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Hyatt Zilara Cancun

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Hyatt Zilara Cancun
Hyatt Zilara Cancun
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5,237 Reviews from our TripAdvisor Community

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Showing 4,398: English reviews
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New Jersey
Reviewed yesterday NEW

We loved it overall. Food and beverage staff are attentive and fun. David (outside, poolside) and Ligia, (inside around the lobby bar) went above and beyond. Just delightful! Enjoyed a rainy day with a couples' massage - Muriel and Karina were wonderful! Our only complaint...the nightlife in the hotel. There is a large area for bands, a dj, and dancing,...

Review collected in partnership with Hyatt Hotels
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Helpful?
Thank Susan L
Powder Springs, Georgia
HOTEL’S FAVOURITE REVIEW
Reviewed 2 weeks ago

I won't go into a lengthy review as it is clear from my title that if I have been here 7 times in 7 years..... I LOVE THIS PLACE! But to answer common questions. Food is very good for an all inclusive. The BEST buffet on the strip! Customer service is top notch...shout out to Eloisa, Ligia, Guadelupe, ArcAngel, Paul,...

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Helpful?
7Thank LuvCruizin
About Hotel's Favourite Review
Alfonso J, General Manager at Hyatt Zilara Cancun, responded to this review

Dear LuvCruizin, It has been a pleasure to welcome you back, thank you for your return visit to our beautiful property and for your loyalty trough all this time, It is very kind from you to share once more, all your impressions from your Hyatt Zilara experience during your recent stay. We are glad to know that you very much...

A TripAdvisor Member
1 review
Reviewed yesterday NEWvia mobile

We ordered 90 peso tequila at the restaurant Maria Marie and they returned halfway through the meal and told us they should have charged us for 400 peso tequila by mistake. The head waiter, Daniel Lopez, came to us after the waiter refused to handle his mistake and tried to bully us into paying three times as much for their...

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Thank A TripAdvisor Member
Reviewed yesterday NEWvia mobile

My husband and I come to this resort every year & have for about 10 years now. We love it here! The hotel staff are so kind & helpful, and a lot of fun! The resort is very well maintained & beautiful! The beach & water are outstanding, the spa is out of this world, and the food is fabulous...

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Helpful?
Thank Miasalpa
Mount Sinai, New York
Reviewed yesterday NEW

We really loved the trip!! For us it was a quick weekend getaway and felt like we were away longer. The hotel was amazing and the service excellent! Our only regret was that we didn't stay longer! Maybe...next time

Review collected in partnership with Hyatt Hotels
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1Thank G7111QLjosephg
Detroit, United States
Reviewed yesterday NEW

Review collected in partnership with Hyatt Hotels
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Thank 265lanettem
Salt Lake City, Utah
Reviewed 2 days ago NEW

The service was amazing. The view from the room of the ocean was breath taking. Rooms was very clean, beds were really comfortable. They had nightly entertainment and the entertainment staff was fun and very interactive.

Review collected in partnership with Hyatt Hotels
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Thank melissakayh
Chantilly, Virginia
Reviewed 2 days ago NEW

I would highly recommend the Zilara. It was fabulous from the food and the room to the service. The beach was stunning, and the views were what better while having breakfast on the beach or drinks at the pool. ***** experience!

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1Thank Lisa B
Albany, New York
Reviewed 2 days ago NEW

Visited for 6 nights in March with my fiancé and family. This was an incredible experience, the food was top notch and absolutely amazing Buffett at Spice. The facility is incredible and a gorgeous view out to the ocean. To sum it up the entire resort is an 11 out of 10. What puts it over the top are the...

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1Thank gremanuele
Reviewed 2 days ago NEWvia mobile

Service was amazing. Good food. Great beach. First time at an all inclusive. Would definitely return here. Staff are top notch. Didn't have a single bad experience with the staff. Loved our time here.

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1Thank Lincoln U

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Amenities

Highlights
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Beachfront
  • Restaurant
  • Free Parking
  • Spa
  • Bar/Lounge
  • Breakfast included
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Asiana
Asiana
Cuisines: Japanese, Sushi, Asian
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Spa
  • Hot Tub
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Welcome to Hyatt Zilara Cancun, an adults-only, all-inclusive resort (min. age 18). Prominently located on the widest stretch of beach in the heart of Cancun's Hotel Zone, Hyatt Zilara Cancun is an adults-only, all-suite, all inclusive resort where guests experience traditional Mexican warmth in an intimate yet casual setting.Our resort features spacious suites with breathtaking views of the Caribbean and offers world-class dining, an impressive array of upscale amenities, outstanding service from an attentive and thoughtful staff, and spectacular grounds and facilities.Hyatt Zilara Cancun offers a myriad of activities and conveniences including, sophisticated culinary options at six gourmet restaurants, rejuvenating treatments and services at The Spa- Cancun's only ocean view spa - wine and spirits tastings, enhanced pool and beach butler service and more. ... more   less 

Additional Information about Hyatt Zilara Cancun

Address: Blvd. Kukulcan Km 11.5 | Zona Hotelera, Cancun 77500, Mexico (Formerly The Royal)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: ₹ 25,930 - ₹ 51,536 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hyatt Zilara Cancun 4.5*
Number of rooms: 307
Reservation Options:
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Also Known As:
The Royal In Cancun Hotel Cancun
The Royal Hotel Cancun
Royal Hotel Cancun
Royal Cancun Resort
Hotel Style:
#5 Spa Hotel in Cancun
#5 On the Beach Hotel in Cancun
#5 Top resorts Hotel in Cancun
#5 Luxury Hotel in Cancun
#5 Romantic Hotel in Cancun
#8 Family Hotel in Cancun
#19 Business Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Hyatt Zilara Cancun staff and other travellers.
917 questions
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Questions? Get answers from Hyatt Zilara Cancun staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Presidential Suite”
Fin1970, 23 Apr 2017 | Read review
“Any room you choose you'll be happy with but keep in mind you will spend most of your time by the pool or lounging around the hotel lobby.”
nbrooks300, 22 Apr 2017 | Read review
“Rooms in the Center, upper floors, have the best view”
ggelada, 20 Apr 2017 | Read review
“All rooms have ocean views :)”
pinklady13, 17 Apr 2017 | Read review
“They're all ocean front.”
DaveDelaware, 16 Apr 2017 | Read review
5 of 5