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Hyatt Zilara Cancun

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Hyatt Zilara Cancun
Hyatt Zilara Cancun
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4,904 Reviews from our TripAdvisor Community

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Showing 4,109: English reviews
Saratoga Springs, New York
Reviewed today NEW

OMG we just got back from the Hyatt Zilara in Cancun Mexico, the vacation was amazing. We celebrated my husbands birthday on this trip, this hotel couldn't have done more, room decorated, birthday cake and singing breakfast, lunch and dinner.Our favorite restaurant was the Pelicano's on the beach! The staff was amazing and the food was awesome. Special thank you...

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Helpful?
Thank Joanne K
Rochester, New York
Reviewed yesterday NEW

This was my wife and my first trip to Cancun and to an all inclusive resort. We were there for for 6 nights in a swim up room which was fantastic. Our first exceptional experience was with Paulina when we checked in. She showed us the various daily activities there were, along with confirming the restaurant reservations that I had...

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Helpful?
1Thank BOLT2427
Fairfax, Virginia
Reviewed yesterday NEW

I really enjoyed my stay here. Facilities were great and my room was amazing. Food and spa were excellent too. Had great service from Antonio at Maria Marie -- made dining alone on Valentines Day more enjoyable, he also remembered me two night later at Adelita and followed through on his promise to make me a special Mayan coffee. Delicious!...

Review collected in partnership with Hyatt Hotels
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Thank Erika J
Austin, Texas, United States
Reviewed yesterday NEW

Stayed here for our anniversary. Staff was great and friendly from start to finish. Food selection was great. Note that while beer and most liquor is included, most wine is not. Facility is in great shape.

Review collected in partnership with Hyatt Hotels
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Helpful?
1Thank Greg R
chicago
Reviewed yesterday NEW

We just returned from the Zilara and could not be more impressed. The hotel is of a moderate size (300) rooms so crowding of pools and restaurants was never an issue even though the property was sold out during our recent visit. All rooms face the ocean with spacious balconies with the added bonus that the walkway/entrance to most rooms...

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3Thank soxfan55
Minneapolis, Minnesota
Reviewed yesterday NEW

We were surprised by how loud this resort was. The music and hosts at the pool were loud and insistent all day long. Also, there are no umbrellas available for shade - there are only cabanas, which are first-come by the pool, or reserved if you have an upgraded room. We upgraded to a room that came with a cabana,...

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Helpful?
1Thank Rick W
Kansas City, Missouri
Reviewed yesterday NEW

Top 3 for me. Up there with live Aqua and sandos. Had coors lite if you don't like Mexican beer. Every room has a view of the ocean and a balcony. Only complaint is there needs to be a snack bar for lunch outside instead of all sit down type meals. No big deal, killer place.

Review collected in partnership with Hyatt Hotels
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1Thank TravelinMOduo
New York City, New York
Reviewed 2 days ago NEW

I have been going to this hotel for the past 8 years since it was "The Royal" and still visit their sister property "The Royal in Playa Del Carmen" The property is beautiful, service is always consistent and professional. This year my husband and I decided to do something "extra" for ourselves on Valentine's Day so we booked a relaxation...

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1Thank rubia03dec
Providence RI
Reviewed 2 days ago NEW

If you asked what my ideal beach vacation is, I would say 5 star away from people. So if you find yourself needing to go on a group vacation and think - CRAP I really hate an all inclusive resort... well this is your lucky day. If you want to have a great vacation with people of different incomes, this...

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1Thank KMLG
Michigan
Reviewed 2 days ago NEW

Hotel Hyatt Zilara was not where we intended on visiting. We arrived at the Fiesta American Condesa and were in Shock when we arrived. The Fiesta American Condesa is not anywhere near a 4 star resort. Just waiting for our room in the lobby was enough for us to call Delta Vacations to change our Resort. I will not go...

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Helpful?
3Thank STEVEN P

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Beachfront
  • Restaurant
  • Free Parking
  • Spa
  • Bar/Lounge
  • Breakfast included
About the property
  • Non-Smoking Hotel
  • Beachfront
  • Wheelchair Access
Food & drink at the hotel
Asiana
Asiana
Cuisines: Japanese, Sushi, Asian
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Spa
  • Hot Tub
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Welcome to Hyatt Zilara Cancun, an adults-only, all-inclusive resort (min. age 18). Prominently located on the widest stretch of beach in the heart of Cancun's Hotel Zone, Hyatt Zilara Cancun is an adults-only, all-suite, all inclusive resort where guests experience traditional Mexican warmth in an intimate yet casual setting.Our resort features spacious suites with breathtaking views of the Caribbean and offers world-class dining, an impressive array of upscale amenities, outstanding service from an attentive and thoughtful staff, and spectacular grounds and facilities.Hyatt Zilara Cancun offers a myriad of activities and conveniences including, sophisticated culinary options at six gourmet restaurants, rejuvenating treatments and services at The Spa- Cancun's only ocean view spa - wine and spirits tastings, enhanced pool and beach butler service and more. ... more   less 

Additional Information about Hyatt Zilara Cancun

Address: Blvd. Kukulcan Km 11.5 | Zona Hotelera, Cancun 77500, Mexico (Formerly The Royal)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: ₹ 26,884 - ₹ 54,506 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hyatt Zilara Cancun 4.5*
Number of rooms: 307
Reservation Options:
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Also Known As:
The Royal In Cancun Hotel Cancun
The Royal Hotel Cancun
Royal Hotel Cancun
Royal Cancun Resort
Hotel Style:
#3 On the Beach Hotel in Cancun
#3 Luxury Hotel in Cancun
#3 Top resorts Hotel in Cancun
#3 Spa Hotel in Cancun
#5 Romantic Hotel in Cancun
#8 Family Hotel in Cancun
#19 Business Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Hyatt Zilara Cancun staff and other travellers.
854 questions
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Questions? Get answers from Hyatt Zilara Cancun staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“All rooms ocean front!”
 of 5 bubbles joannek595, 20 Feb 2017 | Read review
“Swim up rooms are the best”
 of 5 bubbles BOLT2427, 19 Feb 2017 | Read review
“Great thing is all rooms are suites and ocean view with balcony. Might personally opt for higher room for view.”
 of 5 bubbles soxfan55, 19 Feb 2017 | Read review
“131 is at the end of one of the sections for Swim-Up Suites”
 of 5 bubbles KMLG, 18 Feb 2017 | Read review
“Swim up rooms are few and i am not sure you need them. Except the pool closes early.”
 of 5 bubbles sergentsn, 18 Feb 2017 | Read review
5 of 5