We are very sorry about it. But please allow us to clarify some points on your review in order to not misinform our reviews-readers. - You got a...

Port of Spain, Trinidad
Reviewed 30 December 2016

The one outstanding aspect of this hotel is its service. Rooms are cleaned tice per day on some days, requests are satisfied very quickly and the staff members are very polite and helpful. The food was great but I especially enjoyed the French a la carte restaurant...the rack of lamb and crepe were exceptional.

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Helpful?
3Thank sati g
KimberlyGandara, eConcierge & Social Media Coordinator at Dreams Sands Cancun Resort & Spa, responded to this review

Dear sati g, Thank you for choosing Dreams Sands Cancun Resort & Spa to host your gateway to our destination. We are delighted to hear that you thoroughly enjoyed you experience. We appreciate your comments. Looking forward to host you again!

Kalamazoo, Michigan, United States
Reviewed 29 December 2016

This was our 3rd year returning to Dream Sands. We always go with another couple and we continue to go to this location because of the AMAZING staff! I have to give a HUGE Thank you to our beach waiters Gorge, Ceasar, Tina, and Freddie! they were amazing! Freddie took great care of us on the preffered beach all week....

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Helpful?
4Thank Kelsey G
KimberlyGandara, eConcierge & Social Media Coordinator at Dreams Sands Cancun Resort & Spa, responded to this review

Dear Kelsey G, Happy holidays! It is an honor to read that Dreams Sands Cancun Resort & Spa is your preferred place to be! Thank you very much for your kind review and for your preference. We are delighted to hear that you thoroughly enjoyed you experience with us, that you loved our restaurants and that you got to enjoy...

Washington D.C, United States
Reviewed 28 December 2016

If you want to have an enjoyable vacation please stay away from this resort. The front office staff are very rude and have a lack knowledge when it come to the property. My sisters and a couple of friends stayed at the Dream sands and all within 24hrs they implied that we could not afford to pay for our trip,...

Review collected in partnership with this hotel
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Helpful?
3Thank Mia S
KimberlyGandara, e-Concierge at Dreams Sands Cancun Resort & Spa, responded to this review

Dear Mia S, Thank you very much for staying with us and taking a few minutes to write your comments about your experience. We are truly sorry for the inconvenience experienced with our Front Desk Department. Certainly, there is an extracharge for people who is not staying in our property and policies must be follow. However we never implied that...

Cincinnati, Ohio
Reviewed 28 December 2016

Thank you to Chris at AAA for helping us book this great family vacation. We stayed 12/22-26. From the minute we got out of the transfer van, the staff at Dreams Sands made us feel right at home in Cancun and to the hotel. Rosy was our welcome hostess and helped us acclimate to the property and served as our...

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Helpful?
2Thank KathyLK3193AZ
KimberlyGandara, eConcierge & Social Media Coordinator at Dreams Sands Cancun Resort & Spa, responded to this review

Dear KathyLK3193AZ, Thank you to Chris at AAA for bringing you here, he knew you will be in good hands! In behalf of the staff and management of Dreams Sands Cancun Resort & Spa, thank you for choosing our hotel for your stay in México and for taking a few minutes to write about your vacation. Also, we are delighted...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Room Service
  • Restaurant
  • Beachfront
  • Free Parking
  • Bar/Lounge
  • Spa
  • Breakfast included
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Suites
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Breakfast included
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Perfectly situated along a breathtaking white sand beach in the heart of Cancun's Hotel Zone, sits Dreams Sands Cancun Resort & Spa! Experience all the great inclusions of Unlimited-Luxury(R) at the newest beachfront resort of your Dreams in Mexico - where there's something fun for every age. ... more   less 

Additional Information about Dreams Sands Cancun Resort & Spa

Address: Blvd. Kukulkan Km 8,5. Zona Hotelera, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: ₹ 16,304 - ₹ 43,948 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Dreams Sands Cancun Resort & Spa 4*
Number of rooms: 438
Reservation Options:
TripAdvisor is proud to partner with BookIt.com, Booking.com, Travelocity, Expedia and Jetsetter so you can book your Dreams Sands Cancun Resort & Spa reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Be Live Grand Viva Beach Hotel Cancun
Grand Oasis Viva Beach Cancun
Hotel Style:
#20 Spa Hotel in Cancun
#25 Top resorts Hotel in Cancun
#26 On the Beach Hotel in Cancun
#26 Luxury Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Dreams Sands Cancun Resort & Spa staff and other travellers.
624 questions
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Questions? Get answers from Dreams Sands Cancun Resort & Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Get a balcony room”
 of 5 bubbles DaveG604, 20 Feb 2017 | Read review
“Balcony room ocean front”
 of 5 bubbles 192bev, 18 Feb 2017 | Read review
“We were not able to "choose" a room closer to our traveling companions, unless we wanted to pay the extra daily premium.”
 of 5 bubbles Bosanchubo, 18 Feb 2017 | Read review
“over all it was great!”
 of 5 bubbles 511lynh, 18 Feb 2017 | Read review
“Have the preferred rooms have more of an ocean view. Paint over that lady that is on the mural on the wall.”
 of 5 bubbles BPS-246, 17 Feb 2017 | Read review
5 of 5