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    Hyatt Zilara Cancun

    Blvd. Kukulcan Km 11.5 | Zona Hotelera, Cancun 77500, Mexico
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    1/10/2017 2/10/2017
    US$ 548
    US$ 428
    SAVE US$ 120
    US$ 471
    US$ 471
    Traveller (5081)
    Room & Suite (1156)
    Storyboard
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    Overview
    • Excellent80%
    • Very good14%
    • Average4%
    • Poor1%
    • Terrible1%
    Travellers talk about
    “maria marie” (394 reviews)
    “chef's plate” (273 reviews)
    Free Wifi
    Free Parking
    Breakfast included
    Air Conditioning
    Beachfront
    Pool
    Non-Smoking Hotel
    Restaurant
    Free Airport Transportation
    Room Service
    Suites
    Poolside Bar
    Fitness centre
    Concierge
    Spa
    Wheelchair Access
    Conference Facilities
    Dry Cleaning
    Butler Service
    Housekeeping
    Private Balcony
    4.5 Star Hotel
    All hotel details
    Offers from Hyatt Zilara Cancun
    Special Offer: Save Up To 45% OFF
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    Rooms
    1 Oct2 Oct
    |
    1 room, 2 adults, 0 children
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    Standard Room

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    Reviews (5,808)
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    1 - 5 of 4,883 reviews

    Reviewed yesterday

    Review collected in partnership with Hyatt Hotels
    Thank 199freddiej
    Hotel's Favourite
    Reviewed 17 August 2017

    This was our 4th time in Cancun overall and 2nd time at Hyatt Zilara. It is quite simply a magnificent hotel, this is down to many things but most importantly the biggest reason being the staff. They are phenomenal throughout the entire place, so friendly...More

    6  Thank Bryan K
    Response from Alfonso J, General Manager at Hyatt Zilara CancunResponded 5 weeks ago

    Dear Bryan, It has been a great pleasure to have the opportunity to welcome you back, for the 2nd time to enjoy of your valuable vacation time, with us at Hyatt Zilara Cancún. We are very glad to know that you decided to come back...More

    Reviewed 2 days ago

    We stayed for 4 nights. Had an amazing time. From check in to check out, the staffs were very nice and always willing to help us. Waiters at every restaurant were very nice and friendly. Can't remember everyone's name but Jose from Maria Marie and...More

    Review collected in partnership with Hyatt Hotels
    Thank Torie L
    Reviewed 3 days ago

    The wife and I went to cancun for a weeks vacation. We stayed at the Hayatt zilara. It was perfect. Treated the wife like a queen. You will not be disappointed with anything at this place. From the food, drinks, and the entertainment it was...More

    Review collected in partnership with Hyatt Hotels
    Thank bertalanm2017
    Response from Alfonso J, General Manager at Hyatt Zilara CancunResponded 2 days ago

    Dear bertalanm2017, First of all, let me start by thanking you enormously for choosing to stay at Hyatt Zilara Cancún to enjoy of your recent vacation time in México. We are truly pleased to know that you had a wonderful and perfect stay, it is...More

    Reviewed 3 days ago

    as recent visitors to cancun, my wife and i were superbly looked after at the zilara, we can only say that all the members of staff we met were the perfect hosts and ambassadors for mexico, friendly,warm and patient with my meagre spanish. the variety...More

    Thank iain t
    Response from Alfonso J, General Manager at Hyatt Zilara CancunResponded 2 days ago

    Dear iain t, It has been a pleasure to have the opportunity to host you and yourwife at Hyatt Zilara Cancun, we thank you for sharing your review about your days wit us, trough Trip Advisor. We are thrilled to know that you had such...More

    Hyatt Ziva Cancun
    4,348 reviews
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    About
    Awards & Recognition
    Travellers' Choice2017 Winner
    Certificate of Excellence
    Amenities
    • Top amenities
    • Fitness Centre with Gym / Workout Room
    • Pool
    • Beachfront
    • Restaurant
    • Free Parking
    • Spa
    • Free High Speed Internet ( WiFi )
    • Bar/Lounge
    • Room Service
    • Breakfast included
    • Hotel Amenities
    • Free Parking
    • Room Service
    • Airport Transportation
    • Breakfast included
    • Dry Cleaning
    • Meeting Rooms
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Room amenities
    • Air Conditioning
    • Minibar
    • Things to do
    • Fitness Centre with Gym / Workout Room
    • Pool
    • Restaurant
    • Spa
    • Hot Tub
    • Bar/Lounge
    • Heated pool
    • Adult pool
    • Outdoor pool
    Details
    • Price range
    • US$ 425 - US$ 1,070 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #5 Romantic Hotel in Cancun
    • #7 Spa Hotel in Cancun
    • #7 On the Beach Hotel in Cancun
    • #7 Top resorts Hotel in Cancun
    • #7 Luxury Hotel in Cancun
    • #8 Family Hotel in Cancun
    • #18 Business Hotel in Cancun
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Accessible rooms
    • Number of rooms
    • 307
    • Reservation Options
    • TripAdvisor is proud to partner with Expedia, BookIt.com, Orbitz, Booking.com, Priceline, Hotels.com, TravelUp, Hyatt Hotels Corporation, Travelocity, TripOnline SA, Agoda, Hotwire, HotelsClick, Cheap Tickets, Cancelon, Evoline ltd, HotelQuickly, HotelsforEveryone and getaroom.com so you can book your Hyatt Zilara Cancun reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Mexico >
    • Yucatan Peninsula >
    • Quintana Roo >
    • Cancun
    • Also Known As
    • The Royal In Cancun Hotel Cancun ,
    • The Royal Hotel Cancun ,
    • Royal Hotel Cancun ,
    • Royal Cancun Resort
    Add Photo Photos
    Traveller (5081)
    Room & Suite (1156)
    Pool & Beach (794)
    Dining (534)
    Hotel & Grounds (3122)
    Family and Play Areas (33)
    Bathroom (22)
    Business Centre & Event Rooms (18)
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    Ask a question
    Questions & Answers
    JenJamie80
    20 September 2017|
    Answer
    Response from Alfonso J | Property representative |
    Dear Jen, Thank you for your choice of spending your holidays with us, it will be a pleasure to have you here to celebrate. Regarding to your concerns, we understand that is worrying to read this kind of news, it has been... More
    0
    Votes
    sdotphr
    14 September 2017|
    AnswerShow all 3 answers
    Response from Alfonso J | Property representative |
    Dear sdotphr, Thank you for sharing your concerns about our Resort, I am quite sure that we have not received any review that has a comment about having roaches in the rooms, we do have strict procedures on plague controls... More
    1
    Vote
    Lia0330
    14 September 2017|
    Answer
    Response from Alfonso J | Property representative |
    Dear Lia, Thank you for contacting us with your question, yes, you can bring your floats and our pool butlers will help you inflate them. Best Regards.
    0
    Votes
    Room Tips
    "we had a room on the 5th floor and the view was ideal"
    Read review
    "Our wishes were ignored."
    Read review
    "8th floor with panoramic 270 degree view of pool ocean and bay"
    Read review
    "Love the swim up suite but all rooms have a great view of the blue sea."
    Read review
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