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Hyatt Zilara Cancun

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Hyatt Zilara Cancun
Hyatt Zilara Cancun
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5,102 Reviews from our TripAdvisor Community

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Showing 4,282: English reviews
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Reviewed yesterday NEW

There isn't anything bad that I can say! Wonderful hotel! Great rooms. Pleasant staff. Amazing beach and delicious food! I only wish there was 1 or two more places to eat and free airport shuttle! ;-)

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Helpful?
1Thank Danielle S
Philadelphia, Pennsylvania
HOTEL’S FAVOURITE REVIEW
Reviewed 4 weeks ago via mobile

We returned to Hyatt Zilara for our annual couples vacation- year number 7! It gets better every year. Hyatt continues to do a great job renovating the property. The service continues to be the draw here. Every year we love seeing Ivan and Guadalupe at the pool, Noe at Marie Marie and Luis at spice. The food is excellent ....

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5Thank Amblertraveler
About Hotel's Favourite Review
Alfonso J, General Manager at Hyatt Zilara Cancun, responded to this review

Dear Amblertraveler, Thank you very much for your return visit to Hyatt Zilara Cancun, it is a great delight to be able to welcome our distinguished and loyal guest, like you, again and again, to your home in the Mexican Caribbean. There is no better satisfaction for all our entire staff, that have the opportunity to welcome you back to...

Agawam, Massachusetts
Reviewed yesterday NEW

We just returned from another superb six days at the Hyatt Zilara in Cancun Mexico. We visited for our first time last July and hands down it was one of the best trips ever, hopeful for another fabulous stay we couldn't have been more satisfied. I could not pay enough compliments to the staff - we surely relax our entire...

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1Thank Samantha J
Manhattan, KS
Reviewed 2 days ago NEW

The quality of the restaurants has improved since our last visit in early 2016. This first of all applies to the Asiana restaurant, which has positively surprised us. There were some issues, we were promised a room on the highest floor but then offered a room on the 7th floor...The check-out experience was not pleasant, there were no irregularities with...

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Thank Witoldzio
Seoul, South Korea
Reviewed 2 days ago NEW

My recent stay at Hyatt Zilara Cancun was really disappointing. They did not refill the mini bar at my room. And I got hives as soon as I ate the granola bar from the mini bar. Worst experience ever at Hyatt. This place is really overrated. As a member of World of Hyatt, Explorist, you can only get the late...

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Thank Moon1207
Reviewed 2 days ago NEWvia mobile

We just returned from a 5 night stay for our first visit to Cancun Hyatt Zilara and have nothing but positive things to say. The food quality, room and resort cleanliness, staff service and overall experience was great. The pool servers and staff, especially Angilo, Carlos, and Ivan were great. Thanks for the great hospitality, we'll be back!

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1Thank Nick L
Reviewed 2 days ago NEWvia mobile

We stayed 8 nights and the cooked us a requested dish at spice thanks to Carlos C. And chef eliesr. Not to mention Jesus our waiter. We had excellent spa services with nirma as well. Ivan at the pool.

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1Thank Ivonne C
A TripAdvisor Member
1 review
5 helpful votes
Reviewed 2 days ago NEWvia mobile

Service: bar & cocktail runners & waiters are super kind, helpful, hardworking. Coffee shop staff is efficient but not friendly. Valet staff is great. Front desk seems uniformed but won't hesitate to make up an answer. In general seems like there is a lack of knowledge (no one knows what's going on) staff doesn't know about shows or affiliation with...

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5Thank A TripAdvisor Member
Detroit, United States
Reviewed 2 days ago NEW

Review collected in partnership with Hyatt Hotels
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1Thank alishareneej
Chicago, Illinois
Reviewed 3 days ago NEW

Aside from our walks up and down the beach, my wife and I were more than content spending a week exclusively on the premises - getting to know the wonderful staff that accommodate above and beyond expectations. From the generous help at check-in, including guest services advice from George all week, to enjoying master bartender Kenny take Tequila to whole...

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3Thank dickow-eisenberg

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Beachfront
  • Restaurant
  • Free Parking
  • Spa
  • Bar/Lounge
  • Breakfast included
About the property
  • Non-Smoking Hotel
  • Beachfront
  • Wheelchair Access
Food & drink at the hotel
Asiana
Asiana
Cuisines: Japanese, Sushi, Asian
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Spa
  • Hot Tub
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Welcome to Hyatt Zilara Cancun, an adults-only, all-inclusive resort (min. age 18). Prominently located on the widest stretch of beach in the heart of Cancun's Hotel Zone, Hyatt Zilara Cancun is an adults-only, all-suite, all inclusive resort where guests experience traditional Mexican warmth in an intimate yet casual setting.Our resort features spacious suites with breathtaking views of the Caribbean and offers world-class dining, an impressive array of upscale amenities, outstanding service from an attentive and thoughtful staff, and spectacular grounds and facilities.Hyatt Zilara Cancun offers a myriad of activities and conveniences including, sophisticated culinary options at six gourmet restaurants, rejuvenating treatments and services at The Spa- Cancun's only ocean view spa - wine and spirits tastings, enhanced pool and beach butler service and more. ... more   less 

Additional Information about Hyatt Zilara Cancun

Address: Blvd. Kukulcan Km 11.5 | Zona Hotelera, Cancun 77500, Mexico (Formerly The Royal)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: ₹ 27,358 - ₹ 51,264 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hyatt Zilara Cancun 4.5*
Number of rooms: 307
Reservation Options:
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Also Known As:
The Royal In Cancun Hotel Cancun
The Royal Hotel Cancun
Royal Hotel Cancun
Royal Cancun Resort
Hotel Style:
#4 On the Beach Hotel in Cancun
#4 Spa Hotel in Cancun
#4 Top resorts Hotel in Cancun
#4 Luxury Hotel in Cancun
#5 Romantic Hotel in Cancun
#8 Family Hotel in Cancun
#19 Business Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Hyatt Zilara Cancun staff and other travellers.
895 questions
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Questions? Get answers from Hyatt Zilara Cancun staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Almost all of the rooms are Ocean Front - superb hotel location.”
 of 5 bubbles 533samanthaj, 29 Mar 2017 | Read review
“All rooms offer a magnificent view”
 of 5 bubbles stevewarhurst, 27 Mar 2017 | Read review
“get higher floor to get better views of the beach”
 of 5 bubbles stevesouh, 25 Mar 2017 | Read review
“Get the highest room possible with a sea view”
 of 5 bubbles kennethp941, 23 Mar 2017 | Read review
“Get floor 4 or above for view”
 of 5 bubbles towels2017, 23 Mar 2017 | Read review
5 of 5