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Hyatt Zilara Cancun

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Hyatt Zilara Cancun
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4,493 Reviews from our TripAdvisor Community

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Showing 3,752: English reviews
Level Contributor
2 reviews
Reviewed yesterday NEW

From beginning to end our hotel stay was amazing!! My wife and I stayed four nights for our 10 year anniversary. When we arrived to our room we had champagne, wine & a slice of cake with Happy Anniversary written on the plate waiting for us. Also on our bed a heart shape made out of flowers. Extremely romantic. The... More 

Helpful?
Thank Edgar B
Indianapolis, Indiana
Level Contributor
2 reviews
Reviewed yesterday NEW via mobile

Big shout out to David Cabrera and Pedro Couch for taking such great care of us during our stay! This place has 5 star rooms, views, amenities ,food and staff! We'll be back!! All inclusive on site dining options were great.

Helpful?
Thank dawngun
1 review
Reviewed yesterday NEW via mobile

We had a exceptional stay at Hyatt Zilara. The staff truly made this our best hotel stay ever. Carlos and the waiters at Spice went out of their way to anticipate all our needs. Eloisa and all the pool waiters and the people at the spa were great. David John was awesome from the moment we stepped out of the... More 

Helpful?
Thank Barb D
Riverside, California
1 review
Reviewed yesterday NEW

Angie, Francesco , Jordan foxy, Veronica are SO PERFECT, every thing was amazing.and we will come back next year.....hospitality food drink everything was amazing Weather was gorgeous ..... Whatever we needed it was available for us Polite staff very helpful....

Helpful?
Thank 800niloa
Kansas City, Missouri
1 review
Reviewed 2 days ago NEW

Best place we've ever visited and we've visited a LOT. It was head and shoulders above some if the "five star" resorts we've stayed in. The staff was super attentive at all times. The free wifi was ALWAYS up and fast. Food was great. The 24 coffee and snack bar was greatly appreciated. Fir our fiftieth wedding anniversary we couldn't... More 

Review collected in partnership with Hyatt Hotels

Helpful?
Thank richardd0uglass
Mount Eden, Kentucky
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 2 days ago NEW

This was our second stay at Hyatt Zilara and as in the first, it was wonderful. The facility is beautiful and the staff is just outstanding! Zilara is hands down the best in ammenities, food, cleanliness and staff. The pool is heated and the drinks are made with top shelf products. Ivan will take care of all your needs at... More 

Helpful?
1 Thank fb100000612760110
Purcellville, Virginia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 2 days ago NEW

A must stay place!! You will be pampered and fully amazed by the quality and care by the entire staff. The evening shows in the lobby won't disappoint. The swim up suites are spectacular. The amenities are in abundance and the drinks are never ending.

Review collected in partnership with Hyatt Hotels

Helpful?
1 Thank larryf703
Alfonso J, Director General at Hyatt Zilara Cancun, responded to this review

Dear larryf703, Thank you very much for give Hyatt Zilara Cancun, the chance to be part, of your well deserved vacation time, it has been a great pleasure to welcome you to stay with us. We are delighted to know that your stay here was relaxing, as you were able to enjoy from all of our facilities, your beautiful suite,... More 

COMMACK, NY
Level Contributor
17 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
Reviewed 2 days ago NEW

My travel buddy and I had a wonderful stay at Zilara. As we arrived at different times, Liam Dodd and his team were there waiting for both of us at CUN. A lovely clean vehicle with cold drinks, gratis. We booked through a member so we checked in at member services. Raoul couldn't have been more accomodating as we made... More 

Helpful?
1 Thank LUPY1948
Alfonso J, Director General at Hyatt Zilara Cancun, responded to this review

Dear LUPY1948, First and foremost, thank you very much for staying with us at Hyatt Zilara Cancun, it has been a pleasure to welcome you and we want to thank you in great manner, for taking the time to share your detailed review about your experience. We appreciate the sincere comments about the best you encountered in the hotel as... More 

Washington DC, District of Columbia
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 2 days ago NEW

We have been to Cancun many times and this was our second visit to this hotel. Many things have changed yet a lot remain the same. The hotel is starting to show it's age as we saw repairs going on. the rooms are very comfortable but noisy. almost every day and night we heard doors slamming and people from above... More 

Helpful?
Thank James F
Alfonso J, Director General at Hyatt Zilara Cancun, responded to this review

Dear James F, Thank you very much for your return visit, it has been a pleasure to welcome you back to enjoy once again with us at Hyatt Zilara Cancun. We truly appreciate the time you have taken to write your review about your recent experiences. About the points you mentioned, we are working on some areas of the hotel,... More 

Staten Island, New York
1 review
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 3 days ago NEW

The hotel is beautiful however the first day after checking in I was brought to someone who was "showing me the hotel" he later offered me 1000 pesos toward a massage if I listen to a 90 min presentation. We went and thought is was a great deal , we would be able to vacation cheap and even go to... More 

Review collected in partnership with Hyatt Hotels

Helpful?
7 Thank 781adrianasmom
Alfonso J, Director General at Hyatt Zilara Cancun, responded to this review

Dear 781adrianasmom, First of all, thank you for choosing Hyatt Zilara Cancún to come and celebrate of your recent engagement. We take the opportunity to congratulate you, wishing you the best future together. Thank you very much for taking the time to share your experience. We are truly sorry to know that you had a bad experience with the Real... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Beachfront
  • Restaurant
  • Free Parking
  • Spa
  • Bar/Lounge
  • Free Breakfast
About the property
  • Non-Smoking Hotel
  • Beachfront
  • Wheelchair Access
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Spa
  • Hot Tub
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Free Parking
  • Airport Transportation
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Welcome to Hyatt Zilara Cancun, an adults-only, all-inclusive resort (min. age 18). Prominently located on the widest stretch of beach in the heart of Cancun's Hotel Zone, Hyatt Zilara Cancun is an adults-only, all-suite, all inclusive resort where guests experience traditional Mexican warmth in an intimate yet casual setting.Our resort features spacious suites with breathtaking views of the Caribbean and offers world-class dining, an impressive array of upscale amenities, outstanding service from an attentive and thoughtful staff, and spectacular grounds and facilities.Hyatt Zilara Cancun offers a myriad of activities and conveniences including, sophisticated culinary options at six gourmet restaurants, rejuvenating treatments and services at The Spa- Cancun's only ocean view spa - wine and spirits tastings, enhanced pool and beach butler service and more. ... more   less 

Additional Information about Hyatt Zilara Cancun

Address: Blvd. Kukulcan Km 11.5 | Zona Hotelera, Cancun 77500, Mexico (Formerly The Royal)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: ₹ 27,905 - ₹ 60,529 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hyatt Zilara Cancun 4.5*
Number of rooms: 307
Reservation Options:
TripAdvisor is proud to partner with Booking.com, BookIt.com, Orbitz, Hyatt Hotels Corporation, Hotels.com, Odigeo and Jetsetter so you can book your Hyatt Zilara Cancun reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
The Royal In Cancun Hotel Cancun
The Royal Hotel Cancun
Royal Hotel Cancun
Royal Cancun Resort
Hotel Style:
#4 Top resorts Hotel in Cancun
#4 Spa Hotel in Cancun
#4 Luxury Hotel in Cancun
#4 On the Beach Hotel in Cancun
#5 Romantic Hotel in Cancun
#8 Family Hotel in Cancun
#19 Business Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Hyatt Zilara Cancun staff and other travellers.
768 questions
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Questions? Get answers from Hyatt Zilara Cancun staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“7th floor has a wonderful view of the pool and ocean.”
 of 5 bubbles fb100000612760110, 1 Dec 2016 | Read review
“rooms closer to flamingo's are quieter”
 of 5 bubbles jamesfH4839EN, 1 Dec 2016 | Read review
“Higher floors get a better view and they're quieter. The Junior King Suite was huge, well appointed and very comfortable.”
 of 5 bubbles timlakin, 30 Nov 2016 | Read review
“Choose a room on the side closest to the towel hut - better proximity to two of the restaurants that serve breakfast, lunch and dinner.”
 of 5 bubbles formella, 28 Nov 2016 | Read review
“Go for an Ocean view on the 6th floor or higher. The sunrises are just awesome.”
 of 5 bubbles michaellZ6928ZS, 28 Nov 2016 | Read review
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