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Blvd. Kukulcan Km 11.5 Zona Hotelera, Cancun 77500 Mexico
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COVID-19 update: See the added health and safety measures this property is taking.Read more
Lowest prices for your stay
Hotel direct offer!Package deal
Travelocity
Expedia.com
US$ 415
View deal
Free cancellation until 14/12/21
Official Site
US$ 335
View deal
Hyatt.com
eDreams
Destinia.comUS$ 471
View all 22 deals
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Other miscellaneous taxes and hotel fees which are not fixed or due at time of booking may be payable at the property at time of stay. Please see our partners for more details.
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What is Travellers’ Choice Best of the Best?
This award is our highest recognition and is presented annually to those businesses that are the Best of the Best on Tripadvisor, those that earn excellent reviews from travellers and are ranked in the top 1% of properties worldwide.
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Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Stay-at-home policy for staff with symptoms
  • Regularly sanitised high-traffic areas
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Updated 15/01/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hyatt Zilara Cancun
Updated 15/01/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#12 of 272 hotels in Cancun
Location
Cleanliness
Service
Value
2021 Travellers' Choice Best of the Best
Welcome to Hyatt Zilara Cancun, an adults-only, all-inclusive resort (min. age 18). Prominently located on the widest stretch of beach in the heart of Cancun's Hotel Zone, Hyatt Zilara Cancun is an adults-only, all-suite, all inclusive resort where guests experience traditional Mexican warmth in an intimate yet casual setting.Our resort features spacious suites with breathtaking views of the Caribbean and offers world-class dining, an impressive array of upscale amenities, outstanding service from an attentive and thoughtful staff, and spectacular grounds and facilities.Hyatt Zilara Cancun offers a myriad of activities and conveniences including, sophisticated culinary options at six gourmet restaurants, rejuvenating treatments and services at The Spa- Cancun's only ocean view spa - wine and spirits tastings, enhanced pool and beach butler service and more.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Beach
Diving
Airport transportation
Valet parking
Wifi
Hot bath
Pool / beach towels
Infinity pool
Pool with view
Adult pool
Outdoor pool
Heated pool
Private pool
Fitness / spa changing rooms
Fitness classes
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Snack bar
Special diet menus
Swimup bar
Poolside bar
Aerobics
Entertainment staff
Evening entertainment
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Steam room
Adults only
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun terrace
Butler service
Doorperson
24-hour front desk
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Allergy-free room
Air conditioning
Private beach
Housekeeping
Private balcony
Minibar
Refrigerator
Flatscreen TV
Room service
Safe
VIP room facilities
Laptop safe
On-demand films
Show more
Room types
Ocean view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Green
Languages Spoken
Spanish
Hotel links
Special Offer:Package deal

Location

Full view
89Good for walkers
Grade: 89 out of 100
38Restaurantswithin 0.5 km
16Attractionswithin 0.5 km
10169Reviews1601Q+A100Room tips
Traveller rating
  • 7,964
  • 1,388
  • 468
  • 172
  • 180
Traveller safety
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Popular mentions
Dierdre L wrote a review Yesterday
1 contribution
I recently visited Cancun Zilara had a great time. The staff was best especially Alenjando n Ligia Eloisa the waiters,they was the best and always on time. The surrounding were safe and comfortable. Can't wait to visit again.
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Date of stay: September 2021Trip type: Travelled with friends
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montgomery3678 wrote a review Jun 2021
Lenexa, Kansas15 contributions5 helpful votes
+1
Hotel's Favourite
This was our first all inclusive resort and it was amazing. The staff , starting with Manuel were extremely courteous and helpful. Sparkling wine was brought to us on check in. A welcome greeting after a long hot day of traveling. Our ocean view rooms had views from the front and back. The hotel staff came in twice daily for cleaning and turn down. Food was incredible all around. Maria Marie the gourmet Mexican restaurant is not to be missed. Diego was incredibly attentive as was our waiter the first evening there. Camilo, the hibachi chef at Asiana was extremely talented and the food was cooked to perfection. Highly recommend.
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Date of stay: June 2021Trip type: Travelled as a couple
5 Helpful votes
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Response from ADRIANA GARCIA, Other at Hyatt Zilara Cancun
Responded 11 Jun 2021
Dear Mongomery3678 Thank you so much for your lovely comments, we are happy to know you had a terrific experience at Hyatt Zilara Cancun. We are pleased to read your kind comments about your stay with us and that our amazing associates took care of every detail and request you asked for. We will be happy to host you again! With kind regards, Adriana García Assistant to the General Manager
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OLANTX wrote a review Yesterday
1 contribution
This was my very first time in Cancun and at Hyatt Zilara, it was amazing, the staff are fantastic, it doesn't matter whether you were at the pool, the restaurants, the hotel lobby, they were simply amazing. The room is wonderful, the shower was the bomb, I had an amazing stay. Definitely recommend this place!
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Review collected in partnership with Hyatt Hotels
Date of stay: September 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
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lebedstan wrote a review 22 Sep
Rochester, New York1 contribution
Definitely the best Resorts! Most amazing people that work there. They go above and beyond and provide excellent room service. The restuarants are delicious and always fresh. Definitely will be coming back soon.
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Review collected in partnership with Hyatt Hotels
Date of stay: September 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
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Response from ADRIANA GARCIA, Other at Hyatt Zilara Cancun
Responded yesterday
Dear lebedstan, Thank you for taking the time to review your stay with us. We always strive to provide the highest satisfaction levels to our guests and it's rewarding to learn we achieved this goal with you. We appreciate your feedback and look forward to welcoming you back soon. Warm regards. Adriana Garcia Assistant to the General Manager
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Extraordinary790934 wrote a review 22 Sep
2 contributions1 helpful vote
Our son proposed to his amazing girlfriend on the first night of our stay! Lobby bar servers Ligia, Eloisa were so friendly and helpful during our celebration and throughout our stay. We will definitely come back to the Hyatt Zilara!
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Date of stay: September 2021
Value
Cleanliness
Service
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Response from ADRIANA GARCIA, Other at Hyatt Zilara Cancun
Responded yesterday
Dear Extraordinary790934, On behalf of the staff and Management of our resort, we would like to thank you for taking the time to post a review of your experience with us. It was a pleasure being your host during your recent getaway to location. We look forward to having the honor of welcoming you back and providing a truly remarkable experience. Sincerely, Adriana Garcia Assistant to the General Manager
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PRICE RANGE
US$285 - US$588 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the royal in cancun hotel cancun, the royal hotel cancun, royal hotel cancun, royal cancun resort
FORMERLY KNOWN AS
The Royal
LOCATION
MexicoYucatan PeninsulaQuintana RooCancun
NUMBER OF ROOMS
310
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Frequently Asked Questions about Hyatt Zilara Cancun
Which popular attractions are close to Hyatt Zilara Cancun?
Nearby attractions include Playa Caracol (0.2 km), Forum Beach Cancun (0.2 km), and AMMA Club (0.3 km).
What are some of the property amenities at Hyatt Zilara Cancun?
Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast.
Which room amenities are available at Hyatt Zilara Cancun?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hyatt Zilara Cancun?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Hyatt Zilara Cancun?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to Hyatt Zilara Cancun?
Conveniently located restaurants include Bubba Gump Shrimp Co., Lorenzillo's, and Pelicanos.
Are there opportunities to exercise at Hyatt Zilara Cancun?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Hyatt Zilara Cancun have an airport shuttle?
Yes, Hyatt Zilara Cancun offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Hyatt Zilara Cancun?
Yes, dry cleaning and laundry service are offered to guests.
Does Hyatt Zilara Cancun offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to Hyatt Zilara Cancun?
Many travellers enjoy visiting Zona Arqueologica El Rey (5.5 km) and Scorpion’s Temple (1.1 km).