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    Hyatt Zilara Cancun

    Blvd. Kukulcan Km 11.5 | Zona Hotelera, Cancun 77500, Mexico
    +1 877-393-5241
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    30/1/2018 31/1/2018
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    TripAdvisor uses this information to find you the lowest prices for your stay.
    Savings alert: 13% below average rate

    The price you found is 13% lower than this hotel's average rate of US$ 559/night.

    We analyze rates over a 60 day period, and compare your selection to the average rate of comparable stays to ensure you're getting the best possible deal.

    US$ 737
    US$ 488
    SAVE US$ 249
    US$ 496
    US$ 496
    Traveller (5452)
    Room & Suite (1204)
    Storyboard
    Overview
    • Excellent80%
    • Very good14%
    • Average4%
    • Poor1%
    • Terrible1%
    Travellers talk about
    “maria marie” (411 reviews)
    “chef's plate” (280 reviews)
    “spice restaurant” (138 reviews)
    Free Wifi
    Free Parking
    Breakfast included
    Air Conditioning
    Beachfront
    Pool
    Non-Smoking Hotel
    Restaurant
    Free Airport Transportation
    Room Service
    Suites
    Poolside Bar
    Fitness centre
    Concierge
    Spa
    Wheelchair Access
    Conference Facilities
    Dry Cleaning
    Butler Service
    Housekeeping
    Private Balcony
    4.5 Star Hotel
    All hotel details
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    Rooms
    30 Jan31 Jan
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    1 room, 2 adults, 0 children
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    Standard Room

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    Write a Review
    JPMiles / Payback Arrow
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    JPMiles / Payback Arrow
    Reviews (6,197)
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    1 - 5 of 5,203 reviews

    Reviewed yesterday

    No matter where you go there are some things you’d do differently, but Hyatt service is great every time. We got a last minute deal on Zilara and everything was as expected. Would return. Kind of a quiet place, but I like that. No kids....More

    Review collected in partnership with Hyatt Hotels
    Thank Q2277BUsarar
    Hotel's Favourite
    Reviewed 17 August 2017

    This was our 4th time in Cancun overall and 2nd time at Hyatt Zilara. It is quite simply a magnificent hotel, this is down to many things but most importantly the biggest reason being the staff. They are phenomenal throughout the entire place, so friendly...More

    15  Thank BryanK33
    Response from Alfonso J, General Manager at Hyatt Zilara CancunResponded 17 August 2017

    Dear Bryan, It has been a great pleasure to have the opportunity to welcome you back, for the 2nd time to enjoy of your valuable vacation time, with us at Hyatt Zilara Cancún. We are very glad to know that you decided to come back...More

    Reviewed 2 days ago via mobile

    Just returned from a 3 night stay at the Zilara. This property seems to be owned by Hyatt and a time share company... The hotel was beautiful but dated as others have said. They are set for renovations and will be closed Aug 2018 for...More

    1  Thank Lisa R
    Reviewed 2 days ago

    We had a great stay! Food was excellent, staff was fantastic - it was all around a fantastic hotel and experience. The only negative I have (and it's nitpicking) is our room location. The 3rd floor has some rooms that open to the lobby -...More

    Review collected in partnership with Hyatt Hotels
    1  Thank cyclones79
    Response from Alfonso J, Director General at Hyatt Zilara CancunResponded yesterday

    Dear cyclones79, It has been a pleasure to have the opportunity to welcome you as our distinguished guest, to enjoy of your valuable vacation time at Hyatt Zilara Cancun. Thank you very much for taking the time to share the comments of your stay. We...More

    Reviewed 2 days ago

    This was my second visit to the Zilara. The first was about 3 years ago when they opened. The hotel is a perfect size - not too small not too big with a terrific beachfront and all oceanview rooms. Service is terrific. Every encounter I...More

    1  Thank SunnyDays
    Response from Alfonso J, Director General at Hyatt Zilara CancunResponded yesterday

    Dear SunnyDays, It has been a pleasure to welcome you back to stay with us once again at Hyatt Zilara Cancun. We truly thank you for taking the time to share with us, the comments of this latest visit. We are glad to know that...More

    About
    Awards & Recognition
    Travellers' Choice2017 Winner
    Certificate of Excellence
    Amenities
    • Top amenities
    • Fitness Centre with Gym / Workout Room
    • Pool
    • Beachfront
    • Restaurant
    • Free Parking
    • Spa
    • Free High Speed Internet ( WiFi )
    • Bar/Lounge
    • Room Service
    • Breakfast included
    • Hotel Amenities
    • Free Parking
    • Room Service
    • Airport Transportation
    • Breakfast included
    • Dry Cleaning
    • Meeting Rooms
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Room amenities
    • Air Conditioning
    • Minibar
    • Things to do
    • Fitness Centre with Gym / Workout Room
    • Pool
    • Restaurant
    • Spa
    • Hot Tub
    • Bar/Lounge
    • Heated pool
    • Adult pool
    • Outdoor pool
    Details
    • Price range
    • US$ 427 - US$ 878 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #5 Romantic Hotel in Cancun
    • #7 On the Beach Hotel in Cancun
    • #7 Top resorts Hotel in Cancun
    • #7 Spa Hotel in Cancun
    • #7 Luxury Hotel in Cancun
    • #18 Business Hotel in Cancun
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Accessible rooms
    • Number of rooms
    • 307
    • Reservation Options
    • TripAdvisor is proud to partner with Booking.com, TravelUp, Expedia, Orbitz, Hotels.com, BookIt.com, Priceline, Hyatt Hotels Corporation, Travelocity, HotelsforEveryone, Evoline ltd, Cancelon, getaroom.com and TripOnline SA so you can book your Hyatt Zilara Cancun reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Mexico >
    • Yucatan Peninsula >
    • Quintana Roo >
    • Cancun
    • Also Known As
    • The Royal In Cancun Hotel Cancun ,
    • The Royal Hotel Cancun ,
    • Royal Hotel Cancun ,
    • Royal Cancun Resort
    Add Photo Photos
    Traveller (5452)
    Room & Suite (1204)
    Pool & Beach (842)
    Dining (583)
    Hotel & Grounds (3343)
    Family and Play Areas (33)
    Bathroom (27)
    Business Centre & Event Rooms (18)
    Nearby
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    Ask a question
    Questions & Answers
    Marie S
    20 January 2018|
    Answer
    Response from Alfonso J | Property representative |
    Dear Marie, Firs of all, thank you for choosing Hyatt Zilara Cancun as the place to come and spend your valuable vacation time. We apologize for the news that has been given to you about the closure, the dates were not... More
    0
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    Google Translation
    Marie S
    18 January 2018|
    Answer
    Response from Alfonso J | Property representative |
    Dear Marie, Thank you for contacting us trough Trip Advisor, regarding to your question, it is correct, the hotel will be closed on those dates for renovations. Best Regards
    0
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    Room Tips
    "All rooms face the ocean. Aim for 4th floor or higher for best view but all should be fine."
    Read review
    "All rooms are great."
    Read review
    "All rooms have an ocean room"
    Read review
    "best view of the ocean."
    Read review
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